Rated 4.0 out of 5.0 by Charlie57 Staff is great and they make you feel at home
Staff member Magda has always been there to help me during my long stays along with the other front desk attendants that are very friendly and helpful. Keep up the good work.
May 6, 2013
Rated 2.0 out of 5.0 by Angry62 Bad experience
I was visiting Cd. Juárez for five days (March12-16) and I chose this hotel because my good experience with this brand in other cities , but this time was awful. They gave me a room with no iron, no dryer, no soap shelf in the shower, no baggage bench, broken coffe machine and broken phone. I asked for a room change but they told me that the hotel was full. I received an incomplete stuff one day after. My no smoking room smelt like cigarrette every night because someone went to smoke in the laundry room (near my room) every day. I reported it buy they did not put attention. Very, very bad experience. I will never stay here again.
March 21, 2013
Rated 5.0 out of 5.0 great service
Very good location.
Very nice employees.
Very good intalations.
February 20, 2013
Rated 5.0 out of 5.0 by LittleDog Passing thru
The staff and clean rooms made this a great stay. The breakfast is continental so don´t expect much but coffee, juice, cereal and powdered eggs.
The beds are clean and, well made and comfortable. The front staff made check in very easy but took time with the check out.
February 18, 2013
Rated 2.0 out of 5.0 by Prioritycardmember Not Happy
The hallway smelled bad, the towels ware worn and looked dirty, and the beds are very hard.
January 2, 2013
Rated 2.0 out of 5.0 NETWORK CONECTION
I HAVE BEEN HOSTED HERE MANY TIMES, BUT LAST 3 TIMES NETWORK CONNECTION DOES NOT WORK PROPERLY AT NIGHT, I RETURN FROM WORK ALL DAY AND CAN'T SEND MY REPORT DUE TO THIS ISSUE
November 30, 2012
Rated 5.0 out of 5.0 by JDH1978 Hotel Stay During Green Card Process
My wife and I stayed here for 2 nights during our green card process. The hotel is located about 100 yards from the US Consulate. Honestly, our expectations were low, having to travel to Juarez (concerns about security & green card bureaucracy) BUT - the staff was extremely helpful, nice, proactive and ready with details we hadn't thought of:
*Complimentary printing at business center
*Use of hotel shuttle (to consulate & airport)
*Local restaurant delivery
*Informal US Immigration adviser
For 2 people who didn't want to be there, we were pleasantly surprised and we would recommend staying here to anyone having to visit with immigration processes at the consulate. Hats off to the staff and their understanding of what a lot of their guests are going through.
October 29, 2012
Rated 4.0 out of 5.0 by amarq Confortable bed & pillows
Confortable bed & pillows,
great coffe, clean pool
October 23, 2012