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Rated 4.1 out of 5 by 528 reviewers.
Rated 4.0 out of 5.0 Great value, excellent customer service and close to attractions Great location; was very close to Michigan Ave., Navy Pier and other great attractions. The staff was so helpful. We asked their advice on restaurants and attractions and always gave us excellent advice. One night we wanted steak and seafood and they gave us a $20 discount coupon. Breakfast was very good with lots of options; not just cold food. Tea, water and coffee are always available. My only "complaint" was the beds. They are hard and uncomfortable. The rooms are also very small. We had three people in our room and there was barely anywhere to put our luggage. There's definitely not enough storage space. Overall, I would recommend this hotel. It was a great bargain and location. October 21, 2014
Rated 5.0 out of 5.0 by Great staff Very nice hotel. Love the staff attitude. Great location. Pillows were very confortable. October 21, 2014
Rated 1.0 out of 5.0 by Tiny Room Way too expensive for what you get. Tiny room. Packed breakfast. $49 for parking, and they emptied out my wife's coin purse. Disappointing. Losing faith in HIE brand. October 18, 2014
Rated 4.0 out of 5.0 by Great location Great location and good value if working downtown Chicago. October 18, 2014
Rated 4.0 out of 5.0 by Very comfortable room for an affordable price Reserved the Two Double Bed room a week before our stay. The price very affordable, in fact can be considered cheap. The beds were super comfortable, AC worked great, iron was provided, very clean bathroom, love the TV Channels provided, iHome for playing music and the view from inside the room. However the food for breakfast were the same for two consecutive days. We were expecting different menus but they are all the same. (not much to be choose from). Please consider to provide more food more vegetarians. Other than that it was a very great stay! Will definitely come again! Thank you for the pleasant service :) October 17, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service., good location but Poor breakfast October 17, 2014
Rated 5.0 out of 5.0 by Small but comfortable room The location was excellent. The room was small but well kept. October 15, 2014
Rated 4.0 out of 5.0 by Good Location Small but comfortable room. Great location with many food choices nearby. Staff friendly and ready to help if needed. October 14, 2014
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