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Rated 4.6 out of 5 by 172 reviewers.
Rated 2.0 out of 5.0 Don't Stay Here If You Need Wireless Internet I was unable to connect to the wireless internet at the hotel due to too much traffic. The staff handled the situation poorly. When traveling for business I need internet. If you don't care about that then this hotel is acceptable. If it is a big deal I would steer clear. March 1, 2015
Rated 4.0 out of 5.0 by powerpoints All IHG hotels have the same issue. No powerpoints beside the bed. I charge my phone and use it as an alarm clock, others want to surf facebook in bed, and there is almost never powerpoints where you want them. PLEASE, put powerpoints on every bedside table! February 21, 2015
Rated 5.0 out of 5.0 by Good place to stay Quiet and nice stay. Good location, good service, good food. The insulation was good enough to keep out Highway noises. Room had good temp control. February 20, 2015
Rated 4.0 out of 5.0 by Value Stay No surprises and value for the money with clean facilities. Need to shakeup the breakfast menu and offer more fruit and healthy options. Also, elevator was very slow. February 18, 2015
Rated 5.0 out of 5.0 by Clean and comfortable rooms The rooms were clean and comfortable. Staff was friendly. February 18, 2015
Rated 2.0 out of 5.0 by staff rude and tons of kids I was staying at this hotel due to an unexpected death in the family. I booked my room the day before and recieved military discount. My brother then decided to stay at the same hotel as I did and they would not honor military discount. The receptionist stated that they didnt offer military discount for the weekend because it was valentines day weekend, yet i recieved military rate. How does this happen?! Also, i noticed a security guard at the front entrance? This was not a reassuring symbol at the front door when i was bringing my luggage in. I stay at holiday inn express when i travel for business with the government and this is the first time ive seen a security guard. After settling into my room, I Called the front desk to inquire about pool hours and wifi password. Receptionist rattled off that pool closes at 11p and password was in my envelope upon arrival. I explained that i misplaced my envelop and requested the password. She muttered the password quickly and with a rude tone of voice. Then at about 930p, I went down to the pool to relax, just to discover there were tons of little kids splashing in the whirlpool and swiming pool. No relaxation to be had at the pool. Most hotels have adults only after a certain time, clearly this hotel doesnt. Since the pool was not an option, I decided to order Pizza in. I called every pizza place in town and NONE of them would deliver. So i ended up having to go pick up my food at 1030p. This hotel should work with local businesses to get delivery to their location because this was very inconvenient. Finally, after eating my pizza that I had to go pick up, I climbed into bed around 1145p just to struggle with kids running up and down the hallways until around 1a. I slept decent until around 7a when kids were running up and down the halls again. When i went down for breakfast I mentioned the kids running to the guy at the front desk. He informed me that there was a hockey tournament and there were a lot of little kids for the weekend. Not an apology or sorry for the inconvenience like i was just expected to understand. I choose holiday inn express for my hotel needs when i travel. I have stayed in these hotels all over the country. Just this past 6 months, ive stayed in 5 different locations from oklahoma, kansas, minnisota, wisconsin. Every single time I have stayed at a holiday inn express, I have been impressed by the professional and relaxing atmosphere. This time, however, i was very disappointed. I wish I would have stayed at the Eau Claire South location even though it required an additional 30min drive time to the funeral home. February 17, 2015
Rated 4.0 out of 5.0 by Nice place I have stayed here quite a few times for business purposes. It is a nice place, clean and has a pretty good continental breakfast. I have never had any problems at this hotel. February 17, 2015
Rated 5.0 out of 5.0 by Excellent Hotel I travel mainly WI for work and this hotel is one of my favorites. This was my 3rd visit. It's always clean, rooms are nice, beds are comfortable, staff is always pleasant, breakfast is great (plenty of options), fitness center is adequate. I'd definitely recommend this hotel to others. My only complaint would be that the pool was a little cold for my liking. Will definitely stay here again. February 16, 2015
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