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Rated 4.3 out of 5 by 629 reviewers.
Rated 2.0 out of 5.0 by sleepless The room was extremely noisy from both outside and inside noises. There were sirens off and on until at least 2:00 a.m. from police cars outside. It wasn't just one or two. I counted at least 7 different times they went off. Also, because of the lack of carpet down the corridor outside the room we could hear everyone coming down the hall and the doors to other rooms slamming shut. We have stayed in other big towns including Chicago and the noise wasn't half as bad as it was at this hotel. If you want or need to sleep do not stay at this hotel. October 28, 2014
Rated 1.0 out of 5.0 by Bad experience Room temp.was very cold. Could not be turned up. Water stood in tub when we took a shower. People in room next to us partied all night and were very loud. Could not rest. I have to come back to Cleveland in Dec. but do not wish to stay there. October 28, 2014
Rated 3.0 out of 5.0 by Downtown stay for leisure. This is a good location for staying downtown. We always expect a higher price due to location but felt this was a bit high. We just paid less to stay in Strasbourg, France at their Holiday Inn Express. October 27, 2014
Rated 5.0 out of 5.0 by See you next year The room was beautiful. The pillows were great. Breakfast was very good. However I wasn't thrilled about paying $30 to park for less then 24hrs. I understand it is $15 per day, however, I checked in Saturday @ 4pm and checkout Sunday at 11am. October 24, 2014
Rated 5.0 out of 5.0 by great place to stay this place was a great location to all the action , no driving is needed...nice shops and outdood patios all walking distance from the hotel, staff was very helpful on letting us know where to go and visit....great view of the city from room.....i would for sure stay here again next visit....had a great time......... October 22, 2014
Rated 5.0 out of 5.0 by Friendly attentive staff and great service. All staff we interacted with were polite and gave us their full attention and immediate service. We were happy with our stay and would definitely recommend Holiday Inn Express Cleveland. We liked using the valet parking and were able to easily walk to our downtown destinations. This older historic building is beautiful with a lot of character. October 21, 2014
Rated 4.0 out of 5.0 by great service, justifying the price depends on what you're staying for Both the phone call for reservation and front desk service when checking in were awesome. Both gentleman were extremely friendly. The gentleman at the front desk, whom I wish I would've gotten his name, had a great attitude and was extremely helpful. He even gave us a later check-out time to cater to our schedule. Although the service was great, I didn't quite think the bed was that comfortable (couldn't fall asleep), even though there were many breakfast choices (none of which i tried were good), and when they say to call 15 minutes before you need to leave so valet has time to bring you your car….make sure you call 25 to 30. Although it was a nice hotel, I wouldn't pay the price to stay there again based on my type of travel. I would only recommend staying here if you have a relaxed and time specific schedule, and or have time to enjoy the benefits of the location(i.e. being smack dab in the middle of downtown Cleveland). October 21, 2014
Rated 5.0 out of 5.0 by Great room, Great bed, Great staff We had a king jacuzzi room on the 11th floor and absolutely loved the room. It was clean, well appointed, and huge. The staff were very friendly and the location is amazing. I will not stay in any other hotel in Cleveland. October 21, 2014
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