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Rated 4.5 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 Good choice for Cleveland area hotel Our three-night stay in Cleveland was made more comfortable by the staff at the Hotel Inn Express. The hotel rooms were clean, the breakfast was excellent, the staff was friendly. There was no indoor pool, which was disappointing, and there was a scent of cigarette smoke at the front door, but these minor glitches were eclipsed by the exceptional service and presentation of the property. November 5, 2014
Rated 5.0 out of 5.0 by Great Comfortable Experience This is a new hotel with excellent customer service, as well as accommodations. I would highly recommend this hotel if you are travelling in the area. November 3, 2014
Rated 5.0 out of 5.0 by weekend stop Was very nice property. Staff did great job. Got in late but staff took care of us at 1 am October 30, 2014
Rated 5.0 out of 5.0 by Very attractive property A very refreshing and comfortable stop at the end of a long day! Felt very welcome at the desk and in the Great Room. LOVED the fireplace. October 26, 2014
Rated 5.0 out of 5.0 by Feels and looks brand new Beautiful, well maintained property. Friendly and courteous staff. Our room was big and well appointed. The bathroom was large and contained all the amenities one needed. We will stay here again and advise others to do the same. October 23, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service Found the staff and accommodations to be high quality and a good value. Highly recommend if going to be in the area. I will definitely book stay there again if in town. October 23, 2014
Rated 5.0 out of 5.0 by Great Stay Great choice for our travels. I was visiting cousins in the area with a combination of a anniversary weekend and touring the mountains for the fall color. The location was ideal for our trip. thanks to the staff for all their hospitality. October 23, 2014
Rated 5.0 out of 5.0 by Great Service and clean hotel The room was large and comfortable . The room was really clean and also the bathroom had plenty of room. October 22, 2014
Rated 5.0 out of 5.0 by Great place to stay!!! I was in Cleveland, TN visiting family for a couple of days. I just randomly picked this H.I. Exp. location and I'm glad I did. It is a GREAT facility, very new and up to date. The room was great as well as the service provided by the staff. While we were eating breakfast, Dale (the owner of the Hotel) came up to our table and introduced himself and asked how our stay was going. I can honestly say in all my travels this has never happened before. I was impressed by his presence and his inquiry about our stay. I will be back to Cleveland and I will be back to this H.I. Express. It is very close to anything you need in a newly developed part of this small town. Not only is this hotel new, everything around it is new as well. Very nice part of town!!! October 22, 2014
Rated 5.0 out of 5.0 by Great Overnite Stay Comfortable and clean rooms and service areas. Staff friendly and alert. October 22, 2014
Rated 5.0 out of 5.0 by Great Staff and Hotel I would highly recommend this hotel to anyone traveling to the Cleveland area. I have stayed in a few hotels there. This is by far the best one I have stayed in. The staff are friendly and professional. The rooms and the bathrooms are clean, comfortable, and above average. The beds are comfy and the hallways are quiet. October 20, 2014
Rated 5.0 out of 5.0 by Clean and comfortable It was a a great place to stay the night to rest on our way to the Smokies. Better beds than what we had in Gatlinburg . October 14, 2014
Rated 5.0 out of 5.0 by The mattress is like a cloud This property was wonderful. It's a new hotel and it's very clean. The mattress was like sleeping on a cloud. The shower in the morning was awesome, great water pressure and the water temp was consistent. The staff was very friendly and best of all at night the hotel was quiet! October 9, 2014
Rated 5.0 out of 5.0 by NE travel My first stop while heading to Maine from Texas. This hotel was very nice and for the first time ever, the breakfast was actually pretty good. Enjoyed my stay and would stay here again when I drive back home. October 9, 2014
Rated 5.0 out of 5.0 by Loved the place and would go back. This place is excellent, my wife and I visited for a conference in Cleveland, TN and were delighted. The only draw back was that the pool was closed out season even though it was 80F weather outside (out of season was the response) we were the in the the first week of Fall. Also the iron in the room needed to be replaced, it messed up one of my shirts. Other than that the place was excellent and i recommended to anyone. October 8, 2014
Rated 5.0 out of 5.0 by great service This is a great hotel. We were in town for a short weekend getaway. the hotel had everything we needed. it was in a great location and right off the interstate. October 8, 2014
Rated 4.0 out of 5.0 by Recognize the Rewards Member Recognize Rewards Members... Recognize the Rewards Member for the level they have attained. I travel 3-5 nights per week and welcome the typical treatment afforded Platinum and above members when arriving to your hotel chain. The front desk information was incorrect and I was greeted as if I had stretched the truth upon my booking over the phone. I contacted IHG myself and had them advise the front desk. Upon check out I received apologizes. October 7, 2014
Rated 5.0 out of 5.0 by nice facility I have stayed at this facility multiple times and am pleased with the quality and cleanliness.. October 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Clean and comfortable Nice breakfast Pillows and mattress were very comfortable October 2, 2014
Rated 5.0 out of 5.0 by Attentive staff We were greeted warmly, and the staff was very helpful in making our stay as pleasant as possible. September 22, 2014
Rated 1.0 out of 5.0 by Not Your Best Holiday Inn Express I travel every week & try to stay at Holiday Inn Expresses. They usually are very good. My stay last week at Cleveland was an exception. The air conditioner in my room didn't work and was hot all night. Then to top it off I could't get a copy of my bill (the printer was supposedly down). I left my email with the night clerk who PROMISED to send it to me. Did he? Of course not! I had to waste my time following up today with another call and finally got it. September 21, 2014
Rated 2.0 out of 5.0 by Do you know what Platinum level means? This is a hotel that doesn't know what a frequent traveller is nor what it means to be at the Platinum level in their own system. After identifying me as such they stuck me in the furthest room away with spotty at best wi-fi signal. On top of that the room overlooked the on ramp to the inter-state. The final straw was they did't even have my bill ready when I awoke. As I said I'm a frequent traveller. There are other hotel brands in Cleveland and I'll try them next time. September 21, 2014
Rated 3.0 out of 5.0 by Friendly Staff Great outward appearance and very friendly staff. Attention to detail needed in some of the guest rooms. September 20, 2014
Rated 5.0 out of 5.0 by Extremely Clean The BEST Holiday Inn Express I ever stayed in. The Hotel was spotless and very clean from the entrance to the lobby to the rooms and every place I can observe. Customer service was also Excellent. September 18, 2014
Rated 2.0 out of 5.0 by Average hotel I thought the cost of the stay was high due to the average hotel. The room was nice but I have been in nicer hotels for the money paid. The breakfast was nice but there wasn't enough seating for everyone at 8:30 am. The room was kept clean though considering the amount of people using the area. There was a person refilling food as it ran out. The hotel is easy to get to from the interstate which was nice. September 15, 2014
Rated 5.0 out of 5.0 by Nice place to stay The staff was very helpful and friendly. It's close to restaurants but far enough off the main road to avoid traffic noise. The rooms have plenty of plugs for charging your devices. I was disappointed to find out there was no sleep timer option for the TV. September 8, 2014
Rated 5.0 out of 5.0 by Great Place to Stop This hotel is a great place to stop for an overnight while traveling. There are plenty of restaurants in the area and little traffic congestion. I would definitely stay here again. September 5, 2014
Rated 5.0 out of 5.0 by Excellent hotel good value and great amenities. Nice new hotel. Would stay again. September 4, 2014
Rated 5.0 out of 5.0 by great location, great service located near white water rafting sites, near resturants. This combined with great service made for a wonderful stay August 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Our room was exceptionally clean. That is number one for us. Comfort was great too. We received great service and will return again. August 27, 2014
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