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Rated 4.7 out of 5 by 94 reviewers.
Rated 4.0 out of 5.0 by pool issues Pool area temperature was chilly as was the temp of the water. We may look for a different hotel with a warmer pool on our next visit. July 5, 2013
Rated 5.0 out of 5.0 by RELAXING & GREAT DESK SERVICE I never, ever do this but I really wanted to share our experience. We were on our 8th day of a motorcycle trip & was getting a little tired. We stopped in to check availability & fortunately there was a king suite available. The desk staff was the best we eperience our entire trip which we stay in a different hotel every night. They went above & beyond to assist us & made our stay extremely comfortable & welcoming....thank you so much for 5-star service. Linda & Alan from CT June 25, 2013
Rated 4.0 out of 5.0 by Excellent stopover Exceeded expectation and had great rooms and location, Franks bar down street was also suggested and a great dinner & drinks. June 9, 2013
Rated 5.0 out of 5.0 by Ver Nice Stay The staff and room were great. Everything was clean and neat. Breakfast was busy, but the breakfast lady was wonderful. We were unable to find a table to sit at, so she provided a tray for us to sit on the couch and then when a table become available, she came and moved all of our breakfast over to the cleaned table - fantastic customer service!! May 31, 2013
Rated 5.0 out of 5.0 Great hotel Very clean, easy to get to, near shopping & fantastic breakfast. Would absolutely recommend this hotel. May 11, 2013
Rated 5.0 out of 5.0 by Superb! Perfect room, superior comfort, great breakfast and wonderful staff. We wish we could have stayed longer... April 28, 2013
Rated 5.0 out of 5.0 by Crown Jewel of the HI Express chain This is the BEST HI Express of the many that I have stayed at over the past several years. The staff is always professional and friendly. April 16, 2013
Rated 5.0 out of 5.0 by Stress-free, comfortable stay We reserved a room at the 'Park and Drive' rate so that we could relax the night before an early-morning flight to begin a vacation. The room was well-appointed and very comfortable, and the shuttle service to the airport provided convenient transport to and from the airport, with just a telephone call to the front desk upon our return for pick up a week later. The staff were helpful, efficient, and happy. Would highly recommend this hotel. April 15, 2013
Rated 5.0 out of 5.0 by Great service and Clean! Very friendly, professional and helpful staff. Driver was provided from and to the airport. April 4, 2013
Rated 4.0 out of 5.0 by Quiet and comfortable room. The overall experience was very good. The only improvements would be to offer coffee cups (a coffee maker was available in the room) and/or drinking cups for guests. When entering the room I noticed candy on the floor, indicating that the carpet had not been well vacuumed. Otherwise the stay was a good experience. April 3, 2013
Rated 5.0 out of 5.0 by Delightful hotel and staff My Husband I arrived in Syracuse very, very late on the night of March 14th, after an extremely long day starting in Miami that morning. Thank you, Rhonda, for making us feel welcome and comfortable, despite the late hour; you are an asset to Holiday Inn in Syracuse North. This HI is wonderfully new, well kept, clean, and our room and bathroom also large and clean. Breakfast the next morning was fresh and more than ample and the staff very obliging -- thank you Fanny! Great customer service. We'll definitely be back and will recommend to others. Best wishes. March 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express From the moment you check in to the moment you check out, the staff makes you feel "at home". The facilities are modern and the hotel is located in a very convenient location, just off the highway. We have stayed at several HI Expresses, but this one is the best of all, and our choice stop whenever in the region! March 13, 2013
Rated 5.0 out of 5.0 by Excellent Choice for us We have stayed at this location (fly out of Syracuse, NY) several times. It is always the same....perfect location, handy to the airport, great staff and the beds are so comfortable. We were welcomed at the desk with a welcome bag of goodies...everything was in order. They upgraded us to a corner room which was so nice after the long flight. You guys (and your staff) are doing a great job. Keep it up...we will be returning soon. March 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed, Quiet, and great service. Great staff Been coming to this property for 3 years because of business. I have over 50 stays and it has always been a pleasure. March 12, 2013
Rated 5.0 out of 5.0 by A little noise thru the walls I guess it is when you need the sleep that people are the loudest. March 7, 2013
Rated 5.0 out of 5.0 by Great Service all around I stay at this hotel often. The staff and the room is always excellent! They do a great job getting to know their clients and what their needs are. I would recommend this property to anyone that is traveling in the Syracuse area. March 4, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Nice stairways. We very much enjoyed our stay here. One of the unintentional ammenities is the stairwells. Both ends of the hotel had a spacious stairway that was carpeted and comfortable. This was possible because of the use of electronic door holdopens. You can easily use the stairs to go up and down and even for exercise. Most hotels have a closed cold and icky stairway that is not conducive to use in nonemergency situations. I hope more Holiday Inns do this soon, it makes for a healthy enjoyable stay. February 25, 2013
Rated 5.0 out of 5.0 by Great Stop on trip to Boston Stayed here on the way to Boston from Toronto. Hotel was spotless, staff was very attentive and rooms were spacious and beautifully decorated. Would definitely stay here again. January 23, 2013
Rated 5.0 out of 5.0 by Couldn't ask for a better stay We had a wonderful stay at this hotel! The rooms were spotless, the beds were so comfortable, and the staff members were superb! We will certainly be making a return trip to this one! January 3, 2013
Rated 5.0 out of 5.0 by As always - a GREAT stay... Whenever there is a need for a room in SYR - this hotel is our hotel of choice. Located in North Syracuse, it is easy access to Destiny NY or even the Farmers Market. Clean, quiet and well located. December 18, 2012
Rated 5.0 out of 5.0 by Nice Property Very nice property ... relatively new ... very accommodating & clean. Service was great & the breakfast hostess was EXCELLENT ... always right there to fill a request. Wish I could remember her name .. she deserves a SERVICE AWARD.... she was everywhere, helping everyone & it was crowded over the Thanksgiving Holiday .. yet her attitude was amazing while she continued to meet everyone's requests !! The only down side was the room below ours was having a party that lasted till 1:30AM ... they were very LOUD !! November 30, 2012
Rated 5.0 out of 5.0 by AMAZING HOTEL!!!! We live in Canada and usually go to the states about 6-8 times a year we shop in Watertown,NY & Syracuse,NY as well as the outlets in Waterloo NY This hotel has always been where we have stayed it is AMAZING they are very clean friendly and accommodating! Amazingly friendly staff and LOVE LOVE LOVE Fanny The lady that runs the Breakfast in the morning My kids love her and Always ask can we go see Fanny I highly recommend this hotel I have stayed at alot and this is by far the best one for us and we will continue to return to this hotel its well worth the drive from Watertown,Syracuse and Waterloo,NY just to stay here November 29, 2012
Rated 5.0 out of 5.0 by Excellent Service The staff at this hotel is among the best in the Holiday Inn chain. November 26, 2012
Rated 5.0 out of 5.0 by Great Service and comfortable bed This is a nice hotel to stay at. Customer service was very good. The beds were comfortable. I would recommend this hotel to others. I would stay here again. November 3, 2012
Rated 5.0 out of 5.0 by A can't miss place to stay! We always stay at this HI Express when visiting my daughter at SUNY Oswego. Although this property is 30 minutes away, it's worth the extra miles compared to other properties that are closer to campus. In recent years, they have raised their prices significantly which did not make us happy - it's still a decent deal. The front desk was welcoming and friendly. The room was spotless and the bedding was comfortable. The pool was perfect size and the kids had a blast! The breakfast was typical hotel fare but the hostess busted her tail to ensure food was plentiful. Lastly, easy access to I-81 and 481. You can't miss staying here! October 26, 2012
Rated 5.0 out of 5.0 by Really great staff at this holiday inn express We like staying at Holiday Inn Expresses because of how clean and new their hotels are. This was probably the best one we've stayed at. When you enter, the hotel doors have a nice little sign overhead that reads "Enter as guests, leave as friends". We definitely felt like the staff went an extra mile to make sure we were comfortable and at ease. The breakfast cook, Fanny was such a sweet person. She was a joy to chat with at breakfast and even brought me my pancakes to my table where I was sitting. And I loved how she was friendly to everyone in the room and made sure we were all content and satisfied with our complimentary breakfast. I definitely recommend this Holiday Inn Express. Probably the best we've stayed at ever (and we've stayed at about 10+ different holiday inn expresses). Also, when we pulled in late at night to check in, they greeted us with a couple goody bags and cold water bottles (which I think they give all Priority Club Members), which was really nice. October 14, 2012
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