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Rated 4.3 out of 5 by 58 reviewers.
Rated 5.0 out of 5.0 by Excellent Service and friendliness. I was very impressed with the service and two particular ladies that had gone above and beyond of being professional, kind, and friendly. I will never forget her name, "Melo", she went absolutely out of her way to help me with whatever I needed. She had all the answers to all my questions, and she made me feel right at home. She was awesome. Then there was a lady in the breakfast area who also went out of her way to make sure that I had everything I needed and was also very friendly. Thank you Melo and thank you lady in the breakfast area. You two are tops. July 12, 2014
Rated 5.0 out of 5.0 by Great stay at Holiday Inn Express, Chickasha, OK The only problem I had was with the booking. I called the hotel in Chickasha to book, but they couldn't give the same price as the internet, so I booked on the internet. They messed it all up. Had me booked on the wrong days and for the wrong number of rooms. I called the hotel in Chickasha and they corrected the booking. So, I think the staff in Chickasha were great for getting everything corrected. July 11, 2014
Rated 1.0 out of 5.0 by cattle woman came for cattle function was told rate would be one thing this was done 3months before arrival when we checked out our rate was only for one night not the entire time was told nothing could be done called ask for manager to call on Monday this is Tuesday night still have not heard from them I am a gold card holder and stay a lot with our business but NO more!!!!!!! June 10, 2014
Rated 5.0 out of 5.0 by Great staff, and comfortable beds! Staff was incredibly friendly! They were very accommodating! The beds were incredibly comfortable! Had no issues in falling asleep! Hotel was clean, and cozy! June 8, 2014
Rated 2.0 out of 5.0 by frequent traveler, platinum IHG decent hotel, staff is really nice. with request for room on bottom floor 3 weeks in advance got to stay on 3rd floor. Small desk with poor lighting. Last time for me June 4, 2014
Rated 5.0 out of 5.0 by Great Staff Again I can't say enough about the staff, AWESOME! June 1, 2014
Rated 5.0 out of 5.0 by Quality Rooms and service Looked good, smelled good, excellent quality of air. Great breakfast and friendly staff. May 30, 2014
Rated 5.0 out of 5.0 by rooms were clean.staff was friendly and very helpful The front desk was friendly and wen went into the room smelled so clean and the beds were so comfortable May 27, 2014
Rated 4.0 out of 5.0 by good for business stay good staff, smooth checkin, clean rooms, would recommend to co workers April 29, 2014
Rated 3.0 out of 5.0 by not a great experience.... Upon arrival our card was declined ....had to go to Walmart to get a prepaid card .....paid $ 5 for that. Called my bank and was told that it was on the hotel's end. Went to hotel to register again prepaid card didn't work. I gave them my card and a purchase receipt form the Walmart and finally was able to get a room....that had One king bed and rundown bathroom instead of two beds that we reserved. Hotels had a musty smell in hallways / barking dogs / family of at least 20 running or jumping non stop early in the morning. Room was clean and housekeeper was very nice. Something really changed from last time we were there.....but there is not a great choice of hotels in Chickasha. April 23, 2014
Rated 5.0 out of 5.0 by Overall, an excellent experience Staff was very courteous and helpful. Room was tidy and clean. Bed was very comfortable. Breakfast was well presented and had lots of variety available. Would recommend to friends and family. April 7, 2014
Rated 5.0 out of 5.0 by rapid problem settlement We had some issues with certain appliances not working in our suite. We mentioned this to the desk clerk when we checked out.We were not gone more than 45 minutes when we had a call from Head office offering a price reduction on the previous nights bill.Very impressive. April 7, 2014
Rated 4.0 out of 5.0 by great place to stay in chickasha Great place to stay, in fact the only place to stay in Chickasha Oklahoma, my 7th year at this location, March 24, 2014
Rated 5.0 out of 5.0 by Relaxing room Calm, clean room. Relaxing stay. The staff was friendly and helpful when we asked for directions to other local events March 24, 2014
Rated 2.0 out of 5.0 by Poor Host Attendance/Dirty Wash Cloths My stay began with the male host on the phone and then could not decided upon a room. I was assigned a room that was for people with disabilities and I know there were other rooms available as later arrivals checked in after me. I had made my reservations a week in advance and checked in at 5:45 pm. The room is specially equiped for individuals with disabliites and was not arranged for smooth navigation for even myself without a disability. Why would they not save this room for a person with needs. There was limited counter space in the bathroom and the small refridge and microwave were in the entry way. The male host was not at the desk when I needed change and then was unable to make change. He also was not there when needed by childeren with a question. A used wash cloth was hanging over the shower curtain rod which gave me concern about the other linens. March 17, 2014
Rated 2.0 out of 5.0 by Smoke Alarm Cycles on/off at 15 to 30 minute intervals All day and all night the smoke alarm in the room above cycled on and off. I notified the front desk the first afternoon I was there but they had to wait until the next day to call maintenance. Front desk personnel said the alarm was cycling because they were painting a room on the third floor. I was on the first floor. The next day the alarm cycled all the time I was in the room, including all night. I notified the front desk twice again and they were aware of the problem but seemed not to know what to do about it. The alarm was still cycling when I checked out the third day. March 15, 2014
Rated 5.0 out of 5.0 by Excellent staff service! The room and other services were all excellent. The one thing that made the overall experience so great was the excellent staff services and friendliness. March 15, 2014
Rated 3.0 out of 5.0 by Great Staff, smoke lingers. Hotel shows a little age and the smoking rooms aren't air tight as it drifted into my non-smoking room. But the staff made up for it. Which customer service is the most important for me. March 7, 2014
Rated 3.0 out of 5.0 by Smoke This hotel is a smoking hotel. You can smell cigarette smoke everywhere - in the lobby, in the elevators, in the breakfast from, and especially in the rooms. February 23, 2014
Rated 5.0 out of 5.0 by amazing service!! In this day and age, it seems customer service has been forced, at best, through employees and is not genuine. I can honestly say that EVERY staff member seemed well trained, caring and SINCERE. We had checked in for one night and it turned into to several due to delays on our home, yet they helped us throughout our stay and never made us feel like a burden or a "better rate" customer. The facilities does need some repair, however it is still top quality!!!! THANK YOU SO MUCH AND KEEP UP WITH THE HEART FELT SERVICE. SHANE February 10, 2014
Rated 3.0 out of 5.0 by Not bad overall, room was clean and friendly staff. Though I have no major issues with this location, there were multiple little things. The room was a suite, but only because that is what they gave me. The A/C unit was kind of small for this room, so it took a long time to make a difference. Maintenance was a bit of an issue throughout the hotel. Starting in the room, there was a loose tile on the floor in the bathroom (not real bad, but it was definitely loose) and there was a hole in the sofa upholstery. I was told when I checked in that the key reader at the entrance near the pool didn't work, and I found out the bubbler in the spa doesn't work and probably will never work (something to do with the original installation.) The one significant issue with the breakfast bar was the lack of meat on the buffet. Also, the eggs, for lack of a better word, were weird. I would use this hotel again, but it isn't up to the same standards I've come to expect from Holiday Inn Express. January 27, 2014
Rated 5.0 out of 5.0 by beds Beds were amazing and the pillows were like sleeping on clouds. January 16, 2014
Rated 5.0 out of 5.0 by Home Away From Home While working in the area,I had the pleasure of staying at the Holiday Inn and Express of Chickasha,Oklahoma. The staff is very friendly and accepting. The property is well maintained, and the room was immaculate. I was very comfortable and slept well.Not a deal breaker, but it was nice to have a smoking room. And surprisingly enough, it did not smell of cigarettes. I would highly recommended this HIE to other travelers if they had to spend a night in Chickasha. Thank you very much to the staff and the general manager for making my stay pleasurable and a home away from home. December 26, 2013
Rated 5.0 out of 5.0 by Good Stay On check in the staff was very helpful and friendly. The lady working the breakfast was friendly and effiecent. One of the days I stayed they were having a conference/meeting in the board room and she had to take care of the guest breakfast and the needs of the meeting. It was just too much for one person. They should have put on 1 more person for either the breakfast or the meeting to even things out. She was obviously out of breath from rushing back and forth. I stayed 4 nights. And after the first night the desk clerks were hit and miss on friendlyness and contact with guests coming and going. Only once did a clerk ask how my night was and tell me to have a good day when I was leaving. And on my check out day, as I was leaving the hotel pulling my bag, no one asked if I enjoyed my stay or asked me to come back. I am not sure if that was because they were booked solid the whole time I was there and they dont care. Or if the front staff were too busy checking schedules to pay attention. I am a platinum elite member and travel a lot. I usually try to get a room on the back side of the hotel but this time I was on the front. I have to get up at 4:30am to be at the jobsite early so I go to sleep fairly early. The traffic and coming and going in the parking lot was a deffinate problem. Lot of oilfield shift workers coming in at all hours, talking loud and hollering at each other across the parking lot. The hotel was clean and the rooms comfortable. The breakfast was hot and there was plenty ready. The front desk could be more friendly and inviting, but I was there to work not make life long friends. It was a pleasant experience for the most part, I will stay here again in the future. December 16, 2013
Rated 3.0 out of 5.0 by James Check out was at noon, maid service knocked on door and tried to come in room 8am with us sleeping , room rate was to high for the area December 3, 2013
Rated 5.0 out of 5.0 by Excellent Property We stayed here for 4 nights and loved it!!!The front desk staff, Manager, and other team members were so warm, welcoming, hospitable, yet professional and business-like. The lady in charge of the delicious breakfast was awesome. She replenished food on the line as soon as it was consumed. She was always "on top" of the situation. Our room was extremely clean, bathrooms sanitized, and the beds were wonderfully comfortable. We loved our stay here...Would recommend this property to anyone. We would come in from a long exhausting day of work, and it was like returned to a "palace"...Everyone there went out of their way to insure our stay was beyond "comfortable"...they responded to our questions readily and in a friendly manner...Will return again and again.... November 19, 2013
Rated 5.0 out of 5.0 by Excellent overall. Breakfast could have been somewhat more varied, but overall okay. Front staff was excellent, friendly, easy to deal with, etc. I asked for more coffee packets, and they were brought to my room. November 19, 2013
Rated 5.0 out of 5.0 by HI Express Chickasha Clean, friendly, excellent WIFI reception, and I even had a great night sleep. Consistent with the Holiday Inn Express locations across the country. November 19, 2013
Rated 5.0 out of 5.0 by great stay very comfy and nice, would stay there again for next year November 13, 2013
Rated 5.0 out of 5.0 by Friendly helpful management & staff Management worked me in on short notice.....on one stay they provided the larger room at the same cost as a single.....that were all taken. All the staff cordial & friendly...... Room always clean...& smells good November 10, 2013
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