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Rated 4.5 out of 5 by 239 reviewers.
Rated 5.0 out of 5.0 by Great job! A young lady by the name of "Heaven" at checkin when above and beyoud to ensure were felt welcome. GREAT JOB HEAVEN! July 29, 2014
Rated 2.0 out of 5.0 by Service Service needs to be improved when checking in as a Holiday Inn Member July 28, 2014
Rated 4.0 out of 5.0 by Check in and Breakfast The check-in experience was second to none. There is a check in clerk named "Heaven" and she is truly heavenly. She was wonderful, very professional and friendly. I have stayed at many Holiday Inn Express, but she is a cut above the rest. One of the reasons I choose to stay at Holiday Inn Express is because of the breakfast. I was disappointed this Holiday Inn Express did not have the cinnamon rolls. There was a young lady, I did not get her name, went out of her way to get me some cinnamon rolls. I asked if there was cinnamon rolls and was told no. I went to my room and came back to the breakfast area. The young lady came up to me and said, "I managed to find three cinnamon rolls in the back, would you like some of them. I wanted to give her a huge hug #that's how much I like you guys cinnamom rolls#. She did not have to do this. It was a very kind gesture that I will remember for a long time. You guys have wonderful people working for you all of the country where I travel and stay at your Holiday Inn Express. July 24, 2014
Rated 5.0 out of 5.0 by Good Place to Stay Stayed in the hotel July 18 weekend. Staff was pleasant and friendly. I have a problem with my awards but the manager on duty was extremely helpful in helping resolve my problem. Do plan on staying at this hotel my next visit July 23, 2014
Rated 5.0 out of 5.0 by Great place and awesome staff! It has always been a pleasure staying here and the staff is always friendly. It is only a few minutes from the airport too, thanks for a great experience! July 23, 2014
Rated 4.0 out of 5.0 by Comforting after getting stuck at Midway After having flight after flight cancelled and getting stuck at Midway, it was nice to have a comfortable and friendly place to relax and get some sleep. Courteous and friendly staff were accommodating and helpful. July 20, 2014
Rated 5.0 out of 5.0 by Front Desk Staff I travel three to four days and nights per week...without question, the staff at this location is undoubtedly the best I have ever encountered (and that's quite a few)...this property has always raised it's standards at each visit, so that being said...instead of expecting something familiar or just the same routine, I am met with quite the opposite, which is always a unique and refreshing experience starting when I first step into the lobby...time after time. July 11, 2014
Rated 5.0 out of 5.0 by very clean hotel and friendly staff The staff at this hotel went out of their way to make me and my kids comfortable which was nice considering I was traveling with two small children alone. They made sure I had a fridge for bottles and a crib for my baby. They offered a good breakfast and called a shuttle for the airport for us in the morning and the ladies at the desk helped me carry my luggage out to the shuttle when they saw me struggling. I will definitely stay here from now on whenever I fly out of the midway airport. July 10, 2014
Rated 5.0 out of 5.0 by Excellent Staff - Great accomodations Over all excellent stay - Staff made the hotel experience enjoyable. July 4, 2014
Rated 4.0 out of 5.0 by Locked out.. with great service The room was fine, neat, and comfortable. We had some door lock issues that kept us locked out a few times but the staff was very helpful in getting the issue resolved. The room could use a bathroom fan, but not much they could do about that. Breakfast was good and convenient. The shuttle to the airport is a really nice feature as well. July 1, 2014
Rated 3.0 out of 5.0 by High Priced Old Hotel Stay was ok but this hotel is Blatantly Overpriced. June 29, 2014
Rated 4.0 out of 5.0 by Poor shuttle service Waited over 45 minutes at airport for a shuttle to show up when they state they run every 20 minutes. Room was not in best shape for the price. June 29, 2014
Rated 5.0 out of 5.0 by hotel room Room 329 has a living room and refrig so it made for a nice stay. June 28, 2014
Rated 2.0 out of 5.0 by Exercise Room Position I have stayed over 1000 nights in hotels over the last 25 years and I have never stayed in a hotel that had the exercise room right next to a guest room. I was lucky enough to be put in the room next to the exercise room, that states it is open 24 hours. Normally, the exercise room is located next to the pool or offices on the first floor. At this hotel, it is on the 4th floor. I only hope they do not have a guest room on the 3rd floor. The big issue is when someone runs on the treadmill. I was able to experience the sound and vibration until about 12:30 am and then again at 5:30 am. Unfortunately, when I called about 11:00 pm to get another room, the hotel was sold out. I will compliment the staff as they listened and apologized about the issue. June 26, 2014
Rated 5.0 out of 5.0 by Great Service, Wonderful Staff, Clean Rooms. Nicely done My stay was wonderful! Great location, Shuttle service to public transportation. Great Staff. Clean Rooms and very comforable beds. June 25, 2014
Rated 5.0 out of 5.0 by Great Stay as Always! Great staff, clean hotel, and quiet stay. My only comment, if IHG/HI Express Corporate would listen, retire the omelets and just have scrabbled eggs at breakfast. The cheese product in the center of these omelets ruins the flavor. Sam's Club once sold these same omelets several years ago. They are no longer at the clubs. If there was someone at HI Express to forward this too, I surely would. June 20, 2014
Rated 5.0 out of 5.0 by great jacuzzi suite the hotel staff were great, good breakfast, convenient shuttle service. June 13, 2014
Rated 5.0 out of 5.0 by Comfortable, Clean, and Safe I am a female in my mid-40's and was travelling alone. As I checked in the front desk person asked if I had a room preference, to which I responded anything but the first floor. I returned to the hotel around 12 midnight. The parking lot was well-lit. There was ample parking and secured key doors on multiple sides of the hotel so I did not have to walk around the outside of the building to find a door. I don't recall any large bushes close to the building for people to potentially hide behind, but there was ample greenery. June 12, 2014
Rated 5.0 out of 5.0 by Great Experience All that I expected and more. Clean, courteous and quite. June 11, 2014
Rated 5.0 out of 5.0 by Terrific customer service In town from NJ for a couple games at Wrigley and general sightseeing. Staff could not have been more friendly and helpful. Easily accessible to Midway airport (about 20 minutes away w/o traffic) and major city attractions (we drove in to Navy Pier daily and even with traffic it was no more than 30 minutes). June 9, 2014
Rated 5.0 out of 5.0 by Couldn't have asked for a better hotel! The staff was awesome, the room was great, it was the best night of sleep I've had in a while. I travel from Alabama to Boston to Vancouver and Texas and back to Chicago and I will say that it's in my top five June 9, 2014
Rated 5.0 out of 5.0 by Great location and convenience This hotel is in a great location and convenient to the airport. We would recommend it to anyone that would need to stay the night to get a flight the next morning. Great staff! June 4, 2014
Rated 5.0 out of 5.0 by Heading home from Chicago Front desk clerk was super friendly and helpful. Nice quiet night. Quick shuttle trip to the airport. June 2, 2014
Rated 5.0 out of 5.0 by SERVICIO EXCELENTE Tiene una excelente ubicación, sobre todo para los que esperan hacer reconección de vuelo. Si es para visitar la ciudad,esta a 20 minutos del loop en metro. Me encantó que las camas ya no sean matrimoniales, ahora son Queen. La atención de Cinthya fué más que excelente. Gracias¡¡ nunca olvidaremos que nos hiciste sentir no solo en casa, sino en Familia. June 2, 2014
Rated 5.0 out of 5.0 by great hotel Comfortable beds. Would highly recommend. Staff was wonderful. May 30, 2014
Rated 5.0 out of 5.0 by Great Service, nice Jucuzzi suite and Comfortable bed. My husband and I were there for three nights and four days, we were on our pre honeymoon. The service was great I loved the fact that they had a shuttle to get you to the trains and airport. we will definetly be staying here again in the future, maybe we will bring the kids next time :) May 27, 2014
Rated 3.0 out of 5.0 by Decent Stay, But Not Exemplary Travelled for business purposes for three days and this was the area most central to my location. Gym and room were fair. I woke up too early to take advantage of breakfast. Parking is reasonable. Staff is fair. Experienced some issues that led to my delay in checkout, but I assume it's not common. May 27, 2014
Rated 5.0 out of 5.0 by Great staff and service. Staff was attentive to my needs and came quickly to my room. Breakfast was well stocked, good choices and nice staff. The location is excellent with van service and restaurants May 26, 2014
Rated 5.0 out of 5.0 by Great Staff, Very helpful Best Motel / Hotel experience We've ever had. Very attentive Staff, from front desk onward. May 22, 2014
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