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Rated 4.1 out of 5 by 439 reviewers.
Rated 2.0 out of 5.0 by Good location but very small rooms. Booked six queen bed rooms at this hotel. Rooms were very small and all were queen exept mine which had 2 single beds. Apparently being a priority club platinum member does'nt mean much here. January 28, 2013
Rated 3.0 out of 5.0 by Right price, tiny room Rooms are very small as well as the bathroom. There was approx. 1 1/2 feet between the edge of the desk and the bed...making it near impossible to work there without being "squeezed in". The condition of the room is also deplorable: soiled cushion for the couch, patched up ceiling and walls, carpet needs to be replaced, and TV was about 18 inches. However, the price is inclusive of a breakfast - so you may want to consider the trade-off if you are looking for a value-priced room downtown. January 24, 2013
Rated 3.0 out of 5.0 by Guy of valet is ignorant the guy of valet is horrible and ignorant, he treats us badly and wants to force us to put in valet. he speaks so arrogant and threatening January 23, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Friendly staff, clean and comfortable European style rooms and great location January 18, 2013
Rated 1.0 out of 5.0 by What an awful customer Service they have!! the Late night staff is so rude. I arrived the 12th of january at 5 pm checking-in and at the check-in the gentleman that was on duty was really nice and helpful since i just came back from a deployment. I requested if i could get a late check-out next day at 2 or 3 pm and he said YES NO PROBLEM AT ALL. I went on with my day and went around downtown with my girlfriend to clubs and venues downtown and we came back at 3 am really exhausted when i received a call from downstairs service. Her name was KEISHA or Something like that. She was extremely RUDE on the phone telling me at 4 am!!! that i can't get late check-out that i have to leave at 12pm. WHAT KIND OF PERSON CALLS A CUSTOMER AT 4AM!!! LETTING THEM KNOW THEY CANT GET NO LATE CHECK-OUT AND NOT WAIT TILL 10 AM OR SO!!! That really upset me and i went downstairs to talk to her when she was yelling at me and my girlfriend even making my girlfriend cry. What kind of person does that!!She needs to get fired for such a bad behavior!! NOT ACCEPTABLE at all!!! January 17, 2013
Rated 5.0 out of 5.0 by First time to Chicago I was terrified coming from a rural area hours away from any large city going to Chicago the first time ever and taking my 11yr old. The staff were great. They knew directions to every place I asked about. I felt safe walking the area from Hotel to the American girl doll store even after dark around 9pm and walking to the Grant Park area for a segway tour then walking back to the hotel which was about 15 blocks,each way, didn't feel like a long walk and was okay walking back after dark around 6pm. Then headed out to eat a couple blocks away later in the evening. Trader joes across the street. McDonald's three blocks west. Plenty of places for food and coffee all over the magnificent mile area. Rooms are small compared to hotels off an expressway exit ramp but were clean and comfortable. Although there is a self parking on the same block as the hotel for five dollars less per day than the valet parking but valet will get your car anytime with fifteen minutes notice. There is even a nice alcove near the hotel to smoke cigarettes with an ashtray. Used valet parking for the first time ever and I was well taken care of, didn't feel looked down on by valet's like I expected for not knowing how to use the service. Small fitness center but does the job. Joined priority club for room price with valet. Had corner room with two double beds 14th floor. Was quiet at night but sirens and city noises will wake a late sleeper in the morning. I will definitely be going back to this hotel if I go to the city again! January 17, 2013
Rated 4.0 out of 5.0 by Good for business travel use The rooms are pretty compact, but functional. Good bed. Pretty fast Wifi. The staff was amazing - all of them. I couldn't get over that. Really punching above their weight. The price was great - I honestly thought it was a mistake when I booked. A Trader Joes is across the street if you need to pick up something. January 16, 2013
Rated 4.0 out of 5.0 by Location! Location! Location! This hotel is located in a perfect spot to do anything in downtown Chicago, whether it's shopping on the Mag Mile or State St. or dining and going to the theater. It is such a good value for the $. The rooms are tiny but very adequate. The staff went out of their way to make our stay enjoyable. I would definitely stay here again. January 13, 2013
Rated 5.0 out of 5.0 by Little Gem I adore this property for the location and will return because of the professional staff! January 10, 2013
Rated 1.0 out of 5.0 by Shabby, dated and dirty I was surprised by how worn-out, shabby and dated this property is. Room and floors were not even clean. Not up to HI Express standards. Staff was very friendly though. January 9, 2013
Rated 3.0 out of 5.0 by Great Location Small room but to be expected in a 100 year old boutique hotel. Location to Michigan Ave shopping and the Chinese Consulate is outstanding. The bed was way too soft for my liking January 8, 2013
Rated 5.0 out of 5.0 by excellent location great service Close to all downtown restaurants and shopping .All within walking distance.Leave the car and have fun. Hotel is clean well kept and a bargain. The breakfast had something for everyone. Everyone in the hotel was helpful at all times. Second time visiting this hotel great boutiqye hotel. January 6, 2013
Rated 5.0 out of 5.0 by comfortable bed greatservice We couldn't have been happier with the Holiday Inn Express on Wabash Ave. From the moment I made the reservation and any time we were in any part of the Hotel staff was very friendly and willing to help. The bed were extemely comfortable and room was very clean. Front desk staff helpful in assisting with directions and the breakfast staff was very accomadating . The location is also great in getting to Magnificent Mile and other locations. I defentitly would stay there again. January 6, 2013
Rated 3.0 out of 5.0 by small room The location of this hotel was great!!! The room was extremely small though for the price. Bed was comfortable, but is all that could really fit in this room. It was a good thing we were out and about at lot and did not spend much time in the room. January 6, 2013
Rated 3.0 out of 5.0 by Internet Conneccetion Fail Overall my stay here was good, and the location was great, but the Internet connectivity was terrible. That alone would make me reconsider a return stay. January 6, 2013
Rated 5.0 out of 5.0 by Great location and hotel The staff were very efficient and welcoming. We checked in under 3 min. and we up to our room. Rooms were clean and comfy. The location of the hotel is perfect for all the plans we had for the weekend. January 6, 2013
Rated 4.0 out of 5.0 by Small yet comfortable rooms and service The room I stayed in was somewhat small but what can you expect from a highrise in the middle of downtown Chicago? The bed was comfortable, the room/bathroom was nice and clean, the breakfast was good (try the cinnamon rolls!), it was within walking distance of great food (Pizzaria Due), the staff was efficient and friendly and answered all my questions and got my cab for me, the valet parking was really handy (however cost about $40). Also, I stayed during the holiday season so the view from my room was great, with the Christmas lights next door. I highly recommend this hotel. December 27, 2012
Rated 4.0 out of 5.0 by Great location and very comfortable!!!!!!! I loved the location form the price, the room was small, but extremely comfortable. It served its purpose for a night out in the city. I would definitely stay here again. The breakfast was good too, I didn't expect so many options. December 17, 2012
Rated 3.0 out of 5.0 by Great room and location, but subpar service Great valet service, room was clean, comfortable bed. Smaller room than usual holiday inn express rooms but still very comfortable. Staff at front desk not friendly, not very helpful, hung up on me on an occasion when I asked about my car that was with valet. Was very surprised with their rudeness overall. December 16, 2012
Rated 4.0 out of 5.0 by Courteous Staff/Small Room Overall very good. The room was much smaller than I expected. Chair could have been better. Staff very good - all of them December 16, 2012
Rated 5.0 out of 5.0 by Excellent experience! I went with my parents and we had an awesome time in Chicago. I was so impress in how a small hotel could be that good on service. The people, the breakfast, everything was just fantastic!. Besides the excellent service, it is located in the center of downtown Chicago... what else can you ask for! . Definitely, we will come back. December 14, 2012
Rated 3.0 out of 5.0 by DISSAPPOINTED Room was nothing like website picture. No desk, no chair, about 12 inches between bed and corner of the heater to get to bathroom. Not at all what we were expecting. We stay at Holiday Inn Expresses whenever we travel because we know what to expect and enjoy the facilities. This was not at all pleasant. December 14, 2012
Rated 4.0 out of 5.0 by Great location and good value This is a small boutique type hotel. The rooms are very small, but very clean. THe staff was very kind and courteous. It was definitely a good value. December 13, 2012
Rated 4.0 out of 5.0 by Awesome Location We picked this location because it was right in the middle of the magnificent mile and just a few blocks away. For the price and location it was perfect. It also had a parking garage just down the road which was great too. December 13, 2012
Rated 4.0 out of 5.0 by great value THIS HOTEL IS A GREAT LOCATION AND AN EXCELLENT VALUE FOR CHICAGO. THE BREAKFAST IS SUPER. THE ROOM WAS VERY SMALL, BUT VERY NICE LOOKING AND THE BED WAS GREAT. THERE ARE ABOUT 8 STEPS UP TO THE LOBBY, SO MAY BE DIFFICULT FOR MOBILITY IMPAIRED. PREPARE TO PAY AT LEAST $40.00 TO PARK AS THIS IS NORMAL FOR CHICAGO. December 12, 2012
Rated 5.0 out of 5.0 by Strongly recommend This is a clean, quiet and convenient hotel to stay near the airport. I strongly recommend the hotel. December 10, 2012
Rated 1.0 out of 5.0 by Pathetic Internet speed Small room is understandable as it is in downtown. But a pathetic Internet speed of 2 Kbps is inexcusable. Lowest i have ever seen in any hotel. December 9, 2012
Rated 5.0 out of 5.0 by Met Our Needs and Very Clean Room was on the small side, which many in this price range and location are, but big enough for us since we weren't in the room except at night. Great location! A couple blocks from Magnificent Mile and pretty much in the center so you could head either way to explore. Subway is close. Front desk was very helpful in answering our numerous. As good as a concierge would be. We would definitely recommend this hotel and we would definitely stay here again! December 7, 2012
Rated 5.0 out of 5.0 by Room small butt Clean and wonderful The staff kept this hotel VERY CLEAN!!!!! A wonderful stay, I talk to a lot of people when I travel and everyone said the same thing. My hat is off to the manager and his staff. December 5, 2012
Rated 4.0 out of 5.0 by Not a bad find. This place used to be a dump. Now HolidayInn bought it and its quite a wonderful turnaround for this iconic old hotel. All the staff were wonderful and it was a great experience. My only negatives were the lack of closet space (the closet had the drawers installed, so there was no room to hang my suit pants as I would have liked) and the slower than average WiFi service. December 4, 2012
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