Rated 3.9 out of 5 by 68
Rated 1.0 out of 5.0 by DJOPA Never again!
We checked in late at night; only to awaken the next morning finding blood stains on the bed linens. After complaining to management, it took them almost 3 hours to get housekeeping to change the linens.
The staff seemed put off by the complaint and made virtually no apologies.
Very disappointed. I have been a Platinum member every year for the last 6 years; and, have never come across this level of behavior and dirtiness in an IHG property.
February 24, 2014
Rated 2.0 out of 5.0 by Seminole Fan Did not meet expectations
I reserved a room with two queen beds. On check-in, I was told that I was "upgraded" to a king suite. Since I was traveling with my son, I said I needed two beds. I was informed that there was a pull out bed in the suite. When I pulled out the bedding for the pull-out, there were bloodstains on the comforter. The room was near the elevator and was not very sound-proof, so there was a lot of noise. The breakfast lacked several standard Holiday Inn Express offerings: no hardboiled eggs, no yogurt, the milk was frozen and the pancake maker didn't work. At checkout, I found that I was charged the king suite rate, rather than the standard room rate. This was a very disappointing HI Express experience. I'm usually very impressed by this brand, but I won't stay at this location again.
February 20, 2014
Rated 5.0 out of 5.0 by statechamp Great Place to stay
The entire staff are friendly and very helpful. Great location and the price is right.
February 6, 2014
Rated 3.0 out of 5.0 by gregpiggybacker Piggybacker
Carpet in room dirty bathroom dirty people in pool to all hours of the morning waking guest up!
February 3, 2014
Rated 1.0 out of 5.0 by Mz. QJ2012 Comfort and room size
The room was not at all the size indicated on the hotel website. I chose a King suite with accessibility and we received a FULL size bed. The bathroom was smaller as well. The pull out sofa bed was not big even to fit my 11 year old daughter either. The other accessible rooms at the hotel could not even fit my husband's chair.
January 25, 2014
Rated 4.0 out of 5.0 by Lakeland5 A Little Less Than Expected
Although this was my first stay at this HIEXPRESS, it was not my first experience with HIEXPRESS. I have come to expect a certain standard that this location was missing. The room didn't appear as ' nice ', the towels were dingy, the towel rack was bent - just NOT the normal for HIEXPRESS.
On a positive note, the staff was super friendly and attentive. The location was perfect. Breakfast is always a bonus.
January 16, 2014
Rated 5.0 out of 5.0 great people
excellent is the best to describe this place. i will recommend this place to every one
January 14, 2014
Rated 5.0 out of 5.0 by Visitor 1231 Thank you
Thank you for all your help and hospitality. Every single staff at the Holiday Inn Express Clearwater was very helpful and friendly. I enjoyed staying at your hotel very much and hope to come back again in the near future. Thank you again.
January 13, 2014