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Rated 4.1 out of 5 by 466 reviewers.
Rated 3.0 out of 5.0 by Good value, but really small cramped rooms This Holiday Inn Express is in an old historic hotel. Rooms are clean, staff is pleasant, but rooms are small, elevators are small and very slow. This hotel has absolutely no extra amenities. You get a clean room and a free breakfast...nothing else. Good for short overnight stays. Rooms are too small for families. August 15, 2014
Rated 5.0 out of 5.0 by Chicago's Best Kept Secret Perfectly located, close to everything and an excellent staff and services for a very reasonable price, what else can you look for?! August 15, 2014
Rated 5.0 out of 5.0 by good place to stay Strong recommend and easy to access downtown. staff are very friendly and kind. love this place and I will definitely visit again. August 15, 2014
Rated 5.0 out of 5.0 by Great hospitality and amazing night's sleep! The staff was beyond exceptional. From the housekeeping, to the breakfast staff (they make great coffee), to the front desk staff. It was our first time in Chicago. We were intimidated by the city and it's train system. The front desk staff helped us navigate our way through the city and the train system. We had a blast and got to experience more of Chicago because of it! The location of the hotel was perfect. We were so close to everything. We also loved the firm and soft pillows. The bed was so comfortable. We rested well! The room was smaller than we had expected (ONLY reason for the 4/5 rating), but we weren't in it much. We also got the most affordable room, so what did we expect?? I called to see if they could bring a fridge in the room. The did so right away. We were impressed. In the morning, they had a delicious breakfast. We went to breakfast at different times each morning. It was always fresh. We can't wait to go back and stay here. We had an amazing time. We felt like we were well taken care of. Kind of like we were part of a large family. It was nice and unlike any other hotel stay we have ever had. August 14, 2014
Rated 1.0 out of 5.0 by Great Location Watch out------ROOMS ARE VERY SMALL elevators are slow....the hotel os 100 years old and looks it August 13, 2014
Rated 5.0 out of 5.0 by Great service and location From the minute we walked in the front door the staff made us feel welcome and comfortable. They went out of their way to answer all our questions. Made reservations for us on the tour boat and a very nice restaurant. The location of this hotel was great, we were able to walk to almost everything we wanted to do. The room was clean and quiet, beds were comfortable and we were able to control the temperature to our comfort. This was my daughters first trip to Chicago and the hotel staff helped make it a great trip. August 12, 2014
Rated 4.0 out of 5.0 by Solid, but overpriced This is a solid hotel, but the value was not what I've come to expect from a HI Express. However, a music festival was in town and they may have bumped up the rates due to the festival. Front desk staff was extremely nice and helpful, a few of the valet/porter staff were not as nice. Breakfast was a standard complimentary HI Express offering. Room was very compact, due to the property being a historical hotel. However, the space was sufficient for what we used it for...sleep...it was clean and comfortable. Bathroom was clean. Internet was fast enough, but a little quirky to connect. Parking charges were in my view, excessive, but in line with other hotels in the area. August 11, 2014
Rated 5.0 out of 5.0 by Room Room was small but adequate. Bed was too soft. Staff was helpful. Tried to reach the hotel from the airport and the system needs improvement. Called another Holiday Inn Express at the airport for information and they were totally unhelpful. August 11, 2014
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