Rated 3.0 out of 5 by 10
Rated 5.0 out of 5.0 by Jezy Frequent client - no complains
To be honest I like this hotel better than the Holiday Inn in the same city, the gym is better, the personal is nicer and I think the AC works better, which, in this city is a NEED!
February 6, 2014
Rated 3.0 out of 5.0 by marc53 Plantinum members should avoid unless you're a smoker
This was the first Holiday Inn Express I have ever visited where only smokers are given preferential treatment. Want an upgrade to a suite as a Platinum, they're available but all of those rooms are smoking only. They do not have even one non-smoking suite in the entire hotel. When I inquired further they explained the hotel caters to the off shore oil industry and is predominantly occupied by their staff. That might be true, but there are many other hotels with similar guests that are non-smoking. The staff even mentioned that even if the room were non-smoking, the guests would still smoke. Easy solution - charge a high cleaning deposit like most other five star hotels.
The standard rooms are adequate and the beds are comfortable. Front desk staff were friendly enough although the manager seemed to be overworked given that she was there in the evening and the following morning as well.
It's with reluctance, I cannot recommend the hotel but until the smoking policy changes, I would not stay again.
January 2, 2014
Rated 1.0 out of 5.0 by kike11 Reserveation defiency,
Internet is quite bad. I had to go to the bar in front to get a normal service.
They keep making the same mistake in the reservation. This is the second time we ask for NON SMOKERS ROOMS, and we get only SMOKERS ROOMS.
We had to leave the hotel and get 2 nights in another place because of this.
Even when we called a day before, and even when leaving the hotel 2 days before, (since we are regulars of the hotel) we strictly said ...PLEASE NON SMOKERS ROOM FOR THE NEXT MONDAY.... I guess they didn't pray quite attention.
September 9, 2013