Rated 4.5 out of 5 by 86
Rated 5.0 out of 5.0 by Grich74 Another Great Stay
This was our second stay at this Holiday Inn Express and once again was awesome. The rooms are exceptionally clean and spacious. Will stay here again when we visit our favorite Lee University student! The only bad part is that the GPS still doesn't recognize the new street name in their system.
August 20, 2013
Rated 5.0 out of 5.0 by Danielstngov Service
I received excellent service and a great overnight stay.
August 19, 2013
Rated 5.0 out of 5.0 by rick101 The staff cares about your comfort
When you travel a lot, you want to feel you are at home away from home. This Inn gets it perfect
August 15, 2013
Rated 3.0 out of 5.0 by Jim46410 Management issues
We stayed here while visiting relatives. The facility is relatively new, very nice building and furnishings, probably the nicest I've seen at a HIE. Having said that, the facility looks like it is being run by someone that had a small out of the way place before and are running this beautiful facility like a dinky mom and pop hotel. A lot of little things add up. The coffee service had powdered creamer and a couple of dirty spoons laying next to the dispensers instead of a variety of small flavored liquid creamers. There were no clean pool towels in the pool area or anywhere to store them, just a large pile of used towels strewn everywhere. There are carpet stains in the hallway. We came back from running around the area after 6 PM and our room had not been made up, the gal said we had a privacy tag on the handle that wasn't there at 9AM when we left, so no manager went through the rooms after the crews were done to check their work. There were things left in our refrigerator from a previous guest. Workers kids in the dining area while their parents were working, etc. Just no attention to details or professionalism to maintain this really nice facility.
August 9, 2013
Rated 5.0 out of 5.0 by kkc2009 Friendly Staff, clean and beautiful hotel.
Everything I needed; microwave and refrigerator. The decor was beautiful throughout the entire hotel. The boys enjoyed the pool! Comfortable and quiet. :^) Will be back!
August 3, 2013
Rated 5.0 out of 5.0 by Andy01 Cleveland Tennessee
This hotel has a very good atmosphere from the actual talking to the front desk personel to the room itself. The bed was very comfortable and not hard. The rooms and hotel are very clean and well kept. The staff were very professional and left you feeling like your were the actual customer.
July 30, 2013
Rated 5.0 out of 5.0 by loa3 What a great place!
Our room was very nice and very large. The staff was very helpful. Only problem was limited parking. Several large vehicles and some vehicles whose owners decided to take up extra spaces for their own convenience caused a problem. But, the hotel itself was outstanding! We will stay there again.
July 28, 2013
Rated 5.0 out of 5.0 by bulldog1101 great service
front desk personnel very friendly and professional. Rooms, hallways, and front lobby area were very clean.
July 27, 2013
Rated 5.0 out of 5.0 Comfort of Room
The room was sooooo comfortable and the reception at the hotel was way above average. Thanks so much.
July 27, 2013
Rated 5.0 out of 5.0 by btrott32 WOW!! SO impressed!
My husband and I stayed here in July of 2013. What an awesome, new hotel! I loved the beautiful décor, comfortable beds, great, FREE breakfast and a very friendly staff. We actually spoke with the owner. He was so personable and made us feel so welcome. Great guy! I am a bit of a clean freak and I couldn't have been more pleased. This HIE is conveniently located in a great area of town. Close to shopping, the interstate and wonderful restaurants. There is a new Longhorn Steakhouse right in front of the hotel so you can just walk over! We did and it was excellent! This was our second stay here ( let me add that we have stayed in many hotels) and this one is at the top of our list of faves! We recently visited some family in a big city in NC, where we stayed at a hotel and all I could think was, "I wish this was the HIE in Cleveland, TN!" It is that nice! Makes transition and traveling much more pleasurable when you can have the confidence of knowing you can relax and enjoy your stay. My mom called the next morning and asked if I won the lottery?? I said, "no mom, I didn't but I did stay at a Holiday Inn Express last night!" ~ Michele
July 23, 2013
Rated 5.0 out of 5.0 by ronniesrose CLEAN COMFORTABLE EASY ON AND OFF 175
I was very impressed how clean and fresh the rooms smelled. We have stayed here before and every time SUPERB! Nicely decorated. Modern exercise equipment. Front desk is ALWAYS friendly, especially Dauincia always a smile and helpful!
July 12, 2013
Rated 5.0 out of 5.0 by btrott32 Feels like home to me...
Went home to attend the funeral of my grandmother. Not wanting to sleep on the couch or in small guest rooms of family members we chose to stay at our favorite Holiday Inn Express. Upon entering the doors we were greeted warmly by a very nice young lady, Emily. Although she mentioned that she had only been employed there a few weeks, she took care of us like a pro, as if she had been working there for years. Also, have to say what a pleasure it was to run into the owner of the hotel in the lobby.
The lobby and breakfast areas were spotless. Our room, two queen beds, and bathroom were not only decorated well but were spacious and very clean. The beds are great, soft and oh so comfortable. As for breakfast, it was delicious, with lots to choose from. Jamie did a great job of keeping it hot, fresh and replenished.
Other than the reason for our trip, the stay was wonderful. Thank you Mr. Hughes & Holiday Inn Express, we look forward to staying with you again and again. Blessings
July 10, 2013
Rated 5.0 out of 5.0 by ronniesrose A GREAT CHOICE
We travel through Cleveland, TN a couple times a year. Holiday Inn Express rooms in Cleveland, TN are CLEAN, SPACIOUS, HAVE COMFORTABLE BEDS, BATHROOM ALWAYS FEELS CLEAN AND DISINFECTED :)
The front desk workers are always eager to help with questions you might have. We left early in the morning with a warm and friendly smile from Dauincia. There are restaurant within a mile or 2 ( Buffalo Wild Wings, Panera Bread, Outback, Starbucks, etc...) SO I HIGHLY RECOMMEND YOU STAY!
July 9, 2013
Rated 4.0 out of 5.0 by Deb83 Great Breakfast if housekeeping wasn't mopping too!
Breakfast in the mornings are great. Nice variety of food selections and they change it up daily. Just don't understand why housekeeping is mopping the lobby area during breakfast time. Just don't want to smell cleaning supplies or have the added worry of wet floors to walk thru in the morning when leaving the hotel. This is the busiest time of the morning for foot traffic why not wait until after breakfast to clean this area.
June 21, 2013
Rated 5.0 out of 5.0 by JJ74 Service was excellent.
This is one of the nicest places we've stayed - very clean and well decorated. Young lady at the front desk was very helpful in that there was an overturned tanker which made it difficult for the most direct route to our destination, and she helped us with alternate directions. Also, the breakfast was very good.
June 7, 2013
Rated 5.0 out of 5.0 by REVKEV Great stay, great service, great savings!
Holiday Inn Express is a welcome new addition to Cleveland, TN.
Our guests were treated with great care and exceptional customer service. We are grateful for this great value, while still offering great customer care. We will be back and so will our guests!
June 4, 2013
Rated 4.0 out of 5.0 by mover42 Very nice staff
I was highly impressed with the staff checking us in. He was very knowledgeable about the surrounding areas and made me feel very welcome. The pool was closed which was a bummer.
June 3, 2013
Rated 5.0 out of 5.0 by BrendaE Great place to stay!
My family stayed at this location this past weekend. From check-in to check-out, we had a great experience. From the manager, Cindy, and the young lady, Michelle, who checked us in, we were met with a smile and offered whatever was needed to make our stay comfortable. This location is extremely clean. It is located close to eating and shopping places that are needed. You can actually walk next door to the Longhorn Steak House. Even though it is located next to I-75 is is quiet. We travel quiet a bit and will definitely return to this location when we are back in the area.
May 28, 2013
Rated 4.0 out of 5.0 by LAK63 Comfortable property, convenent location
This is a newer property, rooms are nice and in good condition. Even though just off the highway the room was quiet. Basic breakfast was adequate for me. Will stay here again.
May 15, 2013
Rated 5.0 out of 5.0 by Preston865 Brand New!! Holiday Inn Express - Cleveland, TN
This location was very new when we stayed, I was greeted warmly and my key card worked the entire time I was there. I was in Cleveland, TN for a training course. The wifi was excellent and the password and username located on the room key envelopes is the best way I have seen it done so far. The gym had brand new equipment in it. Would like to see some small free weights though, at least up to 50 lbs., unless having them is an insurance issue. There is a new Longhorn Steak House being added right next door to this location so dinners should be easy in the future once the location is opened. Other than training in Cleveland, TN its a very small town and me and my co-worker found the best gems in town. The CBC bar in down town which is only 10 minutes from the hotel in addition to the Bald Headed Bistro which is a 5 star restaurant, plan on spending money there, the elk tenderloin is magnificent.
May 9, 2013
Rated 1.0 out of 5.0 by tiredworker Housekeeping
I checked in to the hotel on Sunday with a group.. Returned to my room on Monday evening it looked like my sheets and cover were just pulled up on the bed. The trash wasn't emptied . Tuesday when I returned to my room nothing had been done. I called and had housekeeping come up and clean the room. Wednesday the room was ok. Thursday evening when I returned to my room I found a note on my bed saying that the sheets were changed (I have never got notes like this from housekeeping) there was still hair in my sink and NO COFFEE!! Others in my group also had issues but I am just speaking for myself.
I travel for alot. This hotel has the worst housekeeping staff.
May 6, 2013
Rated 5.0 out of 5.0 by JenJen Great Stay
Had a wonderful stay here. Stayed 3 nights and had a King size bed. Bed was very comfortable, shower and bath was great. Only problem I had was being waken up at 6 am by the garbage truck. Didn't try the breakfast since I didn't wake up until after 9:30. The room was spacious. Definitely would stay here again.
May 1, 2013
Rated 5.0 out of 5.0 by ErnieG Great Employees
The young lady at the counter when I checked in was excellent and very helpfull. She was very friendly and provided me with some great information on the area. I only wish I could remember her name, but hopefully you will know who was working that night and give her the credit she deserves. She is the type of person every business would want as a first impression
April 30, 2013
Rated 5.0 out of 5.0 by tman33 Awesome!
This HIE was truly one of the best hotels I've ever stayed in. The room, as well as the entire hotel, was spotless and smelled refreshing. The employees were extremely kind and helpful with our bags and answering our questions about local restaurant. And the breakfast was far and above what you would expect to be getting for free and in a hotel, delicious! Will definitely be staying here again soon.
April 29, 2013
Rated 5.0 out of 5.0 by tman33 Glad I Stayed
I've stayed the night in Cleveland many times over the years traveling...we decided to try the new HIE and are so glad we did. The location was perfect, with easy access to the interstate and great restaurants...the hotel is beautiful..love the decor from the outside in. The hotel was full that night, yet the staff did an amazing job of making my son and I feel like we were the only ones in the building..so kind and helpful. Our room had everything you could need,was modern,spotless,and spacious. Slept like a baby. breakfast was great..I had my coffee and a couple of blueberry muffins..my son had his favorite cereal(not sure how they knew?)and a bagel. We will definitely stay there again the next time in Cleveland, and I HIGHLY recommend this HIE to everyone!
April 25, 2013
Rated 4.0 out of 5.0 by parents2 Non smoking room
This will be a first occurrence to have a $250.00 fee charged to our credit card concerning smoking in a non smoking room.
Our daughter was the occupant of the room. She was aware not to smoke in her room, and she swears that she did not. She did however, empty her ashtray into the waste basket in the room. She explained to us not being able to find a trash receptacle on the premises. So she brought the ashtray to her room to empty.
April 15, 2013
Rated 4.0 out of 5.0 by Kelleykins Beautiful hotel with road noise
Gorgeous hotel, very clean. My only complaint was it is built right next to I75. We heard trucks going by all night. My usually sound sleeping 5 year old even woke up and said she couldn't fall back asleep because of the trucks.
April 14, 2013
Rated 4.0 out of 5.0 by willie1 nice place, few problems
Very nice new hotel. The internet did not work in the room on
Mon., the key did not work on the door Tues. and again on Wed. Very nice staff. Could be a little overpriced....
April 7, 2013
Rated 5.0 out of 5.0 by LMcL Classy, Beautiful and Comfortable!
We pulled into the Cleveland Holiday Inn Express because it was late, we were tired and we were looking for a place to put our heads down. It is not always easy when your husband is confined to a wheelchair! From the minute I walked in looking for a handicap room til the time we reluctantly left, this HIE was terrific. A wonderful person at the desk, made everything easy and was so helpful. She even had personal experience with a handicapped grandfather so she completely understood the requirements and what was available. The room was excellent- which means room to move around, a king size bed, and an accessible shower. The next morning breakfast was up to the usual excellent HIE standards. Worth noting was the colour scheme and quality of furnishings, carpets and accessories in this hotel. We had just come from Disney, and the visual impression of this hotel was on par to one of the Disney properties. Just great! Thank you for a great night! We will put it on our list of great places to stay.
March 23, 2013
Rated 5.0 out of 5.0 by Conservation53 Wonderful Stay
We had a great experience with this establishment, We received a free upgrade. Only downside was no hot tub that we knew of, or an indoor pool, but maybe that isn't usually needed at this locatoin.
March 23, 2013