Rated 3.7 out of 5 by 25
Rated 1.0 out of 5.0 by Sweetpea398 Room Cleaning Service
The lady assigned to the 7th floor was wonderful. That was my best experience at this hotel. TV, internet, the sewer smell from outside, the food (wouldn't touch it) and the customer service left much to be desired.
September 11, 2013
Rated 5.0 out of 5.0 by Victoria01Victoria01 Excellent Service!!!
Excellent Service!!! I Felt Safe Being An American In Cuidad Juarez. Mexico W/ My Husband Who Was There For Immigration Appts. We Highly Recomment This Hotel. Because Its In Walking Distanced Too All The Immigration Appts. The Location Couldn't Be More Perfect! The Mall is Right Across The Street. A Very Nice Mexican Resturant Right Next Door. Taxis Always Outside in The Parking Lot Waiting For You Too Take You Anywhere. This is By Far The Safest Hotel For Immigration Appts. They Also Have Computers There Too Help Work on Your Case.
August 31, 2013
Rated 5.0 out of 5.0 by Rayxs Latin America Sales Manager
The hotel really help us when doing customer visits.
The price for the hotel rewards for the excellence of services we received on the stay.
July 29, 2013
Rated 2.0 out of 5.0 by Compadf Need more customer focus.
I was for two days 18-20 July. Two different reservations. The firts day I dind't have the bottle of water in my room and in both reservations I requested express checkout and I didn't get my invoice in my room. The internet service was very bad, I have good reception in my room but the speed was very low. And the TV most of the channels were not working properly, not sound or not image.
I hope you can solve this issues asap since I like to stay at Holiday Inn at Saltillo and Monterrey but CD Juarez was not a good experience.
July 24, 2013
Rated 4.0 out of 5.0 by Wine52 Juarez
t worked, nice location, good people. I received good service by everyone and room was good
July 22, 2013
Rated 2.0 out of 5.0 by ALOPEZM Mi estancia
He estado en otros hoteles mas económicos con mejores habitaciones y mejores áreas comunes. La zona de la alberca muy fea. La relación calidad precio no es proporcional. Ademas el accesos que da al estacionamiento, a pesar de tener el letrero de que por seguridad del cliente siempre permanece cerrada y debemos usar la tarjeta de acceso a la habitación para entrar, la puerta no funcionaba y siempre estaba abierta. Las habitaciones no tienen caja de seguridad, cosa que hasta en hoteles de menor categoria si tienen.
July 20, 2013
Rated 3.0 out of 5.0 by Vicente2 holiday Inn Misiones
I was not recognized as a Platinum member at the arrival.
Room was given at 3:30 pm (this is, 30 minutes after the check in time) despite the fact that I had requested an early check in.
Not sure if I would return
July 18, 2013
Rated 5.0 out of 5.0 by JamesB13 Wonderful People, Great amenities and Location.
The staff from the moment we arrived to the moment we left was courteous, competent and always with a smile and a can do attitude.
The location near the US consulate, approved clinics and the Misiones Mall is ideal however I recommend you do use one of the two bridges to cross to the mall. The traffic is overly dangerous and there is no clear path to cross. You will walk a bit more but it's recommended. On the side of the hotel there are several restaurants that are close and will keep you filled and busy. A convenience store for water is also nearby.
The rooms are very new and spacious, clean and with a flat TV. Something that could improve would be the ability to have outside air fan mode from the AC unit, we craved real air after the second night. AC is good for a while but then you get to feel stuffy. The bathroom has poor ventilation too as the extractor is running very low and moisture builds up quick after a shower. All in all ventilation is something that could be improved but there is no bad smell just AC air which can create allergies.
There is no security box in the rooms which would be ideal, maybe an improvement could be made on that front in the future. You can rent a small bot at the lobby but don't expect to fit a lot in there. They do offer a good suitcase storage service which I used often. I rather use that than the security box due to space.
Big shout out to the staff from the lobby , security and breakfast personnel along with Sandra our floor housekeeper which did her job above and beyond the call of duty in cleanliness, attitude and help. We had a good feeling from the staff since the start.
There is a free van service to close locations including the Airport and we were dropped on time and with care at the airport entrance when we left. I assume you probably have service from the Airport but we didn't schedule a pick up time in advance. Something you could plan. The van is spacious and perfect for up to 9 people.
We regret not having a bathing suit with us to use the pool since it looked great, so if you have one bring it the pool while mid size looks very relaxing. Ice machines and snacks/soda on every floor plus a gym, copier, laundry and business center are great to have.
It has free Hi Speed Wifi Internet service which was workable on a laptop but our android phones lost the connection and had to sign in again every 5min which was a pain but the laptop could hold a connection for 30min plus. Speed was adequate and reception strong. If you have an Ethernet cable for your laptop it would be wise to bring it as there is a wall socket as-well that might work better.
Included Hotel Breakfast includes bread, tea, coffee, scrambled eggs, re-fried beans, cereal, traditional sweet bread, juice, milk and sometimes chilaquiles and or traditional spicy meat dishes. Overall perfect for a fast breakfast before getting to your days activities. Breakfast room is clean, spacious and comfortable, with good staff.
Overall the Holiday inn Express Juarez was a great find and highly recommended for Consulate business or other near local business or activities.
June 5, 2013
Rated 4.0 out of 5.0 by Charlie57 Staff is great and they make you feel at home
Staff member Magda has always been there to help me during my long stays along with the other front desk attendants that are very friendly and helpful. Keep up the good work.
May 6, 2013
Rated 2.0 out of 5.0 by Angry62 Bad experience
I was visiting Cd. Juárez for five days (March12-16) and I chose this hotel because my good experience with this brand in other cities , but this time was awful. They gave me a room with no iron, no dryer, no soap shelf in the shower, no baggage bench, broken coffe machine and broken phone. I asked for a room change but they told me that the hotel was full. I received an incomplete stuff one day after. My no smoking room smelt like cigarrette every night because someone went to smoke in the laundry room (near my room) every day. I reported it buy they did not put attention. Very, very bad experience. I will never stay here again.
March 21, 2013
Rated 5.0 out of 5.0 great service
Very good location.
Very nice employees.
Very good intalations.
February 20, 2013
Rated 5.0 out of 5.0 by LittleDog Passing thru
The staff and clean rooms made this a great stay. The breakfast is continental so don´t expect much but coffee, juice, cereal and powdered eggs.
The beds are clean and, well made and comfortable. The front staff made check in very easy but took time with the check out.
February 18, 2013
Rated 2.0 out of 5.0 by Prioritycardmember Not Happy
The hallway smelled bad, the towels ware worn and looked dirty, and the beds are very hard.
January 2, 2013
Rated 2.0 out of 5.0 NETWORK CONECTION
I HAVE BEEN HOSTED HERE MANY TIMES, BUT LAST 3 TIMES NETWORK CONNECTION DOES NOT WORK PROPERLY AT NIGHT, I RETURN FROM WORK ALL DAY AND CAN'T SEND MY REPORT DUE TO THIS ISSUE
November 30, 2012
Rated 5.0 out of 5.0 by JDH1978 Hotel Stay During Green Card Process
My wife and I stayed here for 2 nights during our green card process. The hotel is located about 100 yards from the US Consulate. Honestly, our expectations were low, having to travel to Juarez (concerns about security & green card bureaucracy) BUT - the staff was extremely helpful, nice, proactive and ready with details we hadn't thought of:
*Complimentary printing at business center
*Use of hotel shuttle (to consulate & airport)
*Local restaurant delivery
*Informal US Immigration adviser
For 2 people who didn't want to be there, we were pleasantly surprised and we would recommend staying here to anyone having to visit with immigration processes at the consulate. Hats off to the staff and their understanding of what a lot of their guests are going through.
October 29, 2012
Rated 4.0 out of 5.0 by amarq Confortable bed & pillows
Confortable bed & pillows,
great coffe, clean pool
October 23, 2012
Rated 1.0 out of 5.0 by rulons4 Not good
Service was bad, rooms not clean and overcharging diferent prices then advertising online
October 14, 2012