Rated 4.4 out of 5 by 80
Rated 5.0 out of 5.0 by BrianSss Impressive Customer Service
We arrived at check-in and realized that we had accidentally booked the wrong night. The staff behind the counter fixed the reservation with no-hassles. Not only that, but when I asked about parking since we would be flying out-of-town for a week, he re-booked out room again with a parking pass and a discounted room package. Above and beyond service and a comfortable room - what more could you ask for!
November 11, 2013
Rated 5.0 out of 5.0 by HMP11 Staff
Everyone on your staff was helpful, personable, and went above and beyond to make me feel "at home"...this includes the front desk, those setting up breakfast, and the cleaning staff. I would highly recommend your hotel to all my friends.
October 30, 2013
Rated 5.0 out of 5.0 by Phil1492 Great experience
Every member of your staff is courteous and welcoming. It has been a real pleasure to stay at your hotel. I would also like to thank John for always being professional and courteous.
October 24, 2013
Rated 2.0 out of 5.0 by Falcoon Below average
Extremely expensive for what you get, not a good value! Facilities are below average. Staff is the only positive on this hotel
October 21, 2013
Rated 5.0 out of 5.0 by JGatsby13 Excellent
The staff is friendly and there are several restaurants within walking distance.
October 12, 2013
Rated 5.0 out of 5.0 Our Anniversary stay at the Holiday Inn Express Hotel and Suites
Since this was our 17th Anniversary trip to Chicago and our first time to visit Chicago our stay at this facility was absolutely enjoyable and relaxing for us both since we had just driven from Houston Texas. The staff and hotel accommodations more than met our expectations for cleanliness and provided an excellent relaxed atmosphere.
The location of the facility was just what we needed to acclimate ourselves to the change of environment and locale. There was just enough suburban familiarity to accommodate our extra necessities, that for some reason always appear when near a Wal-Mart facility.
The varied area restaurants were highly accessible and visible to the hotel were wonderful assets as well. The travel to downtown Chicago to enjoy the attractions was easily accommodated via a timely transit vehicle that arrived and deposited us at the front door of the hotel was a wonderful, invaluable convenience for a couple of very mature visiting Texans.
The only negative that we agreed upon was, the breakfast. After the third day of our five day stay the same breakfast menu had become a little too familiar to us. The biscuit and gravy portion of the meal definitely needs updating
October 3, 2013
Rated 5.0 out of 5.0 by FastEddie1 comfortable bed and great service
comfortable bed and great service. Expect to stay here again when going through Midway
October 2, 2013
Rated 5.0 out of 5.0 by Carol1051 Quiet!
Did not hear the airplanes, comfortable bed, very clean, excellent selection for breakfast food.
October 2, 2013
Rated 5.0 out of 5.0 by dse50 Midway Excellence
I have stayed at this HIX several times now as part of my trips through MDW. The staff is always welcoming, polite and professional taking care of you quickly and competently. The hotel is always clean and looks great from the lobby to each room. I have stayed at dozens of HIXs across the country and this is the one of the top overall.
September 30, 2013
Rated 4.0 out of 5.0 by SteveUChi Convenient, comfortable, clean
The hotel is located 5 minutes from Midway Airport, in a fenced-in campus of five major-brand hotels. The area is a bit run down but we felt safe in the fenced-in area. There are three restaurants on the property, including a very good Fridays. The hotel staff were very pleasant and accommodating. The rooms are clean and the furnishings are new. We were able to relax easily and felt safe on the property. The breakfast main courses were not tasty; on the other hand yogurt, fruit, muffins, and cereals were provided and therefore one can get an adequate breakfast. Overall the hotel is a good value considering how expensive other hotels are in the Chicago area. I will definitely stay there again.
September 27, 2013
Rated 5.0 out of 5.0 love this place!
The staff was so nice a friendly.. especially John at the front desk, he was extremely nice, he went out of his way to make sure our stay was the best.. I would recommend this hotel to everyone that I know looking for a nice hotel to stay while in town..
September 13, 2013
Rated 5.0 out of 5.0 by psmccaffrey convenient to airport
comfortable quiet room just off the airport. fit our needs very well
September 6, 2013
Rated 5.0 out of 5.0 by Paulina35 Out of Order Room with positive result
We arrived after a long day of shopping in Chicago to find that our room was out of order due to water damage from rains. The front desk clerk showed us three other room options and we selected a room that had an upgrade of a whirlpool tub. We had a great stay and were not charged a different price than originally due, even with the upgraded room. Would recommend this hotel to friends staying in the Chicago area.
September 4, 2013
Rated 5.0 out of 5.0 by Jennp923 Great View and Comfort
We were greeted by smiling faces and outstanding customer service at check-in. We were able to get into our room early and hit the Windy City relaxed knowing our stuff was in our room. The shuttle took us to the airport to catch the CTA into the city. Our overall experience was fantastic!
September 4, 2013
Rated 4.0 out of 5.0 by Builderxn1 Good hotel
With all the hotels at Midway this one had the best bang for the buck. I have stayed at several of the hotels here and this one is my favorite.
September 3, 2013
Rated 2.0 out of 5.0 by Tee13 Ok Service
I am very irritated with this hotel. I made a reservation using my rewards points for this hotel and arrived at 3:00am. After waiting on the front desk clerk for 20 min to return to the desk from making her rounds I advised her of my reservation and she confirmed she had it. The hotel was descent for the short time we were there but my irritation grew from when I noticed they used my points and charged my bank card I had on file for the hotel stay. I spoke with the GM and she was able to identify the issue and advised she was sorry and would have it resolved. This is the second week and the $185.00 still have not been credited to my account. I was told I would receive points for the inconvenience and I still have not noticed the points. What was more irritating was when I spoke with the clerk that checked me in she told me I did not tell her I had a reservation I gave her my card. When those were the first words I told her and she told me that my name sounded familiar and she had my reservation. Really my past experience as a platinum member was when I arrive at a hotel and give my name they have the key and reservation already prepared.
August 29, 2013
Rated 3.0 out of 5.0 by TLT5 Great Staff
My husband and I booked a whirlpool suite recently for our 20th wedding anniversary. The hotel was beautiful, the staff were amazing and the room was very clean. I would recommend this hotel to anyone.... if you like a bed that is hard as a rock! The cost was significantly more than originally quoted, which was extremely dissapointing when you plan a trip within a "budget". I strongly encourage future patrons to contact your exact location where you plan on staying for the room rate, city and state taxes... and which "hotel package" you are REALLY eligible for prior to making your final destination arrangements.
August 22, 2013
Rated 5.0 out of 5.0 by maggieX Awesome!
Very nice service, clean rooms, close to airport, good shuttle service, and very nice free breakfast.
August 17, 2013
Rated 5.0 out of 5.0 by TXGrandma Frequent Flyer Secret
All my kids and grand-kids live in and around Chicago, so whether is birthdays, graduations, baby showers or wedding, I'm flying in and out of Midway airport a lot. My secret is to unwind at the Holiday Inn before flights home. Free shuttle to airport, someone else fixing a warm breakfast and making the bed for me, what could be better!
August 15, 2013
Rated 5.0 out of 5.0 by navy21 GREAT!
Great place to stay when traveling into Midway! The hotel was well worth the money spent. The rooms were clean and well kept along with the entire hotel. The shuttle service was extremely helpful and easy to find from the airport along with it's pick up outside each of the Midway Center Hotels. Once at the airport the train into the city was easy to find and an easy and quick right into the downtown loop. I would recommend staying at this location when flying into Midway to stay out of the hustle and bustle of the downtown area. It couldn't have been better!
August 15, 2013
Rated 5.0 out of 5.0 by Bobbyo61 Excellent place to stay before an early morning flight
At the advice of a seasoned traveler, we were told it would be wise to stay overnight near Midway airport rather than making an early morning drive from Peoria. He recommended Holiday Inn Express. I am going to thank him for his wisdom when I next see him. Not only did it take the stress out of fighting traffic, the hotel offers a very reasonable shuttle service every twenty minutes from the front door. We will definitely repeat this decision for future trips out of Midway. Good hotel - good staff as well.
August 12, 2013
Rated 5.0 out of 5.0 by Angsim03 Great experience
The clerks were friendly and helpful. Room was nice, had plenty of space and clean. Easy access to Chicago attractions.
August 10, 2013
Rated 5.0 out of 5.0 by DayJ Stupendous customer service!
The hotel was perfectly comfortable and the breakfast was great. The staff went above and beyond as we forgot one of the kid's backpacks on way to airport and they were nice enough to just Fedex it to us rather than have us miss our flight. Thanks!
August 5, 2013
Rated 3.0 out of 5.0 by kayy good room
what i expect from holiday inn express would stay again
August 2, 2013
Rated 2.0 out of 5.0 by Tanrolls Great staff and service but not worth the price
I stay at IHG brands on a regular basis. In fact, two days after my stay at this Holiday Inn Express, I checked into another Holiday Inn Express in Texas. I understand that I was paying for location in Chicago but the lack of amenities in the room were unacceptable. I have come to expect a fridge and maybe a microwave in all rooms at Holiday Inn Expresses. This room had neither. I located a microwave in the room with the ice machine and vending machine. The food was simply fair. This was not a value at all. Especially not compared to other properties across the country. Great staff.
July 25, 2013
Rated 5.0 out of 5.0 by peter51 what a great place
this is home away from home.the intire staff is awesome,just like a big family.stayed there for almost a month and would do it again.
July 21, 2013
Rated 4.0 out of 5.0 by RickF0202 Chicago-Midway Airport
Staff was fantastic, very helpful, went beyond the normal efforts, helped me with taxi and directions.
July 21, 2013
Rated 2.0 out of 5.0 by MikeH54 Wake up at 4:00am that not requested!
We received a wake up at 4:00am that we did not request, and I could not go back to sleep! You can hear the airplanes noise when going to bed at night!
July 19, 2013
Rated 5.0 out of 5.0 by totoise EXCELENT SERVICE
THIS HOTEL IS PROPERLY SET UP FOR EXCELLENT SERVICE.
CYNTHIA , FRONT DESK STAFF WAS VERY HELPFUL IN ALL MY NEEDS SUCH AS AIRPORT PICK UP, WIFI HELP ETC. VERY QUITE PLACE TO RELAX NEAR CHICAGO AIRPORT
July 15, 2013
Rated 5.0 out of 5.0 by Luke750 Good experience
My stay was good. I stayed one night and left my car for a week while on vacation. I flew out of Midway. It was very convenient in location. The shuttle was very easy and runs every 20-30 minutes. The hotel was clean and nice. The parking lot was fenced in and I had no problems with my car on return. They had a simple breakfast in the lobby, but I didn't have time to use it. The lady at the desk couldn't have been nicer and was very helpful. I would definitely stay there again if I fly out of Midway. My brother and his family have stayed there and recommended it to me also.
July 13, 2013