Rated 4.1 out of 5 by 492
Rated 1.0 out of 5.0 by nonamesuitsme Hotel Disaster!
The hotel front staff - those working behind the desk, were undoubtedly the worst I have ever dealt with. Even when I called IHG Customer Service to try and rectify my issue, the customer service representative, after putting me on hold to speak directly with the hotel, came back on line and expressed her disbelief at their rudeness, and inflexibility.
The rooms are TINY, If you are traveling alone, the room could be adequate, providing you don't have much luggage. In the first room they ave me, the room was so small that I had to keep my suitcase in the bed with me so that I could walk around the bed. When I was moved to a second room - because the shower in the first room had 'no' water running from the faucet, the room was slightly larger - but not by much.
I was there on business, and needed to stay connected via the internet. The internet worked, however it was so unsecure that my company's server denied it access. I inquired with the hotel's IT guy, but there was nothing to be done. As a result, I was forced to spend much of my time in the Starbucks across the street, using their wi-fi.
Also, even though I requested a non-smoking room - which mine was adapted to, the entire floor was smoking - and was permeated with smoke, which - due to the hotel ventilation system, was circulated throughout my room - making its way in under the large gap under the door.
The desk chair was broken, and leaned severely to the side, making it quite uncomfortable to sit on. And since I couldn't use the internet either, I was able to convert the tiny desk to a stand that I could put my suitcase on - thereby enabling me to walk around the bed.
The closet was barely wide enough for my five shirts, and two sport jackets. However, there was, what appeared to me a file-cabinet-sized thing built into the closet, which caused my hanging shirts, and jackets, to fold up at the bottom.
The pillows were well-worn, and had no pillow cases - until the last night of my four-night stay, when they were replaced by new pillows, with pillow cases.
The bright side of my stay was the housekeeping staff, and bell hop staff. They were outgoing, pleasant, genuinely polite and helpful!
April 23, 2014
Rated 4.0 out of 5.0 by storset Great location
Value for money in a very central location of Chicago
April 22, 2014
Rated 3.0 out of 5.0 by SPSHL D Great location ! however ...
Being just steps from the Mile and within walking distance to good food and shopping was a plus, however, I'm not a big fan of retrofitting old buildings and this building is why. The refrigerator cabinet, writing desk and HVAC unit were shoehorned in. Add a king sized bed and the room was cramped. There was very little space for clothing storage (the three drawer file cabinet in the closet just didn't work for the two of us) and there was only enough room for ONE bedside nightstand! The seating was a joke, one office chair and two cushions on a box next to the wall.
The staff was courteous, professional and very helpful and the complimentary breakfast and FREE wifi were plusses.
Great place to sleep but you have to go out to relax.
April 22, 2014
Rated 3.0 out of 5.0 by Ellasgrandma Rude and unaccommodating Front Desk Manager
I was disappointed to find out the the rooms that I requested and confirmed prior to arrival were not available at check-in. The desk clerk was extremely rude and not only did she not apologize, she also downplayed the importance of my request and stated that "this is Chicago" so basically don't expect your needs to be met. I was extremely disappointed. If I ever go back to Chicago, I will not go to this hotel. Very disappointed in hotel.
April 16, 2014
Rated 5.0 out of 5.0 by wendy40 Location
Great location and decent price for chicago. Close to everything needed. Awesome stagff
April 14, 2014
Rated 4.0 out of 5.0 by KVZ's Chicago 3 night stay (City Pass)
very friendly staff
breakfast was very normal for a Holiday Inn Express
very average hotel amenities
location is excellent for north of the Chicago River area
nice flat screen TV in room w/several options for the TV
wireless internet is very slow/didn't work sometimes in the room
room didn't fit 2 adults and 3 young children very well (small old style room)
I would stay in this hotel again.
April 8, 2014
Rated 5.0 out of 5.0 by noonjava A lttle slice of heaven
I have been staying at the Hotel Cass on Wabash for a number of years... It is a little slice of heaven in the hustle and bustle of Chicago. The front desk staff is by far the most superb I have experienced anywhere. Being greeted by their smiling faces as I move toward the front desk is like coming home.
The rooms are clean, bright, intimate yet spacious. The value is the best in Chicago as far as I am concerned. Given the piece of mind knowing the staff is caring and watchful, the quality of the wonderful breakfast, and the ease and locale of the property.
Thanks again to staff of the Hotel Cass for always making me feel like I am home.
April 7, 2014
Rated 5.0 out of 5.0 by Tj Cruiser Great location and staff
We only go to Chicago about twice a year. We have always stayed in a hotel near the medical center since that is the primary area we visit. This hotel ,even though it required a taxi to get to Rush, was much better than the five star hotels we generally stay in.
The staff was awesome. We will return to this hotel for our next visit.
The rooms were a bit smaller than some other hotels but they are very nice.
April 6, 2014
Rated 1.0 out of 5.0 by KitKatD Rooms Tiny - New York style
I never would have expected a hotel in Chicago to have such small rooms. The bed and the bathroom was basically in the same room. The parking was a joke. One day I left my car in front with the flashers on and went to have dinner. I returned to find my car in the same spot with the flashers still going. I was gone for over an hour. I was afraid the battery would be drained and the car would not start . Sorry never again. And yes this hotel is loud. I use IHG hotels all the time....this was the worst.
April 4, 2014
Rated 3.0 out of 5.0 by Fitnessfan Room was a closet
I have stayed in rooms in Chicago before, but this is the smallest. There was a bed you could barely walk around. A bathroom that barely fit 2 people. The shower did not drain, so you showered in ankle deep water. The fitness center had one bike, one elliptical and one treadmill. The treadmill was broke. There was no hot water at the breakfast. We stayed one night and will never book at this property again!
April 2, 2014
Rated 5.0 out of 5.0 great location within walking distance of many attractions
Wonderfully restored hotel near Howl at the Moon, restaurants and shopping. Great staff and decent breakfast - loved the pancake maker! Tiny room & bathroom but clean and does the job - if you don't plan on hanging out in your room, this is a perfect launching pad & place to rest your head while in Chicago.
March 28, 2014
Rated 4.0 out of 5.0 by PrincessAnn All the pros make up for a tiny guest room
Once you get past the small size of the guest room everthing else about your stay will be wonderful. My room was clean, quiet, very very comfortable bed (that's priority for me), the staff were all very friendly....I even missed breakfast by 1/2 hour one day and I was asked by the staff if he could make an omelette for me.
Now, as far as location. LOVED IT!! Your located right in the heart of downtown. Walking distance to everything. I've stayed in many areas of Chicago when I visit but this visit by far will now be my favorite.
March 27, 2014
Rated 5.0 out of 5.0 by JLG88 Good value and location
My colleagues have stayed here and I decided to try it - it was close to my business appointments and the hotel was very clean and pleasant. Staff were wonderful. Will definitely return!
March 18, 2014
Rated 5.0 out of 5.0 by lindagail0613 Excellent Service
We were sent to the wrong Holiday Inn initially upon arriving in Chicago. When I made the reservations I specifically asked if this was the hotel just off the magnificient mile and was told yes so I made the reservations. We found out upon arrival it wasn't and the manager on duty was quite rude to us about it. She did tell us if we wanted to call the other Holiday Inn we could and she would let us out of our reservation. As I said, she was quite rude about it. I called the Cass House Holiday Inn and they were so polite and helped us get a reservation and welcomed us to come over. We got our cab and went to the Cass House and it was as different as night and day. Corey was wonderful. He made sure all our needs were taken care off, welcomed us, helped us with travel plans to our concert and did it all while making us feel special. He consistently used our name even when we were walking up to the desk, he knew who we were. This is a perfect example of wonderful service, the kind you always hope for. When we come back to Chicago for our annual ladies weekend retreat I will be strongly recommending your hotel to the ladies in the group from our church. Thank you again for the staff you have at the Cass House, Holiday Inn Express.
March 12, 2014
Rated 3.0 out of 5.0 by matttb Loud Loud Loud
Partially inevitable when staying in the city, but the loud buzzing alarm from the building's parking garage went off EVERY single time a car left the ramp - throughout the night. EXTREMELY loud. Not to mention loud guests in the hotel yelling at all hours of the night.
March 11, 2014
Rated 3.0 out of 5.0 great location but not comfortable bed
The location of the hotel is great!. The bed is soft and squeaking and the heater is noisy.
February 26, 2014
Rated 4.0 out of 5.0 by RVHR Small Room in a great location at a good price point
Small, repeat small room in a great downtown location with a reasonably good breakfast, well-priced with a parking garage round the corner and a Trader Joe's and Starbucks steps from the hotel.
Only major downside is the room is so small there is no work desk, business travelers please note ! However it is well-priced relative to market so is a trade-off worth making.
February 25, 2014
Rated 5.0 out of 5.0 by Wouldbookagain Great location and value
Had a 1 day stay and was well pleased. Staff were attentive and welcoming. Double room was just right for me and my son. Breakfast had variety. I would stay at this hotel again.
February 25, 2014
Rated 5.0 out of 5.0 by ekim22 Staff
Staff was fantastic to me during my stay. I had a medical issue that messed up my departure, but the staff made me feel like family and showed concern for my well being. They made it easy to depart when the time came. Thank your staff for their compassion for me. I am grateful!
February 23, 2014
Rated 3.0 out of 5.0 by Traveler Vet great front desk service
Very good location, comfortable and safe. Unfortunately, breakfast not so good. No possibility to to warm up some foods (no microwave available)
February 21, 2014
Rated 5.0 out of 5.0 by DNE1980 Excellent Stay!
My sister in law and I visited to attend a concert and shop. I noticed that the hotel had wonderful reviews and was in a great location, so we decided to stay there. I'm so glad we did! The hotel was wonderful, clean and the staff was great. The rooms are small, but we were expecting that and didn't care. We had a street view (Wabash, in between Erie and Ontario), and it was a little noisy with traffic, but that's to be excepted in Chicago. I will be staying there again.
February 20, 2014
Rated 5.0 out of 5.0 by Ann/Will Brilliant stay !
Lovely place in the centre, shops + restaurants around. Very friendly staff, and great bed !!
February 14, 2014
Rated 5.0 out of 5.0 by Det69 Overall, a wonderful experience!
I can't speak highly enough of this hotel. It is in an exceptional location in Chicago, just 2 blocks back from Magnificent Mile and right in the middle of that area so within walking distance of many shops, restaurants and attractions. I felt very safe in the area. As for the hotel itself, my room was spacious and extremely comfortable, as was the bed. The reverse cycle air conditioning in the room was quite loud which may bother some people; however, as I am so sensitive to noise, it was perfect as white noise to block out any street noise that may have been occurring during the night. The staff couldn't have been more accommodating or friendly and I really appreciated their assistance. Overall, I would highly recommend this hotel and thought it was exceptional value.
February 7, 2014
Rated 4.0 out of 5.0 by Mackie53 Location very good
Check in was quick with friendly receptionist Jackie; the room was very small and no space in the bathroom to place toiletries, small closet with a tiny 3 drawer dresser in it which took up took up space for hanging your clothes and placing shoes. Did not like towels hanging directly above open toilet and maid placed dirty Styrofoam cups for use with coffee maker. The breakfast was good with many choices and the location of the hotel was great for walking to the shopping and business areas especially through the heavy snowfall. All in all not a bad experience and good value for the price.
February 5, 2014
Rated 5.0 out of 5.0 by Jkibble21 GREAT HOTEL!!!!!
Every second in my room felt like heaven! So comfortable and intimate.
February 5, 2014
Rated 4.0 out of 5.0 Very Quick Check In.....
The front desk clerk checked us in & we were in our room in no time.....She did it quickly but she was very clear,professional, & concise with the overall process of our check in & stay....I checked in with an major other chain of another hotel. I felt I was treated like just another number of customer...Holiday Inn Express/Magnificent Mile made me feel valued as a customer.
February 2, 2014
Rated 3.0 out of 5.0 by EGPlatinum Shoebox size room and very thin walls. Loud plumming (Toilet)
Extremely small room. Our room actually was not a queen but had a full size Murphy bed concealed as a queen. Toilet flush could wake the dead. Walls were very thin and could hear everything in the hallways. Should have paid the $20 more per night to go to the local Crowne Plaza on Michigan Avenue. Thought Platinum status would have warranted even an small upgrade of the room and not a downgrade from Queen to full.
January 29, 2014
Rated 5.0 out of 5.0 by 3rd sisiter Best staff ever
Day & night the staff were exceptional!
Would have gave a perfect score but the lady breakfast host was having a bad weekend. Someone ... not in my group wanted more peanut butter. She told them she was closing in 5 minutes and could not do it. I found some under the pancake cupboard.... it took two seconds to make a little boy smile. She was not much happier the second day as she didn't like I that use a travel offee mug.
January 23, 2014
Rated 4.0 out of 5.0 by Peripatetic123 Great value
Stayed for a few days in Chicago for work, and this was excellent value in a good location. I can see how the rooms could seem a bit small but that wasn't an issue for me, perhaps because I was given a double for single occupancy. Facilities and room were very good; minor negatives were the noise the air-conditioning/heater made and the time it took to get hot water in the bathroom, but those wouldn't put me off coming back.
The only real criticism would be the breakfast - yes, it's complimentary, but the selection wasn't great, and eating it off of paper plates and bowls with disposable cutlery made it seem really cheap and tacky, completely at odds with everything else about the hotel.
January 16, 2014
Rated 5.0 out of 5.0 by Woody14 Super location and great food and service at breakfast
Spent 4 nights here during the polar vortex! Staff always found us a taxi. Breakfast choice is excellent. Make sure you visit the Driehaus Museum just across from the hotel - a real gem.
January 14, 2014