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Rated 4.6 out of 5 by 124 reviewers.
Rated 4.0 out of 5.0 by Cleveland TN HI Express Average. Staff helpful and cheerful. No restaurant. Limited food options. No dry cleaning service although local cleaner offers pick up and delivery, staff refuses to et up an account. February 27, 2014
Rated 5.0 out of 5.0 by Convenient location HI Express is our first choice in lodging when traveling across the country. This location delivered excellent accommodations at a reasonable price. Easily accessible from the highway, this location offered a clean quiet room and comfortable bed. February 26, 2014
Rated 5.0 out of 5.0 by nice beds and towels clean room, nice people, good restaurant next door February 5, 2014
Rated 4.0 out of 5.0 by Nice hotel - bad breakfast bar We stayed here twice in three weeks. While the hotel is very clean, quiet and comfortable, the breakfast bar leaves a lot to be desired. Only one choice of cereal (full of sugar), the biscuits were dried out and crunchy, juice was watered down and the bananas were ready to bake bread! Both times we were extremely disappointed in the breakfast bar offerings and ended up going out to eat. Not what we expected when you stay at HI Express. Couldn't there be more choices and fruit that is fresh? January 14, 2014
Rated 5.0 out of 5.0 by Brand new property Excellent stay. I spend a great deal of time in hotels and this one was perfect for the price January 5, 2014
Rated 4.0 out of 5.0 by shoes and shirt required We enjoyed the hotel very much, it was full to capacity. We were traveling to Florida for the winter and this was just a stop over. The amenities were true quality of what we expect at a Holiday Inn. The breakfast was the same quality, however, there were a number of people in night wear and bare feet. We really don't appreciate seeing bare feet while eating and felt there should be a policy enforcing this. January 4, 2014
Rated 5.0 out of 5.0 by Great staff and experience I've stayed here before and will stay again. I emailed the hotel about a room preference and Mr. Hughes responded and made sure I had a room in the location I requested. I have only two minor complaints. The coffee at the breakfast bar was not nearly hot enough. The housekeeping staff didn't clean close enough to the beds. There were pieces of candy left there by someone before we arrived. Other than that, it would have been 5 Stars all the way! December 30, 2013
Rated 5.0 out of 5.0 by Great Room Traveling with two adults and three children is not always easy to find an appropriate room but the Suite with two queen beds and pull out sofa was perfect. Thanks. December 29, 2013
Rated 3.0 out of 5.0 by Better than Most in Cleveland I would totally be glowing about this hotel, if it weren't for that yucky band aid we found in the shower. More about that in a moment... I reserved a suite with two separate rooms or so I thought, instead I stayed in a really long room separated by a bathroom with 2 televisions. I just chalked it up to a poorly written description of the room. Then there was the unfortunate situation of the loud pool music playing outside our room well past 11pm, our room was over the pool. Followed by the band aid. After driving 8 hours and checking into our room, my husband, went in for a shower only to look next to the faucet handle and see a really dirty band aid! He was so grossed out he had to then do his own "cleaning inspection" of the room. We stayed, we didn't complain. It wasn't totally awesome but it wasn't so bad we even felt the need to complain. It was just a fair experience. But nothing beat the connivence of this hotel's location in Cleveland, its down the street from the in-laws. December 29, 2013
Rated 1.0 out of 5.0 by Worst sleep ever There are some basic things that a hotel can do to make one's stay not miserable. An air conditioner that does not squeal is one very simple way to ensure a nights sleep. A rattling air conditioner, like the one at this hotel, about drove me to insanity. For the cost of a hotel room, the least they can do is make sure the room in at least mildly comfortable. December 25, 2013
Rated 5.0 out of 5.0 by Good customer service We were in Tennessee for a family funeral and I requested an early check-in. Staff was very accomodating and helpful. Beautiful property. Very clean. Come to find out the property was 2 years old and you would never know it. Breakfast was good. Staff very friendly and welcoming. Good southern hospitality:) Only drawback was traffic noise from expressway and a rattle in the ac unit. Tolerable:) December 10, 2013
Rated 3.0 out of 5.0 by Lack of cribs for infants Nice hotel and room was great. The only issue was they did not have enough cribs in the hotel. They only had two on hand during the holiday season. Our 8 month old had to sleep on the floor. Another minor issue was the entrance/exit from the parking lot. Very busy street and difficult to make a left during high traffic times as it sits on a nearly blind curve. Generally have great experiences with holiday inns as a rule of thumb. December 8, 2013
Rated 5.0 out of 5.0 by Great job!! Excellent service and an enjoyable stay! Very friendly staff. December 7, 2013
Rated 5.0 out of 5.0 by Excellent in every way! It was good to be back "home" at the HIE Cleveland for Thanksgiving. From check-in to check-out everything was superb as is always. The room is TOP NOTCH, very clean and spacious. The staff? They couldn't have been any nicer, the ladies at the front desk so polite and really made us feel at home. The young lady that cleaned our room (320) did a great job and then the breakfast attendant was very accommodating and set out a great tasting breakfast. Thank you HIE Cleveland!! Looking forward to seeing you all again at Christmas!! December 4, 2013
Rated 5.0 out of 5.0 by Comfort and Joy Experience was awesome, great location, easy access to area restaurants and interstate. Room was very clean, staff was friendly. Great choices for breakfast. Overall I would definitely recommend this hotel and would stay there again. November 26, 2013
Rated 5.0 out of 5.0 by VIP + Value Normally in business travel you are forced to choose between VIP service and Value. At Holiday Inn Express NW in Cleveland, TN you get BOTH -- for no extra charge. VIP service + Great Value. November 25, 2013
Rated 5.0 out of 5.0 by Outstanding Friendly Staff I've stayed at this facility meaning times and I will continue to return. The staff is the best, accommodations are well worth the money. November 18, 2013
Rated 5.0 out of 5.0 by room size was awesome Came to town with two friends for a women's conference and after looking at hotels we settled on holiday Express. So glad we did! The size of the room with a sitting room included made us feel at home. Not having to sit on the beds to chat and relax was great. We brought back leftovers and the small refrigerator allowed us to have a night time snack. Service was friendly and room was clean. Would definitely stay here again.Deb November 13, 2013
Rated 5.0 out of 5.0 by Great Stay!! My husband and I and our best friends stayed here for a women's conference being held in Cleveland and we had a wonderful stay! The rooms were clean, the staff was friendly, and the breakfast was delicious! We would definitely stay there again in the future if everything remains as it was this past weekend. Thanks so much!! BLESSINGS on your business!! November 12, 2013
Rated 3.0 out of 5.0 by ok bed Seems one is punished for staying multiple days. Linen on bed not changed, trouble getting soap and Kleenex tissues. all wash cloths and dirty towels not picked up November 5, 2013
Rated 5.0 out of 5.0 by We Will Be Back! This one is Great! This was great. I will make sure that we go to only this hotel when we are in Cleveland. We all loved it. November 1, 2013
Rated 4.0 out of 5.0 by David Very, very close to the interstate, could not sleep due to the high volume of interstate traffic. My room was on the end next to the interstate, sound might be less at the other end of the building. November 1, 2013
Rated 5.0 out of 5.0 by Great location beautiful facilities Perfect in every way while visiting our son at Lee University! Received a very warm welcome from the manager and staff and will definitely return here on our next visit. Thankyou October 30, 2013
Rated 5.0 out of 5.0 by Nice place Much better than competitive hotels in the area - better price with all the amenities. October 21, 2013
Rated 5.0 out of 5.0 by Great new hotel! This is a great new hotel, I've enjoyed my stay there twice! I highly recommend this one. October 17, 2013
Rated 4.0 out of 5.0 by Large Clean Rooms, Weekend Breakfast Unprepared Rooms were Large with Kingsize Bed, also clean nice bathroom. Housekeeping very efficient and friendly although floor was not vacuumed the entire week. Week day breakfast was ready early and hot and tasty, weekend Breakfast was late and unprepared. Overall we will stay again, but would suggest rear back road into Paul Huff. October 16, 2013
Rated 5.0 out of 5.0 by SUPERIOR STAY + SUPERIOR SERVICE Thank you Holiday Inn Express - Cleveland, TN for another superior stay for our Executive Guests. We get 100% positive feedback. Keep up the Great Work! October 14, 2013
Rated 5.0 out of 5.0 by Enjoyable stay. Comfortable, clean and well-appointed room. Plenty of nearby restaurants, supermarkets, etc. and good breakfast buffet. A good alternative for Chattanooga visitors, easy access, and not too far away to be inconvenient. October 11, 2013
Rated 5.0 out of 5.0 by Overall experience. The hotel is excellent for service, cleanliness, food and the people working there, My family could not be more pleased. Beautiful facility! September 26, 2013
Rated 5.0 out of 5.0 by Hotel Overall We thoroughly enjoyed our stay here. We had a king suite and it was spacious enough that our 21 month old was able to run around and wear himself out. The hotel was very clean and comfortable! It is also located in a great location, just down the street from many restaurants and Starbucks... September 22, 2013
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