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Rated 4.1 out of 5 by 508 reviewers.
Rated 5.0 out of 5.0 by Missing one very important thing The hotel was very nice and the staff was great, very helpful. But for a hotel of that size, I was amazed that it only had ONE beverage vending machine. And they were out of water!! Really? How hard is it to go get cases of bottled water for your guests? It was in the 90s. August 29, 2013
Rated 1.0 out of 5.0 by Will not be back I am a fan of Holiday Inn Express and a Gold Elite Member. Our room was located on the 2nd floor next to the elevator. The room was tiny. We had two full (not queen) beds in our room. The suitcases had to remain closed and against the wall in order to walk around the bed. My wife and I would roll to the center of the mattress because it was worn out, and we are not large people. I have never had a problem with Holiday Inn Express and will continue to be a loyal patron (at a third of the cost of this particular hotel). I would rather sleep in a tent next to Lake Michigan before giving money to this hotel again. I am 51 years of age and this was by far, the most uncomfortable room and bed that I have had at any hotel, ever. August 27, 2013
Rated 5.0 out of 5.0 by Amazing Service! What a cute little updated classic hotel in a perfect location! This was my first time to Chicago and the hotel staff made it great! I would definitely recommend this clean and well organized hotel, especially for the more affordable price. Thanks for making my sister's and my trip fun and hassle free! August 26, 2013
Rated 5.0 out of 5.0 by Great location for Magificant Mile This was a very nice location just a couple of blocks from Magificant Mile. Room was small but very comfortable. Staff was very friendly and pleasant. Definitely would stay again August 25, 2013
Rated 1.0 out of 5.0 by Very disappointed! The rooms are very small! You can barely walk around in them. Everything is condensed. The staff was not very friendly and the elevators were slow. The rooms were clean and the breakfast was average compared to others. The valet parking was terrible! It took about 15-25 mins every time they got our vehicle. Not sure where they were going to park it. Left after the first night and stayed at the Holiday Inn Merchandise Mart. Much better experience. August 23, 2013
Rated 4.0 out of 5.0 by Small room, great service. I have to say that the room was the smallest I have ever stayed in. I realize space is at a premium in downtown Chicago, but have never imagined a hotel room could be so cramped for the amount we spent to stay there. WiFi is always nice, and something I look for in a hotel. However, I didn't have space in my room to even set up a laptop, so I didn't even get a chance to make use of it. The only counter space was a 1x2 foot ledge next to the bathroom sink (not ideal for placing electronics,) and there was no where to sit other than on the bed or the toilet. The "business center" on the second floor had desks, but two or more people in that room would be uncomfortably crowded. Also be prepared to wait a while for an elevator. I would have used the stairs the entire time if I wasn't on the 8th floor as it took 5+ minutes to get an elevator. Everything else was great, especially the staff who were always friendly, polite, and helpful. The room was clean and the breakfast area was very nice, but in the future I'll be looking for room dimensions before I choose to stay at a place for a whole weekend. August 23, 2013
Rated 5.0 out of 5.0 by Great Place! Very close to everything! Staff was very helpful and actually able to answer all my questions August 21, 2013
Rated 2.0 out of 5.0 by Good service, but small room, inconvenient bathroom. No vanity top for toiletries. Small room with no place for luggage. August 21, 2013
Rated 5.0 out of 5.0 Excellent Stay We could not have been more pleased with our stay. The condition of the facilty, the service level & friendliness of the staff and the breakfast choices were top notch. We will definately return! August 21, 2013
Rated 5.0 out of 5.0 by Vintage atmosphere in a great location Hotel Cass has been renovated in wonderful vintage classic decor. Room size is abit tight (a smidge bigger than European hotel space), but that's the way it was back in the day, right? The location is perfect...a block away from Magnificant Mile. The staff was totally professional and complemented the curb appeal of fresh flowered window boxes outside; their greeting every time in and out had to make me smile. Only issue was that, despite offering complimentary breakfast, my morning departure times were earlier than the service both days and there was no work-around despite request the night before...with no frig in the room, it makes leaving at 6am for a10K race and the next day for the airplane quite inconvenient; some flexibility on that point would be nice. August 17, 2013
Rated 4.0 out of 5.0 by Great experience Perfekt location, great hospitality and excellent service - what more can you ask for? Nothing really, allthough the rooms were really small, they were comfortable, well eqiupped and very cosy. We would have liked a bigger bathroom - as that was a little claustrofobic. But overall a great experience. We will definately be back! August 17, 2013
Rated 5.0 out of 5.0 by Very nice staff Room was small and aircon at the hall too loud (I was top floor), but everything was clean, staff was super nice and helpful, breakfast was pleasant and location was excellent. All together, very like. August 17, 2013
Rated 5.0 out of 5.0 by Great Value We really enjoyed our stay at holiday inn. Staff was excellent and very helpful. Room was ready, clean and convenient to everything we wanted to see. I will definitely stay here again. August 15, 2013
Rated 5.0 out of 5.0 by Happy Customer...Will return again and again This was our second stay at this property. super happy once again with everything. Housekeeping staff is the nicest and friendliest of anywhere I have ever stayed!!!! Cant wait until our next visit. Great Location too!!!! August 15, 2013
Rated 5.0 out of 5.0 by Comfortable and affordable The bed was extremely comfortable. We had a great night's sleep. The room was small, but adequate. We liked having an iron and blow dryer already in the room. The room was very clean. The breakfast was fast and delicious, which gave us a great start for our day of exploring Chicago. August 15, 2013
Rated 5.0 out of 5.0 by Awesome staff Very satisfied with stay overall and your staff is the reason for that. My family and I felt like we were valued and our every need and request was met. Special thanks to Corey, Edwin, James, Lorraine, Magdalena, and Tina for making our stay enjoyable. August 15, 2013
Rated 1.0 out of 5.0 by Smallest Room Wanting to change an reservation, talking with the staff on the phone told that if I changed the reservation I would be charge and then told that he did not care if I was a platinum member and that means nothing one plug in for electronics behind the bed no chair for desk as there was no room to sit at the desk no vanity in bathroom the most disappointing IHG property I have ever stayed at with the rudest gentleman representing the property August 14, 2013
Rated 5.0 out of 5.0 by Great for simple business stays This is a great hotel for a business stay. If you are coming in and out of town for a short business stay, this hotel is great value and a very helpful staff. August 13, 2013
Rated 4.0 out of 5.0 by Extremely Small room The bed was comfortable, the Staff was very helpful but the room was the smallest I have encountered out of all of the Holiday Inn Express's I have stayed at and I have been around. August 12, 2013
Rated 1.0 out of 5.0 by Room 208-BAD The staff is wonderful and location are excellent. Room 208 is near the exercise room. When anyone goes to exercise, it's unbearable because the TV, treadmill, etc. can be heard easily and all are LOUD. Also, the view outside the window is of the roof of the lobby. The room is also so tiny that it's hard to move around. The breakfast is okay but if you are on a diet, they only offer mainly starches for breakfast. I've stayed here many times and knew what to expect, but I have never been on the second floor. I think I will explore other options in the future. August 12, 2013
Rated 4.0 out of 5.0 by Great serrvice Our visit entailed great customer service from the front desk staff! From the moment we arrived, they were very PROFESSIONAL and accommodating (as we arrived early). They were also helpful with traveling/tourist questions. They always spoke upon departure and entry into the hotel. That type of service makes me want to consider returning to the hotel despite the small guestrooms. Breakfast was good, also. The staff was friendly and kept the dining area very clean and stocked during breakfast time. Wonderful experience. August 11, 2013
Rated 5.0 out of 5.0 by Location, Location, Location! If you are looking for an affordable downtown Chicago hotel, this is the place for you. The rooms are tiny but adequate. The staff we encountered was friendly and helpful even recommended a fabulous pizza place within walking distance of the hotel. August 9, 2013
Rated 5.0 out of 5.0 by Vacation Wonderful property in a great location. Room was on the small side which is understandable. Look forward to my next trip! August 8, 2013
Rated 5.0 out of 5.0 by EXCELLENT STAFF ALTHOUGH THE ROOM WAS A LITTLE SMALL, IT WAS CLEAN AND COMFORTABLE. THE LOCATION WAS GREAT AND THE STAFF AND CUSTOMER SERVICE WERE EXCELLENT! WOULD DEFINITELY RECOMMEND THIS ESTABLISHMENT AND WOULD STAY THERE AGAIN IN THE FUTURE. August 8, 2013
Rated 5.0 out of 5.0 by Great location & wonderful staff Recent stay was just great; excellent location; breakfast pretty good, just a bit crowded; bed comfortable, room a bit small but cozy. August 5, 2013
Rated 5.0 out of 5.0 by In the Heart of the City We were in town for a family summer vacation. The property was conveniently located close to major landmarks and wide variety of restaurants. The staff was extremely helpful with directions, tours and suggestions on how to travel and where to visit. The breakfast was a bonus and had plenty of options. Being an older building the room was a little on the small side but overall our stay was extremely pleasant and a great value. August 5, 2013
Rated 5.0 out of 5.0 by AWESOME Staff and hotel! My family and I experienced Holiday inn XPress-Cass Hotel last week and hated to leave! The staff was incredible and greeted us with smiling faces each time they saw us. On our first night there, we were on the way out for some sightseeing, and right as we stepped off the elevator, a member of the staff immediately asked us (with a huge smile on his face of course!) where we needed directions to/where we needed to go, what we had in mind for dinner so that he could recommend nearby restaurants, etc., etc. The breakfast was WONDERFUL and totally exceeded our expectations. My 5 yr old daughter is a little picky with food so we brought her own special breakfast down, and one of the staff members (Margarita) graciously took my daughter's meal back to the kitchen to warm it up in the mircrowave. :) We felt so at home here and will definitely choose Hotel Cass during our next stay in Chicago! We can't wait! August 5, 2013
Rated 5.0 out of 5.0 by over all Very comfortable, a little small and a little overpriced. August 5, 2013
Rated 5.0 out of 5.0 by great breakfast comfy beds First time staying at this hotel. Good location. Friendly service. Great free breakfast with plenty to choose from; hot or cold. Average price for hotels in that area. Will definately stay here again. August 4, 2013
Rated 4.0 out of 5.0 by No Cinnamon Buns!! The hotel is well located and easy walking distance to most attractions. Parking is just around the corner and an easy walk. Rooms are small by Holiday Inn Express standards and they are not as well equipped, no fridge or microwave. One bedside table and only enough to walk around the bed, queen size. Breakfast okay but NO cinnamon buns!!! Most disappointing. Reception offered to get them at check-out, so there must have been a slip up in the kitchen. Still no cinnamon buns, the main reason for using HIE August 4, 2013
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