Rated 4.1 out of 5 by 427
Rated 3.0 out of 5.0 by kristinicole Would be 4 stars if it weren't next to the hospital...
Great location, other than being right next to the hospital. It is so loud with the ambulances--we were woken up MANY times throughout the night.
April 10, 2014
Rated 4.0 out of 5.0 by Cathy 64 Weekend stay
Great location for Michigan Blvd shopping! Hotel needs some updating but all in all a great value for the cost.
April 7, 2014
Rated 4.0 out of 5.0 by GeoL Devil in the details
First up, I've come to expect when staying at a mid-line hotel like a Holiday Inn or HIE, the sheets are changed occasionally during an extended night stay. However, for upper level brands like Crowne or Intercontinenal I feel the room should be FULLY serviced daily.
Second, I realize HVAC is tough to master but the room literally swung hot and cold. When the heater was on, it sounded like a jet on take off roll. When I adjusted the temperature to avoid the blast furnace , it would get cold enough I'd need to wrap the blanket around me working at the desk. Now, for the latter, granted it was COLD outside and the rooms offer great amount of windows but had the thermostat worked properly, the comfort zone of the room would have been realistic.
Most annoying, and it's petty to some is the hotel stopped doing room service from the on property "Elephant and Castle" restaurant in the lobby. So, I used Grub Hub, a popular delivery service on a few occasions. The hotel would not allow the delivery person to the room, despite having called me from the front desk and verifying that I had indeed ordered food, was waiting for it and my requesting they be sent up. I can understand for security purposes you can't have people wandering halls of the hotel #ironically however, you can simply walk in from the street straight to the elevators, so if the delivery guys hadn't checked in with the desk, they could have simply come up to the room# but here's a clue. If I wanted to get out of my sweats, put on shoes and go down to the lobby, I could have gone OUT to eat. The purpose of ordering food for the room is to avoid going out. Chicago has fabulous places to eat past the front doors of the hotel, so it should be plain that when I've ordered something to be delivered. As I said, petty but annoying enough to me. If the goal is security, send an escort with the guy.
April 6, 2014
Rated 2.0 out of 5.0 by ykshow Guest Room is good, but the calmness is not good.
Reception Staff were very friendly.
Guest Room is good for us. But noise from the outside of the room was experienced. One is from the repair work at the next private space in the late afternoon. Another is from the outside due to the emergency mobiles such as ambulance, police. Sometimes we were stopped sleeping in the late night.
April 6, 2014
Rated 4.0 out of 5.0 by linyreg Excellent location, with spacious rooms and comfortable beds
A very good choice, if you are looking for excellent location and very good value for money. Breakfast better eaten around the corner at Cornery Bakery (did not open in time and service was slow in adjacent hotel pub))
April 5, 2014
Rated 5.0 out of 5.0 by OR nurse Comfortable bed
besides great bed, bathroom and guest room clean and roomy.
Great water pressure in shower and nice towels.
Was on 25th floor, nice view of city
All staff very friendly
April 5, 2014
Rated 3.0 out of 5.0 by Robndee93 Bed was comfortable but the washroom was under construction
We understand that hotels need to be updated, however lets not book a room that is not finished its a very poor reflection on the Crown Plaza.
April 3, 2014
Rated 2.0 out of 5.0 by Kumaree Room & Parking
Our room was very small. We constantly had to move a chair away from the desk in order to get to the other side of the room.
This property charges $60 parking a day (no option for self-park, all valet). We had to wait 40 minutes to get our car from the valet. For the parking fee charged, we expected a much better service.
April 2, 2014
Rated 4.0 out of 5.0 by Mark Sr. The Staff will greatly enhance your stay
Good location, good value, great staff, great on-site pub and within walking distance to everything you would need to do.
The only negative is the $60/day parking, but that's Downtown Chicago for you. On the positive side, you had unlimited in and out priveleges which is a big plus if using this as a central location for visiting!
April 2, 2014
Rated 3.0 out of 5.0 by Skcubrats Elevators are Limited
One of the three elevators down. The two working are very small. Wait time was long.
April 1, 2014
Rated 4.0 out of 5.0 by Jlaj Great location
Very comfy and located in the heart of downtown. Only downside was the elevator situation. We waited 20 minutes just to get to our room on the 28th floor, and were crunched for time because we had show tickets. I'd recommend requesting a room on the 13th and lower because those elevators were much faster. At one point we took the elevator to the 13th floor and stairs the rest of the way because it was so incredibly slow. Otherwise an excellent stay.
March 31, 2014
Rated 4.0 out of 5.0 by Farnorthgirl Great location
Many restaurants and stores within walking distance. Very clean. Traffic and sirens very loud even on the 24th floor.
March 30, 2014
Rated 3.0 out of 5.0 by LeenE Average experience
Room was nice and clean, and beds were comfy. However, the lights in the bathroom flickered on and off and only one outlet in the bathroom worked. Which off a woman trying to style her hair can be a task. Additionally the heat did not work, and at 2am when the room was freezing we had to call down for someone to fix it. The positive was that the maintenance guy was pleasant and even brought up a space heater to warm up the room.
March 29, 2014
Rated 5.0 out of 5.0 by Music kid Great location!
We stayed at this property for 3 nights during a Trade Show at a nearby hotel. The staff is very friendly and the rooms were surprisingly large for an older property. I was worried about being near a hospital, but the room was quiet at night.
Great location! Shopping and attractions are within walking distance as are great restaurants. Parking is pricey, but cheaper parking is only a few blocks away.
March 29, 2014
Rated 3.0 out of 5.0 No heat , no amenities . however , great location and comfy beds
We had no heat until 10 at night when 2 maintenance men had to come in our room and rip apart our heater. This heat issue caused the windows to be completely fogged up which hindered our view for the entire stay. Even after wiping constantly with towels it just would not stay clear. We had to call for coffee cups and then realized there were no bathroom cups either nor any bathroom amenities. The room was clearly not stock properly after previous guest. Parking was disgustingly expensive and only choice was valet which caused a lot of delays while having to wait for our vehicle . The good ; excellent location and our king bed was phenomenal. The view would have been fantastic if we could have seen it through the foggy cold windows.
March 28, 2014
Rated 4.0 out of 5.0 Great room , great location but had issues.
The king room was beautiful and the location was amazing. The bed was comfy and the view Im assuming was spectacular but i couldn't see it due to the the broken heater. our room was freezing like you could see you breath .. the heater was pumping out cold air and this made the windows and the view pointless. Even after wiping with towels it just fogged right back up . after calling to complain it was fixed within minutes but the windows never became clear. also, there were no coffee cups for the coffee maker only lids and when we called for cups they were brought up but the lids did not fit. also there wasn't the normal bathroom cups and amenities like shampoo ECT so I'm thinking that after the last guest stayed there the house keeping dropped the ball and didn't do their job. The parking was way too expensive for one night and didn't like how we had to have valet. We prefer to park and drive our own brand new vehicle. And having to wait 15-20 minutes to go somewhere because you needed to wait for the valet to get your car really held up our plans.
March 27, 2014
Rated 2.0 out of 5.0 by Wilson911911 Not up to the Crown Plaza standard
I was stunned to find that a Crown Plaza near the Mag Mile in Chicago did not offer room service! When I asked why, they told me they had to close the restaurant because they were in the process of re-branding to another hotel chain. That makes sense and explains why the staff was not helpful and the buillding was so run down. Definitely not a "Crown Plaza" experience, but I guess thats why they are bailing out of this property. Avoid until it re-opens under a new name.
March 24, 2014
Rated 5.0 out of 5.0 by Fran175 Exceptional Value
In town for a college visit with two of our children, this stay met all of our needs and allowed us to accomplish our goals while enjoying a great Chicago experience. The location is fantastic. The staff was quite helpful and knowledgeable. I don't usually take the time to write reviews but there is so much bad service out there, I felt it was important to sing praises where they are due.
March 22, 2014
Rated 2.0 out of 5.0 by bear1314 Parking
Be aware that the Valet parking for this hotel is $60.00 but what they dont tell you is there is no other parking and even if you park your own car at this hotel you are still billed the $60.00
March 13, 2014
Rated 5.0 out of 5.0 by Northwestern oatient Extremely comfortable
We have stayed here several times. Part of it is convenience to where we need to go, but it is also very comfortable.
March 7, 2014
Rated 5.0 out of 5.0 by Ryan72 Three Greats- Great Staff, Great Rooms, and Great Location
This hotel is right in the middle of everything. While my family were down there, we were visiting Northwestern Memorial Hospital. But if this had been for leisure- We were right off Michigan Avenue and within walking distance of great stores, restaurants, etc. If this were for business, you are a short cab ride(in summer you could walk further around the town but if timing is important, take a cab!) to the financial districts. This is a great location for bringing clients back to entertain after hours also.
Overall- I would highly recommend this hotel if your ever visiting Chicago. Parking is expensive at ALL hotels, leave the car at home if possible! Best way to see Chicago is by walking around and going to our great museums! But you can find cheaper parking within a block or two. Just drop off the luggage and family THEN park the car.
March 7, 2014
Rated 5.0 out of 5.0 by ILove2Travel The best experience among all hotel chains so far.
Try this hotel yourself! It's a great hotel experience for business travel.
March 5, 2014
Rated 5.0 out of 5.0 by lou1972 Chicago dental show
I attend every year the Chicago dental show, and every year I stay at the crown plaza magnificent mile. The location is excellent, the price is fair and the staff is the best I've seen in a long time at any hotel chain. Keep it up, Luis from Boca raton, Florida
March 3, 2014
Rated 5.0 out of 5.0 by Firepilot Location, Location
What A great place. Stayed here before and came back due to location. Love the views toward the lake best. Staff courteous. Only thing is the location by a hospital, with ambulances, but stayed at other hotels on the Miracle Mile and it is the same with sirens. Will come back again! By the way Thank You Chris for the upgrade for my wife's birthday!!
March 2, 2014
Rated 4.0 out of 5.0 by Drew22 Good but not great
Good location, comfortable room but small bathroom. Street noise could be heard through closed windows.
February 26, 2014
Rated 3.0 out of 5.0 by Jen YM Great location
Friendly and helpful staff. Horrible pillows- I woke up with neck and back pain everyday. Horrible plumbing.... the shower doesn't drain well so you are in standing water while you shower.
February 26, 2014
Rated 4.0 out of 5.0 by meb58 Heat not working properly
This was for a party of three rooms. One of the rooms- 2012--was cold when the my mother and sister entered in the evening.. They turned up the heat and thought it would be just a matter of time before it warmed up.
They woke up about 6:00 AM and room was very cold. They called the front desk and a gentleman came immediately to the room to fix the heating problem...He "fiddled" with the heater- It worked for about 2 hours and then wasn't working again. We didn't report it at that time as we were checking out.
The staff were all very friendly..Hotel was in excellent location. Only problem was with the heat in one room..In all fairness we certainly could have phoned the desk sooner--as staff was responsive when we called.
We will return.
February 26, 2014
Rated 5.0 out of 5.0 by vtresch I've tried others but always come back here
I travel to Chicago on a regular basis and have tried many hotels. I always come back to this one as the bench mark. The staff make the stay enjoyable and relaxing. They have always made every attempt to make my stay pleasant including upgrading my room when possible. It's nice to not have to ask.
The beds are great. I wish I wasn't on business when I visit and could enjoy the room more.
February 25, 2014
Rated 5.0 out of 5.0 by Northwestern oatient Close to hospital and friendly
We were here because of major medical issues with family. The staff was very thoughtful and you cannot beat the location. We were extremely pleased with the service and staff.
February 23, 2014
Rated 4.0 out of 5.0 by Pamelina Great service!
The staff at this hotel were excellent! They made sure our party had rooms on the same floor. They also made sure we had everything we needed. The only complaint I have is that car valet cost almost as much as the room. Crazy to charge that much.
February 12, 2014