Rated 4.2 out of 5 by 178
Rated 3.0 out of 5.0 by Paleoe Extremely disappointing for IHG standards
Desk staff was a mess, they were never there, I waited 1/2 hour when I arrived at check-in for someone to show up, hollering hello - tried calling desk, no one answers. Not greeted as an IHG rewards member, let alone a Spire member. Felt like was a huge inconvenience to them. Noticed others having the same issue. Pancake maker broken. Juice out of service. muffins stale. Rooms not clean. Wet towels taken one-day but no new towels left. The front desk guy had no idea of places to eat in the area, or directions. No one seemed to have had any training. I will choose another property for my monthly visits to the area.
February 7, 2016
Rated 1.0 out of 5.0 by randygts After the snow...
I guess the hotel did not feel it was important to plow the parking areas -- this was two nights after the storm last month.
February 3, 2016
Rated 5.0 out of 5.0 by Just me 1956 great getway
i frequent this facility at-least monthly for a romantic getaway..., i would recommend your facility to all my friends and family members.
January 20, 2016
Rated 5.0 out of 5.0 by road work Convienient location and great service
This stay was exactly what I expected and needed after a hectic work day. The quality of facilities and services were very good.
January 20, 2016
Rated 5.0 out of 5.0 by Va Tech Hokie Would recommend for business or leisure travel.
Too much involved in this survey. Fail to see the value of its being this extensive. Would not have taken the time if I had pre-knowledge of the extent of the survey.
January 16, 2016
Rated 5.0 out of 5.0 by TopSaw Chester, Va
Excellent stay as always at IHG. Will be staying again on my next trip through.
January 8, 2016
Rated 2.0 out of 5.0 by jb218 Too many small problems
No one at front desk during prime check-in hours.
First room assignment had not been serviced.
Tattered shower curtain.
Dirty washcloth - leaves sticking to it.
Old, cracked plastic hair dryer.
Black dirt specks in sink.
Sloppy presentation of toilet roll.
Crooked towel rack on door.
Clock not set to correct time.
Bad paint job on bathroom door.
Glue spot on bathroom floor.
Oversize caulk ring around toilet.
Check-out attendant did not ask how my stay was.
Generally fit for low budget travel guest, but not up to snuff for business traveler.
January 4, 2016
Rated 5.0 out of 5.0 by Alex O Good enough
That was a one night stay. I would rate it 4-5 out of 5:
This isn't a best hotel in US, however everything was very good - clean and quiet place, spacious suite, welcoming staff and good breakfast
December 29, 2015