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Rated 4.2 out of 5 by 342 reviewers.
Rated 4.0 out of 5.0 by Large rooms with a great view This trip to Cleveland was for fun and Holiday Inn Express was a great choice for us. Big, clean rooms and helpful, friendly staff, great location and good value for the money, which includes breakfast. The only issue we had was with the heating unit - it was extremely noisy every time it kicked on. Kept waking my husband up because it was an extremely cold night. Bowling alley across the road has excellent wings and they deliver! February 28, 2014
Rated 5.0 out of 5.0 by Comfortable rooms and great location I stayed for 6 work weeks in this hotel, checking in and out on my days off, so I was on 6 different floors and 6 different rooms. All of the rooms were beautiful, comfortable, and equally satisfying. I can't recommend one floor over another, it is personal preference. I ate from the breakfast bar every morning and it was consistently good and well stocked. The staff was always friendly and helpful with all the checking in and out that I did. One Sunday in particular, I arrived with very little time before I had to go to work and a bus load of students were checking in before me, the front-desk clerk saw me, waved me forward, and speedily checked me in. That was really nice! The only drawback to the hotel is the parking structure not being adjacent to the hotel. Its about 100 steps away but the structure is well-monitored so there aren't any problems there. I returned every night after midnight and didn't have any safety issues. Great place to stay and I highly recommend it! February 27, 2014
Rated 4.0 out of 5.0 by Almost perfect The room and staff were perfect except for a few things. I'm not one to nitpick, but there was more than one problem... 1. The fitted sheets would not stay in place. We woke up in the morning laying on the mattress, which was kind of gross. 2. The drain plug for the whirlpool tub was broken and they sent up the doorman to try and fix it. We got the tub to hold water, but it was constantly draining slowly and we had to continue to fill it up repeatedly. 3. When we asked for 2 more towels in the morning, it took 2 calls to the front desk and 20 minutes to get them. Again they sent the doorman up, but the delay caused us to be late checking out. Thankfully no additional charges for that though. 4. The curtains are so heavy and long that we were unable to close them completely. Sleeping in was one big thing we were looking forward to, but found difficult due to all the light flooding in. We decided that we would stay here agin, but would be sure to mention these issues when reserving the room and check for these problems upon arrival. Really it's a beautiful hotel, in a perfect location, but they just need to step it up a notch. February 26, 2014
Rated 5.0 out of 5.0 by Friendly staff clean and comfy room I was very satisfied with my stay. The room was very neat and clean and the hard wood floors were a welcome surprise. The bed was very comfortable. The whirlpool tub was GREAT!!!!!! I soaked as I watched the "Scandal" marathon. The staff was professional and friendly. Breakfast could have been a bit better but since it was complimentary (FREE) I really couldn't complain. Its a small hotel so it doesn't have the bells and whistles that the bigger hotels have like a bar and a pool but I really didn't miss that. This hotel is conveniently located between Public Square and Playhouse Square and is within walking distance of concerts, plays, many bars and restaurants and a trolley ride away from the Lakefront and the Rock Hall. I am a local but I look forward to my next staycation.. February 26, 2014
Rated 4.0 out of 5.0 by Loved the tall ceilings and nostalgic feeling of the building. My husband and I did a weekend getaway in downtown Cleveland. The hotel was right in the center of everything we wanted to do. The staff was extremely friendly and the room was clean and spacious. There was no view as the window looked out onto other buildings. We walked to the Rock n Roll Hall of fame (about a 15-20 minute walk) and we were just around the corner from the casino. We also were close to the restaurant we went to, Cowell & Hubbard. The food there was amazing and we would definitely suggest going there for dinner! Breakfast staff was great, but the food was just "ok". February 26, 2014
Rated 4.0 out of 5.0 by Great room and location The location was within walking distance of the attractions that we were visiting, so it was wonderful to park the car and enjoy downtown. Loved that the room had the original windows, 13 foot high ceilings and wood floors. The jacuzzi was a plus. The only negative is that we prefer a firmer mattress. February 26, 2014
Rated 4.0 out of 5.0 by Hit amn Miss Staff was courteous and willing to help. I stayed a week. Issues: Initial entry into room smelled of smoke. Clearly at one time this was a smoking room, or someone smoked a lot inside the door. Room 502. Several times I had to get the door card reprogrammed at the front desk. On one occasion the parking ticket validation failed and I had to call to get the garage gate lifted. February 26, 2014
Rated 5.0 out of 5.0 by Great staff! I stay a the HIExpress in downtown Cleveland about once a month. I love the historic building and the location is so close to all the excitement. I have had a couple of reservation conflicts that the staff has went above and beyond to fix. The best thing about the staff is that they actually remembered my name at checkin/out. Very personal touch. Autumn at the front desk needs a raise! She represents the hotel in the most personal/professional manner. February 25, 2014
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