Rated 4.0 out of 5 by 92
Rated 1.0 out of 5.0 by Tad37 Terrible experience
Booked 4 nights, stayed 1. Dirty, stained pillows and duvets. Telephone didn't work. Parent's lights wouldn't turn on. Grubby lobby and generally nasty. Only good part was Katrina at front desk who did her best but id still never bring my family here again.
November 14, 2013
Rated 2.0 out of 5.0 by Jtracey Bad experience Poor Service
I was accused and charged for smoking in my room. When I asked what in the world lead them to believe that I smoked in my room. The Banquet manager said she had photos and a wrappe. I went to the font desk and ask to see photos and wrapper. She had no wrapper and showed me a photo of 2 black specs on a finger. It looked more like 2 fleas. I ask her to forward her evidence to me, which after a number of weeks I still have not received. I asked to speak to the manager who they said was out of town. I also informed her I just had to take a physical for my life insurance which included a test to prove I was a non-smoker. I stayed 2 nights, 2 different rooms, the first room had a musty smell. I had a housekeeper visit my room the 2nd day and a v ideo of my room upon depature to avoid another false allegation. Being a rewards club member means nothing. I asked the second night and I did get a coupon for 1000 points. I am a business traveler and only recently become a IHG honors member. I stayed in a IHG hotel 12 times in 35 days. Back to my old rewards group after this experience. No call and no response to my request. the lady at breakfast was very nice.
November 14, 2013
Rated 5.0 out of 5.0 by ej10993 Great staff, nice facilities and great value
Firstly I have to start by commending the staff!! I stayed here for 7 days and they were accommodating from day one till even after I left. I am from the Caribbean and only stayed at the hotel to attend a class and I must say they made me feel right at home and made sure I was comfortable not only in their hotel but the general area. They asked about how my class was going and told me about past experiences with items in my field and gave me the comfort of me being at home. In addition to this they went out of their way for my happiness even after I left. After forgetting an expensive phone in my room Hariku ( excuse spelling if she sees this) went out of her way to coordinate a search for it and found it after I was back in my country. I definitely not forgetting the other staff, thank you to every one of you. The shuttle service was clean and comfortable and being out of town I used it allot with no complaints from stay (thank you I know it must have been a little out of the way)
The rooms were way more than I expected for the price! The bed was big and comfortable, the room was clean, office furniture made it easy to do my work and the tv wasn't too bad ( maybe needed a few more channels). Bath was cozy and overall room design was nice. Gym was awesome with high tech equipment ( I spend lots of time in the gym). Pool and jacuzzi i did not use to much but when I did they were clean and enjoyable. Pretty nice breakfast choice which tasted good.
I never thought I would be coming there for vacation but in addition to telling my friends I will be back!
November 4, 2013
Rated 3.0 out of 5.0 by bobg1 Check out
I was scheduled for 3 nights and on day 2 we were out and upon return it was discovered that we had been checked out by hotel staff??? After several calls to reservations to straighten out the issue it was discovered that the staff checked out room 324 instead of 342. All of of our belongings and luggage were placed by desk down stairs. Very unsettling because they insisted I only booked 2 days but my sign in check list paper proved otherwise. 30 minutes to straight out with help reservation line for ihg
October 14, 2013
Rated 1.0 out of 5.0 by nanandbai Room to Improve
I called long ago and booked a room for my clients who were donating their singing talents for a charity event. Each year, HI Express comps 2 rooms for them. it's a write off...and very generous!
This year was no exception, however, when I called to be sure all was still a go, I was told, 2 weeks before the stay that no, you no longer had a room saved and hadn't planned on assisting after all. I was told they knew about it, but never bothered to tell me, leaving me in a bad way for my charity event. I had to beg for over 30 minutes, when the woman said okay, I will comp the room, but I will be fired-thanks! Very unprofessional. The next week, I checked again to find that the room was on a 24 hour hold...for 17 days and about to be cancelled. They said it was being cancelled, then not being cancelled but not committed. I didn't know your jargon, so I was verbally abused. If I called the hotel, I was given 100 stories. If I called reservations, I was told all was fine. Thank god I paid attn to the hotel, as they planned to not let my clients in. I gave my credit card # (we never had to do this before) and was told it was saved and committed...but, if the guests were late (past 6), the room would be immediately cancelled. What? No one would speak to me anymore-I HAD to go through Renee. If she wasn't there, too bad. Well, my clients had a great stay. But, this abuse was unprofessional. I was told not to plan on help again, as this is new management. It's nice to know that the new management doesn't support local charities.
October 9, 2013
Rated 5.0 out of 5.0 by VJB648 Home away from Home!!!
Everyone is excellant to deal wit,from the lady at breakfast hosting you a hot fresh meal to the check in crew at night to the management team
I have already stayed 3 weeks in a row and will be here in and out until November / December
Great Staff and facility!
October 7, 2013
Rated 5.0 out of 5.0 by Steveinfwb Great staff!!!!!!!!!
Helpfull and friendly!!!!!! Very personable and nice.
September 1, 2013
Rated 3.0 out of 5.0 by MLM7 Nice But...
Staff was friendly and let us check in early. Quite nice looking hotel and nice room but the carpets should be updated and the beds are smaller than a normal full size and very uncomfortable to sleep in with another person so beds also should be updated.
August 28, 2013
Rated 1.0 out of 5.0 by Mauricio23232323 Bath room smells like dirty laundry
Will not stay here again.... Bad odor from bathroom, I doubt shower curtain has ever been laundered
August 26, 2013
Rated 5.0 out of 5.0 by gmr1 Great place to stay
Staff was very helpful and polite. room was very clean and well appointed. This is a very comfortable place to stay
August 23, 2013
Rated 5.0 out of 5.0 by pblanc1070 Quiet Location
I stayed here on business from January to August. I didn't use the pool and the only downfall was there was not an exercise room. The hotel will however transport you to a local gym. They are in the process of including a fitness center and that will help all those exercise conscience people.
The hotel is quite and the staff were always eager to help you. They have an exceptional team and you won't be disappointed for choosing this location.
August 20, 2013
Rated 4.0 out of 5.0 by taylorwm60 No fridge?
This is the first 'Express I've stayed in that doesn't have refrigerators in the room. What gives? Otherwise a good stay.
August 5, 2013
Rated 5.0 out of 5.0 by vacationfun2013 Clean and Comfortabe
This is a very nice clean motel. We stayed a week and the customer service was awesome very helpful and friendly staff. The free hot breakfast was amazing. I would stay with Holiday inn express again!!!
July 10, 2013
Rated 2.0 out of 5.0 by CWT47 Not Happy
I travel a lot for business and sometimes stay at Holiday Inn Express or Holiday Inns. For the last 5 weeks I have been traveling to the area and I stayed at this property until 2 weeks ago. Every week there was a problem. The first week when I arrived late at night the lady behind the counter would not let me in because I did not have a key card to open the door with. But because I had not checked in yet I did not have a key card. I eventually picked up my suitcase and pointed to it and she then opened the door. Every week both my door cards would stop working on Tuesday even tho i was staying until Friday. I travel about 30 weeks a year and it is very rare for one of my key cards to stop working and never both. The front staff was usually not behind the desk so you always have to wait to purchase something, check in, check out, ask a question etc... The buffet seems to always be out of something and the yogurt was froze. There was never any coffee available at night and I could not print my booking pass because the printer was broken for 2 weeks. And to top it off there is no on-site gym. I am now staying in a different hotel down the street.
July 8, 2013
Rated 2.0 out of 5.0 by HarvestJon Disappointed
We have stayed at this motel for years. Our experience this year was very disappointing. We paid the largest amount we have ever paid for a King Leisure room. The first room they put us in was impossible. The sofa bed would not fold out without hitting the other furniture, so I had to move the furniture. Maintenance tried to correct the problem, but could not. The next morning, I reported it to the staff and she put us in the room we usually stayed in during previous stays. She also told us about the spinning wheel we were supposed to spin to win a prize when we checked in and allowed us to spin it. We also did not get cookies when we checked in, and were told two days later that we could not have any because we didn't check in that day. We were not offered any cookies when we checked in. In the past, we got cookies every night. The coffee was cold at night and we had to ask the staff to make a fresh pot. Didn't have to do that in the past. The first morning housekeeping came in and cleaned the room. After that - nothing. The young housekeeper knocked and asked if we needed anything, but made no effort to clean the room or make the bed. The hot tub did not work for the first three days of our stay. We did complain about the higher prices and lower quality and the answer we got was that the motel was under new management. All in all, it was not a pleasant experience and I very strongly doubt if we will book with this motel in the future.
July 4, 2013
Rated 5.0 out of 5.0 by Sherm83 Front
The front desk staff was wonderful and so accommodating!
June 27, 2013
Rated 2.0 out of 5.0 by Amy39 Lack of service and rude staff
We found the price to be acceptable, however, the staff was less than friendly ans was in no way suited to the high volume you deal with. Breakfast was cold, most items were out and it took 4 requests to have items re-stocked. Your juice was sour and milk was spoiled. Your front desk had no change for vending or laundry and was un-appologetic about the inconvenience they created. The pool had over 60 people in it with no signs of your "staff" adhering to safety regulations. I am so dissappointed I cannot express it enough.
June 22, 2013
Rated 3.0 out of 5.0 by SwimFast Lacking Attention to detail
Front desk staff was less than stellar. At the desk at 6AM two mornings to buy Gatorade before a swim meet. Both times I had to wait until the breakfast attendant came by and she then went behind desk and alerted the front desk person that I was waiting. Also, breakfast was served at 6am, but the front desk staff informed all of our swim team that it was served at 6:30am. Otherwise rooms were comfy, but hallways could have been much, much cleaner!
June 14, 2013
Rated 4.0 out of 5.0 by TerryR Good location - great staff
I have been staying at this hotel regularly for 8 years - continual improvement and great location for my business.
May 28, 2013
Rated 5.0 out of 5.0 by James 123 Excellent Staff and Service
I would rank this as an excellent property for staff and location if you need to stay on the West side of the Bay, In a business location and easy to get in and out of.
May 15, 2013
Rated 5.0 out of 5.0 by Erasmian First Class Lodging at a Reasonable Room Rate
I was greeting and served by a very cordial and competent staff. The guest room was large, very comfortable and clean. I totally enjoyed my stay. I would recommend this Holiday Inn Express to anyone visiting the St. Petersburg and Clearwater area.
May 12, 2013
Rated 5.0 out of 5.0 by Ryno17 Great hotel!!!
My wife and only stayed one night so we didn't get much of a chance to enjoy this hotel, but we wish we could have stayed longer. The hotel was well maintained. The room was very spacious, clean, and modern. Staff was extremely friendly. Would definitely stay here again.
May 12, 2013
Rated 3.0 out of 5.0 by smitht Nice room, clean large shower.
If you are traveling for very long the breakfast gets to be tiresome. No yogurt was unavailable. Short supply of fruit. Apple juice tasted like water. Normally where we stay there are fresh baked cookies. Here we had store bought upon arrival. Then nothing for the rest of the stay. Only one newspaper. If you needed something like a remote (none in the room on arrival) they did not have anyone available to deliver it to the room. Internet was fine, worked well. Courteous staff.
April 27, 2013
Rated 5.0 out of 5.0 by drue11 my stay
staff is great. but pool and hot tub was closed. Your internet service provider is horrible. They couldn't enter a mac address for me during my last stay when they guaranteed it would be on the next day which was wed am. I checked out fri and it still was not entered. This is not the type of service that i expected for holiday inn to be associated with. You should go back to who you were using before. They had excellent service.
April 24, 2013
Rated 5.0 out of 5.0 by ungido Great place!!!
I enjoy the stayed at this location with my family. I highly recommended.
P.S. Swimming pool is great.
April 17, 2013
Rated 5.0 out of 5.0 by Mainer207 Employees
The employees were all very couteous and helpful from checking to checking out. Great place to stay and will recommend it to others.
April 14, 2013
Rated 5.0 out of 5.0 by CoachKevin Great stay!
This was the fifth year my swim team has stayed at the Holiday Inn Express at ICOT Center and as always, everything was wonderful. Sure, there are plenty of other hotels closer to the competition site in St. Pete, but I'd rather stay at a place that I know will provide an affordable group rate for my team with great rooms and services. The kids also love the pool and the pancake machine. I look forward to coming back next year. It's become our home away from home!
April 13, 2013
Rated 3.0 out of 5.0 by Groekos Nice but needs an Upgrade
Good Hotel, centrally located, a bit older oder but well maintained, in Need of an Update. Plenty of Parking. Breakfast Not more than average and in both Mornings totally overcrowded. This was Not Holiday Inn Standard. Overall an ok Hotel.
April 6, 2013
Rated 5.0 out of 5.0 by Molly13 Lots of Pillows
I stayed as part of a tour group but am always happy to stay at a Holiday Inn Express. Have often stayed at other Holiday Inn Express. Thanks for a relaxing time.
April 4, 2013
Rated 5.0 out of 5.0 by OHBUKI61 Enjoyable stay - Great staff
I was greeted as a Priority Club member who was very upbeat and always had a smile. Each time we went in and out of the hotel we were greeted upon returning. The room was clean and the breakfast buffet was kept fresh.
March 18, 2013