Rated 4.4 out of 5 by 202
Rated 5.0 out of 5.0 by Stephen20 Friendly, attentive staff
Every employee of this hotel was extremely nice and proficient at their job. Breakfast was pretty good. The shuttle to the airport/orange line was a great amenity.
September 14, 2014
Rated 4.0 out of 5.0 by Playa Del Carmen HEAVEN!
And, I am not referring to the hotel or our stay there. What I am referring to is the front desk receptionist named Heaven. She is amazing! So professional, knowledgeable, and friendly! I don't think I've ever met someone as friendly as Heaven! And her never ending smile is amazing. Keep up the good work Heaven! Holiday Inn Express has a true gem in you. You deserve a raise!
September 11, 2014
Rated 5.0 out of 5.0 by ltuckjones Exceptional Service
Exceptional. The front desk staff was extremely helpful with instructions/directions on how to get into the city. They offered very helpful tips.
September 9, 2014
Rated 5.0 out of 5.0 by suzyqz Great airport hotel or for Any reason
Top notch staff from check-in to check out. Clean, spacious and comfortable rooms and site amenities. We had a very early morning flight and this was the first timeI have ever experienced the availability of breakfast so early at 4:00 am. It wasn't the full hot breakfast but had fresh fruit, cinnamon rolls and a variety of cold selections…very convenient and truly impressed. Great experience all around.
September 4, 2014
Rated 1.0 out of 5.0 by PAM/TAD MENEAR MAID WOKE US AT 8 AM!!!!!!
I WILL NEVER, EVER STAY AT YOUR HOTEL AGAIN. AT 8 AM YOUR MAID WOKE US BY KNOCKING ON THE DOOR. THIS AFTER WE GOT IN FROM THE CONCERT AT 1:30 AM! WE WAITED FOR THE SHUTTLE FOR ALMOST AN HOUR! MANY CALLS TO YOUR STAFF. WE FINALLY PAID FOR A CAB. I AM A PLATINUM MEMBER AND HAVE 3 PM CHECK OUT- AT 8 AM YOUR MAID WAS KNOCKING ON OUR DOOR!! I HAD A 7 HOUR DRIVE BACK HOME WITH VERY LITTLE SLEEP. SO VERY RUDE - IF YOUR CLEANING STAFF IS NOT SURE A ROOM IS EMPTY... HOW ABOUT CHECKING WITH THE DESK BEFORE WAKING THE GUESTS??? NORMAL CHECK OUT IS 11! NOT 8! WORST. SERVICE. EVER.
THERE ARE OTHER HOTELS I CAN USE WHEN I TRAVEL.
September 3, 2014
Rated 5.0 out of 5.0 by Collegemomma25 Good stay
The hotel was clean, the room was clean and comfortable. We always rely on Holiday Inn Express for a reliable, comfortable place when traveling.
September 2, 2014
Rated 4.0 out of 5.0 by Vikingboyd Staff friendly
Very clean and quiet hotel room. Not happy about the $15 dollars to use parking lot.
August 30, 2014
Rated 4.0 out of 5.0 by Eibba Good Small Hotel for Business Trip
Good small hotel for a work trip to the Chicago area.
August 27, 2014