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Rated 4.7 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Consistent and clean Always a pleasure to pull up to this hotel. Wonderful staff and hospitality August 16, 2013
Rated 5.0 out of 5.0 by Friendly staff throughout Everyone was very helpful from the gentleman that pick us up at the airport, to the front desk staff, to the breakfast staff, to housekeepers. The woman in the breakfast room was very friendly and helpful to everyone there. I saw her help a couple of young girls make their pancakes and brought silverware and napkins to the tables while people were getting their food. August 5, 2013
Rated 5.0 out of 5.0 by Clean and new Very clean and bright. Big room with two comfortable beds. Navigating the the TV channels was a little difficult and there was no TV guide available. Great equipment in the fitness room. Staff was helpful with directions to a Walmart and recommendations on where to eat. Needs to have a better place for a woman to put on make-up such as an adjustable make-up mirror that can be pulled away from the way in an area with brighter lighting. Overall a great place to stay. July 30, 2013
Rated 5.0 out of 5.0 by Great facility Very friendly staff and comfortable hotel. I'll stay there again. July 28, 2013
Rated 5.0 out of 5.0 by Excellent visit This is the best Holiday Inn we've visited in a long time. The staff was friendly and helpful, the room was spacious, comfortable, and clean, and the breakfast service was outstanding. We were in Cicero to visit our goddaughter and her family, who have now moved out of the area. If we ever visit the Syracuse area again, we'll certainly stay at this hotel. July 26, 2013
Rated 5.0 out of 5.0 by Overall Stay This is the best Holiday Inn we have stayed in. The staff at the front desk were friendly and helpful. (We would have like to have known about Frank's - perhaps should be mentioned at check in - we were only told about the Cracker Barrel.) The rooms were very clean and spacious. It had easy access off and on the highway. Breakfast was hot and good and the breakfast room was very clean and comfortable. It was a great stay and we will book here again when we are in the area. July 22, 2013
Rated 5.0 out of 5.0 by Always a great stay. I've been coming to this hotel since it opened. The staff is always welcoming, friendly and always accommodating. The rooms are always clean and spacious. This by far is the best Holiday Inn Express! Thanks Dan and to your staff for making my stay always a great one. July 18, 2013
Rated 4.0 out of 5.0 by Our return to the Holiday Inn Express - Cicero We enjoyed our stay here at Christmas time 2012. We stayed again due to graduations. Staff was friendly and helpfull especially Fanny the breakfast chef/attendant. Room was comfortable and internet worked well, breakfast was delicious. July 11, 2013
Rated 4.0 out of 5.0 by pool issues Pool area temperature was chilly as was the temp of the water. We may look for a different hotel with a warmer pool on our next visit. July 5, 2013
Rated 5.0 out of 5.0 by RELAXING & GREAT DESK SERVICE I never, ever do this but I really wanted to share our experience. We were on our 8th day of a motorcycle trip & was getting a little tired. We stopped in to check availability & fortunately there was a king suite available. The desk staff was the best we eperience our entire trip which we stay in a different hotel every night. They went above & beyond to assist us & made our stay extremely comfortable & welcoming....thank you so much for 5-star service. Linda & Alan from CT June 25, 2013
Rated 4.0 out of 5.0 by Excellent stopover Exceeded expectation and had great rooms and location, Franks bar down street was also suggested and a great dinner & drinks. June 9, 2013
Rated 5.0 out of 5.0 by Ver Nice Stay The staff and room were great. Everything was clean and neat. Breakfast was busy, but the breakfast lady was wonderful. We were unable to find a table to sit at, so she provided a tray for us to sit on the couch and then when a table become available, she came and moved all of our breakfast over to the cleaned table - fantastic customer service!! May 31, 2013
Rated 5.0 out of 5.0 Great hotel Very clean, easy to get to, near shopping & fantastic breakfast. Would absolutely recommend this hotel. May 11, 2013
Rated 5.0 out of 5.0 by Superb! Perfect room, superior comfort, great breakfast and wonderful staff. We wish we could have stayed longer... April 28, 2013
Rated 5.0 out of 5.0 by Crown Jewel of the HI Express chain This is the BEST HI Express of the many that I have stayed at over the past several years. The staff is always professional and friendly. April 16, 2013
Rated 5.0 out of 5.0 by Stress-free, comfortable stay We reserved a room at the 'Park and Drive' rate so that we could relax the night before an early-morning flight to begin a vacation. The room was well-appointed and very comfortable, and the shuttle service to the airport provided convenient transport to and from the airport, with just a telephone call to the front desk upon our return for pick up a week later. The staff were helpful, efficient, and happy. Would highly recommend this hotel. April 15, 2013
Rated 5.0 out of 5.0 by Great service and Clean! Very friendly, professional and helpful staff. Driver was provided from and to the airport. April 4, 2013
Rated 4.0 out of 5.0 by Quiet and comfortable room. The overall experience was very good. The only improvements would be to offer coffee cups (a coffee maker was available in the room) and/or drinking cups for guests. When entering the room I noticed candy on the floor, indicating that the carpet had not been well vacuumed. Otherwise the stay was a good experience. April 3, 2013
Rated 5.0 out of 5.0 by Delightful hotel and staff My Husband I arrived in Syracuse very, very late on the night of March 14th, after an extremely long day starting in Miami that morning. Thank you, Rhonda, for making us feel welcome and comfortable, despite the late hour; you are an asset to Holiday Inn in Syracuse North. This HI is wonderfully new, well kept, clean, and our room and bathroom also large and clean. Breakfast the next morning was fresh and more than ample and the staff very obliging -- thank you Fanny! Great customer service. We'll definitely be back and will recommend to others. Best wishes. March 25, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express From the moment you check in to the moment you check out, the staff makes you feel "at home". The facilities are modern and the hotel is located in a very convenient location, just off the highway. We have stayed at several HI Expresses, but this one is the best of all, and our choice stop whenever in the region! March 13, 2013
Rated 5.0 out of 5.0 by Excellent Choice for us We have stayed at this location (fly out of Syracuse, NY) several times. It is always the same....perfect location, handy to the airport, great staff and the beds are so comfortable. We were welcomed at the desk with a welcome bag of goodies...everything was in order. They upgraded us to a corner room which was so nice after the long flight. You guys (and your staff) are doing a great job. Keep it up...we will be returning soon. March 12, 2013
Rated 5.0 out of 5.0 by Comfortable bed, Quiet, and great service. Great staff Been coming to this property for 3 years because of business. I have over 50 stays and it has always been a pleasure. March 12, 2013
Rated 5.0 out of 5.0 by A little noise thru the walls I guess it is when you need the sleep that people are the loudest. March 7, 2013
Rated 5.0 out of 5.0 by Great Service all around I stay at this hotel often. The staff and the room is always excellent! They do a great job getting to know their clients and what their needs are. I would recommend this property to anyone that is traveling in the Syracuse area. March 4, 2013
Rated 5.0 out of 5.0 by Friendly Staff, Nice stairways. We very much enjoyed our stay here. One of the unintentional ammenities is the stairwells. Both ends of the hotel had a spacious stairway that was carpeted and comfortable. This was possible because of the use of electronic door holdopens. You can easily use the stairs to go up and down and even for exercise. Most hotels have a closed cold and icky stairway that is not conducive to use in nonemergency situations. I hope more Holiday Inns do this soon, it makes for a healthy enjoyable stay. February 25, 2013
Rated 5.0 out of 5.0 by Great Stop on trip to Boston Stayed here on the way to Boston from Toronto. Hotel was spotless, staff was very attentive and rooms were spacious and beautifully decorated. Would definitely stay here again. January 23, 2013
Rated 5.0 out of 5.0 by Couldn't ask for a better stay We had a wonderful stay at this hotel! The rooms were spotless, the beds were so comfortable, and the staff members were superb! We will certainly be making a return trip to this one! January 3, 2013
Rated 5.0 out of 5.0 by As always - a GREAT stay... Whenever there is a need for a room in SYR - this hotel is our hotel of choice. Located in North Syracuse, it is easy access to Destiny NY or even the Farmers Market. Clean, quiet and well located. December 18, 2012
Rated 5.0 out of 5.0 by Nice Property Very nice property ... relatively new ... very accommodating & clean. Service was great & the breakfast hostess was EXCELLENT ... always right there to fill a request. Wish I could remember her name .. she deserves a SERVICE AWARD.... she was everywhere, helping everyone & it was crowded over the Thanksgiving Holiday .. yet her attitude was amazing while she continued to meet everyone's requests !! The only down side was the room below ours was having a party that lasted till 1:30AM ... they were very LOUD !! November 30, 2012
Rated 5.0 out of 5.0 by AMAZING HOTEL!!!! We live in Canada and usually go to the states about 6-8 times a year we shop in Watertown,NY & Syracuse,NY as well as the outlets in Waterloo NY This hotel has always been where we have stayed it is AMAZING they are very clean friendly and accommodating! Amazingly friendly staff and LOVE LOVE LOVE Fanny The lady that runs the Breakfast in the morning My kids love her and Always ask can we go see Fanny I highly recommend this hotel I have stayed at alot and this is by far the best one for us and we will continue to return to this hotel its well worth the drive from Watertown,Syracuse and Waterloo,NY just to stay here November 29, 2012
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