Rated 4.4 out of 5 by 830
Rated 5.0 out of 5.0 by dylaaaan Attentive staff and spacious rooms
My stay here was wonderful! The room was large and well decorated. It was clean and ready. The hotel staff was very helpful and friendly, offering menus and talking extensively and politely about why I was visiting. Valet car service was great as well. The breakfast was pretty standard fare but was good. They also offered free drink tickets, but couldn't use them because I had to get to a concert. The only issue I had was with the television in the room and that was a minor one. Overall it was a great experience.
May 4, 2015
Rated 4.0 out of 5.0 by Kilmartor Bathroom
We liked the room other than the bathroom. The room was a good size with tall ceilings and large windows. The hardwood floors were very nice. The room was quite even though we were facing Euclid Ave. The bed was comfortable and the TV had a good picture.
On the other hand, there was the bathroom. After each flush I had to take the top off of the commode and jiggle the float to make the tank fill for the next flush. I didn't mind doing this a couple of times but after reporting the problem, it wasn't fixed during our two night stay. Also, the commode seemed to be leaning slightly to one side. I hope this was just a break down in communication because otherwise this is a good place to stay, if for no other reason than the location. It's a short walk to Progressive Field and a longer but nice walk to the (mostly) Rock and Roll Hall of Fame.
May 2, 2015
Rated 5.0 out of 5.0 by Warner52 Large room and comfortable bed
Would like to see more variety in the breakfast selection otherwise I had a very pleasent stay. The room was larger than expected and the bed was comfortable.
The hardwood floors made for a little more noise from other guests.
April 27, 2015
Rated 5.0 out of 5.0 by irlis todobn
todo estuvo bn el huevo del desayuno fue lo unico q no nos agrado
April 26, 2015
Rated 5.0 out of 5.0 by robbow13 Excellent Hotel
This hotel is in a great location in downtown Cleveland. It has the largest rooms of any HIX we have ever stayed in, and overall very clean and up-to-date. The staff is friendly and very efficient. Special thanks go out to Tiffany at the front desk, who went above and beyond to help us out with a problem (NOT hotel-related). We will definitely stay here again next time we visit Cleveland!
April 25, 2015
Rated 4.0 out of 5.0 by maryfmal service
as stated earlier regarding property left behind, disappointed that staff didn't save pillow aside after calling hotel and being reassured they woud save it.
April 24, 2015
Rated 5.0 out of 5.0 by JohnK53 Great stay, as usual
Always have a pleasant experience at Holiday Inn Express.
A few MINOR issues: thermostat was hard to read, I was offered a goody bag at check-in (a bottle of water and trail mix)-yuk. How about a discount coupon for a local restaurant?
April 23, 2015
Rated 5.0 out of 5.0 by Patruck Great Place
We were pleasantly surprised by the size of our standard room with 2 queen beds. The room was very clean and with the hardwood floors we felt safer because you never know what is hiding in motel carpeting.It just seems that they go out of their way to keep everything clean. The staff was friendly and very helpful.
April 23, 2015