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Rated 4.2 out of 5 by 50 reviewers.
Rated 5.0 out of 5.0 by Great complementary hot breakfast We were very happy with your front desk personnel Walter, he was very professional and kind, The evening we checked in there was a large group of hockey boys that were playing in a tournament the next day. We watched what great professional care Walter gave to the boys and their families. I think he was far one of the best desk clerks we have had at a hotel. He was also there in the morning when we checked out, still just as pleasant. December 3, 2013
Rated 2.0 out of 5.0 by so so Room could have been cleaner.They told us the breakfast was would be ready at 6 30 and the cold stuff was out but non of the hot.As we were leaving for the Packer game we didnt have time to wait.There were kids running up and down the hallways till after midnite.So didnt get a goodnite sleep.I tried calling the front desk and nobody answered. December 2, 2013
Rated 3.0 out of 5.0 by Ok just a bad night Windows where not sealed and the wind was howling which made a whistling noise. Then woke up to go to work and the shower would not work. Upon checkout I told the from desk that the windows howled and the shower did not work. The response I received from the desk staff, "You were able to bathe right". Needless to say that response was unexpected. I have stayed at this hotel for over 60 nights just this year, and was turned off by the response I received from the front staff. I will be staying in the area for another month and will try another hotel nearby. I am sorry that this happened because the other nights were better. November 29, 2013
Rated 5.0 out of 5.0 by Wonderful Service Stayed here during my radiation treatments at McLaren hospital and it was wonderful! I was exremely comfortable and able to rest. it was near shopping centers and restaurants so I could go out when i was feeling up. I was a little bummed the pool was down when my grandson came to visit, but he was delighted with the free cookies every evening! November 19, 2013
Rated 5.0 out of 5.0 by multiple visits This was my third visit to this location with each more enjoyable as the first. warm cookies after a long day's work and great location. October 13, 2013
Rated 5.0 out of 5.0 by Great service, good location I have travelled in the area 4 times in the last 6 weeks for business. My schedule has changed over this time, and this HIE was great to work with to accommodate my changing needs. September 27, 2013
Rated 5.0 out of 5.0 by Thank you for making our visit a pleasue! We recently stayed at the Holiday Inn, Chesterfield, Mi before attending the Retiree Appreciation Day at Selfridge ANGB. We found the staff accommodating, the room clean, the bed comfortable, and the breakfast quite nice. We will definitely stay with them again. September 24, 2013
Rated 5.0 out of 5.0 by Clean, comfortalbe and great service We enjoyed are stay and the service was great and the staff very helpful. We would recommend and stay at the Chesterfield Holiday Inn Express. September 15, 2013
Rated 4.0 out of 5.0 by Internet Had difficulty at times connecting to the internet. The signal strength in my room was not full strength. September 9, 2013
Rated 4.0 out of 5.0 by Very friendly staff My husband was sent here to work for a week and I decided to go along just to get a relaxing week away from the six kids we have. It was so nice to be greeted everday with a smile by both the front desk and house keeping. Everyone was so nice and treated me as a friend rather then a client. The rooms were nice and relaxing and the staff was great. It's close to many great places to eat and shopping as well. I especially enjoyed the chocolate factory around the corner. I would stay there again for sure. September 5, 2013
Rated 5.0 out of 5.0 by Your beds are the most comfortable I would recommend Holiday Inn to all my Family & friends September 3, 2013
Rated 4.0 out of 5.0 by Overall Clean comfortable rooms, beds were very comfortable,accommodating and friendly staff August 28, 2013
Rated 1.0 out of 5.0 by Does Platinum Elite status matter? I advance-booked a room for last Thursday & Friday. We were going to attend a Tigers' game on Thursday and had a local wedding on Friday. However, my plans changed: Father-In-Law had open heart surgery and my Aunt died. I had tried to change the reservation, but the person-on-the-phone-line stuck to her "corporate guns". I reluctantly used one of the nights. I stopped by the front desk to check out and explain that the room would not be used the 2nd night. However, the front desk person, who seemed new on the job, was TOO busy with her phone conversation with an apparent manager/trainer. I stood there for a few minutes, but finally walked away... Disappointed Long-Time IHG Supporter, Dan R. August 27, 2013
Rated 3.0 out of 5.0 by Bad Internet I am a regular Holiday Inn customer and did recommend this property but was not very happy with the internet. Not only did I need to sign in the password every time my computer was restarted but it was an extremely slow connection. It reminded me of my old dial up AOL days! Every page loaded slow. I do not think it was the traffic load because it was the same at 4:00am. The hotel itself was clean and the workout area was small but had good quality equipment. Breakfast was fine. August 24, 2013
Rated 5.0 out of 5.0 by Excellent accommodations with a very helpful and polite staff My sister and I have stayed at the Holiday Inn Express in Chesterfield, Michigan approximately once a month during the summer months this year. I can't think of any way this hotel could make it any better or more relaxing after traveling quite a distance. I appreciate the wake up calls to get us on our way early in the morning. I recommend this Holiday Inn Express to any one traveling in this area. I only wish that they would put out a sign on Gratiot Avenue showing where the hotel is. We had to hunt for it the first time we came up last year and still have to keep a close watch for the sign out front that doesn't even list the Holiday Inn Express on it. Hope you will correct that!! August 22, 2013
Rated 5.0 out of 5.0 by Comfortable Bed and friendly staff Room was great. Staff was friendly and supportive of needs. Required an electrical outlet for my boat. The staff showed me locations and assisted in finding a convenient parking spot. The housekeeping crew did a fine job keeping the room clean. August 21, 2013
Rated 5.0 out of 5.0 by Comfy bed, Great breakfast. Went on a last minute business trip with 3 customers and this place scored big points with all of us. Had a late check in and the front counter was speedy and efficient on getting us all settled. Quiet comfortable rooms, great breakfast, close to everything. August 16, 2013
Rated 5.0 out of 5.0 by Hotel was great This stay was very comfortable. The staff was friendly and provided us with whatever we needed during our stay. Front desk was very attentive and provide e tea help when we required it. I would recommend this site to anyone. August 12, 2013
Rated 2.0 out of 5.0 by Must have been the wrong day? I am a Priority Club member and stay at IHG properties weekly but first time at this location. Desk clerk did not inform me the elevator was out of service until after I checked in and was placed on the third floor. Well okay, I am fit enough and can handle it. Next I changed and headed to the fitness room. 90 degrees outside and almost as warm in the fitness room, the AC was out of service. Hmmm, decided to tough it out for a while anyway. Just as I really needed some water, I discovered the water in the fitness room was out too. Ugh! Just a fluke or sign of local management? Don't know but will probably avoid the location if possible. July 26, 2013
Rated 5.0 out of 5.0 by Pleasant stay My third business related stay and as always a great experience, love the staff they are great. July 18, 2013
Rated 4.0 out of 5.0 by Smelly Had a stale smell in room everyday. I believe it was from the AC unit. June 20, 2013
Rated 5.0 out of 5.0 by Of my better stays Most important it was clean, quiet and had everything I wanted at a reasonable price. I stayed in a queen suite. Breakfast was very good. I would stay there next time. Short walk to Twisted Rooster; very good place to eat, drink. June 12, 2013
Rated 5.0 out of 5.0 by Always a positive visit Coming to the Chesterfield Holiday Inn Express is like coming home after a long drive. Comfortable, accommodating experience. Staff has always been exceptional. May 26, 2013
Rated 2.0 out of 5.0 by Great Place, just Charge you more than once again and again I always for some reason get charged multiple times when I stay, some of the staff up front are the reason I stay there 2-4 times a week but the ones who are not up to the companies standard ruin the stay because the manager tells you just to wait for them to fix it over a week later while its gone from your account but luckily one of the great staff members said she will do his job and get it fixed for me. Thank got for the 2 main employees that care abour repeat visitors like them or I wouldnt stay there and I have stayed in this hotel well over 150 times in 3 years between personal and work and also getting my employees under me to stay there as well. dont want to bash the place, jujst wish everyone was like the few who care about you when you come in. April 10, 2013
Rated 5.0 out of 5.0 by Excellent location to many facilities, Great Service From the reservation being made to the check out, this was an excellent stay. The staff of hotel went out of there way to make you feel welcome and glad to belong to the Priority Club. Trisha, Teresa and Joseph did an outstanding job, from making my reservation in person (Trisha), allowing me to see a room, and taking care of my requests while staying, (Teresa) The check out was seamless, conducted at the desk and most pleasant.(Joseph) All in all you should be proud of your employees, they took great care of this guest and my family! March 26, 2013
Rated 5.0 out of 5.0 by Thank you The staff and our room were very nice. Also the pool was very nice. March 16, 2013
Rated 4.0 out of 5.0 by Excellent service and overall good experience Staff was friendly and helpful and my room was very comfortable. I liked the Direct TV as opposed to Lodge Net service. Breakfast was the same as every othe Holiday Inn, time for some new options...maybe try adding some cheese slices so you can make a breakfast sandwich. March 5, 2013
Rated 4.0 out of 5.0 by great stay with one problem the first two nights we stayed were a friday and saturday. during this time there were many guests from a youth hockey league. these people both adults and children were totally out of control. the kids were running up and down the hallways and jumping up and down trying to touch the ceiling. the adults in the meantime were moving furniture out of rooms and into the hallway and partying there. they were also drinking very heavily. when i looked out our room door to see what was going on they moved out of the hallway and into a room to continue the party. many hotel employees were aware of this problem, but the disturbing guests just did not care. February 3, 2013
Rated 3.0 out of 5.0 by Hockey Weekend Kaos Hotel had mulitple guests for hockey weekend and many parties starting and ending up in the hallways, with and including children races down hallways. My wife and I were not amused at the lack of attention given by staff in our room placement, and or the abscence of any staff monitoring to prevent and discontinue hall way olympics and parties. I expected better control of these issues in a hotel. January 31, 2013
Rated 4.0 out of 5.0 by Good value - reasonable price What you would expect from average holiday inn. Beds could use an update - a little on the uncomfortable side. January 30, 2013
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