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Rated 4.4 out of 5 by 670 reviewers.
Rated 5.0 out of 5.0 by great service once again our stay at holiday express was great, the front desk ladies and gentlemen were nice as usual, the room clean and comfortable, the location is outstanding for any event in the downtown cleveland area, will return again November 20, 2014
Rated 2.0 out of 5.0 by Great hotel, Challenging reservation/check in The hotel itself is very nice. The staff is generally friendly. However I purchased a room for a relative, and had many challenges getting him checked in. Long story short, what was a gift for my relative required over half an hour of him waiting on the lobby, while I look like an idiot and interrupting my Sunday afternoon. November 20, 2014
Rated 5.0 out of 5.0 by wonderful stay! The room and bedding were awesome, the staff amazingly hospitable, breakfast and service great. Will stay again! November 18, 2014
Rated 5.0 out of 5.0 by great hospitality experience Staying in a hotel far from home during a loved one's hospitalization could have been a depressing experience. Fortunately, the attentive staff, comfortable room, proximity to fine restaurants, and secure parking in a historic setting made this a memorable experience under the circumstances. Add the well stocked free breakfast with hot and cold selections, and I will always choose Holiday Inn Express if available. November 18, 2014
Rated 5.0 out of 5.0 by Wonderful Experience in Cleveland! The staff was so friendly! We also loved the hardwood floor in the room, the high ceilings, and the mix of modern furniture in a vintage looking building! November 18, 2014
Rated 5.0 out of 5.0 by great breakfast and beautiful hotel I love how they have kept some of the original charm of this historic building November 17, 2014
Rated 5.0 out of 5.0 by Great price, great location We stayed here because we were in town for a show at Playhouse Square. It was a perfect location. We walked to Terminal Tower, the casino, the Arcade, Playhouse Square and East Fourth Street Restaurants. We even walked to Guy's Pizza for a late night pie after the show. Staff at the desk helped me book a reservation for a future visit and helped me maneuver the IHG points. Staff at Manager's reception the first night as well as breakfast both mornings were friendly as well as doing a great job keeping food hot and ready. November 17, 2014
Rated 5.0 out of 5.0 by Enjoyable Stay My stay here was most enjoyable. The staff went out of their way to make me and my family as comfortable as possible. In addition the staff were very professional in their duties. I would gladly stay there every time I come to Cleveland. November 17, 2014
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