Rated 4.0 out of 5.0 by LAK63 Comfortable property, convenent location
This is a newer property, rooms are nice and in good condition. Even though just off the highway the room was quiet. Basic breakfast was adequate for me. Will stay here again.
May 15, 2013
Rated 5.0 out of 5.0 by Preston865 Brand New!! Holiday Inn Express - Cleveland, TN
This location was very new when we stayed, I was greeted warmly and my key card worked the entire time I was there. I was in Cleveland, TN for a training course. The wifi was excellent and the password and username located on the room key envelopes is the best way I have seen it done so far. The gym had brand new equipment in it. Would like to see some small free weights though, at least up to 50 lbs., unless having them is an insurance issue. There is a new Longhorn Steak House being added right next door to this location so dinners should be easy in the future once the location is opened. Other than training in Cleveland, TN its a very small town and me and my co-worker found the best gems in town. The CBC bar in down town which is only 10 minutes from the hotel in addition to the Bald Headed Bistro which is a 5 star restaurant, plan on spending money there, the elk tenderloin is magnificent.
May 9, 2013
Rated 1.0 out of 5.0 by tiredworker Housekeeping
I checked in to the hotel on Sunday with a group.. Returned to my room on Monday evening it looked like my sheets and cover were just pulled up on the bed. The trash wasn't emptied . Tuesday when I returned to my room nothing had been done. I called and had housekeeping come up and clean the room. Wednesday the room was ok. Thursday evening when I returned to my room I found a note on my bed saying that the sheets were changed (I have never got notes like this from housekeeping) there was still hair in my sink and NO COFFEE!! Others in my group also had issues but I am just speaking for myself.
I travel for alot. This hotel has the worst housekeeping staff.
May 6, 2013
Rated 5.0 out of 5.0 by JenJen Great Stay
Had a wonderful stay here. Stayed 3 nights and had a King size bed. Bed was very comfortable, shower and bath was great. Only problem I had was being waken up at 6 am by the garbage truck. Didn't try the breakfast since I didn't wake up until after 9:30. The room was spacious. Definitely would stay here again.
May 1, 2013
Rated 5.0 out of 5.0 by ErnieG Great Employees
The young lady at the counter when I checked in was excellent and very helpfull. She was very friendly and provided me with some great information on the area. I only wish I could remember her name, but hopefully you will know who was working that night and give her the credit she deserves. She is the type of person every business would want as a first impression
April 30, 2013
Rated 5.0 out of 5.0 by tman33 Awesome!
This HIE was truly one of the best hotels I've ever stayed in. The room, as well as the entire hotel, was spotless and smelled refreshing. The employees were extremely kind and helpful with our bags and answering our questions about local restaurant. And the breakfast was far and above what you would expect to be getting for free and in a hotel, delicious! Will definitely be staying here again soon.
April 29, 2013
Rated 5.0 out of 5.0
by tman33 Glad I Stayed
I've stayed the night in Cleveland many times over the years traveling...we decided to try the new HIE and are so glad we did. The location was perfect, with easy access to the interstate and great restaurants...the hotel is beautiful..love the decor from the outside in. The hotel was full that night, yet the staff did an amazing job of making my son and I feel like we were the only ones in the building..so kind and helpful. Our room had everything you could need,was modern,spotless,and spacious. Slept like a baby. breakfast was great..I had my coffee and a couple of blueberry muffins..my son had his favorite cereal(not sure how they knew?)and a bagel. We will definitely stay there again the next time in Cleveland, and I HIGHLY recommend this HIE to everyone!
April 25, 2013
Rated 4.0 out of 5.0 by parents2 Non smoking room
This will be a first occurrence to have a $250.00 fee charged to our credit card concerning smoking in a non smoking room.
Our daughter was the occupant of the room. She was aware not to smoke in her room, and she swears that she did not. She did however, empty her ashtray into the waste basket in the room. She explained to us not being able to find a trash receptacle on the premises. So she brought the ashtray to her room to empty.
April 15, 2013