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Rated 4.8 out of 5 by 65 reviewers.
Rated 5.0 out of 5.0 by Always Great... A regular stop on our travels. Consistently clean and convenient to all attractions and the airport. December 3, 2013
Rated 5.0 out of 5.0 by Perfect Getaway Weekend A quick getaway with the kids to explore the Syracuse area. A surprise snowstorm kept us at the hotel to enjoy the pool and free breakfast a little longer. Of course upgrades are never guaranteed but as a club member we got one and it was very much appreciated. There are some larger rooms with 2 queens that are sort of angular. Hard to describe, but it seems as if they've made 2 rooms from the space used by 3. If you've got kids this is the place to be. Note the service road is a little strange to get into, it looks like you're heading back onto the northbound interstate. But it's just a strange service road. No fault of the hotel at all. November 27, 2013
Rated 5.0 out of 5.0 by Nice and clean Stayed at this hotel overnight for a girls shopping weekend. Front desk staff were very friendly, hotel was comfortable and clean. Good breakfast options. Would recommend. November 23, 2013
Rated 5.0 out of 5.0 by Friendly and Helpful Staff Made You Feel at Home Our family recently stayed at the Holiday Inn in Cicero for the New York State Field Hockey Championship Games. Everything from making our reservations to our rapid check out and in between was wonderful. The front staff, particularly Pedro, helped with reservations and even assisting us with utilizing the meeting room to celebrate our team's victory. Fanny at the breakfast buffet was extremely attentive to everyone's needs and remembered everyone as though we were part of her own family. The staff is what makes this hotel stand out among all of the others that we have stayed at for other events. They should be commended for such superior customer service! November 20, 2013
Rated 5.0 out of 5.0 by Excellent Place to Stay Great place to stay. On the outskirts of Syracuse, but easy to get to places. November 5, 2013
Rated 2.0 out of 5.0 by Could have been better We spend 2 nights at this location every year at this time. Friday night was great, check in was easy and the desk person was professional. Saturday not so much. There was no one at the front desk when I went down for coffee and there was a family waiting to check in. Then, some group of "kids" that were involved with some type of sports team were running the 3rd floor halls and the stairwell next to our room all night long. Finally at midnight I called down to the front desk to request someone say something to them. The girl told me she would talk to them if they came down there. That was real helpful, especially since the kids were running around the 3rd floor. Always been a HIE fan, may have to consider a new hotel next year. One that tries to maintain some order, especially after midnight. On a good note, the breakfast was great and the woman who takes care of the breakfast area is a sweetheart. October 16, 2013
Rated 5.0 out of 5.0 by Excellent Service The staff went above and beyond to make our stay as enjoyable as possible. We did the Park and Fly package. The shuttle service driver had a hot breakfast waiting for us at 4:30/5 am!! I didn't expect that since breakfast wasn't served normally until later in the morning. She made sure that we were "fed well" before we left for the airport. She loaded/unloaded our luggage and had us at the airport with time to spare! I forget her name, but I remember her saying that she lived in the state of Mexico and now lives in Mexico, NY. After our trip, another driver picked us up from the airport within 15 minutes of my call. We were dropped off at the hotel and my vehicle was cared for while we were away... no damages or anything. I feel VERY confident to stay there (and leave my vehicle) again. October 16, 2013
Rated 4.0 out of 5.0 by great place to stay We went syracuse for a shopping trip, location was great close to destiny and the exit for waterloo outlets. Staff very friendly, special thanks to breakfast lady, so friendly, it was like mom making breakfast, she goes above and beyond to make everyone welcome, cant say enough about her, please give her a raise she deserves it, rooms clean and comfy... October 15, 2013
Rated 5.0 out of 5.0 by A Beautiful Place to Stay I enjoyed every night . . . a peaceful environment! October 7, 2013
Rated 4.0 out of 5.0 by Great pricing Everything about the hotel was GREAT! Service, Price, Location,Breakfast, Comfort... Except... My room was facing the highway and it was hard to relax with all the noise!! And my bathroom smelled of urine. October 7, 2013
Rated 5.0 out of 5.0 by Very clean and a beautiful environment to relax. I would recommend that eggs with no cheese be added to the breakfast menu. I stayed 4 nights and every day, about the same breakfast was served. Not everyone likes eggs with cheese. October 6, 2013
Rated 5.0 out of 5.0 by Great place to stay This was our first time at this hotel but have stayed at several other Holiday Inn Express hotels. I would say this was the best one. Rooms were very clean and comfortable but would have liked a fridge in the room. The staff was pleasant and accommodating. There was very little noise at night which was a real treat after some others places we have stayed. Breakfast was very good and lots to choose from. There was lots of shopping not far away on Highway 31 west and the outlet mall at Waterloo wasn't far. All in all it was a positive experience. October 5, 2013
Rated 5.0 out of 5.0 by Excellent staff and service Your staff made me feel very welcome and ensured my stay was excellent. The hotel is easy to get to, clean and new, well kept and made for a good nights sleep! The breakfast area was hosted by a smiling HIE employee who made each person feel welcome September 24, 2013
Rated 5.0 out of 5.0 by Great follow up This was a great follow up stay at a property that was just OK 5 days earlier. Sometimes the attention by staff makes all the difference between just OK and awesome. September 11, 2013
Rated 5.0 out of 5.0 by Great service! Clean rooms and extremely friendly staff! My family and I stayed here for 4 days. While my husband was away during the day I stayed at hotel with my 6 year old and my 3 year old. Our plans didn't coincide with the check out time and they went above and beyond to accommodate our needs. Staff is extremely friendly, hotel is clean, beds are comfortable, breakfast was great. The only small issue was the pool was a little too cold for my little ones. I would recommend staying here. September 11, 2013
Rated 5.0 out of 5.0 by Fantastic Service From the front desk to the breakfast one of the best hotel to stay at in Syracuse, NY. Friendly staff checking us in to the wonderful Fran servicing us breakfast is the reason we come back year after year. Clean comfortable room and great choices for breakfast, the only complaint we had was the pool was alittle on the cold side but the kids still had fun. September 4, 2013
Rated 4.0 out of 5.0 by convenient location with good rates This was our second time using the stay park and fly option in this location and that part of the service was awesome. Hotel is better than average but were again disappointed that we were not acknowledged as platinum members and were not offered a water or snack on check in. September 1, 2013
Rated 2.0 out of 5.0 by Very uncomfortable beds and pillows. There is only one thing to say nice about this hotel is that the Breakfast staff and cleaning staff are at top notch for their services. The beds and pillows are the worst that I have ever slept on. We complained but they only indicated these are the type of pillows and mattress that they have. The pool was very cold, could not swim both days and the pool room was so humid that the walls and ceiling were sweating. Again spoke to the front desk, claimed that pool is at 81 degrees. I work as a Property Manager and I know about indoor pools and what the air and pool temperature should be set at to be at a comfortable level. It was obvious that something was not working properly in the pool pump room. Would not recommend this hotel. August 28, 2013
Rated 5.0 out of 5.0 by The BEST Holiday Inn in the entire chain The entire staff at this hotel is excellent and they will do almost anything to make your stay more enjoyable and comfortable. The hotel is always very clean and relatively quite. August 19, 2013
Rated 5.0 out of 5.0 by Nice Staff was excellent and funny There was no easy way to walk to Cracker Barrel August 17, 2013
Rated 5.0 out of 5.0 by Fabulous Hotel As a Priority Member, we choose to stay at the Holiday Inn Express whenever we can. This hotel, in particular, surpassed our expectations. The breakfast was great - wonderful food choices and very well stocked. You didn't feel like you were taking the last thing on the plate. The breakfast staff person was cheerful and friendly, as well. The double queen room was terrific. We were upgraded to a suite at no additional cost when we arrived. What a bonus! It was clean and spacious. It was also cleaned everyday when we were out, which is not always the case at other places we've stayed. The afternoon cookies were a big hit, and there was a lot of variety there as well. The kids loved the pool. It was only a few minutes from Destiny USA and other area attractions. Our stay at this hotel certainly made our visit to Syracuse that much better. We can't wait to go back! August 17, 2013
Rated 5.0 out of 5.0 by Fanny is fantastic!! What a pleasant surprise!! Stayed at many Holiday Inn Express Hotels in the past. We make our yearly trip to the Syracuse area for shopping before the kids return to school. First time staying at this hotel. Staff was helpful from the moment we walked through the door. Inquired if we could check-in early, the front desk staff checked and were able to accomodate us right away. Fanny, serving breakfast, was over-the-top in accomodating our daughter's special dietary needs, providing shopping information and overall, a very pleasant employee!!!!! If all your hotels and staff were like this one in Syracuse North, we wouldn't stay at any other hotel chain! August 16, 2013
Rated 5.0 out of 5.0 by Lovely hotel We arrived at 9pm after a long day and were very pleased with the excellent service, lovely suite and great breakfast the next morning August 16, 2013
Rated 5.0 out of 5.0 by Consistent and clean Always a pleasure to pull up to this hotel. Wonderful staff and hospitality August 16, 2013
Rated 5.0 out of 5.0 by Friendly staff throughout Everyone was very helpful from the gentleman that pick us up at the airport, to the front desk staff, to the breakfast staff, to housekeepers. The woman in the breakfast room was very friendly and helpful to everyone there. I saw her help a couple of young girls make their pancakes and brought silverware and napkins to the tables while people were getting their food. August 5, 2013
Rated 5.0 out of 5.0 by Clean and new Very clean and bright. Big room with two comfortable beds. Navigating the the TV channels was a little difficult and there was no TV guide available. Great equipment in the fitness room. Staff was helpful with directions to a Walmart and recommendations on where to eat. Needs to have a better place for a woman to put on make-up such as an adjustable make-up mirror that can be pulled away from the way in an area with brighter lighting. Overall a great place to stay. July 30, 2013
Rated 5.0 out of 5.0 by Great facility Very friendly staff and comfortable hotel. I'll stay there again. July 28, 2013
Rated 5.0 out of 5.0 by Excellent visit This is the best Holiday Inn we've visited in a long time. The staff was friendly and helpful, the room was spacious, comfortable, and clean, and the breakfast service was outstanding. We were in Cicero to visit our goddaughter and her family, who have now moved out of the area. If we ever visit the Syracuse area again, we'll certainly stay at this hotel. July 26, 2013
Rated 5.0 out of 5.0 by Overall Stay This is the best Holiday Inn we have stayed in. The staff at the front desk were friendly and helpful. (We would have like to have known about Frank's - perhaps should be mentioned at check in - we were only told about the Cracker Barrel.) The rooms were very clean and spacious. It had easy access off and on the highway. Breakfast was hot and good and the breakfast room was very clean and comfortable. It was a great stay and we will book here again when we are in the area. July 22, 2013
Rated 5.0 out of 5.0 by Always a great stay. I've been coming to this hotel since it opened. The staff is always welcoming, friendly and always accommodating. The rooms are always clean and spacious. This by far is the best Holiday Inn Express! Thanks Dan and to your staff for making my stay always a great one. July 18, 2013
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