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Rated 4.7 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by The best front desk service EVER Your staff went above and beyond to see that everything was just the way we wanted it.Room was great, breakfast was one of the best and the pool was clean and refreshing. October 2, 2014
Rated 5.0 out of 5.0 by Nice place Nice place with good staff. Next to Gander Mountain Sports. September 28, 2014
Rated 5.0 out of 5.0 by great experience We arrived late, we were greeted really well by staff. We requested a room change if possible, the staff said no problem. We needed a room with refrigerator. The room was wonderful. It needs to be dark and quiet for my wife to sleep. It was the best we have had in over 70 nights staying in hotels during the past year. The breakfast was great. The staff said they would make different food items if it was not out on the buffet. Did I hear right? The staff was really nice. Thank you, for starting our morning off with smile. The stay at the hotel was above and beyond expectations. Again thank you. This was our first stay at this location, we will be back. September 24, 2014
Rated 5.0 out of 5.0 by September 12th,2014 Everything was great, brand new hotel, comfy beds, clean rooms and breakfast was awesome. Thank you to Fanny for the breakfast she took great care of us. Thank you The Canadian Fishing Boys September 24, 2014
Rated 5.0 out of 5.0 by Great service all the way around We always enjoy our stay at this Holiday Inn Express in Cicero. We adore Fanny your breakfast attendant. She is a wonderful person, she has become part of our family. Everything is always nice and clean! Keep up the great work. September 17, 2014
Rated 5.0 out of 5.0 by Flawless stay Very comfortable and clean hotel. Genuinely friendly, helpful staff. September 14, 2014
Rated 2.0 out of 5.0 by Good experience in the cafeteria The lady in the cafeteria was great, always ready to help us September 12, 2014
Rated 5.0 out of 5.0 by Another Great Stay Have needed to stay near the Syracuse Hancock Airport on two occasions now and this hotel never disappoints. We were sad that we didn't catch Fanny, the breakfast attendant, but the staff member that was there was still very personable and helpful. September 11, 2014
Rated 5.0 out of 5.0 by Great hotel, very clean and comfortable We stayed at this hotel on a couple of different occasions and both times were positive experiences. Hotel property is well maintained inside and out, always very clean and has very pleasant and friendly staff. September 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service No problems with the stay at this Holiday Inn Express. Staff is awesome. September 7, 2014
Rated 5.0 out of 5.0 by Very Clean Hotel Had a great stay at this hotel. It was very clean and the bed was extremely comfortable. Would definitely recommend this hotel. Would have liked a better breakfast, but it wasn't too bad. September 3, 2014
Rated 4.0 out of 5.0 by bathroom in swimming area there is no bathroom in the pool area, so you must dry off and walk into hall to use the rest room, and if you have children and more than one kid, you have to send them to the bathroom alone or take both children out of the pool as to not leave one unattended August 31, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Although the entrance to the hotel is a little hidden away, the hotel itself was amazing, and the best of what Holiday Inn Express has to offer. The rooms were large and clean. The bed was nice and comfortable; and the breakfast buffet was well stocked. August 26, 2014
Rated 5.0 out of 5.0 by Very good location and facility. It was a welcome stay after a very long drive. Very comfortable bed and facilities were very nice especially the breakfast. Very pleasant staff. August 25, 2014
Rated 5.0 out of 5.0 by Comfortable, clean, friendly Staff I had the opportunity to stay at this location for several weeks. The hotel is very clean, the whole staff is polite. I would recommend this everyone that is staying in the Syracuse area or are passing through and need a great place to stay. August 22, 2014
Rated 5.0 out of 5.0 by Stay House keeping forgot to replace the coffee that I used on at least two of the nights. Besides that it was great August 22, 2014
Rated 5.0 out of 5.0 by "Breakfast Lady" The woman who ran the breakfast area during our stay was amazing. We were in town for my mother's funeral with my 4 grandchildren under the age of 4. She went out of her way to help us, make us feel welcome and at home. She was welcoming, warm and friendly. She was great with the kids. She even set up the table for us the morning the funeral so we could eat together (with high chairs!). She was warm, welcoming, and just a wonderful person. She is a gem and I hope she is appreciated by you as much as she was appreciated by us. August 21, 2014
Rated 5.0 out of 5.0 by Great short stay place Booked this hotel to hold a small meeting over a weekend. The staff were extremely helpful and pleasant, and responded to requests for assistance promptly. It was the basis for a successful meeting. Really liked: that you can open the windows in the guest rooms in this hotel to get fresh air, and so you don't have to be captive to the air conditioning or heating system. Didn't like: the smell of the pool is very strong when you enter the hotel, and in the main hall. That's a hotel issue. Second didn't like was that the meeting room/guest room we had was right beside the pool. Some guests/children were very loud and rambunctious in the hallway outside of the pool in the evening. (That's not a hotel issue) August 21, 2014
Rated 5.0 out of 5.0 by Friendly Staff All the employees from the front desk to the cleaning staff were very friendly and went out of their way to make sure we were comfortable. August 19, 2014
Rated 4.0 out of 5.0 by Expensive but good hotel It's way too high of pricing, but overall a good place to stay. Staff was ok - didn't make the cookies like most HIE do - and when I said something to them they said, "oh, yeah, I didn't feel like making them tonight." I always choose HIE b/c of the little things like that... At one point (we stayed 4 nights) I even handed them an empty fruit bowl. They just didn't care about that stuff at the front desk - it seems like the last time we stayed in May 2014 they even had a happy hour treat. I'm not sure what happened to that??? Maybe different management??? The pool here was good, but no towels in the pool area. The check-in & check-out were smooth too. The main lady at breakfast was the best. Offered to make items fresh for us, got us extras, was there to fill coffee after one drink. She was really nice, an older lady who said she was "from Mexico." LOVED HER!!! August 17, 2014
Rated 5.0 out of 5.0 by Great place to stay Other than the name of this hotel which should be Cicero HIE to avoid confusion with the other HIE airport hotel 4 miles away, my stay here was excellent. From the front desk staff to the breakfast room staff, this hotel's service and accommodations were much more than I expected. The room was so comfortable and my whole family had a great night's sleep. Breakfast was delicious and the pool was fun. I will stay here again. August 12, 2014
Rated 5.0 out of 5.0 by Great location I was very pleased with the apprearance and services at this facility. The "breakfast lady" was so perky and accommodating that I felt at home! August 11, 2014
Rated 3.0 out of 5.0 by Watch out for the Breakfast Hotel was otherwise fine but had one mouthful of the eggs at breakfast and left the rest, tasted strange. Could be a coincidence but I was ill that night! August 11, 2014
Rated 4.0 out of 5.0 by Love the ice cold infused water. I chose this Holiday Inn express as it was highly recommended by other family members who had stayed during their family members hospitalization. They were given a free upgraded room and were allowed to shorten their stay by one day with no charge for the last day when the patient was discharged sooner than expected. I however did not receive and upgraded room and was charged for the last day when my husband was discharged from the hospital one day sooner than expected. Therefore I am disappointed. I didn't need the upgraded room but having to pay for the extra night was added stress to an already stressful situation. The breakfast was very good and I especially liked the ice cold infused water and would love to have the recipe for that. August 11, 2014
Rated 5.0 out of 5.0 by great service the desk staff was very helpful with some mail parcel delivery and very helpful with check-in. August 3, 2014
Rated 4.0 out of 5.0 by Upstate New York Shopping Trip The hotel is nice and modern. The staff were friendly. The rooms were nice and clean and the beds were comfortable. Breakfast was good and I have never seen staff so attentive at a continental breakfast buffet before so kudos for that! A couple of minor things: - Room was not ready at specified check in time. - Smoke alarm blinked all night. Overall, it was still an enjoyable experience and I would recommend this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Value for dollar Overall very good value for the dollar. Staff was great July 30, 2014
Rated 5.0 out of 5.0 by great place stopped in to fish a bass tournament on Oneida lake great place to stay plenty of parking and electric plug ins are every where... July 28, 2014
Rated 4.0 out of 5.0 by New, Clean, Very Nice but Expensive This Holiday Inn is clean, looks brand new, and is close to the airport. The staff is very friendly and helpful. The breakfast is excellent - lots of choices. The only thing about this particular Holiday Inn that we didn't like was the price. $140 per night with the AARP discount is still more than we want to pay. We only stayed there because it was close to the airport and we were too tired to look for a less expensive place. But we wouldn't stay here again unless I used my points. July 26, 2014
Rated 5.0 out of 5.0 by Excellent Stay Very clean, comfortable and up-to-date hotel. Excellent service, friendly, knowledgeable staff. My family thoroughly enjoyed our stay, particularly the pancake machine. July 22, 2014
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