Rated 4.3 out of 5 by 32
Rated 3.0 out of 5.0 by TxBoone Smoke
This hotel is a smoking hotel. You can smell cigarette smoke everywhere - in the lobby, in the elevators, in the breakfast from, and especially in the rooms.
February 23, 2014
Rated 5.0 out of 5.0 by Grimmy amazing service!!
In this day and age, it seems customer service has been forced, at best, through employees and is not genuine.
I can honestly say that EVERY staff member seemed well trained, caring and SINCERE. We had checked in for one night and it turned into to several due to delays on our home, yet they helped us throughout our stay and never made us feel like a burden or a "better rate" customer.
The facilities does need some repair, however it is still top quality!!!!
THANK YOU SO MUCH AND KEEP UP WITH THE HEART FELT SERVICE.
February 10, 2014
Rated 3.0 out of 5.0 by Hitch50 Not bad overall, room was clean and friendly staff.
Though I have no major issues with this location, there were multiple little things. The room was a suite, but only because that is what they gave me. The A/C unit was kind of small for this room, so it took a long time to make a difference. Maintenance was a bit of an issue throughout the hotel. Starting in the room, there was a loose tile on the floor in the bathroom (not real bad, but it was definitely loose) and there was a hole in the sofa upholstery. I was told when I checked in that the key reader at the entrance near the pool didn't work, and I found out the bubbler in the spa doesn't work and probably will never work (something to do with the original installation.) The one significant issue with the breakfast bar was the lack of meat on the buffet. Also, the eggs, for lack of a better word, were weird. I would use this hotel again, but it isn't up to the same standards I've come to expect from Holiday Inn Express.
January 27, 2014