Rated 5.0 out of 5.0 by sammie64 Nice Rooms and location
We were very pleased with our visit to Holiday Inn/Chicago. It was very clean, everyone was very helpful and informative. My Mother uses a walker and someone was always there to help. The breakfast was more than we expected which was a pleasant surprise. Nothing fancy but nice variety and plenty of food. Coffee was very good. The room was nice and clean, beds were comfortable. We were told when we called that the rooms were a bit small, so we were aware and fine with that. The price of the rooms in Chicago was great. It was close to restraurants, parks, etc. it made our trip to enjoyable. Would recommend.
May 15, 2013
Rated 4.0 out of 5.0 by RaSu The Cass Hotel Experience
I was recently in the US to be a part of the commencement Day where my son graduated, in University of Evansville, Indiana. After the graduation day, we took a crack-of-the-dawn flight from Evansville and landed in the Windy City to a nippy weather and we were early for our Check-in at the Holiday-Inn Express also known as the Cass Hotel in North Wabash Avenue in The Magnificient mile of Chicago. Even though we were way-too early on a Sunday morning, we were treated courteously by the friendly people behind the reception counter. We were lead to the buffet and our luggage moved to a secure area. This was a good gesture and we felt even better when we were ushered into our compact room without much of a wait. To be honest I felt that the rate offered was much higher for the tiny room, I didn't mind the small space for the large benefit of the location, which afforded the luxury of walking to every place we wanted to go to. The staff were naturally hospitable and never batted-an-eyelid to offer directions to the places we wanted to go to or giving us a piece do advice. Great place to stay...
May 13, 2013
Rated 3.0 out of 5.0 by Melmcb Small but clean rooms
The rooms are very small! There wasn't much room to walk around the beds. It was very noisy. There was a lot of street noise and also a lot of noise from the hall and adjacent rooms. Our door was difficult to open and close...it would stick, so you really had to put your shoulder into it to open it. However the rooms were clean. The breakfast had a decent variety of foods. The location was also good...close to the "Magnificent Mile" shopping and restaurants.
May 11, 2013
Rated 5.0 out of 5.0 by Stevo8273 Hidden Gem
Upon arrival it didn't look like your typical Holiday Inn Express. A quirky old building with all the modern facilities. Previously known as the Hotel Cass, we loved the reference to this and the modern styling. We were recognised as Priority card members upon check in and were looked after immediately. The door staff were also attentive. The room was smaller than expected but perfect for us. Decor was cool, clean and the bed and pillows amazing. Had a great night sleep. Being in the centre of Chicago we expected noise but not at all.Barbara served breakfast each morning with genuine customer care and Princess did a great job of checking us out. Would definitely recommend to anyone visiting Chicago. Location central, hotel clean and staff friendly
May 10, 2013
Rated 4.0 out of 5.0 by Whomever Excellent location & service
The rooms are small. But location was key to us. The bed was very comfortable. We were right next to the ice machine and not once did it disturb us day or night. The people at the front desk, breakfast area & maids were very helpful. No car needed when you are so close to subway and bus. For sure I would stay again.
May 9, 2013
Rated 4.0 out of 5.0
by Mike72 Hotel downtown Chicago-Nice
I really like the history of the hotel and the updating of the rooms. With the hotel being as historic as it was, it was great. Just about anything the need is within easy walking. Being a Platium Priority Club member, I was treated very well. The only down side was the parking. $49 per night seems high, but it is Chicago and parking will cost you alot no matter what. I experience that wasn't the best was with the parking, but there was some really bad weather and record rains, so I didn't worry too much about it.
May 8, 2013
Rated 3.0 out of 5.0 by BillsInUP Hotel was okay
Mattress & pillows were way too soft, had difficulty sleeping.
Staff VERY polite & friendly, but watch if use concierge service. They have their own "tour" companies and wanted us to use one that was $25.00 MORE that the one we wanted.
Breakfast was the usual fare of this hotel chain and was adequate.
Housekeeping personnel were the BEST....
May 5, 2013
Rated 5.0 out of 5.0 by AMGJ Great Staff
Great staff who never said no to any request. I asked for a small fridge and they brought it up immediately! Great breakfast with multiple choices. No recognition for Priority Club Members though. No free paper.
May 3, 2013