Rated 4.4 out of 5 by 215
Rated 5.0 out of 5.0 by JustMe1963 Great Fronst Desk Staff
Great front desk staff helped me get around my week long stay.
My only wish was that there would be a few more restaurants in the area and hotel complex would have a pool and hot tub.
August 4, 2014
Rated 4.0 out of 5.0 by DrLucyVP Not my best Holiday Inn Experience
This was my first stay at this particular Chicago location. I have stayed at the Merchandise Mart location on several different occasions. Due to Lalapalooza being in town the same weekend, there was a lack of availability at my preferred location. I was prepared for the longer drive and lack of accessibility to mass transit. I was not prepared for the tiny, tiny room or the extremely loud, groaning, creaky mattress. Good thing we only had sleep on our minds or everyone on the block would have known.
For the price, I was not impressed with the amenities. This is the first Holiday Inn, nationwide, that I have stayed in where Priority Club Members didn't get some little extra perk. Usually you are greeted with a bottle of water, a newspaper, extended checkout, or some little "Thank You" That was not the case at this location.
On the plus side, the desk clerk, Heaven, is a wonderful employee. She is an asset to Holiday Inn. She was the bright spot of the stay. I hope she is valued and treated well by management.
August 4, 2014
Rated 5.0 out of 5.0 by BJB53 Friendly
Very friendly and accommodating staff. Especially at the front desk.
August 2, 2014
Rated 3.0 out of 5.0 by MichiganMatt Front Desk Staff Really Made the Stay
I was at this hotel of 7/22/14 and it was clear they had renovations underway. They had part of the first floor tented off for renovations I think. The room I was in the fourth floor was dated and the bed was not that comfortable. Once the updates are done I am sure it will be better.
I want to mention how great Heaven the front desk person was while I was there. She had great energy when I checked in at around 9:00pm and when I went back to the desk for some toothpaste I seen she had the same great energy at almost midnight.
Breakfast was standard fare for Holiday Inn Express. One other note, as a Platinum Member parking was free for my stay.
July 30, 2014
Rated 5.0 out of 5.0 by Jan0315 Pleasant Stay
Very clean and comfortable. Heaven was most polite and professional! She checked in my luggage since I arrived early which allowed me to explore Chicago. Took interest in the guest needs!
July 30, 2014
Rated 5.0 out of 5.0 by kari28 Good overnight stay near airport
Reasonable rates for the area and extremely convenient shuttle service to airport.
July 30, 2014
Rated 5.0 out of 5.0 by Phantom II Great job!
A young lady by the name of "Heaven" at checkin when above and beyoud to ensure were felt welcome. GREAT JOB HEAVEN!
July 29, 2014
Rated 2.0 out of 5.0 by MARINE708 Service
Service needs to be improved when checking in as a Holiday Inn Member
July 28, 2014
Rated 4.0 out of 5.0 by Big Daddy Kane Check in and Breakfast
The check-in experience was second to none. There is a check in clerk named "Heaven" and she is truly heavenly. She was wonderful, very professional and friendly. I have stayed at many Holiday Inn Express, but she is a cut above the rest. One of the reasons I choose to stay at Holiday Inn Express is because of the breakfast. I was disappointed this Holiday Inn Express did not have the cinnamon rolls. There was a young lady, I did not get her name, went out of her way to get me some cinnamon rolls. I asked if there was cinnamon rolls and was told no. I went to my room and came back to the breakfast area. The young lady came up to me and said, "I managed to find three cinnamon rolls in the back, would you like some of them. I wanted to give her a huge hug #that's how much I like you guys cinnamom rolls#. She did not have to do this. It was a very kind gesture that I will remember for a long time. You guys have wonderful people working for you all of the country where I travel and stay at your Holiday Inn Express.
July 24, 2014
Rated 5.0 out of 5.0 by mypleasure Good Place to Stay
Stayed in the hotel July 18 weekend. Staff was pleasant and friendly. I have a problem with my awards but the manager on duty was extremely helpful in helping resolve my problem. Do plan on staying at this hotel my next visit
July 23, 2014
Rated 5.0 out of 5.0 by Jimmy007 Great place and awesome staff!
It has always been a pleasure staying here and the staff is always friendly. It is only a few minutes from the airport too, thanks for a great experience!
July 23, 2014
Rated 4.0 out of 5.0 by Snoopac Comforting after getting stuck at Midway
After having flight after flight cancelled and getting stuck at Midway, it was nice to have a comfortable and friendly place to relax and get some sleep. Courteous and friendly staff were accommodating and helpful.
July 20, 2014
Rated 5.0 out of 5.0 by dbrtcb62 Front Desk Staff
I travel three to four days and nights per week...without question, the staff at this location is undoubtedly the best I have ever encountered (and that's quite a few)...this property has always raised it's standards at each visit, so that being said...instead of expecting something familiar or just the same routine, I am met with quite the opposite, which is always a unique and refreshing experience starting when I first step into the lobby...time after time.
July 11, 2014
Rated 5.0 out of 5.0 by jgalfo very clean hotel and friendly staff
The staff at this hotel went out of their way to make me and my kids comfortable which was nice considering I was traveling with two small children alone. They made sure I had a fridge for bottles and a crib for my baby. They offered a good breakfast and called a shuttle for the airport for us in the morning and the ladies at the desk helped me carry my luggage out to the shuttle when they saw me struggling. I will definitely stay here from now on whenever I fly out of the midway airport.
July 10, 2014
Rated 4.0 out of 5.0 by STARR CHILD GREAT
MY STAY WAS GREAT...CHECK IN WAS SMOOVE.. AND EASY.... STAFF WAS WONDERFUL AND HELPFUL..
July 8, 2014
Rated 5.0 out of 5.0 by Jet4 Excellent Staff - Great accomodations
Over all excellent stay - Staff made the hotel experience enjoyable.
July 4, 2014
Rated 4.0 out of 5.0 by dabev Locked out.. with great service
The room was fine, neat, and comfortable. We had some door lock issues that kept us locked out a few times but the staff was very helpful in getting the issue resolved. The room could use a bathroom fan, but not much they could do about that. Breakfast was good and convenient. The shuttle to the airport is a really nice feature as well.
July 1, 2014
Rated 3.0 out of 5.0 by JacknCoke High Priced Old Hotel
Stay was ok but this hotel is Blatantly Overpriced.
June 29, 2014
Rated 4.0 out of 5.0 by akittymom Poor shuttle service
Waited over 45 minutes at airport for a shuttle to show up when they state they run every 20 minutes. Room was not in best shape for the price.
June 29, 2014
Rated 5.0 out of 5.0 by brunelles hotel room
Room 329 has a living room and refrig so it made for a nice stay.
June 28, 2014
Rated 2.0 out of 5.0 by Mark1162 Exercise Room Position
I have stayed over 1000 nights in hotels over the last 25 years and I have never stayed in a hotel that had the exercise room right next to a guest room. I was lucky enough to be put in the room next to the exercise room, that states it is open 24 hours. Normally, the exercise room is located next to the pool or offices on the first floor. At this hotel, it is on the 4th floor. I only hope they do not have a guest room on the 3rd floor. The big issue is when someone runs on the treadmill. I was able to experience the sound and vibration until about 12:30 am and then again at 5:30 am. Unfortunately, when I called about 11:00 pm to get another room, the hotel was sold out.
I will compliment the staff as they listened and apologized about the issue.
June 26, 2014
Rated 5.0 out of 5.0 by Linda A. Great Service, Wonderful Staff, Clean Rooms. Nicely done
My stay was wonderful! Great location, Shuttle service to public transportation. Great Staff. Clean Rooms and very comforable beds.
June 25, 2014
Rated 5.0 out of 5.0 by robfwtx1 Great Stay as Always!
Great staff, clean hotel, and quiet stay. My only comment, if IHG/HI Express Corporate would listen, retire the omelets and just have scrabbled eggs at breakfast. The cheese product in the center of these omelets ruins the flavor. Sam's Club once sold these same omelets several years ago. They are no longer at the clubs. If there was someone at HI Express to forward this too, I surely would.
June 20, 2014
Rated 5.0 out of 5.0 by Ray MD great jacuzzi suite
the hotel staff were great, good breakfast, convenient shuttle service.
June 13, 2014
Rated 5.0 out of 5.0 by Beckqueth Comfortable, Clean, and Safe
I am a female in my mid-40's and was travelling alone. As I checked in the front desk person asked if I had a room preference, to which I responded anything but the first floor. I returned to the hotel around 12 midnight. The parking lot was well-lit. There was ample parking and secured key doors on multiple sides of the hotel so I did not have to walk around the outside of the building to find a door. I don't recall any large bushes close to the building for people to potentially hide behind, but there was ample greenery.
June 12, 2014
Rated 5.0 out of 5.0 by roloso Great Experience
All that I expected and more. Clean, courteous and quite.
June 11, 2014
Rated 5.0 out of 5.0 by shefield11 Terrific customer service
In town from NJ for a couple games at Wrigley and general sightseeing. Staff could not have been more friendly and helpful. Easily accessible to Midway airport (about 20 minutes away w/o traffic) and major city attractions (we drove in to Navy Pier daily and even with traffic it was no more than 30 minutes).
June 9, 2014
Rated 5.0 out of 5.0 by Jimmy007 Couldn't have asked for a better hotel!
The staff was awesome, the room was great, it was the best night of sleep I've had in a while. I travel from Alabama to Boston to Vancouver and Texas and back to Chicago and I will say that it's in my top five
June 9, 2014
Rated 5.0 out of 5.0 by suze20 Great location and convenience
This hotel is in a great location and convenient to the airport. We would recommend it to anyone that would need to stay the night to get a flight the next morning. Great staff!
June 4, 2014
Rated 5.0 out of 5.0 by nmur Heading home from Chicago
Front desk clerk was super friendly and helpful. Nice quiet night. Quick shuttle trip to the airport.
June 2, 2014