Rated 4.5 out of 5 by 105
Rated 5.0 out of 5.0 by CSRwomen quite, conforable bed
I had a restful, relax time........breakfast was right on time. Coffee, eggs , bacon all was very good.
June 25, 2014
Rated 5.0 out of 5.0 by Missy647 Great Hotel for the Price
I was pleasantly surprised with the Holiday Inn Express. The rooms were very clean and the beds were comfortable (Very fluffy pillows!). Soaps were higher quality (Bath and Body Works products) and smelled great. Breakfast had many options, I'd recommend the cinnamon buns.
My only critique would be the swimming pool area seemed outdated compared to the rest of the hotel. It seemed clean enough but didn't have an inviting appearance.
Overall, great hotel for the price. I would stay here again for sure.
June 19, 2014
Rated 5.0 out of 5.0 by Snooks12 Very nice staff
Very close to Selfridge ANGB and local restaurants.
June 17, 2014
Rated 5.0 out of 5.0 by bgl1 Awesome Hotel and Staff
The perfect hotel for my travel needs. Very knowledgeable staff, beautiful area with lots of things to do.
June 17, 2014
Rated 5.0 out of 5.0 by ScienceGuy7211 Quiet and comfortable
Arrived at the hotel late. Had some issues with parking. There were several trucks, semis, and boats taking most of the limited parking. I parked in a tight space infront of a semi, then moved after an hour when another spot became available.
Was able to check in very fast. The hotel was very quiet and comfortable. Room was great! Staff was friendly.
June 16, 2014
Rated 5.0 out of 5.0 by cmhoh11 Good service and convient location
Very nice hotel and service was very good and staff was excellent and friendly.
June 11, 2014
Rated 5.0 out of 5.0 by Molly215 Great place to stay!
Fantastic hotel. Great service as well as very clean rooms. The breakfast choices were also superb. The staff was extremely helpful and attentive. Highly recommend!
June 11, 2014
Rated 5.0 out of 5.0 by Coppins Very Accommodating
We were in town for a funeral. We flew on the red eye flight all night from the West Coast. The staff let us check in early and out late. It was a great help because we were only in town for 1 night. With the 3 hour time change and the short turn around time the flexibility was exactly what we needed. The breakfast selection is awesome. The only negative was that the bed skirt had some food on it. But since I do not really come in contact with the bed skirt it really did not bother me. Staff was friendly and helpful in our time of need. Thank you!
June 10, 2014
Rated 5.0 out of 5.0 by ostephen A Small Homey Hotel
The staff at the Chesterfield - Selfridge Holiday Inn Express were simply awesome. Friendly, considerate and open. From the front staff to the room attendants, they were simply the best. I almost felt like I was a guest in someone's home.
Thank you so much to the entire team for making this a great weekend in Michigan. You also represented your state well.
June 8, 2014
Rated 5.0 out of 5.0 by moparman great overall
late arrival with very friendly staff. quick courteos check in. quiet room and excellent breakfast
June 4, 2014
Rated 5.0 out of 5.0 by Grey Hair Great Property
Nice property to stay at, competitive and clean.
would stay again if the situation reguires a stay at a hotel.
June 2, 2014
Rated 2.0 out of 5.0 by Bobber142 WiFi problems
We stayed in room 101 and had a terrible time connecting to the internet. We travel a lot and must do our work in hotel rooms, eventually I was able to connect be walking down to the lobby, connecting and walking back to my room, but until this gets fixed I cannot afford to stay at this hotel again.
May 25, 2014
Rated 5.0 out of 5.0 by griffin222 Concierge-level support from staff
To offset geographical challenges on my daughter’s Prom Night, we moved the Family and all Prom-prep Activities (including Prom Queen and entourage) to this facility. It was an afternoon/evening fraught with challenges – missed hair appointments, manicure and pedicure delays, misplaced credit card AND misplaced car keys. Thanks to the staff at The Holiday Inn Express and Suites order was restored to the evening. The young man on the desk (Walter) expedited our check-in (lost credit card notwithstanding), provided curbside service (I am a disabled veteran), created a well-lit area for Pre-Prom photographs and continually checked in with us to insure our stay was satisfactory.
This young man not only provided top-notch service to us but to every guest he touched. This was a Friday night. We were in –and-out so often I had a chance to observe him throughout his shift. It was busy and he was working alone. He managed the administrative flow- and –exchange very well and at the same time gave each guest individualized attention. Children, seniors, business people. All were treated to prompt, courteous attention.
The next day after checking out (Prom went off without a hitch) we found that my son had left his backpack with laptop in the room. We drove back to the hotel to retrieve it. The staff stopped everything until they were certain that we had found it (we did).
Staff service rates an 11 on a scale of 1-10. Very clean rooms. The building and grounds were immaculate. Parking was well-lit and very well designed; the position of every parking spot relative to the position of every entrance is important for those of us with mobility challenges. On the whole, the value-to-service ratio is VERY favorable.
In closing, I will note that a recent four-day stay at the Chicago/O’Hare Holiday Inn Express did not go as well for us. I would suggest you create some cross-training opportunities between the staffs at these two facilities. “More of a concierge and less of a clerk” is a cultural investment shift that will serve the interests of your both your long-term and bottom-line.
May 14, 2014
Rated 5.0 out of 5.0 by JAC1230 Great staff and nice and quiet
The front desk staff was wonderful. When I checked in there were several children running around, and I asked Stephanie to please not put me near them. She immediately switched my room to another floor, which I so appreciated. Of course, I know the hotel can't control the noise level from other guests, but this hotel was blissfully quiet! The room was very clean, and I love that the workout room has free weights.
May 10, 2014
Rated 5.0 out of 5.0 by mcrognale One of the best
Not much to say. The property is every bit what I have come to expect of the HIE brand. Fresh and updated. Will definitely stay there again should the need arise.
May 5, 2014
Rated 5.0 out of 5.0 by Gill75 An Excellent Choice in this Area
I'm glad I chose this HIE for my recent short stay in the Chesterfield area. Everything seemed fresh, clean, and new. The staff could not have been more friendly and helpful. I will certainly be back.
April 7, 2014
Rated 4.0 out of 5.0 by Matt6934 Great Service from Staff Room Change
I would like to THANK, Walter, who made a room change at my request. Seemed like everyone checking in was being moved to the 3rd floor and I had some rather loud people, a group of four, move next to my room. I knew this would be an issue, so I asked for my room to be moved. Walter put me on the 1st floor, which was quiet the entire evening. This was the 1st time I every asked for a room change. Thanks Walter.
March 31, 2014
Rated 5.0 out of 5.0 by The Head Hunter Excellent Stay
I am a huge fan of Holiday Inn. I use Holiday Inn for all my travels and always get the best of everything for the quality of money. I always book direct with the Hotel and get the best deal. Keep up the great work.
February 27, 2014
Rated 5.0 out of 5.0 by Ryan68 Excellent room and service
Very clean, comfortable, and high end appointments. Will stay here again.
February 5, 2014
Rated 5.0 out of 5.0 by ss201414 Great place to stay
when arriving here i was greeted by Walter at the front desk and he was very friendly, knowledgeable, great to talk to , and very helpful. I will definately stay here again. I needed some plates, silverware and he brought that to my room with no hesitation, Thanks for the wonderful stay and i look forward to staying again.
February 4, 2014
Rated 1.0 out of 5.0 by TNGal26 Not clean
Hairs found in the bathtub, had to be moved to another room. I would not stay here in the future due to questionable cleanliness.
January 12, 2014
Rated 5.0 out of 5.0 by Barbkoz Excellent emergency stop
We have stayed twice in the last few weeks as the weather kept us from making it 100 miles home The rooms are very comfortable and breakfast is great. Hopefully we can try out the pool on our next visit. A little more expensive for our retirement income, but glad to have a lace to stay.
January 7, 2014
Rated 5.0 out of 5.0 by JC3000 Awesome stay/ Outstanding service
Front desk staff was very friendly and went above and beyond the call of duty to ensure a flawless check-in. Great breakfast with ample selections. Overall, Solid value in every respect and easy recommendation to fellow travelers.
January 2, 2014
Rated 5.0 out of 5.0 by Jmn44 No title
We stopped at this property after a 12 hour drive and found it met or exceeded all expectations. Clean and comfortable at a Avery reasonable price. Staff was attentive without being intrusive. Nearby good value restaurants with excellent carry out. We will stay again soon.
December 31, 2013
Rated 5.0 out of 5.0 by Yoopers Quiet and very restful stay.
We stay here every Christmas for about a week and enjoy our home away from home. Very friendly staff that goes the extra mile to make our stay perfect. Temperature control in the room worked perfectly without a overly noisy system that runs all night. Forgot our USB charger and they had one for us to use while we were there.
December 29, 2013
Rated 5.0 out of 5.0 by dawn1031 Great complementary hot breakfast
We were very happy with your front desk personnel Walter, he was very professional and kind, The evening we checked in there was a large group of hockey boys that were playing in a tournament the next day. We watched what great professional care Walter gave to the boys and their families. I think he was far one of the best desk clerks we have had at a hotel. He was also there in the morning when we checked out, still just as pleasant.
December 3, 2013
Rated 2.0 out of 5.0 by disapointed123 so so
Room could have been cleaner.They told us the breakfast was would be ready at 6 30 and the cold stuff was out but non of the hot.As we were leaving for the Packer game we didnt have time to wait.There were kids running up and down the hallways till after midnite.So didnt get a goodnite sleep.I tried calling the front desk and nobody answered.
December 2, 2013
Rated 3.0 out of 5.0 by jakertyu Ok just a bad night
Windows where not sealed and the wind was howling which made a whistling noise. Then woke up to go to work and the shower would not work. Upon checkout I told the from desk that the windows howled and the shower did not work. The response I received from the desk staff, "You were able to bathe right". Needless to say that response was unexpected. I have stayed at this hotel for over 60 nights just this year, and was turned off by the response I received from the front staff. I will be staying in the area for another month and will try another hotel nearby. I am sorry that this happened because the other nights were better.
November 29, 2013
Rated 5.0 out of 5.0 by ierson Wonderful Service
Stayed here during my radiation treatments at McLaren hospital and it was wonderful! I was exremely comfortable and able to rest. it was near shopping centers and restaurants so I could go out when i was feeling up. I was a little bummed the pool was down when my grandson came to visit, but he was delighted with the free cookies every evening!
November 19, 2013
Rated 5.0 out of 5.0 by shooter682 multiple visits
This was my third visit to this location with each more enjoyable as the first. warm cookies after a long day's work and great location.
October 13, 2013