Rated 4.4 out of 5 by 107
Rated 5.0 out of 5.0 by Jacksonville Rays Fan Above Excellent front Desk
After a difficult afternoon, dealing with another hotel in your city,
I returned to this hotel which we had stayed a year before, no reservation this time mind you, was met at the front desk by a young man, name tag said Craig ! This man is a true asset to your hotel and entire company, he had indicated that the hotel was near full
Which I didn't expect to even get a room , I gave him my loyalty card
He not only quoted a fair price, but also offered me a free upgrade!
Made our day, we where in town for a Rays game, he got us on the
Next shuttle, what a true asset you have there, move him up through the company, you won't be sorry.
Thanks a million Craig keep up the good work
August 6, 2014
Rated 4.0 out of 5.0 by AD09 Great Sleep and Attentive Staff
We did run into a few issues but the staff took care of it.
August 6, 2014
Rated 5.0 out of 5.0 by kobey139 Newspapers
There was a sign at the front desk stating that newspapers were available every day. Apparently Saturday and Sunday do not qualify as days.
July 30, 2014
Rated 5.0 out of 5.0 by MurphDog Great Service
Attended my family reunion there and it was wonderful.
July 25, 2014
Rated 4.0 out of 5.0 by Its the little things Good for one night
Breakfast was lukewarm. The pancake maker does not keep the pancakes warm enough but it is interesting. More fruit choices? Whole wheat muffins? Maybe a cookie and lemonade evening treat set out for guests in lobby?
July 25, 2014
Rated 5.0 out of 5.0 by Spike 1 friendly staff very clean room
checking was very quick,and the staff was courteous and friendly during my entire stay
July 25, 2014
Rated 5.0 out of 5.0 Beautiful room
The beds were so comfy. Just loved the pillows. Clean?? Of yes! Very. Bath and body products was a real plus!
Crackerbarrel next door, another plus. Stayed for a Rays game. Real close. Will stay again for sure.
July 20, 2014
Rated 5.0 out of 5.0 by bassplayer34 Great Stay
Great hotel with a good value. I stayed in the King bed room. Very spacious and comfortable. The breakfast was good too. They even had turkey sausage which was a pleasant surprise.
July 12, 2014
Rated 5.0 out of 5.0 by TNOISETTE Great hotel and grear prices
I love staying at this hotel when I come to town. The rooms are great and the staff is wounderful.
July 10, 2014
Rated 5.0 out of 5.0 by teach73 Good value, easy to get to, great service
Quick check=in, room clean but had musty smell (Florida humidity), comfortable bed, clean bathroom. Have stayed here several times and will come back again when in the area.
July 3, 2014
Rated 5.0 out of 5.0 by EdJo Front Desk Staff
Special thanks to the front desk staff for meeting all my needs.
July 3, 2014
Rated 5.0 out of 5.0 by Shyguy2 My stay
Great place to visit! Staff was friendly and place was quiet. walked around the grounds with lots of room.
June 30, 2014
Rated 5.0 out of 5.0 by decar48 enjoy and relax
Everything was wonderful here. We were exhausted from being on planes, in airports and seeing a night game of the Rays. We slept on comfortable beds with marvelous pillows! (I wish I could buy them for my own home!) The next day I asked for a late check out and it was given without hesitation. This is a good hotel for the price, but it is the front desk and hardworking staff that keeps us coming back.
June 29, 2014
Rated 5.0 out of 5.0 by PDS1958 Really nice staff and a nice clean hotel
No complaints at all. All of the staff was very courteous and wonderful! Highly recommend this hotel!
June 27, 2014
Rated 1.0 out of 5.0 by DreamWeavers38 DON'T WASTE YOUR MONEY!
We chose this hotel because they offered a shuttle service between the hotel and the Tropicana Stadium where the Tampa Bay Rays play their home games. The young lady at the front desk was friendly, but neglected to greet us as IHG Rewards members. She did not offer us a goodie bag or 300 points. At the time, we did not think much of it, and the following morning, we got our points from the next young lady we saw.
Both young women informed us that the shuttle service would be available every 30 minutes from 2-3 hours before the game, and again, after the game. We were NOT told that the shuttle would only make one trip to pick up everyone. Nor were we told the shuttle would not be there to pick us up after the hour-long O'Jays concert which immediately followed the game.
The drop-off/pick-up point was not a very safe place for two middle-aged people to stand around, and within minutes, two different fellows asked us for money. I called the hotel and was told, "I'll see what I can do." We walked back to the stadium, where police were directing traffic. We met a police officer, and as I told him of our predicament, my husband received a call on his cell phone. The desk clerk, Craig, informed my husband there was nothing he could do and we were on our own. Fortunately, Officer McGovern took pity on us and drove us back to the hotel in his cruiser.
Despite our jerseys, Craig did not immediately realize who we were, and greeted us as we walked through the lobby. My irate husband greeted him with a profanity, to which the boy, understandably, took great offense and told my husband he was not allowed to speak to him in that manner.
I understand not wanting your patrons to curse you. I also understand patrons expecting service can become irate when they do not receive the promised service.
No one was right by this point, and, being the only one who was calm, I went back to the lobby to try and soothe Craig's ruffled ego. Instead, he cursed and yelled at me, then stomped away and slammed a door behind him. Now, I was nearly as upset as my husband, though I did not curse the boy. I did tell him he was "a very rude little boy."
I returned to our room and tried to call customer service, but, for some reason, could not get through until I called from my cell phone. Hmm.
When I did get through, the woman with whom I spoke was very sympathetic. She gave me a case number and told me the manager of the hotel would call the following day. Of course, that never happened.
Things may have turned out differently, if everyone had kept their heads. As you have read, that not the case. My husband was already upset and Craig, the desk clerk, was not mentally or emotionally equipped to handle the situation.
The manager of this establishment has both my husband's phone number and mine. I welcome–though I do not expect–the call that I was promised to try and rectify this situation.
June 26, 2014
Rated 5.0 out of 5.0 by M Oz Just OK
Not bad for a day trip, you would not be looking to return but it is not bad
June 26, 2014
Rated 5.0 out of 5.0 by Giozi Great Place to stay!
Thanks for everything, it's great place to stay.
Keep up the good work!
June 25, 2014
Rated 4.0 out of 5.0 by rpurple clean and quiet
I have stayed here a few times. Always clean, quiet and staff very friendly.
June 14, 2014
Rated 5.0 out of 5.0 by BMTraveler Excellent Staff
The staff was very professional and helpful. Anytime I requested anything or needed information they were all very responsive.
June 13, 2014
Rated 5.0 out of 5.0 by Logistics Guy Great Stay
This Holiday Inn Express was located close to where I was attending a training course. I chose Holiday Inn Express because of prior experience with this chain. I was not disappointed with this stay. The room was very comfortable and provided the needed rest/study area that got me through the course. The staff was polite and helpful and as always with Holiday Inn Express the breakfast was wonderful.
June 11, 2014
Rated 5.0 out of 5.0 by rachal7 Great Stay
We were just passing through town and needed some where to stay so our kids could go to the Rays game before we made our next stop on the East coast of FL. It was just what we needed, quiet, CLEAN, comfy and very friendly staff!!! A
June 10, 2014
Rated 5.0 out of 5.0 by Janet#1 Exceptional Staff with a better than great focus on service
You are an incredible team! For sure, your focus and commitment to customer service were awesome. You have definitely become our hotel of choice. And we look forward to future stays with you.
June 6, 2014
Rated 5.0 out of 5.0 by debs6751 great customer service
Very accomdating ! Clean rooms very comfortable bed
June 4, 2014
Rated 5.0 out of 5.0 by Hibiscus43 Good Place to stay.
Great place to stay due to location and ease of finding location. Only negative is it is priced up on this weekend.
June 4, 2014
Rated 5.0 out of 5.0 by Vacation Seeker Getaway
This is one of the best Holiday Inn stays ever. Kudos to the staff that makes this hotel what it is GREAT!!!
May 29, 2014
Rated 5.0 out of 5.0 by decar48 Better than home
As usual our stay here was great. Manuela and Raj, at the front desk, are absolutely the best! The whole experience is like having a mini vacation because I don't have to cook, clean or make the bed!
Looking forward to going back in June.
May 27, 2014
Rated 1.0 out of 5.0 by Johnnie33 NYC Business
Terrible service at the check in. Person at the desk was rude and did not understand the situation. Her people skills were lacking.
Manager not on duty. Called but she did not help either. I will never stay here again. This is the only bad review I have given to a H. I. E. and I stay in them all over the USA.
They did call the next day and tell me I was correct and they were sorry. Too late, stay was ruined.
I was not greeted as a IHG rewards customer. She asked me at the last minute if I wanted by give package or points. This is after she had already insulted me.
May 26, 2014
Rated 5.0 out of 5.0 by rghengineer Very convenient and nice place to stay
I enjoyed my stay at this hotel. It is a little isolated in terms of night life; however, that makes it a quieter place to stay. The free continental breakfast was much more plentiful than expected. The room was comfortable, and it was nice to have free WiFi.
The water pressure for the shower was a little low, but that can be overlooked because of the other comfortable features.
May 18, 2014
Rated 4.0 out of 5.0 by decar48 Sleep well
The beds and pillows were very comfy and we both slept well. The front desk people were great as usual.
April 28, 2014
Rated 5.0 out of 5.0 Staff
Josh at the front desk was wonderful. We had even left a ipod and they called us to retrieve it, always smiling. One thing I would recommend is that when we called the website we almost
changed our mind because we were told that there wasnt a shuttle to the baseball stadium, which was incorrect. The shuttle service was great. Thanks for the plesant visit.
April 27, 2014