Rated 4.4 out of 5 by 70
Rated 2.0 out of 5.0 by disappointedguest702 Bad customer service from front desk agent
Upon making my reservation, I requested 2 double beds based on my family size. Upon check-in I was assigned a King room. I proceeded to ask MariaElena if there were any 2 bed rooms available. She stated the hotel was "sold out". A guest checking in right before us, got a 2 bed room and was requesting a King room. I pointed this out to MariaElena which she proceed to tell me she "can't switch the rooms" and a family of 5, 3 small children, according to MariaElena can sleep on a King bed since "it's a big bed". I couldn't understand the logic for not being able to switch us since the rooms each of us needed were readily available and we were both checking out on the same day. Please invest on customer service training for your employees.
July 21, 2014
Rated 2.0 out of 5.0 Fair hotel, scary area
Hotel is located in a less than desirable area of San Diego. The property is however, well kept and clean. Rooms are very dark in design and drab - depressing.
Front desk hassled me regarding government rate despite credentials, this was highly annoying and unappreciated.
The gym is small with low quality equipment that didn't work properly.
July 18, 2014
Rated 5.0 out of 5.0 by Patrick789456 Excelente hotel, cómodo, limpio y tranquilo.
Excelente hotel, cómodo, limpio y tranquilo. Una gran opción para ir de compras a los outlets en un fin de semana.
July 16, 2014
Rated 5.0 out of 5.0 by Steveo1 Breakfast Area
Would recommend having rice steamer and sauces added. Rice is a good morning starch staple to be added to breakfast.
July 15, 2014
Rated 5.0 out of 5.0 by Dee1867 Service
The room was a double room with a couch and double tv's. The stay was really nice. We stayed 6 days and had a wonderful time there. My best experience was the fact that I left my wedding ring in the room and realized it after my return to Mississippi. I called the hotel and spoke with Carlos. He said there were people in the room but once they check out, he would check the room and call me back. He called me back within 4 hours to tell me he found the ring. Can I say how thrilled I was with Carlos. He then mailed the ring to me the same day. Bless you Carlos!
July 14, 2014
Rated 5.0 out of 5.0 by tampa730 Clean room, frienndly staff and good breakfast
Overall, I was quite pleased with my stay here. The room was clean, the staff upon check-in was very friendly and the breakfast was pretty good the next morning.
There is a pool here, it's a small pool (I didn't use it) however it did look clean.
The only thing that I wish was that the hotel was a little closer to downtown San Diego. It's about a 15 minute drive (more with traffic).
Overall, we had a nice stay.
July 10, 2014
Rated 5.0 out of 5.0 by SWL35 Excelente Servicio
Excelente servicio. Personal muy atento y habitaciones comodas. Buena ubicacion
July 9, 2014
Rated 4.0 out of 5.0 by longone excellent breakfast and service
The breakfast and the service were exceptional. The security personnel were involved and accommodating. The staff were attuned to our needs.
July 4, 2014