Rated 4.6 out of 5 by 133
Rated 5.0 out of 5.0 by Kimmie0612 One IHG's Best
I am a frequent visitor at this facility. I have never been disappointed. The rooms are comfortable and clean, the food and selection is very good, and the staff is outstanding!
August 16, 2014
Rated 4.0 out of 5.0 by Orlfla Poor Maintenance
Everything was good about the hotel except for two nonworking lights in the bathroom. We were told by the night manager that they would be changed, but the day manager said the bathroom had an electrical problem and parts had been ordered. I finally changed one of the bulbs myself and it worked fine. The room should not have been rented if there was a known problem with the lights, and the two managers should communicate with each other, put notes in the computer, and tell the same story, and not rent a room with known problems. I won't stay here again if this is the best they can do.
August 14, 2014
Rated 5.0 out of 5.0 by lcwalks Best hotel in Cleveland
This hotel values the college community and offers a discount to Lee University parents. You must call to get the discount. This is a beautiful property, and I would not stay anywhere else when visiting the area.
August 6, 2014
Rated 5.0 out of 5.0 by Daffy Duck 1 10 STARS
This is second time staying at this property while heading North from Florida. Kelsey is your BEST asset at the front desk !!!!
The rooms are comfortable, clean, breakfast superb and staff incredible..(Would appreciate a magnifying mirror in bathroom if
any updates planned.....) This property should be your example for all of your locations.....
August 2, 2014
Rated 5.0 out of 5.0 by BJoy Staying here often
This is our favorite motel to stay in when we come to Cleveland which we do often (6 times already this year) The staff here is great and very friendly. This motel is new and is well-maintained.
July 31, 2014
Rated 5.0 out of 5.0 by JCM77 Great Accommodations
We had a large group in Cleveland TN for a youth conference at OCI Ministries. The location of the hotel was close to where we were going to be. The breakfast was full of great selections. The staff were very friendly and courteous. The rooms were spacious with comfortable beds and pillows. There were really no complaints for this hotel at all. For future stays in Cleveland, Holiday Inn Express will definitely be my choice of hotel.
July 31, 2014
Rated 4.0 out of 5.0 by Newsome2012 Comfortable bed and great service
The room was spacious and comfortable with a great modern decor.
July 30, 2014
Rated 3.0 out of 5.0 by BizTraveler10 Nice and New - But Housekeeping Problems
This is one of the newest hotels in Cleveland. Modern design, friendly desk staff, and big comfortable rooms. The breakfast is average. There are not a lot of healthy choices and each day it is basically the same with minimal variety. Housekeeping is an issue. The first day they did not empty trash cans, clean floors, or clean the bathroom. It looked like they made the bed, put some towels in the bathroom and left. When I called to complain, housekeeping had already gone for the day. The next day the room was perfect, but then went downhill again every subsequent day. May need to replace some team members or the housekeeping manager. This was really disappointing in a new hotel that has so much potential. On the last day I tried to take an important meeting from my room, but the WiFi was down. This was disappointing for business purposes.
July 29, 2014