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Rated 3.6 out of 5 by 32 reviewers.
Rated 1.0 out of 5.0 by Awful, Dirty, smelly, understaffed Holiday Inn should be concerned that Juarez Holiday Inn Express is holding their name. It has been by far my worst experience ever, I have been staying there for 6 weeks now, there has been no single week that I don't have to complaint about the cleaning staff, every Monday when I get there there are smelly pillows, with remaining hairs from previous guests, same in the bath room, loose hairs in walls and floor, smelly, towels are dirty, wear, or no towels at all, 3 weeks ago I called front desk at my arrival at 7:30pm because there was no towels in the room, I receive towels at 10:45pm, on Monday last week I had to bring the front desk guy to witness the terrible smell at the room assigned to me, I complained over and over, staff is always very nice and friendly but they never take actions they commit, Awful. February 24, 2014
Rated 2.0 out of 5.0 by needs improvement Customer service must be improved, specially on the cleanliness and orderliness of the room, i stayed in Holiday Inn Express -Las Misiones for 20 days but most of the time i have problem on my room e.g no towel, no water, the pillow smells bad... This things should be improved to satisfy you customers. Thanks! February 10, 2014
Rated 4.0 out of 5.0 by Facilities schedule Pool schedule was too restricted. Overall experience: good February 2, 2014
Rated 5.0 out of 5.0 by Great Price and Great Location We were there to visit the Consulate and the hotel was in the perfect location for everything. We were super close the Consulate and then the closest hotel to the new mall for eating and entertainment. We met other people there for the same reasons and listened to them about the other local hotels and we were glad we chose the Holiday Inn. We will visit again to this hotel. January 6, 2014
Rated 1.0 out of 5.0 by Save your money Good location. Very bad front desk service. No internet service what soever and when called front desk to ask about it , I was completely ignored. Bathroom towels where dirty. Plumbing issues. Could not shower comfortably do to water overflowing. Will not recommend to anyone. December 21, 2013
Rated 5.0 out of 5.0 by Business Trip My husband and I stayed at this hotel on November 25 for 8 nights. We were there for immigration purposes. The hotel is very well maintained. Rooms are clean, large and well maintained. Very close to the immigration facilities. MIGUEL, the security guard was very helpful and useful. He provided us with all the useful tips, the do's and the don'ts and always greeted us with a "Buenos dias" or a "Buenas noches". All the kudos to him. The only minor complaint i have about this hotel, they don't have a fax machine in their computer center for guest to use. I needed to fax a paper urgently and i couldn't do so until the next day when we arrived to our next destination, Mexico City. Also, the washer in the laundry room was broken and out for repairs. We were not able to wash our 8 nights worth of clothes for our next destination. May i suggest you add a second washer to the laundry room. Other than this, i am very happy with our decision in staying at this Holiday Inn. December 18, 2013
Rated 4.0 out of 5.0 by Limpio y Staff amigable Buen Hotel, la limpieza muy Buena, el desayuno , le falta un poco, ya que nunca reemplazaron fruta que se acabo. Le falta variedad en la comida. December 9, 2013
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