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Rated 4.4 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Comfortable, clean and quiet. We were in town for a graduation and after a long day looked forward to relaxing. The room was great and the beds very comfortable. We will stay here again when in town visiting. June 14, 2014
Rated 4.0 out of 5.0 by Good but needs updating Good value in comparison to the prices of other places in the area. Staff was super friendly and helpful. The beds were excellent (for me), firm and not worn out. We really liked that they used sheets instead of those old comforters. I liked that they had the pillows labeled on the cases as firm or soft even though I don't like feather pillows. Although i'm sure if I'd asked, I could have got a foam pillow instead. I didn't like that there was no fan in the bathroom and the bathroom sink drained very slow. The air conditioner worked well, although it would have been nice to have just a fan function to circulate air. I did take a peek at the filter in the conditioner just out of curiosity and it was pretty caked with dust. While entering the front entrance, it would have been nice to have automatic doors or a button (a handicap one) to open the door seeing my hands were full of luggage. The breakfast was excellent! A ton of choices and nice breakfast hours. The fitness center was pretty good; I used the treadmill and it was nice; lots of features and worked well. I liked that it had water, tv, sani wipes and towels. Overall I would stay again because of the friendly staff, good value and location close to downtown San Diego. June 13, 2014
Rated 4.0 out of 5.0 by Chula HIE Great place to stay for the money. Had a small issue with Ants in my room but it was quickly taken care of by the staff. June 11, 2014
Rated 2.0 out of 5.0 by Terrible reception and front desk service When I was first greeted, the front desk person was unfriendly and didn't even smile at me. Eventhough he recognized me as a Platinum member, he didn't even offer anything much to make my stay more comfortable. The other front desk staff are also as unfriendly as they were busy chatting among themselves. Rooms were just ok. June 1, 2014
Rated 5.0 out of 5.0 by Excelente estancia Todo fue muy bien, las instalaciones de la habitacion excelente, solo recomendaria instalar otro elevador ya que se satura el unico disponible. April 22, 2014
Rated 5.0 out of 5.0 by Excellent Service and Convenient Acess I have been staying at the Holidiay Inn Express in Chula Vista, CA for the past 7 weeks and could not be happier with my choice! The location is right off the highway; very easy access and the parking works out very well. The staff is really what sets this place apart -everyone, and I do mean everyone! From the front desk staff on all shifts to folks serving breakfast. - everyone is really pleasant and helpful at all times. Breakfast is available before 5:30am which is really nice on the early morning departures. I will continue to use this location and have been recommending to all of my colleagues that travel to the area. April 7, 2014
Rated 5.0 out of 5.0 by outstanding I say outstanding since I stayed at a Pueblo, CO holiday Inn and it was average. I enjoyed everything the holiday Inn in Chula Vista had to offer. The staff was great and my biggest fear are the bathroom towels and they were outstanding. Thank you Holiday Inn. .. April 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Love the staff. Carlos is great and very personable Real nice hotel. Have stayed there before, but this time it was real noisy. Could hear the people next door..A LOT!!! This time I woke up to a spider crawling on me. I guess that happens. Good thing I'm not afraid of spiders. Overall it's a nice place April 2, 2014
Rated 4.0 out of 5.0 by Busy Week We came in a busy week. Even though our room got cleaned every day, it was done very late in the day. The breakfast was the best part; the pancakes, the eggs and the yogurt were great. The heated pool was a superhit with my children 11, 15 and 19. It was 8 feet deep just perfect for this age group. March 26, 2014
Rated 5.0 out of 5.0 by Great family hotel!! We traveled to San Diego from LA to visit the San Diego Zoo. We picked this hotel because it was close to I5 and close to the zoo. Checked in on 2/19 and found that it was very clean and the staff was very friendly. The room was updated and comfortable for our family of five. Kids loved the swimming pool and Jacuzzi. The hotel also features free wifi and hot & cold breakfast. Overall a very good experience at this Holiday Inn Express hotel. We have stayed at many Holiday Inns all over the country and this one ranks up there in comfort and value. A+++ February 24, 2014
Rated 4.0 out of 5.0 by GREAT PERSONEL READY TO ASSIT Its ok and enjoyed staying there due to the nice personnel. the rooms are clean and the hotel seems like its under going some renovations. But over all I enjoyed my overnight stay. Will recommend to other people who need a place to stay over night around that area. January 30, 2014
Rated 5.0 out of 5.0 by Excelente estancia. Excelente estancia! Buena atención del personal, habitaciones limpias y en muy buen estado; a pesar de estar en una area muy transitada es poco el ruido. A+ January 29, 2014
Rated 5.0 out of 5.0 by Comfortable, clean room and great front desk service We were there to visit our daughter. I had checked up on the hotel through trip advisor, but still didn't know what to expect. We were given a room that was newly redone and it was great. I didn't care too much for the area, but overall, people were nice. I found the front desk staff to be AWESOME and very helpful, especially FRED! We didn't have a problem with the food, there was always enough. I would recommend this hotel to others and we will stay here again when we come back to town. Thanks a bunch!!! January 15, 2014
Rated 4.0 out of 5.0 by good for the price,comfortable not the best location but best stay for the price, will recommend the place,comfortable ,clean great staff January 5, 2014
Rated 4.0 out of 5.0 by Great staff Hotel was good, located close to I5. The actual area was a little sketchy but no problems. Breakfast was a zoo, no seats, almost all food out. Great, helpful guy at the desk. Typical HIE quality. January 2, 2014
Rated 3.0 out of 5.0 by It's ok Had a nice stay except for the breakfast. Lots of high calorie food and very tasteless. January 2, 2014
Rated 5.0 out of 5.0 by Great Stay everything was great I highly recommend this place to stay. December 30, 2013
Rated 5.0 out of 5.0 by nice location and great service Great service with friendly staff. Breakfast was also enjoyable - nice variety of food available with convenient hours. Front desk was also very prompt. Location was convenient - approx only 15-20mins away from the beaches and downtown. November 23, 2013
Rated 5.0 out of 5.0 by overall always clean & a great friendly staff threw out. always remember us & welcome us back. November 23, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. I would like to say that i would recommend this Hotel to anyone that is looking for a nice clean an relaxing night an comfort at this hotel. Over the last 5 months my experience here has been awesome . The staff here are always willing to help you with what ever your needs may be know matter what time it may be . The staff here has treated me with the upmost respect an for that anytime that i'm in the area i will stay here . Keep up the good work . October 22, 2013
Rated 5.0 out of 5.0 by Very nice Clean and nice hotel. Front desk employee very helpful and kind. I will stay there again. Close to everything you need. October 8, 2013
Rated 4.0 out of 5.0 by good stay, nice staff The staff was friendly and the service was good. The room was roomy and clean, very nice, the tv seemed kinda small for the room but it was nice. The only thing I didn't like was they changed my reservation an nobody notified me. The change my 2queen bedroom to a 1 king bed with pull out couch, it still housed 4 people, but they should have at least called an told me they were changing it. Other then that it was a good experience. Would stay there again September 25, 2013
Rated 5.0 out of 5.0 by comfortable stay and great service Front desk receptionist was very nice and friendly. The room was clean and the bed was comfortable. Breakfast was decent. September 13, 2013
Rated 5.0 out of 5.0 by Great value in the San Diego Area Stayed for two nights at this property. Convenient to the 5 freeway and only 10 - 15 min to Downtown SD. Loved the free parking and free breakfast. Really saved me some money on this trip. Staff were very friendly and the breakfast was very fresh and a nice variety. Would stay here again. August 28, 2013
Rated 4.0 out of 5.0 by Very good stay, convenient location First time here, I read mixed reviews but anyway decided to stay in this HIE, the facilities aren´t new but the property has been recently updated. Rooms are kind of small but clean and are very well equiped with mini fridge and microwave oven. Service was excellent, being a club memeber I got my bag of goodies and the check in and out processes were fast and easy. Breakfast is traditional HIE, special mention to the people that run the brakfast area, everything was clean and neat, the food was very good also. The surrounding area is not pretty, but it has some good points, there are a lot of restaurants at a walking distance. The hotel is very close to downtonw San Diego and to the Tijuana border, so it is very convenient. Definetly I would stay again at this property. August 22, 2013
Rated 5.0 out of 5.0 by Exceptional Staff for a "chain" hotel We have made this our favorite hotel in the San Diego area. The staff is exceptional. The moment you check in to the time that you check out it feels like family has welcomed you into their home. Yes, you can find a less expensive place to stay near by, however this Holiday Inn Express is a diamond. August 17, 2013
Rated 5.0 out of 5.0 by Great Value Quiet, comfortable rooms. We had 6 adults sharing a suite and the staff had six towels already in the room. The staff readily accommodated our request for a late checkout. Liked the automated pancake maker at breakfast--they turned out nicely. August 16, 2013
Rated 5.0 out of 5.0 by Comfortable bed and Friendly Staff I loved everything about this hotel. The only unpleasant part of my trip was the guests at the pool being very loud, but the pool closed at 10 p.m so it wasnt that bad. August 16, 2013
Rated 5.0 out of 5.0 by Very good value Friendly staff, clean quite room and excellent breakfast! August 16, 2013
Rated 4.0 out of 5.0 by My Stay The staff was excellent, very warm, welcoming and helpful. I wasn't pleased with the location although I did appreciate seeing security personnel there in the evening. Had I known ahead of time what the surrounding area was like I would have booked a room elsewhere. The hotel could do with a re-vamp of the elevator and carpeting. August 15, 2013
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