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Rated 4.1 out of 5 by 493 reviewers.
Rated 5.0 out of 5.0 by Great Property for location, staff We stayed here last weekend for a combination work / personal trip to Chicago. The location is fantastic with its proximity to all of the downtown attractions. We caught the bus and were able to travel down to Millennium Park for the Art Institute and the World Music Festival. The staff were wonderful, friendly and made us feel very welcome. The rooms are small, but well apportioned. The breakfast was terrific as well. We'd stay again! September 17, 2014
Rated 2.0 out of 5.0 by The Walls are Closing In .... Or Size Does Matter I just checked in for the 2nd time and was shocked at how small the room is. Called down to the front desk and they indicated that only rooms this small or slightly larger but with no desk were available. You walk in the room and hit the bed. It has half a closet and they put a mini dressor in their because there is no room for one. So your clothes can hang all the way down. It has a coffee maker but no plug anywhere by it's location. So you need to crowd it on your desk (if you are lucky enough to get one.) Last time I stayed in a room with a king bed and the room was small but not super cramped. I won't stay here again unless I can confirm a king bed a hope to get a whole room not half a room! September 15, 2014
Rated 5.0 out of 5.0 by Excelente ubicación y amabilidad del personal Un hotel muy bien situado en el downtown de Chicago para acceder con comodidad a los lugares turísticos y de compras. Pequeño y confortable, su personal destaca por su amabilidad y disponen de wifi y acceso al business center gratuito. Totalmente recomendable. September 11, 2014
Rated 5.0 out of 5.0 by Great location The hotel is very well situated and clean. The staff was great, Corey from front desk and Haji really helped in making our visit memorialble. They provided great information. Would definitely return. September 11, 2014
Rated 5.0 out of 5.0 by Magnificent Hotel Cass The Hotel Cass / Holiday Inn Express Magnificent Mile is located very conveniently, only a couple of blocks from the Red Line (L Trains) and close to a bunch of restaurants and shops. Also a couple of car hire places within 2 blocks as well. This is a great little hotel with very friendly staff. A plentiful breakfast is included. My only niggles were that the external noise could be heard through the window and that the air conditioning is quite loud... that said, I sleep with earplugs in anyway so it didn't affect me, September 10, 2014
Rated 4.0 out of 5.0 by Clean The staff was friendly and the room was clean. Breakfast was the typical Holiday Inn Express choices, unfortunately it was a sausage day, not bacon. The room was the smallest hotel room I have ever stayed in. The air conditioning unit was loud and the outside noises were clearly heard in the room. I think next time I stay in Chicago I'm going to try somewhere else. September 7, 2014
Rated 4.0 out of 5.0 by Well located and good staff We stayed at the hotel for 5 nights in total and liked the hotel. Very well located and staff were helpful and courteous. Some guest rooms are however very small but after our first night we were moved to a better, more adequate room which was very satisfactory. We would recommend the hotel to others. September 4, 2014
Rated 3.0 out of 5.0 by WAY TOO SMALL We were here in August 2014 for a One Direction concert. My complaints about this hotel that would have been nice to know ahead of time is the bathrooms are EXTREMELY TINY! My daughter had to change in the bathtub! We had 2 women and 2 girls in our room, this made it very hard. And the elevators were so slow. One morning we waited over 4 minutes for an elevator to come to our floor. I love Holiday Inn Express, but I won't be back to this one. September 3, 2014
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