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Rated 4.3 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 by Beware the Stinkbugs! The hotel and room are what you would expect of a Holiday Inn Express. It was simple and unmemorable and seemed to be clean. However our room on the third floor was full of Stinkbugs. We pulled them off the ceiling, walls and especially hidden in the draperies. Occasionally one would escape from the tissues and fly around the room. Eventually we were able to capture and dispose of all of them. However, this does not make for a very restful night feeling surrounded by bugs, unless one is an entomologist. Maintenance needs to seal the window better and housekeeping needs to check the room for bugs when they clean. October 9, 2013
Rated 5.0 out of 5.0 by Excellent property and Staff Would recommend and stay again. Enjoyed the pool, could have been a little warmer. Breakfast was excellent. they even let us check in early. October 9, 2013
Rated 5.0 out of 5.0 by Great hotel experience Was in town for a funeral and chose to stay at the Holiday Inn Express. What a great decision. The hotel was clean, the staff was friendly and the breakfast was delicious. Would definitely recommend and also would choose this hotel again. October 8, 2013
Rated 5.0 out of 5.0 by Excellant choice I have used Holiday Inn Express hotels before, but this one was better than all the rest. From the check-in, the staff were truly warm and personable; to the room staff who were gracious and helpful; to the comfort of the room, the lay-out, and the bed; all were really really wonderful. In the morning you could get a sense of how busy this hotel was, but you would not have known it from the quietness during the night and morning routines. I would absolutely stay here again when in the area October 4, 2013
Rated 5.0 out of 5.0 by Great Service and Hospitality This hotel makes you feel at home. Great staff interactions throughout my stay, clean rooms, and a satisfying breakfast. What more could you ask for? September 25, 2013
Rated 5.0 out of 5.0 by Courteous staff A very nice new hotel . The staff was wonderful. We stayed 3 nights and each shift was as friendly and helpful as before. We had planned to stay again 10 days later, but just discovered their rates went up 75%. That discouraged us from going back. September 21, 2013
Rated 5.0 out of 5.0 by Always comfortable and very clean The Chestertown HIE is a very nice property. Nothing fancy but nice comfortable rooms and very nice people. As parents of a Washington College student we have stayed at this hotel many times and the experience has always been good. September 21, 2013
Rated 3.0 out of 5.0 by Frequent guest I've stayed at this Holiday Inn Express many times since it opened. It's certainly the nicest hotel in the area. However it is starting to look dated. The carpets are filthy. But overall a decent hotel. September 5, 2013
Rated 4.0 out of 5.0 by Friendly Staff, poor water pressure in shower This is our 3rd stay here and the staff is always pleasant and willing to go the extra mile to make it a great stay. Our family's only concern was the water pressure in the showers. It felt like a fine mist. Not sure how you could fix that but maybe it is because of the remote location. We will use this hotel over the next 4 yrs while our son attends Washington College. August 26, 2013
Rated 5.0 out of 5.0 by Comfortable bed and outstanding service Very nice and accomodating staff, hotel off the beaten path. August 23, 2013
Rated 5.0 out of 5.0 by Great Suite and staff was excellent This place was very comfortable, I would recommed to others who are passing by in Chestertown Holiday Inn Express. August 22, 2013
Rated 5.0 out of 5.0 by Overall Good The staff was very nice and helpful. The room was very nice and clean. If you need a place to stay, this is your place. Breakfast was pretty good for a typical hotel breakfast. August 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed and convenient location. We were visiting Washington College. Stayed here and they gave us the college rate. My husband said it was the most comfortable mattress he has slept on in a long time. The rooms were nice and the breakfast was great. Conveniently located to restaurants and shopping. Nice staff. August 12, 2013
Rated 4.0 out of 5.0 by Great service! We stay every other weekend at the Chestertown Holiday Inn Express while visiting my mom in assisted living. The staff is exceptional--always friendly and helpful with suggestions for dining and sight seeing. July 30, 2013
Rated 5.0 out of 5.0 by Enjoyable stay We enjoyed our stay and will recommend this hotel to all. July 23, 2013
Rated 5.0 out of 5.0 by Beautiful hotel and spacious rooms! The Hilton had a beautiful atrium, more amenities than we had time to enjoy and spacious rooms. July 23, 2013
Rated 3.0 out of 5.0 by Do it yourself hotel While staying there, the maid never emptied the garbage can (had to do it myself) the room keys stopped working every 5-6 hours (had to be recoded at the desk all the time), the soap-shampoo-and toilet paper were not restocked daily ( had to retrieve at the front desk), and the breakfast had nothing left at 9 am (probably because it looked as though room service got to dine too). And on top of all that, didn't care for the drinking/parties nightly in the back parking lot (felt a little unsafe). Also, it looked like the stairways were neglected, hadn't been vacuumed in awhile. July 23, 2013
Rated 4.0 out of 5.0 by Chestertown Holiday Inn - For CTY Parents With very little options for hotels in the area, the Holiday Inn was sufficient. They provided breakfast every morning and coffee and tea 24-hours. The rooms have a microwave oven and fridge, which can come in handy. We stayed here for a weekend while our daughter was in-between CTY sessions at Washington College. Because we brought our dogs, this was an optimal choice since it's pet-friendly. The put us on the first floor, which made it very easy access out the back door for walking the dogs. Plenty of walking area outside for the dogs. I went running each morning, and easily found a 7-mile route that took me around the small town through the college and bike path. The place is convenient. July 20, 2013
Rated 5.0 out of 5.0 by Friendly staff, yummy cinnamon rolls Everyone staff member we encountered was friendly and helpful. The check-in staff showed us restaurant menus and gave us a map to find a dinner spot. The breakfast had many choices and the cinnamon rolls were great. Our room was clean, quiet, and comfortable. June 27, 2013
Rated 5.0 out of 5.0 by Enjoyable night The room was nice, breakfast was good, the kids enjoyed the pool. It is a nice hotel, with friendly staff. June 14, 2013
Rated 5.0 out of 5.0 by Accommodating staff and comfortable bed. My husband and I were very pleased with our two night stay at this Holiday Inn Express. The room was as nice as some very high end and expensive hotels we have visited in the past. The front desk staff were pleasant and met all of our needs including a late check out as Priority Club members. We were very satisfied with the breakfast choices and the cleanliness of the dining area. June 7, 2013
Rated 5.0 out of 5.0 by Pricey but very nice! Very friendly, helpful and welcoming front desk staff. Although the price was higher than expected, the conditions of the room, the hallways, the breakfast area and the entire hotel were very nice. Coffee was on very early. :) Room thermostat was easy to adjust. I would stay there again without hesitation. June 6, 2013
Rated 1.0 out of 5.0 by Was Extremely disappointed We are always staying at the Holiday Express and this was not the first time in Chestertown. We actually detoured our vacation itinerary to stay at this hotel because we had loved it so much in 2012. 1) The clerk at the desk was tired and her phone would not stop ringing (and in hindsight) I understand why...so I was not greeted in the manner I am usually accustomed to. 2) I was not given (priority member) gift - I had to ask for it after I got into our room. 3) No internet access - we did not have WI-FI which is offered but the worse part is...when asking the front desk if they have someone on the issue...here is what they answered. a) The general manager is not here, it's his son's birthday and he took the day off b) can't find the tech guy 4) The INDOOR POOL - WAS FREEZING COLD AND IT WAS FULL OF DEAD BUGS- HOW CAN AN INDOOR POOL BE FULL OF DEAD BUGS???? we were disgusted with the state of how this hotel has gone down in (1) customer service (2) quality of services. June 3, 2013
Rated 5.0 out of 5.0 by Comfortable, friendly staff and convenient for college functions I have been using the Holiday Inn Express in Chestertown, MD for the past 4 years for all my daughter's college functions, of which there were many! very accommodating and friendly staff. breakfast menu average compared to most hotels I have stayed in. May 25, 2013
Rated 5.0 out of 5.0 by Hotel Outstanding property! Always well maintained and outstanding staff! May 25, 2013
Rated 5.0 out of 5.0 by Great Staff Each time we stay the staff has been friendly and helpful. I would recommend the Holiday Inn Express to anyone staying in Chestertown. May 4, 2013
Rated 5.0 out of 5.0 by Hotel of Choice when staying in Chestertown, MD We frequently stay at the Chestertown, MD Holiday Inn Express as our son goes to Washington College. We stay at this particular hotel at least eight times a year. The rooms are always clean and comfortable. The hotel is quite and relaxing and the complimentary breakfast has a wide variety of choices and is always fresh. I would recommend this hotel to anyone staying in the area. April 18, 2013
Rated 5.0 out of 5.0 by Service The girl at the front desk was very friendly and pleasant. She went out of her way to make our stay a positive experience. I would definitely recommend this hotel and will stay here again. February 5, 2013
Rated 4.0 out of 5.0 by Great service Staff was very helpful. I forgot my ipad charger in the room and staff was prompt to accomodate shipping arrangements. I called back an hour later to let them know I had found my charger after all. Staff called UPS back to cancel shipment and ensured that my credit card would not be charged. January 30, 2013
Rated 5.0 out of 5.0 by Great sized rooms Rooms were fanastic and the 4 AM breakfast area being open was a good surprise January 16, 2013
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