Rated 4.6 out of 5 by 76
Rated 5.0 out of 5.0 by GaTraveler1 Good customer service
We were in Tennessee for a family funeral and I requested an early check-in. Staff was very accomodating and helpful.
Beautiful property. Very clean. Come to find out the property was 2 years old and you would never know it.
Breakfast was good. Staff very friendly and welcoming. Good southern hospitality:)
Only drawback was traffic noise from expressway and a rattle in the ac unit. Tolerable:)
December 10, 2013
Rated 3.0 out of 5.0 by Suture4u Lack of cribs for infants
Nice hotel and room was great. The only issue was they did not have enough cribs in the hotel. They only had two on hand during the holiday season. Our 8 month old had to sleep on the floor.
Another minor issue was the entrance/exit from the parking lot. Very busy street and difficult to make a left during high traffic times as it sits on a nearly blind curve. Generally have great experiences with holiday inns as a rule of thumb.
December 8, 2013
Rated 5.0 out of 5.0 by Philito Great job!!
Excellent service and an enjoyable stay! Very friendly staff.
December 7, 2013
Rated 5.0 out of 5.0 by btrott32 Excellent in every way!
It was good to be back "home" at the HIE Cleveland for Thanksgiving. From check-in to check-out everything was superb as is always. The room is TOP NOTCH, very clean and spacious. The staff? They couldn't have been any nicer, the ladies at the front desk so polite and really made us feel at home. The young lady that cleaned our room (320) did a great job and then the breakfast attendant was very accommodating and set out a great tasting breakfast. Thank you HIE Cleveland!! Looking forward to seeing you all again at Christmas!!
December 4, 2013
Rated 5.0 out of 5.0 by Beregood Comfort and Joy
Experience was awesome, great location, easy access to area restaurants and interstate. Room was very clean, staff was friendly. Great choices for breakfast. Overall I would definitely recommend this hotel and would stay there again.
November 26, 2013
Rated 5.0 out of 5.0 by VIPandValue VIP + Value
Normally in business travel you are forced to choose between VIP service and Value. At Holiday Inn Express NW in Cleveland, TN you get BOTH -- for no extra charge. VIP service + Great Value.
November 25, 2013
Rated 5.0 out of 5.0 by Kimmie0612 Outstanding Friendly Staff
I've stayed at this facility meaning times and I will continue to return. The staff is the best, accommodations are well worth the money.
November 18, 2013
Rated 5.0 out of 5.0 by Deb65 room size was awesome
Came to town with two friends for a women's conference and after looking at hotels we settled on holiday Express. So glad we did! The size of the room with a sitting room included made us feel at home. Not having to sit on the beds to chat and relax was great. We brought back leftovers and the small refrigerator allowed us to have a night time snack. Service was friendly and room was clean. Would definitely stay here again.Deb
November 13, 2013