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Rated 4.4 out of 5 by 119 reviewers.
Rated 2.0 out of 5.0 by Poor service at front desk. I have stayed at many of these hotels for my work and pleasure over the years and this is by far the worst one. The front desk clerks didn't know how to do simple transactions when it came to taking the room off my holding credit card to pay cash. I had to ask for our bottle of waters each day, and one time the clerk argued with me when I went to the front desk to get them, telling me no at first, but he finally gave the water to me, but without a friendly face. I would highly recommend they improve their training at this location. The price was way too high for the service and quality of the room and much higher then I ever pay throughout other states. December 14, 2013
Rated 5.0 out of 5.0 by Appreciative Customer The stay at the otel was a long term customer of ours and his feedback was all great. Re-enforces the decision to use your location for all our customer visits. Thanks December 11, 2013
Rated 4.0 out of 5.0 by Nice hote overall I enjoyed my stay my only problem was that they charged my rm to the hospital I was working at instead of to my credit card and I didn't discover this until I was checking out and had t question why I didn't have the bill The desk clerk quickly fixed this but it almost made late for my last day at the hospital November 25, 2013
Rated 5.0 out of 5.0 by Excellent Hotel & Stay My room was perfect. The hotel internet service was excellent. I didn't have time to get to breakfast, but heard from others that it was good - standard HIE fare. The only problem I had was when I came to check-in, an alarm went off somewhere. The clerk had to leave me for about 5 minutes to deal with that, which was a broken alarm that kept going off. November 15, 2013
Rated 5.0 out of 5.0 by Convenient Location, Clean and Relaxing, Friendly Service My husband and I stayed here for one night while on a long road trip home. We had to find a hotel that excepted pets, and this was our choice due to the reviews. It was in a great location and very convenient from the highway. We arrived late in the evening, and the staff who greeted us was very friendly and accomodating. We were recognized as Platinum Members and offered the standard member gift bag. For whatever reason, we were upgraded to the suite, but this was done before we arrived at the hotel...maybe they were full? We weren't complaining, it was very nice, very clean and very spacious. It made for a nice restful night in preparation for another long day's drive :). We left very early in the morning, so we didn't get to try the breakfast. We would definitely stay here again and recommend to others November 14, 2013
Rated 1.0 out of 5.0 by Keep driving to the next hotel As a Platinum Elite member I've come to expect certain things like automatic upgrades and friendly courteous service. My most recent experience at this property was so awful I felt compelled to share my disappointment. No upgrade, fuzzy analog TV, no internet access, and probably the smallest bathroom that I can recall are just a few of the reasons why I checked POOR on all of the above. I know IHG doesn't keep these old properties around for very long and I'm looking forward to the new one they'll put in its place. But for now, I'll keep driving to the next hotel. November 4, 2013
Rated 5.0 out of 5.0 by Wedding Guests We got a block of rooms for our wedding and they gave us a great deal! Our guests were really happy and the hotel was very close to the venue! October 13, 2013
Rated 5.0 out of 5.0 by Comfortable, fresh, and clean Our entire room was very clean and smelled fresh. Bed linens were soft, clean, unstained, and very fresh smelling. Bed very comfortable with a generous supply of pillows on each bed.. Very nice hairdryer. We didn't hear any noise at all from the hallway or outside after retiring for the night. The fan/air conditioner ran very quietly and efficiently. Wonderful, generous, well-stocked breakfast buffet with a wide selection of hot and cold foods was served. The Great Room was very clean and dining tables wiped clean immediately after previous diners left. Only criticism was that the cheese omelets were slightly browned on the outside and a little bit dry but everything else was absolutely perfect. Very courteous staff at the front desk. . October 8, 2013
Rated 5.0 out of 5.0 by Very clean room, with nice amenities. We enjoyed our stay very much. It was clean comfortable and very well equipped. The beds were very comfortable with a great selection of pillows. I was surprised at the size of the room ,compared to most hotels I have stayed at. I recommend to anyone to stay at this establishment. September 26, 2013
Rated 5.0 out of 5.0 by A wonderful place! It was so great that we were able to travel with our beloved pet. The room was clean and very comfortable and quiet. The breakfast was fantastic as well. I'd highly recommend this place to anyone who travels to the region especially with their pet. September 25, 2013
Rated 3.0 out of 5.0 by Noise Our room was beside the exit door to stairs & it was very noisy. The door closed loudly. The rooms were ok but somewhat worn. The bathroom was tiny. September 12, 2013
Rated 3.0 out of 5.0 by Nice, convenient location Staff in evening VERY friendly. Room clean and comfortable. Had a refrigerator which was great. Breakfast quality typical for this price range. Clean. Sorry to say we stayed only 1 of our 3 days as scheduled because the internet was not working. Had this problem there before. Really needed it and was frustrated. I was told I could call the internet provider and was also told another client was having the same problem. I went to stay at a Hampton Inn which is always reliable. September 12, 2013
Rated 5.0 out of 5.0 by Great location and facility Great facility - use each year on vacation - always good September 5, 2013
Rated 5.0 out of 5.0 by Happy we stayed. The room was clean and the bed was very comfortable. Some places I have stayed had a lot of street noise so I was pleased that there was none here. The breakfast was good and the ladies working the area were prompt, friendly and efficient . We would definitely stay again. August 28, 2013
Rated 5.0 out of 5.0 by Always nice. Very nice, clean hotel. Always enjoy staying at a Holiday Inn. August 22, 2013
Rated 5.0 out of 5.0 by Comfortable beds and great service Our room was adequate but the beds were very comfortable and the staff, especially at the front desk were very accomodating and helpful. They were courteous and professional. The location was perfect for where we were visiting friends. August 20, 2013
Rated 5.0 out of 5.0 by Great Hotel Loved the hotel, my only issue was that the air conditioner filters were very filthy which caused my allergies to flare up, a common problem I find in most IHG hotels. I cleaned out the filter, but that should have been done by housekeeping. August 19, 2013
Rated 5.0 out of 5.0 by EXEMPLARY SERVICE We have stayed at this location several times this year and the service and attitude of your associates is totally exemplary... August 19, 2013
Rated 5.0 out of 5.0 by comfortable and clean i stayed at 3 holiday inn express in 7 days and this room was the best of the three August 18, 2013
Rated 5.0 out of 5.0 by great service Just stayed 1 night to take my son to UC for a college visit. Customer service was excellent beds were very comfortable clean rooms. The breakfast had the largest variety of anywhere I have stayed. Will be back again in the future it was very safe and secure. August 12, 2013
Rated 5.0 out of 5.0 by Peaceful, Relaxing & Towels Galore!!! Even though our reservations got messed up, (hint: call hotel direct DON'T use the 800#!!!), the staff was able to accommodate us! Whew! Even with the hotel at near capacity our stay was very quiet and peaceful! I was impressed by their "Towel Generosity"--I always have to ask for extra towels on hotel stays, but not here! There were pillows with choice of soft or firm, a coffee station set up 24/7, and fresh baked cookies at the front desk! Breakfast array was wonderful as was the spacious room where we dined! It is surrounded by floor to ceiling windows and has a fireplace and tv. I highly recommend this holiday inn! Also, had to get to the casino downtown, and it only took about 15 minutes. The route is quite direct. Didnt even use the GPS ! August 12, 2013
Rated 2.0 out of 5.0 by smelled like a bar We had a nonsmoking room on the third floor. Elevator doors opened and we were assaulted by the smell of smoke---like when you could smoke in bars and at the end of the night it just hung in the air, on your clothes etc. The room smelled of air freshener my husband accurately likened to an old man's cologne. No obvious source of emission or I would have turned it off. It was nauseating. Asked the desk for a fan thinking it might help, said they would look for one in the basement and call back but never did. Would not stay there again, nor would I recommend. August 11, 2013
Rated 3.0 out of 5.0 by Great stay, fair maintenance We stayed 3 nights and reported the first day that the toilet was not working properly. We reported it both the next two days, but it was never fixed. The rest of the stay was great, and we will come back again, but it was disappointing to have that taint the experience. August 10, 2013
Rated 2.0 out of 5.0 by Smelled All I can say is I had to go to the store to get Lysol wiptes and air freshener. My room smelled old and sour. Took my breath away as I walked in. August 5, 2013
Rated 5.0 out of 5.0 by A+++++ Excellent location and accommodations. Will return. July 31, 2013
Rated 4.0 out of 5.0 by Good service I would stay there again, it was a positive experience. July 26, 2013
Rated 5.0 out of 5.0 by Great Experience the second time around This is the second time we stayed at this hotel. We were greeted by friendly staff and registered quickly. The rooms were clean, except for a few cigarette burns in the carpet, as we were suppose to be in a non-smoking room. But there was no "smell" and the beds were comfortable. The complimentary breakfast was ok as compared to others we've had but satisfactory. We stayed 4 days and did not have a problem. Everybody was very friendly and accomodating from the Greeter to the cleaning staff to the Checkout person. I am going to stay there again when I go back to visit family and business. July 25, 2013
Rated 5.0 out of 5.0 by Great Hotel Let me just say, Wow! I've stayed at this hotel before and at check-in I was greeted by name and welcomed back. The front desk agent was helpful with all of my inquiries. My room was very comfortable and clean. The breakfast area is huge and beautifully decorated. I especially liked the cinnamon rolls and pancakes. I was impressed by the friendliness of the staff; absolutely everyone had a smile and happy greeting for me. This is why I'm a Platinum member with Holiday Inn Express! July 19, 2013
Rated 4.0 out of 5.0 by Excellence has a price The loccation seems not to justify the high cost, but the room, service and food were all excellent. July 4, 2013
Rated 2.0 out of 5.0 by Overpriced for location and level of service. Slightly shabby property. Rooms overpriced for location and amenities. June 26, 2013
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