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Rated 4.1 out of 5 by 533 reviewers.
Rated 4.0 out of 5.0 by normal hotel stay good stay. all i did was sleep so i didnt get to experience all the extras. October 26, 2014
Rated 3.0 out of 5.0 by Very small room but good location 10 of us booked this hotel thru convention. When we arrived around 5 pm, only one staff at front desk to check in guests. One bellman was on break and one did valet parking so nobody helped us with luggage even though we paid for porterage in the package. Room is very small. Could not put luggage on the floor. Plus closet is very tiny with chase of drawer inside. After taking stuff from luggage, had to close n stood it up by the wall. Free breakfast is decent. Free wifi is plus. Location is good. Plenty of restaurants, supermarket and shopping. If price is right, will stay here again. October 26, 2014
Rated 5.0 out of 5.0 by Great venue for bussiness With excellent location, walking distance to everything, staff that makes you feel at home this is my favorite in Chicago. October 24, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great front desk staff I should have not clicked on this portion, my stay was fine. October 22, 2014
Rated 5.0 out of 5.0 by Great service Although the rooms in this hotel are small, the service from the staff is excellent! Everyone is very friendly and anxious to accomodate any request. This is our second stay here and we will definitely stay here again if we visit Chicago. October 22, 2014
Rated 4.0 out of 5.0 Great value, excellent customer service and close to attractions Great location; was very close to Michigan Ave., Navy Pier and other great attractions. The staff was so helpful. We asked their advice on restaurants and attractions and always gave us excellent advice. One night we wanted steak and seafood and they gave us a $20 discount coupon. Breakfast was very good with lots of options; not just cold food. Tea, water and coffee are always available. My only "complaint" was the beds. They are hard and uncomfortable. The rooms are also very small. We had three people in our room and there was barely anywhere to put our luggage. There's definitely not enough storage space. Overall, I would recommend this hotel. It was a great bargain and location. October 21, 2014
Rated 5.0 out of 5.0 by Great staff Very nice hotel. Love the staff attitude. Great location. Pillows were very confortable. October 21, 2014
Rated 1.0 out of 5.0 by Tiny Room Way too expensive for what you get. Tiny room. Packed breakfast. $49 for parking, and they emptied out my wife's coin purse. Disappointing. Losing faith in HIE brand. October 18, 2014
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