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Rated 4.6 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Wonderful Stay This hotel was wonderful. It was clean, comfortable, and updated. The kids enjoyed the pool. The staff was friendly and the service was outstanding. They called our room to see how we liked it and if there was anything we needed. At breakfast, we were asked how everything was, thanked for our stay, and invited back. Everything was great. The breakfast bar was hot and fresh with many choices. With a good nights sleep and a good breakfast, we were ready to go hiking for the day. We will definitely visit again. July 21, 2014
Rated 5.0 out of 5.0 by Great Hotel Very nice hotel with a great salt water pool and very nice rooms. Great staff and layout of lobby. View is not spectacular there is construction in the back of the hotel but you can not hear anything from your rooms. This hotel is a keeper and we will be back. July 17, 2014
Rated 3.0 out of 5.0 by Okay for what we wanted We selected this hotel because of its proximity to the outdoor drama Techcumseh. The hotel was okay for what we wanted- a place to sleep/swim as we did other things around the area. The beds were a little hard and the room had a cobweb in the corner the entire three days we stayed there. The staff was very friendly and welcoming. July 17, 2014
Rated 5.0 out of 5.0 by great met all my needs that I was looking for and the lady at the front desk took care of what we were looking for. July 15, 2014
Rated 5.0 out of 5.0 by Excellent One of the best Holiday Inn Express Hotels we've ever stayed in. Everything spotless, updated and welcoming. Excellent breakfast, with wonderful variety. Rooms are lovely and comfortable. Top-notch all the way around! July 14, 2014
Rated 3.0 out of 5.0 by Good front desk service, upgrade the housekeeping The cheapest easiest way to satisfy a guest is to provide a clean room. I care less about the size of the television and the quality of the shampoo than I do about the general cleanliness of the room. The shower curtains were old and mildewing in the first room. I appreciated the quick response to move me to another room. I prefer to have someone meet me up on the floor so I don't have to take everything back down stairs to the front desk and then go back up to the new room. i understand that front desk people can't always leave the front desk, but I was already inconvenienced so having someone bring me the key to another room and see what I have an issue with is a stronger response to unsatisfactory conditions.The new room had a better shower curtain. I do yoga so I notice if floors are vacuumed, and this one didn't seem very clean. It's not a filthy place but they need to step it up. July 11, 2014
Rated 4.0 out of 5.0 by Enjoyed our stay Excellent breakfast menu. Everything was hot and the staff very friendly. Our Grandsons liked the pool. July 9, 2014
Rated 5.0 out of 5.0 by very busy weekend;staff waqs great Breakfast staff was WONDERFUL! food was at temp and fresh; beds were heavenly; towels were soft enough to be comfortable and hard enough to actually dry you off!! Pool was great and easy checkout July 7, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Beautiful Room We walked through the doors and were pleasantly surprised by the beautifully decorated lobby and breakfast eating area. We were greeted with friendly faces and smiles. It was a breath of fresh air after driving hours on the road. This hotel was spotless. The room was gorgeous. I loved the furniture. The bed was so comfortable. We had the best night sleep during our whole trip, sure it's on the way home. There are outlets everywhere, which is great for charging phones, ipads,etc. The staff even called to see if the room was to our liking. The fitness center is only two treadmills and a cycle machine, no weights. The breakfast is wonderful. A lot of food choices here. Overall this is a great hotel, clean, beautiful, wonderful staff. June 23, 2014
Rated 5.0 out of 5.0 by Great Experience Friendly staff, very clean, comfortable and upscale room, Great sleep. Excellent breakfast. June 19, 2014
Rated 4.0 out of 5.0 by Older Part of TOwn, But Updated Hotel Heard this hotel location was a bit run down, but, this is not true. The hotel must have undergone renovations since my friend stayed. The hotel staff was very accommodating and helpful. Only downside was no "real" restaurants within walking distance. newer section of town is only a few miles away. June 17, 2014
Rated 5.0 out of 5.0 by great pillows, towels and bed Really happy they had grapefruit! Clean and fresh environment. June 15, 2014
Rated 5.0 out of 5.0 by Clean, comfortable hotel Very clean, comfortable and quiet hotel. I personally didn't eat breakfast, but another person with me was very pleased. June 5, 2014
Rated 5.0 out of 5.0 by Second Holiday Inn Express stay Very friendly staff that made us feel welcome even after check in. There were staff in the hallway working with boxes and it looked like new linens. They were smiling, friendly and polite asking us if we needed anything.. They treated us like one of them. Inside the room it was clean and had a clean smell about it. Although the stay was brief it was a very good experience. June 3, 2014
Rated 5.0 out of 5.0 by Great Service---Staff was very Responsive Desk Staff was very helpful. Only thing I'd like to see added is a hot tub. June 2, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Very friendly and helpful staff. Nice hotel - clean, safe, attractive. Left a Kindle in the room and staff called me to tell me. They sent it immediately. Thank you so much. June 1, 2014
Rated 5.0 out of 5.0 by Beautiful Property, Wonderful Staff What a wonderful surprise to find such a nice property in Chillicothe. Completely renovated, everything from the lobby to the rooms are beautifully decorated and perfectly maintained. Housekeeping is immaculate. Don't know who the contractor was who did the renovations, but IHG would be wise to use the redesign here as the prototype for future Holiday Inn renovations. While the stay was great, I also want to recognize Natalie at the front desk and the lady in the breakfast room on their warm, welcoming demeanor and customer service. Back in the office today, I highly recommended this property to my colleagues as the best place to stay for our business trips to Adena/Chillicothe. May 19, 2014
Rated 3.0 out of 5.0 by room location I was put in room 104 which is right next to the laundry for the hotel services. The constant beeping of dryers and early morning worker arrival was loud enough to wake me with the banging of carts and loud voices. This hotel is fine as long as you are not on first floor. Not much choice of food close by either. Way to expensive for the location, old run down town. May 12, 2014
Rated 5.0 out of 5.0 by Friendly staff Was welcomed by an especially friendly and helpful desk agent. Bkfst was set up early, allowing me to eat before an early departure. May 9, 2014
Rated 5.0 out of 5.0 by While working out of town The Holiday Inn Express was just right for all of my needs while staying in the area for work. Only 1 issue is that there are not any higher quality Food places close by. Not IHG's fault but it would have made the stay better. My thanks to the staff there. They were all very nice and helpful. April 30, 2014
Rated 5.0 out of 5.0 by Diamond in the rough The first time I stayed at this property was about a month ago. I drove up to see a closed restaurant in front and a factory in the back. The location turned out to be very safe and close to historic downtown Chillicothe. The inside of the hotel and the service made up for the surroundings. The property is modern and meticulous. Every associate was friendly and inviting. Being a couple miles from the busy retail area, it was very quiet which I like. The rooms are appointed with comfortable beds and above average amenities. I travel each week and stay at many properties. I stayed again the second time this past week and my impression stayed the same. I am very satisfied. April 27, 2014
Rated 4.0 out of 5.0 by Chillicothe Holiday Inn Express Very nice, almost new hotel. The bed was comfortable, and we had a little fridge to keep our beverages cold. It was quiet. The breakfast was excellent. April 22, 2014
Rated 4.0 out of 5.0 by Outstanding But Two Things Reserved the room for my out of town daughter and son in law to have an adult night out while we watched the grandkids. Excellent facilities and the desk staff was outstanding. The only possible negatives : I thought rates were pricey for a city Chillicothe's size (but I'm probably out of touch). After check out my daughter inadvertently left an athletic suit in the room . She checked back the following day and I checked a day later to no avail . Desk staff was helpful in checking lost/found and housekeeping headquarters . I can give you the 9 or 9.5, just not the 10. I will recommend you as my first choice to all out of towners who ask . April 20, 2014
Rated 5.0 out of 5.0 by Absolutely amazing! Everything in the room was great. The staff goes out of their way to help you. The hostess in the breakfast room made sure all the food was hot and fresh. This is the first time I have ever had a hostess actually wait on us-like offering us another cup of coffee when she had made a fresh pot. If every holiday Inn express was like this one, I would never consider staying at any other hotel! March 19, 2014
Rated 4.0 out of 5.0 by Best place to stay in the area It is like your second home Very high and personalized service and always a smile in the face March 15, 2014
Rated 5.0 out of 5.0 by Always an excellent stay!!! I haven't stayed since last fall. I noticed the potted plants and flowers in the lobby and breakfast area. These along with the fireplace psychologically warms up these terrible never ending frigid weeks. Lori and Ronda were very helpful and efficient in checking me in using reward nights points. Ross County was under Level 2 snow emergency and Natelie extended my check out time to 2pm to allow me to stay until the roads were more clear. Elsa's breakfast service is always super efficient and bubbly at 6am and keeps the breakfast items fresh and well stocked even if you come at in at 9:55am. Jason was extremely thoughtful in cleaning off my car. I have trouble with balance and this was EXTREMELY HELPFUL!!!!! My work schedule is more of a 2nd shift one and the hotel is extremely quiet even being near the lobby. The housekeeping staff is very considerate for those who aren't on a 1st shift schedule. The beds and pillows and linens are extremely comfortable and it would be very easy to stay in bed and watch movies or read on these frigid days. I have stayed multiple days before; every room has a mircowave and mini fridge. I have brought in food and this is very convienent and saves on food expense. There is a very comfortable desk chair and work table with ample light. Each lamp has extra plug ins for the cell phones and electronics. Bathrooms are spotless and there are a good supply of spotless towels, soap, shampoo, conditioner and body lotion. I felt welcomed from the very first day I stayed. I leave relaxed and well rested. The owner, manager and all the staff take pride in making this a very comfortable, super clean hotel. February 15, 2014
Rated 5.0 out of 5.0 by Very Pleasantly Surprised! My wife and I live in North Carolina and travel to Chillicothe, Ohio (our home city) several times each year to spend time with our sons and their families. During our recent trip to Ohio for the Christmas holiday, no rooms were available at our favorite B&B, so we decided to stay at the Holiday Inn Express in Chillicothe for the first time. We were very pleasantly surprised regarding almost every aspect of our week-long stay. We were greeted by Natalie and other staff members in a friendly manner which made us feel welcomed right away. We were impressed by the fact that the building was updated and modern with all necessary amenities and was unusually clean. The rooms were spacious, clean and comfortable and the beds allowed for a good night's rest. The bathroom actually had a functioning exhaust fan (hard to find these days) and the room lamps included extra electrical outlets for the charging of cell phones, laptop computers, etc. Crystal, Viktoria and their supervisor were friendly and did an excellent job with their housekeeping duties. The breakfast bar was clean and well-maintained with a good assortment of meat, eggs, fruit, vegetables, cereals, etc., and the hostesses, Elsa and April, were very friendly and accommodating. Congratulations to the management of this facility for hiring such high-quality employees and for providing them with the proper training. It is obvious that everyone at the Holiday Inn Express in Chillicothe demonstrates pride in their work and realizes the importance of making the customer feel important and welcomed. As travelers seeking lodging, we believe that the most important qualities of a good hotel include FRIENDLINESS and CLEANLINESS! Kudos to the management and staff at this location for scoring high marks in BOTH categories! We actually left Chillicothe feeling like we had made a few new friends and look forward to seeing them again when we return to Ohio. Keep up the good work! January 21, 2014
Rated 5.0 out of 5.0 by Great staff and great room with only a small twist... The location is just right. Right off the highway. The facility is modern and clean. The place was clean and our room was wonderful. More importantly the bathroom was clean and new. The staff was great. The breakfast was good. The only problem was that our room smelled like smoke. Perhaps it wasn't used for a while. More importantly the mornings were wonderful because of Elsa. As a fellow Filipino it was nice to see another friendly place. She was so courteous and one of the most hard working ladies I have seen. I hope the management will bring her up the ranks because she is A PEOPLE PERSON! She needs to be the one greeting people. Very few people take pride in what they do and she is one of them. Thank you Elsa for making our stay awesome. The Filipino and German couple :) December 6, 2013
Rated 5.0 out of 5.0 by It shows that the management takes pride in this hotel. We had read positive reviews on this hotel before booking, and we were also very pleased with our stay. The hotel is well decorated, very clean and I'm guessing has been recently remodeled. It does have a very nice breakfast included in the cost and the lady who manages it is very nice. Just my personal preference, I always like having the sink outside of the toilet/shower area, and this was not set up that way. However, we would definitely stay here again and would highly recommend. December 5, 2013
Rated 4.0 out of 5.0 by Comfortable hotel, great hospitality. My son and I stayed overnight in the midst of a long road trip. The room was clean and comfortable (though the acoustics are not great with hard tile next to the suite door); the breakfast was pretty good. What made the experience for us was Elsa - she checked us in when we arrived and then hosted breakfast. She clearly enjoys her job and takes pride in making guests feel welcome and at home. I think that kind of hospitality is rare and it makes a difference! November 30, 2013
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