Rated 3.9 out of 5 by 55
Rated 4.0 out of 5.0 by demi69 Staff went above and beyond, the stay itself was so-so
What made our stay here extraordinary was the staff. Our luggage never arrived and all our warm clothes and dress clothes (we were in NY for a family wedding) were in our suitcases. The staff was extremely helpful in accommodating us. One staff member called us on our cell after we had left the hotel to let us know that he had two coats - one men's and one women's - and hat and gloves to help us stay warm, if we wanted to borrow them. He left them in our room, in case we decided to use them. They also spent a considerable amount of time looking up phone numbers for us to call the airline. Also, the internet in our room was not working and the staff bent over backwards to find a computer that would not only have internet access, but also printing capability - none of which worked in their public computer room. But, they brought us into their office and let us use the computer there. That was very nice. Finally, the wedding party held a small get-together after the wedding in the main breakfast room in the hotel. I wanted to make myself a hot-toddy and asked if they could get me some tea, lemon, honey, and hot water to make my tea. The did it with a smile and brought extra stuff, in case I wanted to make several cups of tea. I can't say enough about the staff.
The rest was more on the mediocre side. The beds were not very comfortable, the pillows had feather stuffing, so they compressed to nothing. My husband did not get any sleep because of that during the first night. The internet did not work, we did not have a fridge in the room, the coffee at breakfast was stale and weak, and the food was not great. All-in-all, though, the staff made it all worthwhile.
December 11, 2013
Rated 4.0 out of 5.0 by Mishfre Nice Hotel, Great Location
Friendly Staff, Great Location, Great Breakfast, Nice Pool and Spa
Hotel Rooms are a little tired, bathrooms specifically.
Great facility, lots of room, very close to Woodbury Outlets.
November 28, 2013
Rated 4.0 out of 5.0 by MrsRx1 As expected.
Warm and friendly welcome. Spacious and clean room. Decent breakfast. Only criticism would be the inablility to control the fan speed on the heater.
November 15, 2013