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Rated 4.0 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 Excellent Front desk was exceptionally warming and welcoming. I was treated like I had stayed here before. If I remember correctly her name was Sandra. The rooms were very cozy and comfy...the mattress was the most comfortable that I have ever slept on at any HIE. Yes the bathroom is a little small but we made it work. Breakfast was hot and amazing with plenty of varieties for many people. July 4, 2013
Rated 5.0 out of 5.0 by Another great stay As always the staff goes out of there way to make you feel at home. Excellent Restaurants in the area to choose from. Very clean and comfortable rooms. July 4, 2013
Rated 1.0 out of 5.0 by bad experience This is the first Holiday Inn Express that we had a bad experience with. Was given a non-smoking room that smelled terribly of smoke. Even found burnt matches on the bathroom floor. There was not another room to move to, so was given air freshener to spray in the room. At breakfast, there was no regular creamer for the coffee. Staff was rude. Seemed to be bothering them while they were watching tv. Our toilet was clogged, and there was no plunger to be found in the hotel. Staff didn't seem to care. Had to use the hallway toilet. Terrible experience!! Will never use or recommend this hotel!! June 3, 2013
Rated 5.0 out of 5.0 by Great staff The staff here are very friendly. The location is great and service is great. June 2, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service.this place has the best staff of any hotel that I have ever stayed at May 31, 2013
Rated 5.0 out of 5.0 by great staff friendly staff, especially Rebekah. she helped unclog our toilet. May 29, 2013
Rated 4.0 out of 5.0 by Great bed and spacious room This hotel has spacious rooms and comfortable beds. The staff are also very friendly. May 18, 2013
Rated 5.0 out of 5.0 by Will definately stay again Excellent experience. Just started using HI Express recently and have not had a bad stay yet. Great service and helpful staff. Great breakfast with good choices. VERY comfortable beds. May 13, 2013
Rated 5.0 out of 5.0 by Another great stay Had another great time in Clemmons, the staff was very nice and was glad to see Pam was back even though she moved to Canada she was filling in while someone was out. The dunkin doughnuts that evening made my day..... May 3, 2013
Rated 3.0 out of 5.0 by Room placement I have been coming to this hotel every spring for at least the last 7 years. in 2012 we were put on the 2nd floor, and when I made my reservation for 2013 I specifically asked for the 1st floor (two rooms) and was told that was no problem. WHen I checked in we got stuck on the 2nd floor again. We (4 of us) like to relax in the lounge of TV area together and when staying a week it is easier to access from 1st floor. I was extremely disappointed to get moved to the 2nd floor, especially after I asked for 1st floor placement. It is the kind of thing that makes you start looking around for other arrangements. April 30, 2013
Rated 5.0 out of 5.0 by Wonderful staff Some of the best staff that I have met in any hotel. They go out of their way to take care of the guest.I will stay here anytime that I am in the area. April 28, 2013
Rated 5.0 out of 5.0 by Excellent area stay I really enjoyed the peace and quiet on my particular stay, clean room and outstanding service by the staff. A very positive incentive to get away to a bustling small community and yet be tucked away quietly in the hotel's secluded location just off the interstate. April 13, 2013
Rated 1.0 out of 5.0 by No Air Conditioning! The AC in my room was not working. For a woman in her mid 40's - AC is always a requirement. The staff was very nice about it - but were unable to change my room as the hotel was full. They did reduce my rate for the night by half. March 21, 2013
Rated 2.0 out of 5.0 by Rundown Bedroom door would not shut had a gap in door where you could see thru. Main door had peep hole missing with paper put in it. March 17, 2013
Rated 5.0 out of 5.0 by Excellent Visit Had a wonder time in Clemmons the hotel was clean and staff was very friendly. March 12, 2013
Rated 2.0 out of 5.0 by Comfortable bed; needs some attention The staff was friendly, the bed was comfortable but the trash can in the hall to catch the rain leaking through the roof was a bit off-putting. When I stepped out of the elevator I had to dodge a drip and then as I walked the hall toward my room there was a trash can sitting in a doorway to catch the rain water. A new roof, or at least some patching would raise my assessment considerably. The rest of the stay was average to good. February 14, 2013
Rated 5.0 out of 5.0 by Excellent Staff Gave you the feeling that your stay mattered. Also great reference to a great restuarant!! February 6, 2013
Rated 5.0 out of 5.0 by Excellent stay The staff, as always, was friendly, professional, and knowledgeable. The room was clean and comfortable. All in all, I find this hotel to be an excellent value. February 5, 2013
Rated 5.0 out of 5.0 by A warm place to stay I've made many trips to Winston-Salem over the past 20 years. I've stayed in many different hotels in the area -- some good, some not so good. The common factor in many of my stays was the aggravation of the traffic and the congestion when I stayed in town or around the shopping areas. This time I decided to stay on the edge of W-S in Clemmons. It was a good decision. The Hotel was easy to access and even more convenient to my meeting destination as I was able to avoid the interstate and congested parts of town. The staff was very friendly and coming in on a very cold night the building was especially warm. The room was great and the temperature was set as if It was waiting for me. Everything was very nice, clean, and comfortable. This HI Express will be my destination whenever I travel to W-S. January 28, 2013
Rated 5.0 out of 5.0 by Great Stay! Room was FRESH, CLEAN and we had a great STAY! Will be back soon! January 10, 2013
Rated 4.0 out of 5.0 by Great Sevice and clean. We stayed in a queen suite that had plenty of room,clean and the bed was comfortable. Our only complaint was the layout of the room. You could not sit on the sofa or lay in the bed and watch TV. Our solution was to relocate the sofa so it faced the TV. January 7, 2013
Rated 2.0 out of 5.0 by bad surprize Traveled late into hotel on business. Older property and not very well maintained. Rooms were outdated and not what I normally get HEI. Also very noisy hotel. Would not stay there again. December 18, 2012
Rated 5.0 out of 5.0 WONDERFUL EXPERIENCE! The staff were so welcoming and overall wonderful which made the entire stay just phenomenal!!! I will definitely be back!!!! December 8, 2012
Rated 5.0 out of 5.0 by Great experience This is a very nice property, well maintained, and a very friendly staff. Yard maintance is also very nice, several beds of pansys gave he property a pleasant appearance. I have stayed at this property several times before and will definitely stay there again the next time I am in the area. December 4, 2012
Rated 5.0 out of 5.0 by GREAT VALUE. FRIENDLY STAFF Stayed at this hotel over Thanksgiving holiday while visiting son. Checked in late and the woman at front desk could have not been more welcoming and friendly. All of the staff we encountered were warm and helpful. Room was nice. Beds very confortable. Heating/AC a little hard to regulate. Breakfast was adequate but not outstanding. Wife is a state government employee and as a result got a very reasonable room rate. November 28, 2012
Rated 4.0 out of 5.0 by Electric Door Please, please condsider upgrading to an electric door. It is so challenging with lots of luggage to manage the doors upon arrival and departure. November 3, 2012
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