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Rated 4.1 out of 5 by 575 reviewers.
Rated 4.0 out of 5.0 by Small but in the city The room was tiny!...but great rate and in the city next to everything. If you're by yourself, great....can't see how 2 people could make it in this room. Service/People were the BEST! ...made up for the room. December 16, 2014
Rated 5.0 out of 5.0 by wonderful stay We choose this place for the price but would return because of the quality and the exceptional staff. I wanted a historic building and the ambiance that goes with history. Our room was quaint, tastefully decorated and noise suppressed. My only suggestions would be to tell you that the tissues are in the sink cabinet and drinking cups. The staff was very friendly, helpful with suggestions and directions and respectful even when besieged by an unhappy customer (parking situation) .breakfast was good and diverse. No doubt, a return visit when I am back downtown in the windy city. December 16, 2014
Rated 2.0 out of 5.0 by During RSNA Show Rooms are very small. Reception desk personal is very friendly and helpful. Cleaning service could be more friendly. In my experience breakfast is terrible, me and four of my colleagues, in different days found spoiled milk. Location is good, and in general the hotel was clean. December 15, 2014
Rated 5.0 out of 5.0 by Christmas getaway perfect location for a quick trip to Chicago; able to walk to the Christmas market & Macy's narrow hallways and small room but expected at a classic city hotel December 11, 2014
Rated 5.0 out of 5.0 by Great customer service Recent one night stay for daughter's graduate school interview. Front desk and valet parking staff helpful and accommodating. Felt staff went above and beyond to make sure all needs were met. Very impressed with the level of customer service. Rooms are well designed, especially bedside lamps, but are on small side. Perfectly fine for 2 people. Touch screen "things to do, where to eat" by elevators another nice touch. Great location, great staff, great price. Highly recommend. December 11, 2014
Rated 5.0 out of 5.0 by Courteous and Convenient We were able to easily walk from the CTA Red Line station to the hotel. Subsequently, we were able to walk throughout downtown for dinner and after dinner libations. The hotel staff were courteous and caring. The old-style hotel was comfortable, particularly for a couple on a business trip which did not require extensive work in the room. Sleeping was excellent. Sound was muffled. The room was sufficiently dark. Breakfast was typical Holiday Inn Express. I couldn't have asked for more when most of our time was out on the town for the evening. We highly recommend this location when looking for a courteous staff and a convenient location. The rooms are Euro-small, however. December 10, 2014
Rated 5.0 out of 5.0 by My trip to Chicago for fun The room was pricy but I didn't have any other issues. Very friendly staff. The doorman was friendly and helpful. December 10, 2014
Rated 5.0 out of 5.0 by Great Hotel and staff Excellent pleasant stay, clean and comfortable room, great breakfast. December 8, 2014
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