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Rated 4.4 out of 5 by 155 reviewers.
Rated 1.0 out of 5.0 by WORST STAY EVER We stayed at this hotel for 2 nights for an event in Christansburg. The first night, around 2 in the am, the fire alarm in our room started going off because the battery was dying (mind you Day Lights Saving time was 2 weeks ago). I called the front desk and the women on duty didn't seem to know what to do. She stated, "this should have been checked before your stay". The roll away we had for our youngest son, had springs poking up and when he moved in the bed, the end would drop because it couldn't stay latched. Around 7 am the next morning, the hotel fire alarm goes off for several minutes (related to the pool so we are told). I asked for extra sheets to help make the useless roll away bed softer to sleep on if they could not replace it while we were out of the room for the entire day. When we returned, NOTHING was done! The second night stay, around 5 am, the hotel fire alarm goes off AGAIN for SEVERAL minutes and people were rushing room to room to tell people to leave. ONCE AGAIN, this alarm was related to the "pool". This hotel was the worst stay we have EVER had at any Holiday Inn Express. We have never had an experience where there was no formal "manager" on duty throughout our stay for me to speak directly to regarding the numerous issues. The young students that were working the desk did the best they could, but considering ALL the issues, could not fully make this MOST unpleasant stay better! WE will NOT be using this hotel again for future visits... no uninterrupted night sleep throughout ENTIRE visit (NOT ONE NIGHT), poor sleeping conditions, old useless roll away, lack of knowledgeable evening and early hours staff to deal with emergency situations!!! November 18, 2014
Rated 5.0 out of 5.0 by Nice comfortable room and bed, good friendly service The stay was very pleasant and enjoyable and exactly what we needed. Clean comfortable room with microwave and refridgerator. The bathroom was roomy and lite well. The beds were comforable. The motel itself was well kept and the breakfast was very good. The staff was friendly. The only negative we were on bath towel short but for our brief stay it wasn't really a big concern. November 14, 2014
Rated 5.0 out of 5.0 by clean safe and freindly hotel was perfect for are needs . travel by motorcycle and staff allowed us to park bike right in front and in plan view of the front desk staff. they really cared that we wanted to make sure are bikes where ok. for that 100 stars in my book November 13, 2014
Rated 5.0 out of 5.0 by Excellent customer service There was excellent customer service experience during my entire stay, I will always come back whenever I visit Virginia. Best place to relax with family. November 9, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We had a good experience after a cold, wet afternoon of VT football. It was great to be back in the room for a hot shower and a comfortable night's rest. November 6, 2014
Rated 4.0 out of 5.0 by Good overall... poor AC and Heat Clean and staff very friendly... but didn't sleep well as the HVAC had no on wall thermostat and the dial on the unit was hard to predict how to set. The room was very dry and all in my room ended up with clogged sinuses. November 6, 2014
Rated 5.0 out of 5.0 by Great, friendly service From the time of check-in until the time of check-out, my family was met with great customer service. October 30, 2014
Rated 5.0 out of 5.0 by Christiansburg HIE We arrived in Christiansburg late Friday afternoon without reservations. We found HIE near an I81 exit. The staff was quite pleasant, the room was clean and well furnished with all we needed, and restaurants were nearby. Great experience. October 29, 2014
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