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Rated 4.1 out of 5 by 639 reviewers.
Rated 5.0 out of 5.0 by Best Value in Chicago Excellent location and value. Close to everything you would want to do in Chicago to make it a memorable stay. Staff anticipate your needs. This was my 86th stay at this hotel. Plan on staying many more. February 27, 2015
Rated 5.0 out of 5.0 by great servicethe stay was very nice and clean my stay was very nice and clean, the staff was frendly and helpful in pointing out places in the area that i could visit February 26, 2015
Rated 5.0 out of 5.0 Chicago Magnificent Mile Hotel is Magnificent I stayed at this location for business and leisure. I booked two rooms. The hotel [in the old Cass Hotel] is beautiful to look at from the outside. I was greeted as an IHG member when I checked in. The hotel was clean, quiet, a great value for the location. This is one of the first times I have nothing but absolute superlatives to say about a property! February 26, 2015
Rated 1.0 out of 5.0 by Room My room was very small and cramped. The smallest room I have ever stayed in. Bath room tiny, no counter space. No amenities such as refrigerator or microwave. 3 hours before required check out, house keeping knocked on my room door and inquired when I was leaving so she could clean the room. Hall ways narrow, elevators extremly slow. Parking was down block and very difficult and inconvienant to get luggage and belongings to hotel room. Entrance had several steep stairs not handicapped friendly. February 26, 2015
Rated 5.0 out of 5.0 by Great Historic little hotel Great Service, fun location! Great value. Rooms are on the small side, but very modern and well done. Really enjoyed our night, wish we could've stayed longer! February 25, 2015
Rated 3.0 out of 5.0 by Bed was extremely comfortable Check in and check out was extremely efficient. Room was tiny. Bathroom was nice. Room was well lit. Valet needs to be reevaluated. February 25, 2015
Rated 2.0 out of 5.0 by When they say tiny room they mean itsy bitsy room This room is no bigger than a cruise ship cabin. The room was clean but beware the bAthroom on Cold mornings. It has a window in the bathroom that is super drafty. The bathroom was freezing the nights I stayed. And storage space (a dresser) was non existent. There a couple of drawers in the micro-closet. That's all. February 23, 2015
Rated 5.0 out of 5.0 by Great little hotel Excellent legacy hotel in downtown Chicago, well located in a safe area. They upgraded the old Cass hotel and it works well! Rooms are small but very comfortable and quiet. Breakfast is the usual HIExpress thing... One small distraction during winter's cold nights is that the room heater has to work a lot to keep the room comfortable...It does the job but is just a tad noisy. So bring earplugs... February 23, 2015
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