Rated 4.2 out of 5 by 295
Rated 5.0 out of 5.0 by Kody2112 IT DOESNT GET BETTER THAN THIS
Let me start by saying I HATE doing survey's, did I mention HATE, O yes I did. But I have never been so impressed as my wife and I have by the quality and staff drive to always make our stay better each time at the HOLIDAY INN EXPRESS downtown Cleveland. The overall experience here and at the InterContinental Hotel has always been nothing less then "Total Gratification"
December 4, 2013
Rated 5.0 out of 5.0 by 21PilotsConcert Excellent
Staff was very attentive, upgraded my room to the top floor corner room. The view was great, could see into the Jake, and down Euclid Ave. Even allowed an hour longer check out. Only down side was the floors were wood, very pretty but a little cold in the morning.
December 2, 2013
Rated 2.0 out of 5.0 by vancesgirl freezing
This room was cold the highest we ever got the temperature was 63 degrees. Complained 3 times and nobody ever fixed it. Reported it again when we checked out, no compensation. Will never stay here again.
November 28, 2013
Rated 5.0 out of 5.0 by mimogecko AWESOME EXPERIENCE!!
I recommend this hotel to anyone looking to stay in downtown Cleveland. Extremely close to the Quicken Loans Arena, right around the corner from 4th St. (home to many bars, pubs, and restaurants), and parking was incredibly easy for being downtown. The staff was awesome from the moment I walked in (giving me clear directions around the area and answering ALL of my questions at the front desk), to getting my complimentary breakfast (I was greeted at the bottom of the steps with a ,"Good Morning! Can I help you get anything?"), to checking out which was completely hassle-free. The rooms are modern and up to date with 11-foot ceilings, wood floors, extra large bathrooms, flat screen TV, and wi-fi. Most excellent experience. This will be the place I stay the next time I am in Cleveland.
November 27, 2013
Rated 4.0 out of 5.0 by Dancingbare618 Large room and beautiful hardwood floors
I loved the room we stayed in. Beautiful hardwood floors, high ceiling, and clean/comfortable beds. The only negative was that I had to call maintenance twice before they got the heat in the room working. Once they changed the air filter, it was toasty warm all night. I did ask for a room with a view, so we were placed on the 9th floor. The view, not so great. Overall nice experience.
November 26, 2013
Rated 5.0 out of 5.0 by sledge86 Great room and service!
Had an excellent stay at this hotel. Room had a microwave, etc. and the bathroom had a walk-up Jacuzzi shower/tub. While I booked a queen bed standard room, I was surprised by the amenities (perhaps I had received a bit of an upgrade)! The staff throughout the hotel are always friendly. Plus, the breakfast is always great. Will definitely stay again the next time in town!
November 21, 2013
Rated 5.0 out of 5.0 by BillandKim Oh What a Stay!
OMGosh, what a stay! Unbelieveable. If you are in to beautiful architecture, this is the place to stay! We have never stayed in a hotel with beautiful hardwood floors... no guessing about the cleanliness! Our room was fantastic! Very clean, very spacious and all the amenities that were needed. The staff was more than anyone could ask for... every question was answered with respect and a smile! Lisa gave us a wonderful room! The two ladies assisting with the breakfast were also helpful and always smiling. I give our stay more than 10+ for everything!!! Thank you Lisa and everyone. We will definitely be back!!!
November 20, 2013
Rated 5.0 out of 5.0 by Ron23 Pleasantly surprised with the spacious and comfortable room.
The hotel is an excellent value with its location to the Theater District and many great restaurants. The room was spacious and very comfortable. I really like the idea of being in an old bank building with its architectural character and history. I would stay again any time!
November 19, 2013