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Rated 4.1 out of 5 by 123 reviewers.
Rated 2.0 out of 5.0 by Clean & Comfortable bed; Great Fitness Center This hotel in Cheyenne room had an extremely loud squeal when opening & closing the bathroom door in my room (# 307) which awoke me at 1:30 AM when my son used the bathroom, and I had a difficult time getting back to sleep due to loud noises outside the hotel (trucks or trains). Then my wife used the bathroom at 4:30 AM and the loud squeal when opening the bathroom door awoke me again for the rest of the night. Being awake, I went to breakfast early.... They ran out of Orange juice AND plates before I got to breakfast. They just said "sorry", no attempt to get more. Have you ever had pancakes from a cereal bowl? It is kinda like camping, if that is what you like. As we went to leave, I was pushing a full, heavy luggage cart, they had TWO large ladders erected in the lobby working on overhead lights that I nearly hit accidentally with the cart. Should have been guarded, or roped off with caution tape. We had a close call to an accident. The room was clean. The fitness center was great. The Staff was nice. But the hotel must fix the squeaky bathroom door in room 307, get some Orange Juice and paper plates for breakfast. July 16, 2014
Rated 5.0 out of 5.0 by Great updates to the hotel This is the second year in row we have stayed there during the Wyoming Golf Tournament. They have renovated the hotel in the last year and it looks really good. The rooms were updated and very comfortable, the staff was excellent, and the beds were very comfortable. Will definitely be staying there again next year. July 16, 2014
Rated 5.0 out of 5.0 by Top of my list for comfort and cleanliness!!! Not often do we find a hotel room that is this clean and beds this comfortable. Great staff and breakfast choices making this stay exactly what we would hope for every time! We will definitely stay again! July 12, 2014
Rated 4.0 out of 5.0 by Very Nice Accomadations Hotel cleanliness and decor was excellent. Upon arrival, staff had difficulty locating reservation information. Price was high compared to other hotels in the area. Overall, value was satisfactory. July 10, 2014
Rated 4.0 out of 5.0 by Pleasant stay Staff were wonderful ... although a bit exasperated on Saturday evening. I had my grandsons come stay with my son and I for the night - - we asked for towels. After a bit of exasperated sighing, the desk person said they were going to the laundry to check. When I then made the mistake of asking about pool towels - she angrily stated she had put out at least 5 or 6 dozen towels already and didn't think there were any more towels but that she was headed to the laundry to check! I was properly chastised! The beds were comfortable ... the location handy ... the pool was enjoyable ... the breakfast good. No recognition for Platinum IHG member. Oh .. .the only negative was the bounce/jerk when the elevator engaged - - wasn't expecting it and lost my balance the first time! July 9, 2014
Rated 3.0 out of 5.0 by Not impressed The person at the front desk was not welcoming and didn't seem to want to be there. I asked if a handicap room was available .......without checking she responded there was none available.........there were very few cars in the parking lot. Then she asked what we wanted in such a room and we asked for grab rails in the shower and high toilet (I'm 80 years old but not handicapped). I thought the rate charged was high for the type of facility provided......not up to some competitors I have stayed at. Not impressed with Holiday Inn Express......and do not feel smarter for having stayed there. July 8, 2014
Rated 5.0 out of 5.0 by Wonderful experience We had a wonderful experience. Will stay again when in the area. July 8, 2014
Rated 5.0 out of 5.0 by Clean room and friendly staff All staff members were friendly, food was good. The room including the bathroom were always clean and neat. July 7, 2014
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