Rated 4.4 out of 5 by 73
Rated 5.0 out of 5.0 by pinetree15 Great Stay
Great Stay. Easy to find location by the freeway and close to the blue line rail station. Carlos at the front desk was very friendly and made our stay. He provided great local information and always greeted us with a smile. Definitely would come back.
July 23, 2014
Rated 5.0 out of 5.0 by Glenn661 Great staff
Room was nice, clean, staff was great. location good, resturants nearby were great.
July 23, 2014
Rated 3.0 out of 5.0 by Howell_ Household Just OK
I have stayed at numerous Holiday Inns all over the world, and this is one where I would have to say is just OK. Not so good looking location.
July 22, 2014
Rated 2.0 out of 5.0 by disappointedguest702 Bad customer service from front desk agent
Upon making my reservation, I requested 2 double beds based on my family size. Upon check-in I was assigned a King room. I proceeded to ask MariaElena if there were any 2 bed rooms available. She stated the hotel was "sold out". A guest checking in right before us, got a 2 bed room and was requesting a King room. I pointed this out to MariaElena which she proceed to tell me she "can't switch the rooms" and a family of 5, 3 small children, according to MariaElena can sleep on a King bed since "it's a big bed". I couldn't understand the logic for not being able to switch us since the rooms each of us needed were readily available and we were both checking out on the same day. Please invest on customer service training for your employees.
July 21, 2014
Rated 2.0 out of 5.0 Fair hotel, scary area
Hotel is located in a less than desirable area of San Diego. The property is however, well kept and clean. Rooms are very dark in design and drab - depressing.
Front desk hassled me regarding government rate despite credentials, this was highly annoying and unappreciated.
The gym is small with low quality equipment that didn't work properly.
July 18, 2014
Rated 5.0 out of 5.0 by Patrick789456 Excelente hotel, cómodo, limpio y tranquilo.
Excelente hotel, cómodo, limpio y tranquilo. Una gran opción para ir de compras a los outlets en un fin de semana.
July 16, 2014
Rated 5.0 out of 5.0 by Steveo1 Breakfast Area
Would recommend having rice steamer and sauces added. Rice is a good morning starch staple to be added to breakfast.
July 15, 2014
Rated 5.0 out of 5.0 by Dee1867 Service
The room was a double room with a couch and double tv's. The stay was really nice. We stayed 6 days and had a wonderful time there. My best experience was the fact that I left my wedding ring in the room and realized it after my return to Mississippi. I called the hotel and spoke with Carlos. He said there were people in the room but once they check out, he would check the room and call me back. He called me back within 4 hours to tell me he found the ring. Can I say how thrilled I was with Carlos. He then mailed the ring to me the same day. Bless you Carlos!
July 14, 2014