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Rated 4.4 out of 5 by 624 reviewers.
Rated 5.0 out of 5.0 by Friendly attentive staff and great service. All staff we interacted with were polite and gave us their full attention and immediate service. We were happy with our stay and would definitely recommend Holiday Inn Express Cleveland. We liked using the valet parking and were able to easily walk to our downtown destinations. This older historic building is beautiful with a lot of character. October 21, 2014
Rated 4.0 out of 5.0 by great service, justifying the price depends on what you're staying for Both the phone call for reservation and front desk service when checking in were awesome. Both gentleman were extremely friendly. The gentleman at the front desk, whom I wish I would've gotten his name, had a great attitude and was extremely helpful. He even gave us a later check-out time to cater to our schedule. Although the service was great, I didn't quite think the bed was that comfortable (couldn't fall asleep), even though there were many breakfast choices (none of which i tried were good), and when they say to call 15 minutes before you need to leave so valet has time to bring you your car….make sure you call 25 to 30. Although it was a nice hotel, I wouldn't pay the price to stay there again based on my type of travel. I would only recommend staying here if you have a relaxed and time specific schedule, and or have time to enjoy the benefits of the location(i.e. being smack dab in the middle of downtown Cleveland). October 21, 2014
Rated 5.0 out of 5.0 by Great room, Great bed, Great staff We had a king jacuzzi room on the 11th floor and absolutely loved the room. It was clean, well appointed, and huge. The staff were very friendly and the location is amazing. I will not stay in any other hotel in Cleveland. October 21, 2014
Rated 5.0 out of 5.0 by An unexpected fantastic experience!! We booked our room on a very busy night when every other hotel was overbooked. We paid just a little more than we wanted to, but, boy were we overwhelmed by the facility, the room, and the service! We thought that the desk had made a mistake and booked us in the penthouse....our room was the nicest we have had in 45 years of marriage!! Kudos to Holiday Inn Express. Who would have thought?? Bonus......walking distance to 4th Street in Cleveland!! WIN/WIN!! October 20, 2014
Rated 5.0 out of 5.0 by great staff I stayed at the holiday inn downtown cleveland on oct. 11 and 12th, the staff (exspecially autum )on the desk was very friendly and cortious, the room was clean and beds were comfortable, i can;t wait to go there again, wakind distance to all attractons, best location in town, but don;t tell anyone, i want to be sure to get a room next time. October 20, 2014
Rated 5.0 out of 5.0 Huge rooms and beautiful hardwood floors The hotel is centrally located. The staff was very friendly and gave great suggestions for restuarants and bars. The room was huge and the hardwood floors were beautiful. I would highly recommend this hotel! October 17, 2014
Rated 5.0 out of 5.0 by Great Location The Holiday Inn Express in Cleveland was a perfect location for our visit to Cleveland. Lots of great restaurants and bars within walking distance. Hotel staff were friendly and efficient. Loved the hardwood floors in all the rooms and lobby. Beds were very comfortable. All in all a great place to stay. October 17, 2014
Rated 5.0 out of 5.0 by GREAT choice of hotels! We were in town for a Browns game and we usually stay at another hotel, however it was booked and very expensive jacked up prices for the remaining few rooms. We found this Holiday Inn Express literally one block down the street at a much better price! Love the feel of the hotel-it's an old bank that has been renovated. The rooms have hard wood floors, high ceilings, and extremely comfortable beds. Hotel is very close proximity to all the bars and restaurants on 4h street....def will be back to this hotel the next time I'm in Cleveland! October 17, 2014
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