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Rated 4.4 out of 5 by 159 reviewers.
Rated 4.0 out of 5.0 by Good Accomodations We stayed at this Holiday Inn Express November 16 and checked out November 17. Everything was wonderful until the city water main broke and we had no water to shower or flush the toilet with. This is not what I paid for or expected when we checked into the hotel. Why isn't there some alternative water supply? I would still stay at this hotel in the future and recommend it to others. But I was not happy being without water. This would have been a 5 star visit otherwise. November 21, 2014
Rated 2.0 out of 5.0 by Location was good There was alot of noise in the hallway. At 5am the entire hotel was awakened to the fire alarm. The entire hotel evacuated. Once the alarm silenced no one from the hotel alerted us that we could return to our room. We tried to find someone at the front desk to ask but there was no one. We proceeded to return to our room. The next morning I asked the front desk what caused the alarm and was told it was the humidity from the pool that set it off. They also told me the front desk staff was not properly trained to handle the situation. November 21, 2014
Rated 5.0 out of 5.0 by Great hotel The hotel staff was very friendly and professional. The rooms were very nice and clean. I will definitely stay at this hotel again next year when I go back to the area. November 20, 2014
Rated 5.0 out of 5.0 by Memorable stay I stayed at this hotel for business and brought along my wife. The attendant who checked us in was very friendly. The room was very accomodating. November 19, 2014
Rated 1.0 out of 5.0 by WORST STAY EVER We stayed at this hotel for 2 nights for an event in Christansburg. The first night, around 2 in the am, the fire alarm in our room started going off because the battery was dying (mind you Day Lights Saving time was 2 weeks ago). I called the front desk and the women on duty didn't seem to know what to do. She stated, "this should have been checked before your stay". The roll away we had for our youngest son, had springs poking up and when he moved in the bed, the end would drop because it couldn't stay latched. Around 7 am the next morning, the hotel fire alarm goes off for several minutes (related to the pool so we are told). I asked for extra sheets to help make the useless roll away bed softer to sleep on if they could not replace it while we were out of the room for the entire day. When we returned, NOTHING was done! The second night stay, around 5 am, the hotel fire alarm goes off AGAIN for SEVERAL minutes and people were rushing room to room to tell people to leave. ONCE AGAIN, this alarm was related to the "pool". This hotel was the worst stay we have EVER had at any Holiday Inn Express. We have never had an experience where there was no formal "manager" on duty throughout our stay for me to speak directly to regarding the numerous issues. The young students that were working the desk did the best they could, but considering ALL the issues, could not fully make this MOST unpleasant stay better! WE will NOT be using this hotel again for future visits... no uninterrupted night sleep throughout ENTIRE visit (NOT ONE NIGHT), poor sleeping conditions, old useless roll away, lack of knowledgeable evening and early hours staff to deal with emergency situations!!! November 18, 2014
Rated 5.0 out of 5.0 by Nice comfortable room and bed, good friendly service The stay was very pleasant and enjoyable and exactly what we needed. Clean comfortable room with microwave and refridgerator. The bathroom was roomy and lite well. The beds were comforable. The motel itself was well kept and the breakfast was very good. The staff was friendly. The only negative we were on bath towel short but for our brief stay it wasn't really a big concern. November 14, 2014
Rated 5.0 out of 5.0 by clean safe and freindly hotel was perfect for are needs . travel by motorcycle and staff allowed us to park bike right in front and in plan view of the front desk staff. they really cared that we wanted to make sure are bikes where ok. for that 100 stars in my book November 13, 2014
Rated 5.0 out of 5.0 by Excellent customer service There was excellent customer service experience during my entire stay, I will always come back whenever I visit Virginia. Best place to relax with family. November 9, 2014
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