Rated 4.3 out of 5 by 67
Rated 1.0 out of 5.0 by MSS11 Very disappointing stay - king instead of 2 queens for 4!!!
We made reservations for in early July for our stay and booked a room though Holiday Inn's website for two (2) queen beds as there were four of us traveling together for Thurs., Fri., and Sat. nights. The room type showed on our reservation until the day we checked in. Apparently the hotel decided they would rather put us in a room w/ just a king bed. The night attendant indicated he could not put us in the room we had reserved as he would get "written up" and that the decision to change our room was made earlier that day. There was in fact a room w/ two (2) queens available for that Thurs. but if we were to switch for that night would have to move back to the king room for Fri. & Sat. evenings as that room was reserved for the weekend, although not for us who had also reserved a room with two (2) queens. We worked on this for two (2) hours Thurs. night w/ the hotel, Reservations and Customer Service before we finally gave up. While in the lobby also heard two (2) other parties with the same issue on that Sat. Obviously the hotel has a problem w/ their room inventory/booking systems as this appears to be quite common. I'm also a IGH Platinum Memeber and this was never acknowledged.
August 5, 2013
Rated 3.0 out of 5.0 by Djayd24 A little loud
First we opened the fridge and it was not cleaned. There was left over food and sodas. The people next to us were slamming doors at 130 am and then the fire alarm went off at 3 am. Didn't sleep very well.
August 4, 2013
Rated 2.0 out of 5.0 by karenandtim Staff is unfriendly
The front desk staff was awful. Did not feel welcomed and would not choose this hotel again
July 28, 2013
Rated 5.0 out of 5.0 by busvisitor Comfortable & convenient
This was an excellant hotel and I will use it again in future.
July 26, 2013
Rated 5.0 out of 5.0 by miller70 manager's above the call
late night request for "any bottled water" got me a stapled bag with manager"s own personal snack bars and bottled water without hesitation!!
July 25, 2013
Rated 5.0 out of 5.0 by ross223 Great Stay
We where very pleased with everything! The room was clean and comfortable. Breakfast was great. Staff very friendly.
July 10, 2013
Rated 4.0 out of 5.0 by Kristine65 Preparedness
Overall the room was clean. We were hesitant to go in because the room was open, we thought it was occupied. Had the cleaning gal not been on the floor we would have been hesitant to go in. However once we did get in there was not one single towel or wash cloth in the room, and no waste basket. We did tell the cleaning girl and they brought them fairly quickly, but it makes one wonder what else was forgotten and/or not completed fully. The only reason we didn't drag all our stuff back to the front desk was we had been driving for over 10 hrs and were exhausted and taking all our stuff back down to the 1st floor just seemed to much at that time.
There was a review card I filled out but no place to put it. Give it to the front desk..really? So when they see that the review had a complaint on it you know where it would have been "filed".
We recently stayed in Millersburg, Ohio at a different establishment paid quite a bit less than this room and there was nothing that was forgotten. I know it probably seems trivial just missing towels. But if there assigning rooms, WITH a reservation than EVERYTHING should have been ready.
Breakfast was well something to eat, nothing to write home about, Egg beaters...blaaah pancake maker made thin pancakes that taste like dust, bacon was barely cooked. Like I said it was OK and that's about it.
July 4, 2013
Rated 4.0 out of 5.0 by VAGuest BIg brother is watching you!
Hotel was very nice- girl behind desk was constantly looking over our shoulder and babysitting our group. Telling us we couldn't do certain things. (like eat our pizza outside). We asked for late checkout and she told us we could have one but if we checked out one minute past 2, we would be charged another day. I think she was alittle stressed and worked to much!
July 3, 2013
Rated 5.0 out of 5.0 by HappyJune Wonderful Hotel
My son, niece, and myself decided to stay at this hotel after attending a wedding. The only thing that was a must when looking for a hotel was a indoor simming pool. But, oh my.... we received so much more. I was extremely pleased at the cleanliness of the hotel. The staff was pleasant, and helpful. The breakfast was very nice, hot items were hot, cold items were cold. My son was a huge fan of the lemonade that they served all day at the hotel. Not to mention the swimming pool was the best part of the childrens stay. The only thing I would change is the decision to only stay one day!
June 7, 2013
Rated 2.0 out of 5.0 by Motte It was okay
I was traveling and this was the mid point of my trip. So the location factor of not being far off of the interstate was a plus. It did look very nice on the outside. The rooms could have used a little more detail. In the bathroom the caulking in the showers were very noticeable and not done well at all. The towels were pretty stained as well. Also the faucet in the bath was extremely loose. The air conditioner was an older one where you could just set it at low cool or high cool with no thermostat to digitally set a temp. I had it running on high cool all evening and night and the room was still warm. My main issue was I tried calling the Front Desk 4 different times and they never answered. It would do the "internal ring" sound for the longest and then just go to a busy signal. That was extremely frustrating being I had two small children with me that were in bed so I couldn't just leave to go to the desk. Other than that it was an Okay Holiday Inn. Not the best but not the worst either.
May 19, 2013
Rated 5.0 out of 5.0 by Kati123 Beautiful rooms and superb service.
What a great place to stay at for Spring Weekend at VT. Only wish we could have utilized hotel amenities more. The rooms were beautifully decorated and VERY clean! The staff was AMAZING all around - from reservations, to check-in, to help w/ information during stay, to check-out. The customer service at this hotel surpasses any other place, anywhere across the country. Eric and Alan were professional, kind, and very knowledgeable. I would definitely stay here again.
April 26, 2013
Rated 5.0 out of 5.0 by JoyBee Super Stay
Normally I stay at the Holiday Inn across the street from Virginia Tech, but this time I thought I would try Christiansburg. Imagine my surprise when I discovered that I could stay here for $100 less AND get breakfast! I will be making this my permanent VT weekend visit accommodations.
April 20, 2013
Rated 2.0 out of 5.0 by ggggg excellent staff--room was lacking
Room was clean and fresh but only one bar of soap to share between the shower and the sink. Had to ask for wash clothes... none were in the room. Ran out of facial tissues; no spares available. Bedside clock was broken. Wallpaper was peeling away from wall in bathroom. Sheets were worn thin and nubby.
March 30, 2013
Rated 5.0 out of 5.0 by Burnie95 Wonderful staff and hotel
This was a wonderful hotel. I had recently stayed at the Holiday Inn in Christiansburg before staying here. This stay surpassed the more expensive Holiday Inn by far. The staff was wonderful and helpful. The hotel was clean and very modern. I can not say how much I enjoyed the stay. Plus they recongized me as a priority customer with a welcome package. Aways a nice benefit. The only problem I had was my smoke detector battery ran low in the middle of the night. However I was able to remove it and in the morning the front desk clerk was incredibly sorry and very helpful.
February 28, 2013
Rated 5.0 out of 5.0 by Eva67 Helpful Staff
Alan was so helpful when we needed directions and information about the area. We were really impressed by his attitude and assistance! It seemed like everyone we encountered regarding a question was very helpful. We will definitely stay at Holiday Inn Express in Christiansburg again. The service received here made it easier to deal with the death of my brother so I did not have to be concerned with our lodging. Thanks, Holiday Inn Express Christiansburg, VA!
January 27, 2013
Rated 5.0 out of 5.0 by loa3 Always a great place to stay
We stay at the Christiansburg Holiday Inn Express often. It is a very pleasant place to stay. The personnel are always friendly and helpful, the rooms are very comfortable, and the breakfast buffet is always good. This hotel keeps getting better and better; we highly recommend it.
January 15, 2013
Rated 5.0 out of 5.0 by lvid Hihgly recommend it.
Very nice overall, staff very professional and friendly.
January 15, 2013
Rated 5.0 out of 5.0 by FanForever Best value for the money
My husband and I choose this hotel when we visit our family in New York for Christmas. The return trip home from NY to GA is long so we stop at the Holiday Inn in Christianburg for an overnight stay and enjoy everythng about it. We have dinner at Ruby Tuesdays in the area. It is becoming our tradition. The rooms are clean and fashionable. The breakfast is delicious and we spend a very comfortable and relaxed night. The staff is very accommodating. We can't beat the value for the money. We have signed up to be priority club members as well.
January 8, 2013
Rated 5.0 out of 5.0 by Mary93 Heading home
We were greeted so nicely by the lady at the desk and she gave us our little priority gift. The room was lovely and so quiet. The bath tub was wonderful after a long day traveling. The entire hotel was perfect.
January 7, 2013
Rated 5.0 out of 5.0 by Mary93 On the way home
We were on our way home and were so delighted by the warm welcome from the lady at the desk! She gave us our priority gift which was thoughtful. The room was so quiet and the bath tub was wonderful after a long day in the car. The whole hotel was lovely!
January 7, 2013
Rated 4.0 out of 5.0 by MSgtBogie Evening Check-in
She is grumpy..If you check in after 8:00 PM on a Monday night Dec. 10.. Don't look for a warm welcome..
December 16, 2012
Rated 4.0 out of 5.0 by Skip40 Christiansburg HIE
We have stayed at this hotel several times and is our first choice when visiting family in the area. While the rooms and bathrooms are showing some ware, the staff is very friendly and accommodating, and the breakfast is above average.
December 15, 2012
Rated 4.0 out of 5.0 by TiredDVR Road trip sleep stop
We were tired when we got to the hotel, check-in was smooth. I had used my Priority Club rewards for the stay. The room was clean and neat. Our only complaint on the room was that the mattress was so hard we did not sleep very well. The breakfast area was nice, neat, and well stocked. Staff was friendly and helpful. I would stay here again.
December 11, 2012
Rated 5.0 out of 5.0 by FrankieGee Pleasantly Surprised
We usually stay with a different hotel chain when travelling to VA Tech but last minute plans left us scrambling for a hotel. We booked the Holiday Inn Express and had previously stayed there years earlier. The accommodations were very comfortable and the breakfast was awesome. I will have no "reservations" staying here again in the future. We WILL return.
December 11, 2012
Rated 5.0 out of 5.0 by DrRick Consistant great service
Traveled through the area around Thanksgiving. Made online reservations with ease ahead of time. Arrived at the location right off of the expressway exit after 8 hrs of driving and both times registration took no more than 1 minute with credit card info already on hand. Hotel and rooms are clean, comfortable, relaxing and quiet. The staff is all friendly and accommodating.
December 4, 2012
Rated 5.0 out of 5.0 by HouseHunter Great place to stay
A truly guest oriented place. Special note - men on desk duty offered to go to the gas station and get me a local paper since they did not have one. Now when have you ever heard of somthing like that? Entire hotel was neat as a pin.
November 11, 2012
Rated 5.0 out of 5.0 by nmitch great service and very nice room
My husband and I can't say enough about Holiday Inn Express. We have done a lot of traveling in the past few years and have found Holiday Inn Express by far the best place to stay. The rooms, the service and the overall pleasantness surpasses any other hotel. Their prices have been very reasonable. We will not even think of staying any where else.
October 21, 2012
Rated 5.0 out of 5.0 by lilish1 Excellent place stay!
We have been staying @ the Christiansburg Holiday Inn Express at least twice a year for the past three years and we have always been satisfied by the staff, the comfort of the beds, and the excellent hot breakfast in the mornings!!! We highly recommend staying here when in the Christiansburg area!!!
October 19, 2012
Rated 5.0 out of 5.0 by HappyTrails Last night on the road
Long day. Kids wanted to go swimming. Arrived around 9 pm. Pool was about to close. Evening desk clerk volunteered to leave the pool open after regular closing time so kids could get their swim in. Made the kids happy. Made me happy. Would stay at this location again.
October 5, 2012