Rated 4.1 out of 5 by 18
Rated 4.0 out of 5.0 by WM07 Nice and quiet
This hotel is very nice and maintained. It's about 1/4 or 1/2 mi from highway, so not so much noise, looks very clean on the outside, the rooms are clean too. Staff is friendly. If you are in the area this is a great hotel to stay at.
November 12, 2013
Rated 4.0 out of 5.0 by BizzTraveler44 Enjoyable stay
I am a frequent business traveller and have been to dozens of Holiday Inn Express locations. This hotel was very clean and quiet. I talked to the front desk about local places to eat and they were very helpful. I will stay here again.
October 17, 2013
Rated 1.0 out of 5.0 by 1soldier Bad service from the front desk (Donna)!!!
Went to check in 09/07/13. Service was terrible from the start by Donna stating we were not allowed to park our boats in the parking lot and would have to park in the service road! Stated that she is not getting in trouble form the owners and Mgr and would not check us in. Asked to speak to the mgr and she basically said he would say the same thing! Told her I wanted him to tell us that himself. The mgr informed her that there are three spots for boats in the back so appearantly she does not know what they have in the lot. We also informed that this is not our first rodeo parking our boats and we always disconnect our boats so it won't take up extra spaces. We would have gone to another hotel but everything was full. Gave her my military iD and CC dropped in on the counter and stated I will not be disrespected and don't slam it on the counter! Told her I didn't do that and I dropped it on the counter. She then proceeded to say I need an ID card I said you have it. She wanted my DL and I said that's not what you asked for. I informed her that I wanted to speak to the mgr and to have him come down. She never informs him. I had to go to the hotel next door to speak to him and he stated that he would talk to her about the situation. Mgr was never informed that we wanted to talk to him. The maintenance person apologize for the situation and I said its not his fault. He said it makes us look bad. Checked out around 4 am and they don't have comp coffee and Hanna or Heather said we don't make coffee till 0530. I commented what happens when ppl check out or check in early. She said there is a gas station down the street.. Be advised that you have to enter thought the side doors! Front entrance does not have a key access to get in so its a waste of time parking in the front if your leaving early. Front desk did not recognize me as a priority club member, did not give me the Internet access code which I had to get it from the maintenance man because there was no one at the desk. Hotel is really nice looking but I think the staff (Donna) needs a crash education on hotel hospitality! Mgt she be on hand to deal with poor service when they have staff who does know how to deal with customers! Our room (3rd floor) as really hot when we went in. Took about an 1 1/2 hr for the room to cool off. Hotel should make it a habit to have the AC turned on if there is a reservation on their list. I wasted my points staying there!!
September 12, 2013
Rated 4.0 out of 5.0 by Wendy5 Service
Overall good but the front desk was vacant several times when I needed assistance. When someone was there the service was good.
August 8, 2013
Rated 5.0 out of 5.0 by LEXKY Great place to stay
We stay here each year when heading to Gulf Shores, Alabama. This is the first time we stayed not on a weekend. The hotel was quite and very restful. the front desk gave us a name and directions to a restaurant just down the road. Boomerangs' was a great restaurant.
The breakfast at the hotel was very good.
August 2, 2013
Rated 3.0 out of 5.0 by LCWilson Best Hotel in Clanton but staff needs some help and training
I stayed at this hotel to visit family. I travel frequently and have become spoiled at other HIE locations being a Platinum member. Check-in was very awkward; I believe the front desk manager knew that she should have welcomed me properly to the hotel but never did. My impression was she was a good employee but just did not know what to do. She was many times away from the front desk seeming to do jobs that there should have been others there to do such as serving breakfast or tending to the housekeeping staff. This unfortunately left me and other guests in the lobby waiting for someone to return. The location appears to be well kept and I attribute that to her, but the customer service has a lot to be desired. This location needs additional staff.
July 19, 2013
Rated 5.0 out of 5.0 by Jimmie48 Very Good
Friendly staff and just loved the beds and pillows.. ...only concern is that the rooms are a bit dated.other than that a great stay.
July 2, 2013
Rated 3.0 out of 5.0 by DT2d More help at the front desk
My recent stay was okay. I had to wait up to 15 min to get towels for the pool because there was nobody at the front desk. The one person that finally came was busy helping @ breakfast too. I feel there needs to have more employers, especially at the busiest of times. The people working were friendly and helpful. I didn't like waiting for service. The employers seem to have more than enough duties.The breakfast choices were plenty, the quality was not. The pancakes were too flat and rubbery. The people were very friendly and helpful in the dinning area.
July 1, 2013