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Rated 4.1 out of 5 by 573 reviewers.
Rated 4.0 out of 5.0 by very good Very good place to be. Well located. Real downtown. Very busy, but that is OK for Chcago. Comfortable room. Good breakfast. Cosy restaurant. Very attentive and helpfull staff at the check-in and the doormen. Stayed 2 nights and enjoyed it. October 8, 2013
Rated 4.0 out of 5.0 by great location great location for magnificent mile, comfortable hotel, but not the friendliest of staff October 8, 2013
Rated 4.0 out of 5.0 by Best Location Hotel location is stellar. Slept well, no noise issues. Room was very small, but modern and clean. Building is old, so the elevators are few and slow. Workout room is not good. Staff is great. It's so nice to have breakfast included. It does shut down promptly at the posted time. My daughter and I had an excellent experience. October 7, 2013
Rated 5.0 out of 5.0 by Value at great Location I would expect a hotel at this location to charge more or, at this price, be inadequate in regards to room size, staff service, etc but this is not the case here. Very good value and nice rooms, would stay again. October 4, 2013
Rated 5.0 out of 5.0 by Desk service and bellmen excellent...Helpful. Good location and comfortable. Liked the fact we could open window! October 4, 2013
Rated 5.0 out of 5.0 by Great location Comfortable bed, liked accessibility to Michigan Ave , plus walking distance to many attractions. Would like to have a small frig. All in, good experience October 3, 2013
Rated 5.0 out of 5.0 by Great Location This is the old Cass Hotel which was getting a little run down and seedy. Holiday Inn has redecorated and the result is inviting. Room was small (2 double beds) but livable. Staff was very friendly and greeted us each time we returned to the hotel. You can't beat the price and location for Chicago. Only 2 short blocks from Michigan Ave. and the Magnificent Mile! Good breakfasts with lots of selections. Stayed here 4 nights and will definitely return. October 3, 2013
Rated 5.0 out of 5.0 by My favorite place to stay in Chicago This is the most quaint and cozy hotel. I love staying here and have on a number of occaisions. The rooms are cute and modern. The rooms remind me of dorm rooms, but if you don't need square footage it is the best place to stay for the price. It is withn walking distance of Michigan Ave and great resturants and fun. The breakfast is great and the staff are warm and friendly. October 1, 2013
Rated 4.0 out of 5.0 by great service Although the hotel room was very small it was clean, modern, and comfortable. There was a free breakfast every morning that was good. The best part of our stay was the friendly and helpful staff. they go out of their way to make you feel at home and help you with making arrangements for visits to local attractions. The locations is perfect because it is in walking distance to many of those attractions. September 30, 2013
Rated 5.0 out of 5.0 by Had a really nice trip... We stayed at the Holiday Inn Express - Magnificent Mile for 3 nights. Overall, our stay was excellent. Just a few of things we kept saying over and over again was: - the location is perfect!! - nice and close to all the "things to do" in Chicago - the staff were very friendly and helpful - continental breakfast was very good - lots of choices - the rooms: - are a little small, but they have made great use of the space there is - clean and modern - bed was very comfortable We really didn't have any "cons", but I want to give an honest review, so I should just include a couple very minor things: - I wish there a few more "healthy" options at the breakfast - maybe more of a variety of yogurt - the kind offered was very high in fructose corn syrup - but again, there were lots of other great choices (ie. eggs, sausage, pancakes, etc.) - the air conditioning in the room was a little loud when it came on during the night Again, overall we had a great stay at this hotel. We will definitely stay there again when we go back to Chicago. September 30, 2013
Rated 5.0 out of 5.0 by Great Location, Friendly Staff While the rooms are very small, we found that it accommodated our needs very well. The location was perfect. Walking distance to the subway, Hop On/Hop Off, and lots of great restaurants (Hugo's Frog Bar, Centro, Portillo's, Harry Carey's). Princess greeted us with a smile, and called our room after we were settled to confirm that everything was okay. We had one request, and it was immediately handled. While housekeepers seldom get mentioned, we feel that Bianca deserves special recognition. She did an excellent job of refreshing and refurbishing our room. We believe one of the primary reasons the front desk staff and concierge are so friendly and helpful is due to Jackie's leadership role in daily operations. We will definitely stay at this Holiday Inn Express when we return to Chicago. September 28, 2013
Rated 4.0 out of 5.0 by Cass Holiday Inn Rooms were very small, but up to date. The location was pretty good as well. September 27, 2013
Rated 2.0 out of 5.0 by Room size and attitude My company recently held a convention in Chicao and some of us where put up at this property. Location seemed great as it was close to restaurants and other activity in "downtown' area. I was quite disappointed in the size of the room as there was little or no space to do anything but sleep. As a business traveler I expected to be able to have space to do some work after a day on convention floor. I had an outside room and it was very noisey. My last night there my sleep was interupted by rowdy and drunk people outside my room. When I called down to complain, the desk clerk said that when they sent someone up there was no noise so therefore she could not make an adjustment to my room charge. She also stated that they were guest too, and sometimes people get drunk, loud and swear. She really did not seem too concerned that as what I called a good guest was unable to sleep due to the guest making noise. NEVER AGAIN September 26, 2013
Rated 2.0 out of 5.0 by Great Service However... I like the Holiday Inn Express brand primarily for consistency. Although the staff was wonderful, the property was a huge disappointment. Our room was tiny, with barely enough space to move around. There was no counter space in the bathroom and only one side table for the bed (not on my side). I won't recommend the hotel to friends because I think you can find a better property for much less (and I have in the past through travel websites). September 25, 2013
Rated 5.0 out of 5.0 by Great Service, nice room This is a very clean hotel located in a prime location for shopping, nightlife, etc.... The best part about this hotel other than location is the wonderful customer service. The front desk personnel are so very friendly, the valet crew is top notch, and the cleaning staff is spot on. I you can afford downtown Chicago prices, this place is a must. September 25, 2013
Rated 5.0 out of 5.0 by Excellent, clean, reasonable price, and good location Holiday Inns (Part of the Intercontinental Group) are always clean and good value. This one is in a terrific location and very reasonably priced, except that the price varies dramatically with conventions being in town. If they would simply keep the price constant (it's not like the rooms suddenly changed) this would be a fabulous bargain in Chicago. Even at the high prices during conventions, though, its reasonable, clean, pleasant, and very well run. September 23, 2013
Rated 4.0 out of 5.0 by Customer service is excellent. We came here for my boyfriends birthday. The location is excellent and walking distance to many attractions. The room is small, however, we were only in there to sleep. Overall, great experience. My boyfriend stated "best birthday he has ever had"! September 21, 2013
Rated 4.0 out of 5.0 by Very comfortable - small yet initimate feel I stayed at the Holiday Inn Express Mag Mile for a 3-day weekend. The hotel is very clean and very comfortable. The staff is excellent! They are so friendly - not a grumpy one in sight. This really makes a difference. Hello, good morning/afternoon, how are you, a smile...simple things that make a difference. The size of the hotel is a bonus for me. I tend to like the boutique style. I find the larger the hotel the longer the wait is for elevator, service etc... The smaller size gives more of a relaxed environment. I also like the smaller rooms, so the room size was perfect for me. But I travel to Europe a lot so very similar to Euro standard size rooms. The location is also really hard to beat. A really great product!!! September 21, 2013
Rated 5.0 out of 5.0 by Room met our expectations. Nice room. Nice location. Good price. Great staff. September 16, 2013
Rated 5.0 out of 5.0 by Friendly Staff! Everyone is really friendly. The rooms were somewhat small but comfortable. The hotel is located is a great area. Convenient to shopping and eating establishments. We would and probably will stay here again! September 10, 2013
Rated 5.0 out of 5.0 by Best Cheap Option near Michigan Ave I stayed at this location for 1 night and had a great experience. The room was a tiny bit cramped but I found everything else to be exceptional. The staff was attentive and pleasant. 2 water bottles as a welcome gift was very nice. The Linens were comfortable and the room and bathroom were very clean and updated. I would consider this to be the best budget hotel option near Michigan ave. Shortly after I stayed at the Holiday Inn near the Merchandise Mart and I preferred the Holiday Inn Express. September 9, 2013
Rated 5.0 out of 5.0 by Smiling, helpful Staff Happened on this Hotel by accident and will now stay here every time we are in Chicago. Within walking distance of great restaurants, things to do, the Pier and the Staff's recommendations were superb! September 9, 2013
Rated 5.0 out of 5.0 by Great Place The hotel is great, is on a great area, everything was within minutes from there, the staff is awesome, 100% sure i'm staying there on my next trip to Chicago September 8, 2013
Rated 4.0 out of 5.0 by Just right Got a last minute deal and arrived late evening. Room was small, but comfortable, adequate and in a perfect downtown location. Breakfast was outstanding. The entire hotel is clean and inviting. Valet parking is convenient and price-appropriate with in/out privileges. Staff is knowledgeable and friendly. Definitely recommend this hotel. September 6, 2013
Rated 2.0 out of 5.0 by Match box room The rooms were extremely small. I have never stayed at a hotel so small. The parking was also too expensive. Nicer hotels in the same area parking rates are cheaper. September 5, 2013
Rated 5.0 out of 5.0 by Great hotel and location! We loved the super clean rooms, free hot breakfast with many choices, friendly staff, and free water/coffee in the lobby. The location made it an easy walk to Mag Mile/John Hancock Building, Navy Pier, Riverfront/Watertaxi stop. September 5, 2013
Rated 4.0 out of 5.0 by Very kind staff, nice hotel, great country I am french and it s the first time I visit the Us Chicago is a marvelous city and the american people are so kind So on, the staff was so fantastic with my family Too much sugar at breakfast :-) I found many good restaurants with tasty food During each night, there were so nany noises in this enormous city without end (I live in a little village in France)... What a difference ! Go to Chicago and stay at this hotel You will love it ... And the US too Next year, I'll go to Texas.... I promise Philippe September 5, 2013
Rated 4.0 out of 5.0 by Comfortable, convenient, and accommodating ! We found our room to be very clean and comfortable. The hotel is conveniently located to major shops and attractions. The staff was courteous, knowledgeable, and extremely helpful when we needed anything from directions to dinner recommendations. Would stay here again! September 4, 2013
Rated 5.0 out of 5.0 by What a Staff What an amazing staff, the bellmen/valets were amazing, We were taking our child to college and had so much stuff they helped us pack and repack the car, never complained, helped us with so much stuff to the room. Laughted with us, not at us. Enjoyed their company. Front desk people knew everything about Chicago and helped with plans, directions, suggestions etc. Rooms were small, but felt like we were in a boutique hotel and enjoyed the experience of staying in a historic building with all the Holiday Inn Express amentities we have come to expect. Great location! September 4, 2013
Rated 1.0 out of 5.0 by inconvenient the stairs are inconvenient to strollers and wheelchairs September 4, 2013
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