Rated 3.6 out of 5 by 156
Rated 5.0 out of 5.0 by NicoleWI Very Accommodating
I came to stay here for a conference. The food was great and the dining area is beautiful. The pool area was a little cool, but usable. I also had my 2 toddlers with & my mom to watch them throughout the day. What made my stay best of all was that when I asked, the desk staff very willingly accommodated us by allowing us to check out late. Knowing we had the room for the duration of the conference was all the peace of mind I needed. Thank you!
January 15, 2014
Rated 1.0 out of 5.0 by not a satisfied customer not a great experience
Booked 2 nights so the kids could enjoy the pool. The heat in the pool area was not working, so it was very cold in the "Holidome" area. We did the best we could the first day, but the second day/night was too cold in the pool area, so we were stuck in the room with disappointed kids who wanted to swim. We felt that some discount should have been offered for the inconvenience, but no offer was made. Also called (twice) in the morning for additional toilet paper, waited 90 minutes for it to be delivered to the room.
January 2, 2014
Rated 1.0 out of 5.0 by debjo55 Not a good holiday experience.
Stayed in hotel during Christmas. Twice before my stay, I called and requested a specific floor and hallway. While I could not receive a guarantee, I was told their should be no problem. When I arrived, I could not get the area requested. I was given 3 reasons but all where shown to be false. My stay with my autistic granddaughter was horrible. We were placed in the most busy hallway in the hotel and neither of us could relax and enjoy. One day they did not clean room and heater to pool was broken and ruined any swimming plans.
I was completely treated poorly and it was totally unacceptable.
January 1, 2014
Rated 2.0 out of 5.0 by moms75 Harsh pool chemicals
3 days and 3 showers later I can still smell the pool chemicals in my hair. We took our kids for an overnight to use the pool over winter break. Within a couple hours in the pool, the kids eyes were red and most of them ended up with a rash. We had planned to stay up and watch movies after the pool closed , but everyone went to bed early because their eyes hurt from the chemicals. Our group of will not be re-booking here during our next break.
January 1, 2014
Rated 1.0 out of 5.0 by JamieMS Disgustingly dirty and no reply from general manager email 4 days ago
Good Evening Lee,
I was given your email address by your front desk workers. I went up there to ask for a copy of a menu and they asked how our stay is going so far (we just checked in 2 hours ago) and I told them the pool area is absolutely disgusting. They told me that there was nothing they could do that I had to email you.
The purpose of this stay for us was to let our 2 kids (ages 6 and 9) swim and have some fun over their break while my husband was also on vacation.
After 45 minutes of being in the pool area, we have now returned to the room where we will be stuck for the rest of the night. The pool area is so disgusting that even my 2 kids don't want to be in it. The kids pool has brown stuff sitting in the bottom and the entire floor/walking area is gross - black and brown dirt, etc all over, clumps of hair that are sticking to our feet when we walk to table or other pool, etc, and the air is freezing because your front desk said the fan for the heat is broke.
This is the most disappointing trip we have ever had. My husband and I both are now stuck in a room with 2 upset kids and paying $130 (roughly) to sit in a room and watch TV which we could have stayed home to do.
That was the email I sent 4 days ago to their general manager and got no reply. I didn't even mention the disgustingly dirty sink area and bathroom.
January 1, 2014
Rated 3.0 out of 5.0 by Mom and kids Pool area heat out - no towels in pool area
I understand the heat was out in the pool area, but the staff was not around to provide clean dry towels or a place to put towels that were laying around (dirty). The Ping Pong tables had puddles of water and no one around to help get them dry to play.
Breakfast was fair - rubber pancakes and cold gravy (Biscuits and Gravy the rest was good. Ran out of plates both mornings even thou they were not crowded. Room was nice except we found a crayon and old room key on the floor - how much cleaning was done between guests?
Could be a really nice place, but staff needs to be a little more involved and conscientious. Recommend this - Maybe?
January 1, 2014
Rated 5.0 out of 5.0 by Vanessa5B holiday inn
We love this place...my kids enjoy a small getaway when we can.it's comfortable and the boys love the pool.
December 19, 2013
Rated 5.0 out of 5.0 by Dustysmom Very Nice Staff; Convenient Location
Just had another nice stay at this property. Good breakfast, nice staff, enjoyed the amenities.
December 15, 2013
Rated 2.0 out of 5.0 by JD101111 Meh - at best
It's a hotel, but it's not much better than a low-budget hotel. Front desk staff was incompetent, lazy, and lacked basic knowledge of the surrounding area - about what I'd expect of a hotel charging half or less. Breakfast food was good, but the hostess was rude, and the staff was apparently overtasked - even though it's a buffet and all they have to do is provide drinks. Hopefully, I won't have to stay here again.
December 11, 2013
Rated 5.0 out of 5.0 by Alexis5 excellent service, no complaints.
the hotel is old but clean. The staff was very friendly and accommodating. The beds were new and comfortable. The pillows were small and too full. My husband got a headache the first night. I brought my own pillow. The hall was noisy. There was a party in the ballroom and the band played till l2:30, but all and all that's to be expected.
They had complimentary cookies, hot cider, apples and flavored fruit water every day.
The restaurant breakfast buffet was sufficient. I had a great chicken roasted panini for dinner.
December 3, 2013
Rated 5.0 out of 5.0 by Erin78 Tornado Warning and a Worried Mother
We recently stayed at the Holiday Inn during some very significant (and strange for November) weather in the Chicago area. As a mother of three small children, I was very nervous about the weather we had driven through and the current Tornado Warning that was in effect. As soon as we arrived at the Holiday Inn, I rushed my children inside and approached the front desk. The staff were so incredibly understanding and helped me calm down immediately. They let me know that we were safe and informed me of their tornado procedures should it be necessary to implement them. They even offered me a complimentary drink ticket for the bar (which I used immediately).
The next morning we ate breakfast in the restaurant and had the buffet. While it wasn't the best buffet I'd ever had in my life, as a vegetarian, there were several things offered for me. The staff was so kind to us and especially to our children and did everything they could to accommodate them.
Overall, we were very appreciative of the staff at the hotel and my kids LOVED the pools! We will be back!
December 3, 2013
Rated 5.0 out of 5.0 by Heather0227 What a great stay
My friend and I only stayed two days but we can easily see staying in this hotel for a longer stay. The staff was amazing! Everyone from the front desk, to the shuttle drives, to the maintenance men we're so helpful. They went out of their way to make our stay great and provide us with anything we needed. The pool was perfectly well kept and the facilities were a perfect place to relax. I have nothing bad to say about the hotel. The restaurant was a little pricy but the food was good.
December 3, 2013
Rated 1.0 out of 5.0 by DisappointedTraveler4 Check your final bill!
I was charged $80 from the restaurant for a meal that nobody in my travel party ate. I've been trying for the last week to get it rectified but I haven't heard from anyone at the hotel. Extremely disappointed in the level of service.
November 30, 2013
Rated 5.0 out of 5.0 by Kabbalah Great staff and great front desk employees! Went out of their way to get us what we needed
I could not say anything was lacking. The manager on duty showed my daughter the suite for the birthday sleep-over. She asked if she could get an apple. We were asked if we wanted cookies and cider. Made a special birthday dessert delivered to her room. Thought we left some gift cards in the room. Oscar at the front desk was amazing. We found them later at home, but the maids looked and they called us baCK IN A TIMELY MANNER. WE were very happy with the breakfasts, except that once the kids see the buffet, it is hard to ask them to pick something off the menu. We didn't use the childrens coupons for that reason. Had to pay for some of the kids with the child's buffet price. Would have been better to let the kids get the buffet and I saw other parents who didn't use the kids coupons. All my kids were 12, and they gave me a coupon for my 13 year old birrthday girl (turned 13). I rented a room across the hall from the girls, and I was able to get free breakfast. All in all a great experience!
November 29, 2013
Rated 5.0 out of 5.0 by 32101 Great stay
Staff was Great! Awesome Pool Area! Very Friendly staff and Great food in the restaurant.
November 27, 2013
Rated 4.0 out of 5.0 by Angel36 Rude manager
The hotel was very nice & the staff was very nice, except the manager. When I checked in with the front desk, I told them we were there for my sons birthday and that we had a lot of family coming up to celebrate. The manager was standing right there and said nothing. When we tried to bring the kids down to swim, she told us that pool parties were not allowed. I already had 2 rooms and asked if I got another room, would that be ok. She said yes, but continued to tell us off and was extremely rude in front of the children and parents. It was embarrassing! She said that I wasn't honest about the party. One of the parents with us reminded her that I was honest when I checked. She then retracted her statement, said a few more words and stormed off. This incident has made me not want to stay there again. Sorry!
P.S. The rest of the staff was very nice and looked apologetic for her actions!
November 27, 2013
Rated 5.0 out of 5.0 by jleyen great service, friendly staff
Had a wondefull stay at this Hotel. I would definitely come back, my kids loved the pool.
November 27, 2013
Rated 5.0 out of 5.0 by dart67 relaxing
I have tried other hotels.and even other holiday inns. None of them compare to the holiday inn countryside. My family and I are all from Chicago but we stay at this particular holiday inn because of the relaxed atmosphere. We stay approximately 4 or 5 times a year because of the pool area. you can bring your own food and drinks and have a little party right by the pool. My 4 and 5 year olds love the kiddie pool becuse it is not too big or too small. My bigger kids love the Olympic size pool. I would definitely recommend this hotel to everyone. Its a great place to go to fight off the winter blues
November 20, 2013
Rated 5.0 out of 5.0 by tsoutherton Great Experience and Service
Great Experience. Experienced Staff. Elizabeth is an amazing asset and has wonderful customer service!
November 20, 2013
Rated 5.0 out of 5.0 by jstover5 only one night saw
I only stayed one night but it was great! Checked in late and was greeted with smiles and a welcome package! The shuttle to midway was timely and came with great conversation. I wish my stay would have been longer. I did not eat there but I could not ding them for that and there was no n/a option.
November 18, 2013
Rated 5.0 out of 5.0 by Jess1128 great weekend
My family and I had a great weekend. room was comfortable and roomy, could have used a tv programming schedule, but no big deal. The guard at the pool was a bit overzealous because we didn't have the right color wrist band. Perhaps management needs to have a talk with them about politeness and courteousness. Overall, it was a very pleasant experience. The pool and atrium are awesommeeeeeeeeee. thanks :)
November 16, 2013
Rated 5.0 out of 5.0 by Dustysmom Impressed with staff and an excellent daily breakfast buffet!
Stayed 3 nights recently for business. As a platinum member I was given a free breakfast buffet each day. This was no simple buffet...it was delicious with lots to choose from and doted on by friendly staff. Got my day off to a great start each morning. Room was well appointed with micro, fridge, large bathroom, and a mirror over the desk. Excellent internet service. Bed was comfy but the pillows were not. I will stay here again on my next trip to Chgo.
November 14, 2013
Rated 3.0 out of 5.0 by Bridesfamily More flexible
Front Desk Staff was very pleasant and I did receive a Club Members gift bag.
My daughter had a block of rooms for her wedding which I am sure brought in money for the hotel. We went down for breakfast the next day and our breakfast bill was over $50.00. My grandson was with us so we took a couple cartons of milk for the baby’s bottle and was told by the staff we could not take anything out of the restaurant. We were not taking plates of food, just a couple of very small cartons of milk. The night before I went to the lounge and paid $2.50 for a cup of milk (which I could have bought a gallon for that), so was a little upset with this situation.
November 14, 2013
Rated 5.0 out of 5.0 by Gcrow Great service and comfortable beds
I really enjoy staying at this property. The staff is incredible! They are keyed into making your stay as enjoyable as possible. If you are in the area and looking for a great place to stay I would recommend this property.
November 11, 2013
Rated 5.0 out of 5.0 by Josie99 Amazing Time!!
After hosting a huge event in the Atrium room (service & setup was a 5 star production) we were able to retreat to our suite. The big in room hot tub soothed our tired bodies and let us relax. The staff is excellent eager to fill any request. I would definitely stay again and even think about making this a staycation destination!!
November 8, 2013
Rated 5.0 out of 5.0 by Alice44 All-around pleasant week-end getaway
My husband and I travelled from central Illinois to attend a relative's wedding in a nearby suburb. We arrived a day early to have time to relax--and that we did! You have the best pool facility of any hotel we've visited: warm, inviting water with plenty of room to swim and clean, attractive surroundings. Our buffet breakfast was delicious. The shuttle driver was friendly and accommodating. In fact, all your employees (desk clerks, waitresses, maids, maintenance men) were polite and helpful. The beds were comfy and the room and bathroom were spotless. We plan to visit again soon, but this time we'll bring our grandchildren so they can swim and enjoy nearby Brookfield Zoo. Thanks for a well-needed getaway week-end!
November 7, 2013
Rated 2.0 out of 5.0 by Jenlynn1026 Definitely the worst place I've stayed at
My best friend had her wedding reception there over the weekend. We stayed two nights, Friday and Saturday.
First, the pillows were awful. They had soft and firm. Both were feather and very fluffy. My head/neck was on an incline all night. I couldn't get comfortable. I kept switching pillows and trying both, but both were awful. I ended up using my coat as a pillow, which wasn't too much better.
I woke up Saturday morning and my neck hurt so bad and I woke up with a migraine. I was standing up in my best friends wedding. Not good.
I got in the shower and the tub wasn't draining. So I basically took a shower in half a tub of water. I told the front desk but by Sunday morning it still wasn't fixed.
A few of the hotel employees weren't very friendly. We had to tell the desk twice that our keys weren't working. The second time, the girl gave us an attitude. The bar tender at the reception was rude. She also knowingly served some people alcohol that weren't with our wedding and she did so after we told her that they weren't with our wedding.
When we came back to the room to grab something for the reception later, there was still garbage that the maid hadn't thrown away. I mostly cleaned up the room before I left but as I got ready for the wedding, I was drinking coffee. I ended up running late and our empty McDonalds cups were still on the desk along with a couple other pieces of garbage. Again, we didn't leave the room a mess, just a couple little things.
Room decor, not very attractive. Seemed old but uninviting.
The chicken at the reception was so dry that I couldn't eat it.
November 6, 2013
Rated 2.0 out of 5.0 by BwickJr Not like Other IHG Hotels
I stay there every year, and each time I'm not felt welcome. Not sure if my race a factor or not. They have never offered me Priority Club "Care Package" with water and snack as other Holiday Inn Hotels I've stayed in do. Last time I asked for it and was told that they don't give them out on weekends because of all the weddings. Poor excuse since I don't just visit on weekends. For room service, the waitress stood outside the door in the hallway while I signed the bill. Another time they made me wait for hours, claiming they wouldn't have a room for 2-3 hours. I sat out of sight and watched other people get keys to their rooms. When I did get a room, the toilet leaked all night. I had to turn the water off to get some sleep. I didn't complain because I didn't feel anyone would fix the problem. And, if I don't let them in to clean the room before noon, they are not going to come in the afternoon. I'm hardly ever treated well at this particular Holiday Inn. I'm glad I have a totally difference at all other ones.
November 2, 2013
Rated 3.0 out of 5.0 by NCNative The good, the bad and the ugly
Stayed two nights.
Good: Allowed us to check in a little early.
Bad: Left the room at 9:45am and returned at 10:30pm to find there had been no maid service while we were gone. No fresh towels, full trash cans, beds unmade.
Ugly: Room service trays were left in hallways all day. Paper and dirt on the carpet (in hallways) when we checked in were still there when we checked out.
I must mention that we stayed at this same property for 2 nights a week or so prior to this stay. We had no complaints about our previous stay. We will stay here again b/c we always stay here when we are in the area but housekeeping services are hit or miss.
November 2, 2013
Rated 5.0 out of 5.0 by Showforth89 Amenities and Staff the best
Loved the amenities--the steam room, the pool, the hot tub, the workout room, the restaurant, the parking, even the apples! (compliments of William Tell) Staff was wonderful--housekeeping, waitstaff at the restaurant, maintenance guys, everyone said "Good morning" and seemed happy to be working there. Nicole, a manager, was especially helpful with anything that came up for us. We had a great stay! My only complaint was what I call the "Pillow Rocks". Pillows were very high, small, and implacable. I'm glad I brought my own. Food was nice, but just OK. Other than that, can't complain at all!
October 30, 2013