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Rated 4.5 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Great Stay!! My husband and I and our best friends stayed here for a women's conference being held in Cleveland and we had a wonderful stay! The rooms were clean, the staff was friendly, and the breakfast was delicious! We would definitely stay there again in the future if everything remains as it was this past weekend. Thanks so much!! BLESSINGS on your business!! November 12, 2013
Rated 3.0 out of 5.0 by ok bed Seems one is punished for staying multiple days. Linen on bed not changed, trouble getting soap and Kleenex tissues. all wash cloths and dirty towels not picked up November 5, 2013
Rated 5.0 out of 5.0 by We Will Be Back! This one is Great! This was great. I will make sure that we go to only this hotel when we are in Cleveland. We all loved it. November 1, 2013
Rated 4.0 out of 5.0 by David Very, very close to the interstate, could not sleep due to the high volume of interstate traffic. My room was on the end next to the interstate, sound might be less at the other end of the building. November 1, 2013
Rated 5.0 out of 5.0 by Great location beautiful facilities Perfect in every way while visiting our son at Lee University! Received a very warm welcome from the manager and staff and will definitely return here on our next visit. Thankyou October 30, 2013
Rated 5.0 out of 5.0 by Nice place Much better than competitive hotels in the area - better price with all the amenities. October 21, 2013
Rated 5.0 out of 5.0 by Great new hotel! This is a great new hotel, I've enjoyed my stay there twice! I highly recommend this one. October 17, 2013
Rated 4.0 out of 5.0 by Large Clean Rooms, Weekend Breakfast Unprepared Rooms were Large with Kingsize Bed, also clean nice bathroom. Housekeeping very efficient and friendly although floor was not vacuumed the entire week. Week day breakfast was ready early and hot and tasty, weekend Breakfast was late and unprepared. Overall we will stay again, but would suggest rear back road into Paul Huff. October 16, 2013
Rated 5.0 out of 5.0 by SUPERIOR STAY + SUPERIOR SERVICE Thank you Holiday Inn Express - Cleveland, TN for another superior stay for our Executive Guests. We get 100% positive feedback. Keep up the Great Work! October 14, 2013
Rated 5.0 out of 5.0 by Enjoyable stay. Comfortable, clean and well-appointed room. Plenty of nearby restaurants, supermarkets, etc. and good breakfast buffet. A good alternative for Chattanooga visitors, easy access, and not too far away to be inconvenient. October 11, 2013
Rated 5.0 out of 5.0 by Overall experience. The hotel is excellent for service, cleanliness, food and the people working there, My family could not be more pleased. Beautiful facility! September 26, 2013
Rated 5.0 out of 5.0 by Hotel Overall We thoroughly enjoyed our stay here. We had a king suite and it was spacious enough that our 21 month old was able to run around and wear himself out. The hotel was very clean and comfortable! It is also located in a great location, just down the street from many restaurants and Starbucks... September 22, 2013
Rated 5.0 out of 5.0 by Great place to stay! Our son recently started college at Lee University. Our first trip to tour the collge we stayed at this location and were very impressed with the cleanliness, hospitality and genuine sincerity of the staff. We were given helpful information on the area and were pleased with the recommended places to dine. We recently stayed another night and again were pleased with the exceptional service and cleanliness of this hotel. We will not be staying anywhere else. Charles and Lisa Mcmullen September 14, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Our first time staying at a Holiday Inn Express and definitely will not be the last. Room was clean & comfortable. Breakfast was excellent. September 6, 2013
Rated 5.0 out of 5.0 by Wonderful Experience Enjoyed our stay so much. The hotel seemed new and fresh, and the decor was just beautiful!! Overnight, the hotel was extremely quiet, and we were able to relax and get a good night's sleep. Will definitely stay here again. September 5, 2013
Rated 4.0 out of 5.0 by Parking for motorcycles Many properties allow motorcycle parking under the canopy as long as the canopy is large enough to allow them to be out of the main flow of traffic; sometimes there are local regulations that prohibit parking under the canopy, i.e., fire codes. This property would not allow me, nor 3 others, to park our bikes under their canopy; 'because sometimes big trucks park under there'(?). Well, indeed, a U-Haul truck was allowed to park under the canopy; there was plenty of parking, otherwise. There was a thunderstorm in the area; thankfully, it didn't rain so the bikes didn't get wet (other than the dew). I am not sure I understand the logic. Otherwise, it was a typical Holiday Inn; good room, good breakfast. The PC points charge was average and acceptable. September 4, 2013
Rated 1.0 out of 5.0 by No hot water for shower and room service When checking in the girl working was new and obviously she had not been trained properly. She did not know how to except cash. So decided I could pay in the morning when checking out. Then after wegot to our room and relaxing she called and I had to take the money to her and still she didn't know how to do it. Then I got in the shower and the water was barely warm. And room service came 3 times between 8 - 10. The first time she opened the door we were still sleeping. I answered the second time we answered and the 3rd time my teenage daughter had got out of the shower and came out to get her clothes out of the suitcase and she came in. My daughter was SO mad and embarressed. When I told the new girl her only comments were I'm sorry. Is check out at 8 or 11! August 28, 2013
Rated 5.0 out of 5.0 by Relaxing stay. Quiet and relaxing,everything was working would recommend this hotel if staying in area. August 23, 2013
Rated 5.0 out of 5.0 by Room size was great Enloyed my stay and will return to this Holiday Inn Express. Thanks for all the amenities. August 21, 2013
Rated 5.0 out of 5.0 by Great value Enjoyed the stay and it was convenient to all of the activities that our family participated in (zip lining, white water rafting), in the area. The staff was friendly and accommodating! Would recommend this hotel :) August 21, 2013
Rated 5.0 out of 5.0 by Another Great Stay This was our second stay at this Holiday Inn Express and once again was awesome. The rooms are exceptionally clean and spacious. Will stay here again when we visit our favorite Lee University student! The only bad part is that the GPS still doesn't recognize the new street name in their system. August 20, 2013
Rated 5.0 out of 5.0 by Service I received excellent service and a great overnight stay. August 19, 2013
Rated 5.0 out of 5.0 by The staff cares about your comfort When you travel a lot, you want to feel you are at home away from home. This Inn gets it perfect August 15, 2013
Rated 3.0 out of 5.0 by Management issues We stayed here while visiting relatives. The facility is relatively new, very nice building and furnishings, probably the nicest I've seen at a HIE. Having said that, the facility looks like it is being run by someone that had a small out of the way place before and are running this beautiful facility like a dinky mom and pop hotel. A lot of little things add up. The coffee service had powdered creamer and a couple of dirty spoons laying next to the dispensers instead of a variety of small flavored liquid creamers. There were no clean pool towels in the pool area or anywhere to store them, just a large pile of used towels strewn everywhere. There are carpet stains in the hallway. We came back from running around the area after 6 PM and our room had not been made up, the gal said we had a privacy tag on the handle that wasn't there at 9AM when we left, so no manager went through the rooms after the crews were done to check their work. There were things left in our refrigerator from a previous guest. Workers kids in the dining area while their parents were working, etc. Just no attention to details or professionalism to maintain this really nice facility. August 9, 2013
Rated 5.0 out of 5.0 by Friendly Staff, clean and beautiful hotel. Everything I needed; microwave and refrigerator. The decor was beautiful throughout the entire hotel. The boys enjoyed the pool! Comfortable and quiet. :^) Will be back! August 3, 2013
Rated 5.0 out of 5.0 by Cleveland Tennessee This hotel has a very good atmosphere from the actual talking to the front desk personel to the room itself. The bed was very comfortable and not hard. The rooms and hotel are very clean and well kept. The staff were very professional and left you feeling like your were the actual customer. July 30, 2013
Rated 5.0 out of 5.0 by What a great place! Our room was very nice and very large. The staff was very helpful. Only problem was limited parking. Several large vehicles and some vehicles whose owners decided to take up extra spaces for their own convenience caused a problem. But, the hotel itself was outstanding! We will stay there again. July 28, 2013
Rated 5.0 out of 5.0 by great service front desk personnel very friendly and professional. Rooms, hallways, and front lobby area were very clean. July 27, 2013
Rated 5.0 out of 5.0 Comfort of Room The room was sooooo comfortable and the reception at the hotel was way above average. Thanks so much. July 27, 2013
Rated 5.0 out of 5.0 by WOW!! SO impressed! My husband and I stayed here in July of 2013. What an awesome, new hotel! I loved the beautiful décor, comfortable beds, great, FREE breakfast and a very friendly staff. We actually spoke with the owner. He was so personable and made us feel so welcome. Great guy! I am a bit of a clean freak and I couldn't have been more pleased. This HIE is conveniently located in a great area of town. Close to shopping, the interstate and wonderful restaurants. There is a new Longhorn Steakhouse right in front of the hotel so you can just walk over! We did and it was excellent! This was our second stay here ( let me add that we have stayed in many hotels) and this one is at the top of our list of faves! We recently visited some family in a big city in NC, where we stayed at a hotel and all I could think was, "I wish this was the HIE in Cleveland, TN!" It is that nice! Makes transition and traveling much more pleasurable when you can have the confidence of knowing you can relax and enjoy your stay. My mom called the next morning and asked if I won the lottery?? I said, "no mom, I didn't but I did stay at a Holiday Inn Express last night!" ~ Michele July 23, 2013
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