Rated 4.3 out of 5 by 132
Rated 1.0 out of 5.0 by mattadamsmagic Ugh - worst stay in YEARS
This stay was atrocious. From noisy neighbors, to no staff assistance, to a broken AC unit and an unbearably hot room, it was horrible from the get-go. Ok, things happen...I understand. Just comp the room and try again later.
"We are happy to offer you a 10% discount for your trouble."
SERIOUSLY?! You want me to pay 90% for NO SLEEP due to your lack of ability to provide suitable accommodations?!
After spending all day debating with corporate (who offered little better) and sending out social media blasts, they finally gave me 20,000 points - the equivalent of a free night's stay. Ugh...what a horrible experience. And fighting tooth and nail just to get a free night? Not sure it was worth it. I'll take my free night and move on. Back to the better chain I go...not IHG. Lesson learned.
October 5, 2015
Rated 4.0 out of 5.0 by Trujar01 no problem stay
Checking in and checking out easy,clean room, hot meal, not like at home but close.
September 29, 2015
Rated 5.0 out of 5.0 by MR Glenn Clanton Stay
Random stop at Clanton Holiday Inn Express was excellent decision. Small problem at check in.
Staff member found quick fix to guarantee our stay. We were very tired and enjoyed a hot shower and good nights rest in VERY clean beds. Excellent breakfast and we were on our way completely refreshed
Thank you Clanton Holiday Inn Express,
September 17, 2015