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  • 1 888 HOLIDAY
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Rated 4.4 out of 5 by 811 reviewers.
Rated 5.0 out of 5.0 by Beautiful Building, great location Hotel is in a beautifully restored old building! Perfect location for walking to downtown Cleveland venues. Rooms are very large, all hardwood floors and giant windows. Self parking was easy, garage is right next to hotel. Ladies working the breakfast in the morning kept the area clean and stocked. My only problem was due to the hardwood floors there was a big gap under the door to the room adjoining ours and we could hear everything the very loud group of ladies next door were saying April 17, 2015
Rated 2.0 out of 5.0 by Rude Staff The staff was not helpful and was rude when asking for dinner suggestions. I found chicken bones under the bathroom door and the outside noise was bad. I have gluten allergies so there was only 2 things that were gluten free at breakfast. In addition they charged a lot for the room, lack of help and rudness of staff. April 17, 2015
Rated 5.0 out of 5.0 by Excellent Downtown Location Booked the hotel thru experience with previous Holiday Inn Express locations. Totally exceeded my expectations. Great downtown location, close to shops, restaurants, casino, transit lines to suburbs and airport, walking distance to three major sports venues and Cleveland city center. Interesting rooms due to location in historical building, Room was quiet inside and wood floors conditioned sound from going to lower level rooms . Very nice view of downtown Cleveland from room windows. April 16, 2015
Rated 5.0 out of 5.0 by Great Service We come from the Detroit area once a year for Mustachio Bashio. It is a fundraiser for the Juvenile Diabetes Research Foundation which begins at Barley House in Cleveland. This hotel has served us many years now with a great group rate which can't be beat. The rooms are spacious and comfortable with a convenient location for all of the happening spots in Cleveland. Everytime I visit Cleveland I will be staying in this amazing hotel. April 16, 2015
Rated 5.0 out of 5.0 by Consistently AWESOME! I have stayed at this hotel several times and have yet to have an issue EVER! Location is incredible to Indians/Cavs games or anything else you want to do downtown. Valet parking is a must...cheaper than the normal parking which is a bonus. Breakfast??? AMAZING! So many choices to enjoy. From the beginning, the front staff ladies were beyond friendly and helpful. That's always a plus in my books as they are the first people you deal with. And guess what? Everyone else you deal with is the same...SO KIND, NICE and HELPFUL! Cleaning staff always says hello and they are smiling!!!!! To me, I'd never stay anywhere else!! THANK YOU Holiday Inn! April 16, 2015
Rated 3.0 out of 5.0 by Not the best room this visit! We have stayed at this hotel a few times before and always had no complaints and always loved it, but not this time and we paid a lot of money for a king suite with sofa bed which is the room style we like.We stayed in room 1104 it had gouges in the hardwood floors not just a few but a lot,there was no coffee table or side tables just a couch we had to use our cooler as a coffee table.We went to the casino and ran back before the game and found water leaking all over our bathroom counter leaking from an overhead light! We know this isn't their fault but just added to our disappointment.. You would think they would have room checks to see ovious problems like the floor. April 15, 2015
Rated 4.0 out of 5.0 by Good value The room is very large (40% larger than other hotel rooms) and clean. The beds are comfortable, but the heating is noisy at night. Recommend buying the daily parking for $15 if you drive, because it is hard to find a street parking spot nearby. we had a minor issue. We had stayed two nights. On the second day, we had our keys replaced twice. But it was not a big deal. Hotel staff are very nice and friendly. April 15, 2015
  • 2015-04-20T11:11:34.949-05:00
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