Rated 4.5 out of 5 by 224
Rated 4.0 out of 5.0 by MaacoMike Front Desk
Desk clerk Michal was very friendly, courteous, and helpful with everyone's needs, and handled the continuous flow of customers (steady stream due to many cancelled flights).
January 28, 2014
Rated 5.0 out of 5.0 by Steve RI early flt
this hotel is a great place to stay if you have an early flt
it is a good location, has van to the airport, and early morning breakfest
January 18, 2014
Rated 5.0 out of 5.0 by sanford49 Great service
The staff - especially at the front desk were terrific!
January 14, 2014
Rated 5.0 out of 5.0 by Ross G Chicago Midway Holiday Inn Express Jan 2014
One point I'd mention is that without on-site laundry, and with time constraints of travel plans, I had to take my laundry to another local hotel. That said, I was able to do so because the desk staff suggested it and arranged it for me (thank you again).
Also, the "business center" is quite small, and while I never had to wait to access a PC or the printer, it's located in a high traffic / noisy area in / just off of the lobby The room is small, so closing the door for short periods kept the noise down, but I had to open it often as the room got too hot after about 10 minutes.
January 12, 2014
Rated 5.0 out of 5.0 by villematic Great Stay
Amazing staff, especially Ms. Cruz from the social area, every morning she would great us and have the most pleasent conversationss
January 10, 2014
Rated 5.0 out of 5.0 by MrPleasant Happy Homecoming!
We were two tired travelers when we arrived at Chcago Midway on Jan. 2. Heather greeted us with the news that as IHG members she had already upgraded us to a Jacuzzi suite. It may have been snowing and frigid outside, but inside the Holiday Express Midway was as welcoming as Grandmother's House!!!!! Just the best!!!!!
January 10, 2014
Rated 4.0 out of 5.0 by SMSh Clean rooms, quick service
The guest room and bathroom were clean, but the mattress was a bit uncomfortable. A bit too soft for my comfort.
January 10, 2014
Rated 4.0 out of 5.0 An Oasis
Having always had good experience with Holiday Inn, we made a reservation at this hotel next to Midway airport in light of the horrible weather forecast lest we have trouble making our early morning flight. Getting a cab in below zero weather for the trip from our house near downtown Chicago was harrowing, and we were nearly frozen. By the time we arrived at the hotel it seemed like an oasis in an arctic desert. The receptionist was friendly and we were never so happy to be in a warn comfortable room.
Before dawn the shuttle took us over to Midway where we found that our flight was cancelled with no chance to get out for the next 3 days. We went home. Our holiday was spent at the Holiday Inn.
January 9, 2014
Rated 5.0 out of 5.0 by Tired harolds Help in distress
We were stranded at Midway and appreciated the kindness of the staff when we were miserable. They went out of their way to make us comfortable and it made our situation more tolerable. Thanks so much!
January 9, 2014
Rated 5.0 out of 5.0 by stanley52 Chicago trip
Great hotel located near airport with shuttle to and from airport
January 8, 2014
Rated 5.0 out of 5.0 by ElaineMG Good option for Midway traveler
Hotel was comfortable and clean. Good breakfast and friendly staff make it even better. Room was fine. No refrigerator or microwave as is sometimes the case.
January 7, 2014
Rated 5.0 out of 5.0 by engineermanager51 My Seattle Trip
This hotel was a great solution for my wife and I having to catch a early morning flight out of Midway Airport as we live almost 2 hours west of the airport. We did a Stay/Park/Fly package and because we were gone two weeks this was a fairly good value for us. The front Desk Staff were absolutely pleasant and our shuttle ride to the airport was uneventful. My only negative comment is the heater/air conditioner in our room cycled itself on/off constantly and it made it a bit hard to sleep so we finally turned it off. The room was very nice and the bead was very comfortable for us.
January 6, 2014
Rated 5.0 out of 5.0 by MCJT7 Best Staff in a hotel
Awesome! The staff here are attentive and human, they understand circumstances and really take it into consideration. During Winter Storm Hercules we were allowed a very late checkout since our flight was cancelled and they even got dog bones for our dog since her food was in our bags that were being held at the airport. I definitely recommend this hotel.
January 6, 2014
Rated 4.0 out of 5.0 by xyzxyz Room temperature
could not get the room to be at a confortable temperature (it was either too hot or too cool).
January 2, 2014
Rated 5.0 out of 5.0 by SafetyDon HIE-Chicago Midway
I stay at this location once or twice per year and while not the most convenient for this particular trip, I returned based on past experience and was not disappointed. Always reliable service and quality.
December 31, 2013
Rated 5.0 out of 5.0 by ICWUCBob Room was great. The close proximity to Midway Airpost was ideal.
The hotel facility was top notch. Had an upgraded suite which was a welcome change from a simple room. The hotel was convenient to restaurants and Midway Airport which added to my stay in that I did not have to venture far for a meal or the trip to the airport for a rental car turn in. The front desk clerk was especially helpful in accommodating a request for assistance for obtaining a boarding pass for Southwest Airlines on Thursday evening 12/12/13. Absent her help I would have been at the mercy of an extended line at the airport and less than desirable seating on the return flight to Cleveland, Oh. The single negative comment that I would make was she forgot to record my wake up call requests. That said, the lack of a wake up call did not cause any travel delays or difficulties. The young lady at the front desk was very helpful and extremely courteous.
December 16, 2013
Rated 5.0 out of 5.0 by Burger72 Close to Midway
Wonderful location … clean and very comfortable…close to the airport for an early AM departure!
December 10, 2013
Rated 5.0 out of 5.0 by Shelley08 Very comfortable room, great location, good breakfast
I love staying at the Holiday Inn Express brand because the beds and pillows are so comfortable. This hotel location is very clean and warm. It's located literally right next to Midway and there are plenty of restaurant options within walking distance. The breakfast was a step up from the norm with eggs and pancakes as well as yogurt and fresh fruit. Will definitely stay here again when I am in town.
December 10, 2013
Rated 5.0 out of 5.0 by earlyflight Park sleep fly
Was a great hotel we didn't have a lot of time but got checked right in and the shuttle to the airport was great.
December 6, 2013
Rated 2.0 out of 5.0 by Lrey1 Bad memories
Only reason it was memorable was because the room ended up being $15 more expensive than what my receipt quoted me. Not only a state tax but also a community tax?! RIDICULOUS also made it more frustrating to have to hear airplanes every 15 minutes. Don't really want to pay extra for that. Also the people in front of me in line were offered peanuts or doritoes but I was not. I'm usually very pleased with holiday inns, however I definitely wouldn't recommend this one. Cost way too much for what you get.
December 5, 2013
Rated 4.0 out of 5.0 by PayingForCollegeDad Pay for Parking?
I understand the need to pay for parking if I was going to leave my vehicle for an extended period. But I was staying in the hotel for one night and leaving the next day. Parking should be free for each night that you are checked into the hotel.
When I spoke with the front desk about it, I received "We charge everybody for parking." I was not going to argue with them because this is obviously either a franchisee or corporate decision.
December 4, 2013
Rated 5.0 out of 5.0 by GailN Great Service
I'm a priority club member and this was my first stay at the Midway facility. Highly recommended and especially grateful for Ms. Evelyn M. for her assistance in every way.
November 28, 2013
Rated 5.0 out of 5.0 by TheBlueberryPirate Great Location Near Chicago
My fiancee and I stayed here for two nights while moving from Maryland to Washington. Right off the bat the staff was excellent and the room was great. The hotel is in a great spot with quick and easy access to the downtown area, not to mention plenty of places in the surrounding area to eat. Definitely recommend for anyone looking to stay close and comfortable to Chicago.
November 27, 2013
Rated 5.0 out of 5.0 by DrJim08 Excellent help with phone reservation
My plane was delayed several hours, so I made a phone reservation from a noisy airport in Arizona. The woman who made my reservation was most helpful despite the fact that I was having trouble hearing her because of background airport noise. She made the reservation and gave me the info so that I could be picked up at the airport when I landed about 12:30 AM. I spent a very restful night at the Holiday Inn Express, Chicago. Thank you very much for your assistance.
November 18, 2013
Rated 5.0 out of 5.0 by BrianSss Impressive Customer Service
We arrived at check-in and realized that we had accidentally booked the wrong night. The staff behind the counter fixed the reservation with no-hassles. Not only that, but when I asked about parking since we would be flying out-of-town for a week, he re-booked out room again with a parking pass and a discounted room package. Above and beyond service and a comfortable room - what more could you ask for!
November 11, 2013
Rated 5.0 out of 5.0 by HMP11 Staff
Everyone on your staff was helpful, personable, and went above and beyond to make me feel "at home"...this includes the front desk, those setting up breakfast, and the cleaning staff. I would highly recommend your hotel to all my friends.
October 30, 2013
Rated 5.0 out of 5.0 by Phil1492 Great experience
Every member of your staff is courteous and welcoming. It has been a real pleasure to stay at your hotel. I would also like to thank John for always being professional and courteous.
October 24, 2013
Rated 2.0 out of 5.0 by Falcoon Below average
Extremely expensive for what you get, not a good value! Facilities are below average. Staff is the only positive on this hotel
October 21, 2013
Rated 5.0 out of 5.0 by JGatsby13 Excellent
The staff is friendly and there are several restaurants within walking distance.
October 12, 2013
Rated 5.0 out of 5.0 Our Anniversary stay at the Holiday Inn Express Hotel and Suites
Since this was our 17th Anniversary trip to Chicago and our first time to visit Chicago our stay at this facility was absolutely enjoyable and relaxing for us both since we had just driven from Houston Texas. The staff and hotel accommodations more than met our expectations for cleanliness and provided an excellent relaxed atmosphere.
The location of the facility was just what we needed to acclimate ourselves to the change of environment and locale. There was just enough suburban familiarity to accommodate our extra necessities, that for some reason always appear when near a Wal-Mart facility.
The varied area restaurants were highly accessible and visible to the hotel were wonderful assets as well. The travel to downtown Chicago to enjoy the attractions was easily accommodated via a timely transit vehicle that arrived and deposited us at the front door of the hotel was a wonderful, invaluable convenience for a couple of very mature visiting Texans.
The only negative that we agreed upon was, the breakfast. After the third day of our five day stay the same breakfast menu had become a little too familiar to us. The biscuit and gravy portion of the meal definitely needs updating
October 3, 2013