Rated 4.4 out of 5 by 92
Rated 5.0 out of 5.0 by Karen K Clean, Fresh Experience
Well Done! This was a great stay! The room was fresh, clean and spacious! Beds were Very comfortable! I will be staying there again!
August 5, 2014
Rated 4.0 out of 5.0 by BK Patty great stay
Great staff, clean rooms, comfortable beds, breakfast etc. would recommend this property as a great stay Thanks Brett
August 4, 2014
Rated 5.0 out of 5.0 by sjgeoit wonderfiul service
enjoyed a great stay . everything went smoothly. great service great experence.
August 4, 2014
Rated 4.0 out of 5.0 by redear Comfortable bed but musty room
The only complaint is that the room smelled musty.
July 30, 2014
Rated 5.0 out of 5.0 by gardener65 Comfortable hotel
A comfortable hotel with a good range of amenities.
Hotel staff attentive and efficient.
Stayed Sunday night so hotel not full - this may reflect level of service and attention.
July 27, 2014
Rated 5.0 out of 5.0 by Scott914 Weekend Getaway
The hotel and staff were great! There were some other guests on the hall that were a loud during the night, but overall had a great experience.
July 24, 2014
Rated 5.0 out of 5.0 by kcpdx Great Value and Excellent Staff
A very welcoming place to stay! Sparkling clean and well-maintained property. Incredibly friendly and accommodating staff (from the front desk, to housekeeping to maintenance).
Very comfortable environment. Breakfast service offers several choices and the room is inviting.
July 19, 2014
Rated 5.0 out of 5.0 by Retiredmi31 Great service, comfortable rooms
Excellent service and comfortable rooms. I did not use the exercise or pool facilities but they looked clean and well serviced. The staff were very helpful with questions regarding local sites.
July 17, 2014
Rated 5.0 out of 5.0 by larry652 Comfotable beds and good breakfast
Beds were very comfortable and the breakfast was better than most of this type. Phones did not work, however, and could not access the internet, but did not want to get dressed to go to the front desk to resolve the issue.
July 16, 2014
Rated 5.0 out of 5.0 by Kennneth Service excellent by all employees
All of your people made us feel at home,the lady that looked after the food area , your cleaning staff ,and the people at the reception area Very nice atmosphere
July 16, 2014
Rated 3.0 out of 5.0 by Vergil Avareage Hotel
No sense of urgency to replace refridgerator. Needed it to store food for lunch to take to work.
July 16, 2014
Rated 5.0 out of 5.0 by J & H MAC NICE PLACE. EASY TO X-WAY
STAYED ONE NITE. STAFF GREAT. TRY NEARBY TEXAS ROADHOUSE FOR DINNER (FRONT DESK HAS COUPON AND SAMPLE MENU) GREAT STEAKS!!! WOULD USE THE HOTEL AGAIN.
July 15, 2014
Rated 5.0 out of 5.0 by ME from AZ An excellent experience.
This outstanding hotel offers clean rooms, comfortable beds, and a delectable spread of food for breakfast. The pancake machine is a must see.
Friendly, professional staff helped me print and copy some documents, and when the TV in my room stopped working they immediately offered to move me to a different room.
July 13, 2014
Rated 4.0 out of 5.0 by Borntobake Great place to lay your head
We were looking for a hotel near our relatives, and this was exactly what we needed. It was comfortable and close to the highway. There is a Walmart next door that we popped into for some wine and snacks. The staff was very helpful and friendly. The room was clean and spacious. The breakfast was adequate, but the selection was a little lean (don't mean in calories). Definitely would stay here again.
July 11, 2014
Rated 4.0 out of 5.0 by B Family Pool was cold but same good service
One of the reasons I tend to pick Holiday Inn Express hotels is because the pools are always warm...this was the first one that wasn't. Other than that, the staff was friendly and courteous,as always, and a lot of choices for a continental breakfast.
July 9, 2014
Rated 5.0 out of 5.0 by Mr. G. Parking Lot.
The parking lot was clean and safe with more then enough spaces available. It was easy to unload and get into the Hotel Lobby. I like the big screen T.V. in the lobby to view if you have to wait, i did not have to wait, i was allowed to check in two hours early so we could get to the Firework show at the Boat slip.
July 8, 2014
Rated 5.0 out of 5.0 by wedding27 hotel
Excellent hotel overall very nice...Are room was great.
July 2, 2014
Rated 5.0 out of 5.0 by CSRwomen quite, conforable bed
I had a restful, relax time........breakfast was right on time. Coffee, eggs , bacon all was very good.
June 25, 2014
Rated 5.0 out of 5.0 by Missy647 Great Hotel for the Price
I was pleasantly surprised with the Holiday Inn Express. The rooms were very clean and the beds were comfortable (Very fluffy pillows!). Soaps were higher quality (Bath and Body Works products) and smelled great. Breakfast had many options, I'd recommend the cinnamon buns.
My only critique would be the swimming pool area seemed outdated compared to the rest of the hotel. It seemed clean enough but didn't have an inviting appearance.
Overall, great hotel for the price. I would stay here again for sure.
June 19, 2014
Rated 5.0 out of 5.0 by Snooks12 Very nice staff
Very close to Selfridge ANGB and local restaurants.
June 17, 2014
Rated 5.0 out of 5.0 by bgl1 Awesome Hotel and Staff
The perfect hotel for my travel needs. Very knowledgeable staff, beautiful area with lots of things to do.
June 17, 2014
Rated 5.0 out of 5.0 by ScienceGuy7211 Quiet and comfortable
Arrived at the hotel late. Had some issues with parking. There were several trucks, semis, and boats taking most of the limited parking. I parked in a tight space infront of a semi, then moved after an hour when another spot became available.
Was able to check in very fast. The hotel was very quiet and comfortable. Room was great! Staff was friendly.
June 16, 2014
Rated 5.0 out of 5.0 by cmhoh11 Good service and convient location
Very nice hotel and service was very good and staff was excellent and friendly.
June 11, 2014
Rated 5.0 out of 5.0 by Molly215 Great place to stay!
Fantastic hotel. Great service as well as very clean rooms. The breakfast choices were also superb. The staff was extremely helpful and attentive. Highly recommend!
June 11, 2014
Rated 5.0 out of 5.0 by Coppins Very Accommodating
We were in town for a funeral. We flew on the red eye flight all night from the West Coast. The staff let us check in early and out late. It was a great help because we were only in town for 1 night. With the 3 hour time change and the short turn around time the flexibility was exactly what we needed. The breakfast selection is awesome. The only negative was that the bed skirt had some food on it. But since I do not really come in contact with the bed skirt it really did not bother me. Staff was friendly and helpful in our time of need. Thank you!
June 10, 2014
Rated 5.0 out of 5.0 by ostephen A Small Homey Hotel
The staff at the Chesterfield - Selfridge Holiday Inn Express were simply awesome. Friendly, considerate and open. From the front staff to the room attendants, they were simply the best. I almost felt like I was a guest in someone's home.
Thank you so much to the entire team for making this a great weekend in Michigan. You also represented your state well.
June 8, 2014
Rated 5.0 out of 5.0 by moparman great overall
late arrival with very friendly staff. quick courteos check in. quiet room and excellent breakfast
June 4, 2014
Rated 5.0 out of 5.0 by Grey Hair Great Property
Nice property to stay at, competitive and clean.
would stay again if the situation reguires a stay at a hotel.
June 2, 2014
Rated 2.0 out of 5.0 by Bobber142 WiFi problems
We stayed in room 101 and had a terrible time connecting to the internet. We travel a lot and must do our work in hotel rooms, eventually I was able to connect be walking down to the lobby, connecting and walking back to my room, but until this gets fixed I cannot afford to stay at this hotel again.
May 25, 2014
Rated 5.0 out of 5.0 by griffin222 Concierge-level support from staff
To offset geographical challenges on my daughter’s Prom Night, we moved the Family and all Prom-prep Activities (including Prom Queen and entourage) to this facility. It was an afternoon/evening fraught with challenges – missed hair appointments, manicure and pedicure delays, misplaced credit card AND misplaced car keys. Thanks to the staff at The Holiday Inn Express and Suites order was restored to the evening. The young man on the desk (Walter) expedited our check-in (lost credit card notwithstanding), provided curbside service (I am a disabled veteran), created a well-lit area for Pre-Prom photographs and continually checked in with us to insure our stay was satisfactory.
This young man not only provided top-notch service to us but to every guest he touched. This was a Friday night. We were in –and-out so often I had a chance to observe him throughout his shift. It was busy and he was working alone. He managed the administrative flow- and –exchange very well and at the same time gave each guest individualized attention. Children, seniors, business people. All were treated to prompt, courteous attention.
The next day after checking out (Prom went off without a hitch) we found that my son had left his backpack with laptop in the room. We drove back to the hotel to retrieve it. The staff stopped everything until they were certain that we had found it (we did).
Staff service rates an 11 on a scale of 1-10. Very clean rooms. The building and grounds were immaculate. Parking was well-lit and very well designed; the position of every parking spot relative to the position of every entrance is important for those of us with mobility challenges. On the whole, the value-to-service ratio is VERY favorable.
In closing, I will note that a recent four-day stay at the Chicago/O’Hare Holiday Inn Express did not go as well for us. I would suggest you create some cross-training opportunities between the staffs at these two facilities. “More of a concierge and less of a clerk” is a cultural investment shift that will serve the interests of your both your long-term and bottom-line.
May 14, 2014