Rated 4.6 out of 5 by 75
Rated 5.0 out of 5.0 by btrott32 Feels like home to me...
Went home to attend the funeral of my grandmother. Not wanting to sleep on the couch or in small guest rooms of family members we chose to stay at our favorite Holiday Inn Express. Upon entering the doors we were greeted warmly by a very nice young lady, Emily. Although she mentioned that she had only been employed there a few weeks, she took care of us like a pro, as if she had been working there for years. Also, have to say what a pleasure it was to run into the owner of the hotel in the lobby.
The lobby and breakfast areas were spotless. Our room, two queen beds, and bathroom were not only decorated well but were spacious and very clean. The beds are great, soft and oh so comfortable. As for breakfast, it was delicious, with lots to choose from. Jamie did a great job of keeping it hot, fresh and replenished.
Other than the reason for our trip, the stay was wonderful. Thank you Mr. Hughes & Holiday Inn Express, we look forward to staying with you again and again. Blessings
July 10, 2013
Rated 5.0 out of 5.0 by ronniesrose A GREAT CHOICE
We travel through Cleveland, TN a couple times a year. Holiday Inn Express rooms in Cleveland, TN are CLEAN, SPACIOUS, HAVE COMFORTABLE BEDS, BATHROOM ALWAYS FEELS CLEAN AND DISINFECTED :)
The front desk workers are always eager to help with questions you might have. We left early in the morning with a warm and friendly smile from Dauincia. There are restaurant within a mile or 2 ( Buffalo Wild Wings, Panera Bread, Outback, Starbucks, etc...) SO I HIGHLY RECOMMEND YOU STAY!
July 9, 2013
Rated 4.0 out of 5.0 by Deb83 Great Breakfast if housekeeping wasn't mopping too!
Breakfast in the mornings are great. Nice variety of food selections and they change it up daily. Just don't understand why housekeeping is mopping the lobby area during breakfast time. Just don't want to smell cleaning supplies or have the added worry of wet floors to walk thru in the morning when leaving the hotel. This is the busiest time of the morning for foot traffic why not wait until after breakfast to clean this area.
June 21, 2013
Rated 5.0 out of 5.0 by JJ74 Service was excellent.
This is one of the nicest places we've stayed - very clean and well decorated. Young lady at the front desk was very helpful in that there was an overturned tanker which made it difficult for the most direct route to our destination, and she helped us with alternate directions. Also, the breakfast was very good.
June 7, 2013
Rated 5.0 out of 5.0 by REVKEV Great stay, great service, great savings!
Holiday Inn Express is a welcome new addition to Cleveland, TN.
Our guests were treated with great care and exceptional customer service. We are grateful for this great value, while still offering great customer care. We will be back and so will our guests!
June 4, 2013
Rated 4.0 out of 5.0 by mover42 Very nice staff
I was highly impressed with the staff checking us in. He was very knowledgeable about the surrounding areas and made me feel very welcome. The pool was closed which was a bummer.
June 3, 2013
Rated 5.0 out of 5.0 by BrendaE Great place to stay!
My family stayed at this location this past weekend. From check-in to check-out, we had a great experience. From the manager, Cindy, and the young lady, Michelle, who checked us in, we were met with a smile and offered whatever was needed to make our stay comfortable. This location is extremely clean. It is located close to eating and shopping places that are needed. You can actually walk next door to the Longhorn Steak House. Even though it is located next to I-75 is is quiet. We travel quiet a bit and will definitely return to this location when we are back in the area.
May 28, 2013
Rated 4.0 out of 5.0 by LAK63 Comfortable property, convenent location
This is a newer property, rooms are nice and in good condition. Even though just off the highway the room was quiet. Basic breakfast was adequate for me. Will stay here again.
May 15, 2013
Rated 5.0 out of 5.0 by Preston865 Brand New!! Holiday Inn Express - Cleveland, TN
This location was very new when we stayed, I was greeted warmly and my key card worked the entire time I was there. I was in Cleveland, TN for a training course. The wifi was excellent and the password and username located on the room key envelopes is the best way I have seen it done so far. The gym had brand new equipment in it. Would like to see some small free weights though, at least up to 50 lbs., unless having them is an insurance issue. There is a new Longhorn Steak House being added right next door to this location so dinners should be easy in the future once the location is opened. Other than training in Cleveland, TN its a very small town and me and my co-worker found the best gems in town. The CBC bar in down town which is only 10 minutes from the hotel in addition to the Bald Headed Bistro which is a 5 star restaurant, plan on spending money there, the elk tenderloin is magnificent.
May 9, 2013
Rated 1.0 out of 5.0 by tiredworker Housekeeping
I checked in to the hotel on Sunday with a group.. Returned to my room on Monday evening it looked like my sheets and cover were just pulled up on the bed. The trash wasn't emptied . Tuesday when I returned to my room nothing had been done. I called and had housekeeping come up and clean the room. Wednesday the room was ok. Thursday evening when I returned to my room I found a note on my bed saying that the sheets were changed (I have never got notes like this from housekeeping) there was still hair in my sink and NO COFFEE!! Others in my group also had issues but I am just speaking for myself.
I travel for alot. This hotel has the worst housekeeping staff.
May 6, 2013
Rated 5.0 out of 5.0 by JenJen Great Stay
Had a wonderful stay here. Stayed 3 nights and had a King size bed. Bed was very comfortable, shower and bath was great. Only problem I had was being waken up at 6 am by the garbage truck. Didn't try the breakfast since I didn't wake up until after 9:30. The room was spacious. Definitely would stay here again.
May 1, 2013
Rated 5.0 out of 5.0 by ErnieG Great Employees
The young lady at the counter when I checked in was excellent and very helpfull. She was very friendly and provided me with some great information on the area. I only wish I could remember her name, but hopefully you will know who was working that night and give her the credit she deserves. She is the type of person every business would want as a first impression
April 30, 2013
Rated 5.0 out of 5.0 by tman33 Awesome!
This HIE was truly one of the best hotels I've ever stayed in. The room, as well as the entire hotel, was spotless and smelled refreshing. The employees were extremely kind and helpful with our bags and answering our questions about local restaurant. And the breakfast was far and above what you would expect to be getting for free and in a hotel, delicious! Will definitely be staying here again soon.
April 29, 2013
Rated 5.0 out of 5.0 by tman33 Glad I Stayed
I've stayed the night in Cleveland many times over the years traveling...we decided to try the new HIE and are so glad we did. The location was perfect, with easy access to the interstate and great restaurants...the hotel is beautiful..love the decor from the outside in. The hotel was full that night, yet the staff did an amazing job of making my son and I feel like we were the only ones in the building..so kind and helpful. Our room had everything you could need,was modern,spotless,and spacious. Slept like a baby. breakfast was great..I had my coffee and a couple of blueberry muffins..my son had his favorite cereal(not sure how they knew?)and a bagel. We will definitely stay there again the next time in Cleveland, and I HIGHLY recommend this HIE to everyone!
April 25, 2013
Rated 4.0 out of 5.0 by parents2 Non smoking room
This will be a first occurrence to have a $250.00 fee charged to our credit card concerning smoking in a non smoking room.
Our daughter was the occupant of the room. She was aware not to smoke in her room, and she swears that she did not. She did however, empty her ashtray into the waste basket in the room. She explained to us not being able to find a trash receptacle on the premises. So she brought the ashtray to her room to empty.
April 15, 2013
Rated 4.0 out of 5.0 by Kelleykins Beautiful hotel with road noise
Gorgeous hotel, very clean. My only complaint was it is built right next to I75. We heard trucks going by all night. My usually sound sleeping 5 year old even woke up and said she couldn't fall back asleep because of the trucks.
April 14, 2013
Rated 4.0 out of 5.0 by willie1 nice place, few problems
Very nice new hotel. The internet did not work in the room on
Mon., the key did not work on the door Tues. and again on Wed. Very nice staff. Could be a little overpriced....
April 7, 2013
Rated 5.0 out of 5.0 by LMcL Classy, Beautiful and Comfortable!
We pulled into the Cleveland Holiday Inn Express because it was late, we were tired and we were looking for a place to put our heads down. It is not always easy when your husband is confined to a wheelchair! From the minute I walked in looking for a handicap room til the time we reluctantly left, this HIE was terrific. A wonderful person at the desk, made everything easy and was so helpful. She even had personal experience with a handicapped grandfather so she completely understood the requirements and what was available. The room was excellent- which means room to move around, a king size bed, and an accessible shower. The next morning breakfast was up to the usual excellent HIE standards. Worth noting was the colour scheme and quality of furnishings, carpets and accessories in this hotel. We had just come from Disney, and the visual impression of this hotel was on par to one of the Disney properties. Just great! Thank you for a great night! We will put it on our list of great places to stay.
March 23, 2013
Rated 5.0 out of 5.0 by Conservation53 Wonderful Stay
We had a great experience with this establishment, We received a free upgrade. Only downside was no hot tub that we knew of, or an indoor pool, but maybe that isn't usually needed at this locatoin.
March 23, 2013
Rated 5.0 out of 5.0 by Ricardo69 Nice new facility with pleasant staff.
Nice new facility conveniently located to most everything in Cleveland. Once the construction in front is done (unknown business) it will be even more visually pleasing. Staff was pleasant (a little more attentive to guests coming and going would go a long way) and the rooms were quite comfortable. The pricing, even at AAA rates, was a bit high for this area and I feel could be adjusted appropriately. And as usual the cinnamon buns are a temptation hard to pass on.
February 15, 2013
Rated 5.0 out of 5.0 by Jbjbjb Great place to stop
Heading home from a trip during which we stayed in other facilities, theCleveland HIE was like coming home. The folks were great, rooms were great, but best of all I could see to fix my hair and but makeup on. That was great! Thank you.
February 11, 2013
Rated 5.0 out of 5.0 by Gffdchief Very Nice
This is a newer Holiday In express so it did not even show on GPS . It was very clean, Beds were extremely confortable . Breakfast needed some pancakes or waffle maker like other Holiday inn's. But I would reccomend it to anyone and we plan on staying there again.
February 10, 2013
Rated 5.0 out of 5.0 by indianajones2 New hotel / recommended
The Holiday Inn Cleveland Northwest is a new construction finished in 2012. It is close to highway 75 but far enough for not getting bothered by the noise.
My reservation went smoothly and the person making the reservation even got my name right. The staff was friendly and helpful. The rooms are great as everything is new. The breakfast (included in the price) covered the usual variety of options provided in a Holiday Inn.
Close to the hotel (drive of 5 minutes) you find many restaurants including Outback, Olive Garden, Chilis and many more and shopping malls. All places are new!
Great experience....Will be back soon!
January 28, 2013
Rated 5.0 out of 5.0 by chicky60 Friendly Staff and wonderful hotel.
One of the best Holiday Inn Express. Ever! Very friendly and helpful staff. Of course I would recommend this property just for the southern hospitality not to mention the comfy beds. The night we checked in, there were several Volleyball teams checking in for a weekend club ball tournament and they were somewhat rowdy for a while.; but hey, they are girls and said they had been riding for over 4 hours to get there. They finally calmed downed and it was a very peaceful experience and we met a lot of new friends the next morning at breakfast. I give this hotel 5 ******'s!
January 17, 2013
Rated 5.0 out of 5.0 by Samedco Wonderful hotel
I stay in hotels 10-15 nights a month and this location is one of the finest. I look forward to when I am working within 30 miles of this inn and am willing to drive out of way to stay here. The facility is great and comfy. The staff is very professional and always strives to make my stay a pleasant and enjoyable one. Most all of the staff now know me by name and go out of their way to speak to me.
January 16, 2013
Rated 5.0 out of 5.0 by James14 Great place to stay
Had a great stay. Nice room, clean and great breakfast.
January 11, 2013
Rated 5.0 out of 5.0 by btrott32 Loved our time here!
Upon check in was greeted by very friendly staff who delighted in telling us about the hotel and our standard 2 queen room. Once we opened the door I was sure we were in the wrong room as it was big and very nice to just be called "standard". The beds were sooooo comfortable, it was like sleeping on clouds, yes we peaked at the tag to get the brand name. TV channels had a good selection (regular and HD) and the wireless Internet worked great. Rooms were by far the nicest.
Breakfast was hot and delicious (you HAVE to try the cinnamon buns - I ate 2)! The young lady who cleaned our room really did an excellent job. Thank you!
The downside of my stay at the Cleveland HIE? It just didn't last long enough :)
The next time I'm in town we will definitely be staying here!
***** 5 Stars
January 7, 2013
Rated 4.0 out of 5.0 by phmcilr Comfortable Bed - Poor customer service in dining room
Overall stay was ok but we expecting more for a new motel. Beds were comfortable and rooms were nice. I let the front desk know upon checkout that our shower got warm but not hot. Looking for a hot shower in this cold weather and did not get it.
Breakfast was an experience lacking in customer service. We went to eat at 9:15 and could not get anything to eat. What we did eat had to be picked up as we were escorted away from the area.
January 5, 2013
Rated 5.0 out of 5.0 by rtjosu Great hotel
The hotel is newer, clean and safe. The customer service at the hotel was great. Monica and Michelle made our stay very pleasant and look forward to my next stay.
January 2, 2013
Rated 3.0 out of 5.0 by Bigal1945 Disappointed
This is a new hotel and I expected much better than I recieved. The staff were not very friendly upon arrival and departure. The furniture was very sparse and plain. The dresser was combined with the microwave and the refrigerator. The TV was good, but they did not have HD reception, which was a waste of good TV"s. I am not sure that I will stay there again.
December 4, 2012