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Rated 4.7 out of 5 by 137 reviewers.
Rated 4.0 out of 5.0 by Upstate New York Shopping Trip The hotel is nice and modern. The staff were friendly. The rooms were nice and clean and the beds were comfortable. Breakfast was good and I have never seen staff so attentive at a continental breakfast buffet before so kudos for that! A couple of minor things: - Room was not ready at specified check in time. - Smoke alarm blinked all night. Overall, it was still an enjoyable experience and I would recommend this hotel. July 31, 2014
Rated 5.0 out of 5.0 by Value for dollar Overall very good value for the dollar. Staff was great July 30, 2014
Rated 5.0 out of 5.0 by great place stopped in to fish a bass tournament on Oneida lake great place to stay plenty of parking and electric plug ins are every where... July 28, 2014
Rated 4.0 out of 5.0 by New, Clean, Very Nice but Expensive This Holiday Inn is clean, looks brand new, and is close to the airport. The staff is very friendly and helpful. The breakfast is excellent - lots of choices. The only thing about this particular Holiday Inn that we didn't like was the price. $140 per night with the AARP discount is still more than we want to pay. We only stayed there because it was close to the airport and we were too tired to look for a less expensive place. But we wouldn't stay here again unless I used my points. July 26, 2014
Rated 5.0 out of 5.0 by Excellent Stay Very clean, comfortable and up-to-date hotel. Excellent service, friendly, knowledgeable staff. My family thoroughly enjoyed our stay, particularly the pancake machine. July 22, 2014
Rated 5.0 out of 5.0 by over all a good value will stay here again staff is very nice breakfast bar was the best the person taking care was exceptional July 18, 2014
Rated 4.0 out of 5.0 by Good place for overnight stay Clean and comfortable and modern. Good breakfast. Would be better if they added lounges. July 12, 2014
Rated 4.0 out of 5.0 by Clean and Courteous Stay The Holiday Inn Express in Cicero, NY is a great place to stay if you are in town for a long stay or just driving through. The staff is very courteous and the rooms are clean and comfortable. When you go down for breakfast, Bonnie is wonderful. It's like having your Mom there to take care of you. We have stayed there many times and have never been disappointed. Enjoy your stay. July 9, 2014
Rated 5.0 out of 5.0 by Polite and welcoming staff and clean, well-appointed rooms. A great hotel stay! Exceptionally welcoming and sincere staff, clean, modern rooms, and quiet a/c. Very nice breakfast, and nicely appointed baths. This hotel is a gem! July 9, 2014
Rated 5.0 out of 5.0 by Very clean and friendly staff. This hotel was very clean and the staff friendly and helpful. We would definitely stay here again. July 8, 2014
Rated 5.0 out of 5.0 by Excellent location and value This hotel was very easy to get on and off from the Interstate. The staff were very nice and helpful. Check in was quick and efficient. The free breakfast was varied and complete with great choices. The hotel was very clean and fresh looking. July 5, 2014
Rated 5.0 out of 5.0 by The manager and staff KNOW Customer Service Superb customer service oriented staff. Outstanding interactions with staff. Very nice facility and outstanding staff. June 29, 2014
Rated 5.0 out of 5.0 by Staff was very friendly and helpful. This hotel is easily accessible from Interstate 81 and close to a Cracker Barrel Restaurant. I had no problems and would recommend to my friends and family. June 26, 2014
Rated 5.0 out of 5.0 by Great Value It was quiet!! Just what we needed was peace and the great surprise was the mega Gander Mountain right next door (for those like us who LOVE camp gear). It was nice also to stop in and investigate the Cracker Barrel Country Store. (I think that is the name - LOL) The hotel had a lovely indoor pool which I would normally use, but just preferred this time to just sleep and rest. June 25, 2014
Rated 5.0 out of 5.0 by Quality hotel with options of eating Although there was no restaurant onsite, the front desk staff was aware of several excellent choices to dine out. June 18, 2014
Rated 2.0 out of 5.0 by No Title Please see previous comments. I regret that I find this evaluation repetitive and therefore somewhat onerous. I have always been quite satisfied with my Holiday Inn Express stays and encourage you to follow up and shake up this property. June 17, 2014
Rated 5.0 out of 5.0 by Great hotel This is a perfect place to stay in Syracuse (Cicero, NY). June 17, 2014
Rated 5.0 out of 5.0 by Always a great stay I've stayed at this hotel multiple times over the last 3 years on business. It is consistently well maintained with a clean comfortable room. The staff is friendly and the morning breakfast has a great variety. It is conveniently located off 81 and always reasonably and competitively priced. I highly recommend this Holiday Inn Express. June 16, 2014
Rated 5.0 out of 5.0 by NICE HOTEL BUT HARD TO FIND Nice hotel but for a hotel in the middle of nowhere the room rates where very high. Hotel is hard to find, the road the hotel is on is new and did not show up on 2 of my GPS's, however once you do find the hotel it is easy to find the second time. The staff at the hotel is great and the hotel has a lot to offer.... June 12, 2014
Rated 5.0 out of 5.0 by Great hotel - great breakfast - great value I highly recommend the Syracuse North - Airport Area Holiday Inn Express for anyone staying in and around Syracuse. The hotel staff was extremely attentive to me, a woman traveling alone. The breakfast room was staffed by a wonderful and caring attendant who saw to it that everything was very clean and the food well-stocked. The hotel is easy to find, right off Interstate 81. Even though it is close to the busy road, the rooms were quiet and there was no traffic noise. June 12, 2014
Rated 5.0 out of 5.0 by Awesome place to stay. We enjoyed our visit so very much. We had such friendly helpful employees, not like some other places we have stayed. Wish the wedding had lasted longer so we could have had a longer getaway. June 11, 2014
Rated 5.0 out of 5.0 by Best HI Express in the chain Excellent staff makes the stay very enjoyable and comfortable. Hard to say enough good about this property. June 5, 2014
Rated 4.0 out of 5.0 by Breakfast Attendant Fanny is the best part of the stay! Getting a hot free continental breakfast is rare at hotels so that was a plus but having Fanny the breakfast attendant was great. She really made us feel at home and comfortable. My 2 year old loved her and didn't want to leave!! We would definitely come back to this hotel for a lot of reasons but mostly to have breakfast with Fanny again! June 4, 2014
Rated 5.0 out of 5.0 by Enjoyed Our Stay New hotel Clean Quiet Comfortable Very enjoyable stay. Close to shopping. June 3, 2014
Rated 3.0 out of 5.0 by Unsatisfactory Experience I made a reservation for a handicapped room for my 88 year old father, even had the hotel send me a confirmation of this request. Upon arrival, the hotel had given the handicapped room to another guest. When I requested a change and correction to the problem I was told there was nothing they could do anything unit the next day. The next day the only solution was a bench in the shower which was unsatisfactory-- my father still had to step over the tub into the shower. This is not safe for him to do and was the exact reason i had requested the handicapped room. THis was a most unsatisfactory experience. June 3, 2014
Rated 4.0 out of 5.0 by Good Service My wife and I were in travelling home and stopped here. Room was clean and the service of employees at breakfast and housekeeping were very dedicated and hospitable. Lacked recognition for being a rewards member. Had to remind them and make sure my number was there - Then they offered 500 points or welcome gift. June 3, 2014
Rated 5.0 out of 5.0 by Always clean, comfortable and friendly! Your complimentary breakfast is delicious! We absolutely love Fanny! She is such a wonderful lady who treats us like family! We have made a friend for life! She is such an asset to this Holiday Inn Express! We will definitely be back in August! May 26, 2014
Rated 4.0 out of 5.0 by Get a room on the quiet side of the hotel Everything was great but we had a room facing I-81 and the curtains would not close all the way. So, there was highway noise all night and light came in from the window. No signs showing where the elevators were so it was a bit of a hunt the first time. May 7, 2014
Rated 5.0 out of 5.0 by Fanny! Apart from being a clean, well located hotel, the main thing that sets this hotel apart from other hotels is Fanny (who runs the breakfas). She was so nice and friendly that we all felt welcomed and wanted to come back to see her. Keep up the great work Fanny! April 30, 2014
Rated 4.0 out of 5.0 by Would Consider Staying here again Our family of 5 stayed at the motel for 2 days while visiting the Syracuse Area. We were in a suite that consisted of 2 queen beds, a couch, microwave, small counter area & fridge. The room itself was spacious and clean upon arrival. Our children are all 9 and under & there was plenty of room for them to play & for us to all relax. On the 2nd day I expected the sheets to be changed, room to be cleaned & refreshed. We returned to the room and found the beds remade - with the dirty linens, 1 trash can emptied while the others remained on overflow & dirt on the floor. We were shocked. The staff overall - compared to other hotels - was not friendly or accommodating. When checking in I had to ask where to go, where are rooms were, where the entrances were. Nothing was offered or explained. We did enjoy the pool. Although smaller than most hotels the children enjoyed the water. The breakfast was also excellent and the server named Franny was the gem of the motel. She is a reason to return. She was personal & went above and beyond with each guest. Until this trip we have never stayed at a holiday inn. Honestly I don't know if we'll ever stay at one again. Some things we were extremely happy with, but staffing just did not meet the standards or expectations of our family. Hopefully this is not the norm for the chain. April 23, 2014
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