Rated 4.2 out of 5 by 302
Rated 5.0 out of 5.0 by 21PilotsConcert Excellent
Staff was very attentive, upgraded my room to the top floor corner room. The view was great, could see into the Jake, and down Euclid Ave. Even allowed an hour longer check out. Only down side was the floors were wood, very pretty but a little cold in the morning.
December 2, 2013
Rated 2.0 out of 5.0 by vancesgirl freezing
This room was cold the highest we ever got the temperature was 63 degrees. Complained 3 times and nobody ever fixed it. Reported it again when we checked out, no compensation. Will never stay here again.
November 28, 2013
Rated 5.0 out of 5.0 by mimogecko AWESOME EXPERIENCE!!
I recommend this hotel to anyone looking to stay in downtown Cleveland. Extremely close to the Quicken Loans Arena, right around the corner from 4th St. (home to many bars, pubs, and restaurants), and parking was incredibly easy for being downtown. The staff was awesome from the moment I walked in (giving me clear directions around the area and answering ALL of my questions at the front desk), to getting my complimentary breakfast (I was greeted at the bottom of the steps with a ,"Good Morning! Can I help you get anything?"), to checking out which was completely hassle-free. The rooms are modern and up to date with 11-foot ceilings, wood floors, extra large bathrooms, flat screen TV, and wi-fi. Most excellent experience. This will be the place I stay the next time I am in Cleveland.
November 27, 2013
Rated 4.0 out of 5.0 by Dancingbare618 Large room and beautiful hardwood floors
I loved the room we stayed in. Beautiful hardwood floors, high ceiling, and clean/comfortable beds. The only negative was that I had to call maintenance twice before they got the heat in the room working. Once they changed the air filter, it was toasty warm all night. I did ask for a room with a view, so we were placed on the 9th floor. The view, not so great. Overall nice experience.
November 26, 2013
Rated 5.0 out of 5.0 by sledge86 Great room and service!
Had an excellent stay at this hotel. Room had a microwave, etc. and the bathroom had a walk-up Jacuzzi shower/tub. While I booked a queen bed standard room, I was surprised by the amenities (perhaps I had received a bit of an upgrade)! The staff throughout the hotel are always friendly. Plus, the breakfast is always great. Will definitely stay again the next time in town!
November 21, 2013
Rated 5.0 out of 5.0 by BillandKim Oh What a Stay!
OMGosh, what a stay! Unbelieveable. If you are in to beautiful architecture, this is the place to stay! We have never stayed in a hotel with beautiful hardwood floors... no guessing about the cleanliness! Our room was fantastic! Very clean, very spacious and all the amenities that were needed. The staff was more than anyone could ask for... every question was answered with respect and a smile! Lisa gave us a wonderful room! The two ladies assisting with the breakfast were also helpful and always smiling. I give our stay more than 10+ for everything!!! Thank you Lisa and everyone. We will definitely be back!!!
November 20, 2013
Rated 5.0 out of 5.0 by Ron23 Pleasantly surprised with the spacious and comfortable room.
The hotel is an excellent value with its location to the Theater District and many great restaurants. The room was spacious and very comfortable. I really like the idea of being in an old bank building with its architectural character and history. I would stay again any time!
November 19, 2013
Rated 3.0 out of 5.0 by fitz2013 my stay
overall the room was fine, it was nice to make use of an older building. I did find old stuff in the room from the previous guest. I found some shot glasses and dirt and crumbs on the floor. Also the ice machine on the floor did not work. I had to travel 3 floors for ice. Thank you
November 19, 2013
Rated 5.0 out of 5.0 by glassman2 Unbelievable rooms
When checking into this facility and entering the elevators, there is not much to brag about - but when you enter the rooms you are blown away. Very spacious and extremely high ceilings make them very elegant. This is the 2nd time I have stayed here and the housekeeping has improved from my 1st visit. Now if they only had a full service restaurant and bar .
November 18, 2013
Rated 5.0 out of 5.0 by BachelorettePartySuccess Wonderful Experience
Front desk staff was so friendly! Great location! Room was wonderful- clean and beautiful!
November 17, 2013
Rated 4.0 out of 5.0 by Mark245 it was good
The staff made all of the difference.. The building is very old and we encountered a few issues but nothing awful. The staff was right on in addressing things with a smile. The charm of the place is the building which is tastefully finished with old charm and new everything.. Next time im in town there is no other choice..
November 14, 2013
Rated 5.0 out of 5.0 by kac199 great service
we have visited this hotel many times and always had a good
experience, the front dest staff, always nice and helpful
the location is good and the over all experience has always
November 14, 2013
Rated 5.0 out of 5.0 by Shannon45 Luxury so close to home!
My boyfriend and I were looking to get away for a weekend, but didn't have a ton of cash. We decided Cleveland would be perfect since it was only an hour away. Holiday Inn Express had the best price for a room with a hot tub. The room was exquisite and so was the staff! We WILL be coming back!
November 13, 2013
Rated 5.0 out of 5.0 by PatriciaOSU Beatiful Hotel
This property is a beautiful with an excellent location in Downtown Cleveland. Very short walking distance to popular restaurants. The hotel has great charm with hardwood floors and high ceilings. I would stay here again!
November 13, 2013
Rated 5.0 out of 5.0 by Andrew41 Nice get away.
Very nice place to stay. Staff was great! Nice location! The only thing is you can get parking for only 7.00 right behind the hotel, but you can't take you car in and out once it parked it's parked but we didn't need the in and service.
November 12, 2013
Rated 5.0 out of 5.0 by campionn Great HIE
Great location, nice and clean hotel, big rooms and nice staff. what else is there to say! stay here!
November 10, 2013
Rated 2.0 out of 5.0 by kae419 Felt like I was staying at the hotel from The Shining....
This hotel had a very cold feeling to it....no carpeting....and lots of long, echoing hallways....I kiddingly told my husband I hoped we made it through the night. We booked this hotel to be close to the Cleveland Clinic, and we did not feel warm or comforted at all during our one night stay. *We actually felt like we were the only customers on our floor.....just CREEPY!*
November 9, 2013
Rated 4.0 out of 5.0 by freeagent53 Sunday evening stay...
We decided to that we would stay downtown after the browns game. I stay at many IHG's throughout the year and have stayed in the Cleveland Downtown Holiday Inn a couple years ago. My experience then was good and so was my experience this year! The price is on par with other downtown hotels. The room was clean and in excellent condition. (except the whirlpool in our room, out of six jets, only 2 worked and some were missing the heads that angle the direction) The breakfast is similar to other holiday inns that I have stayed at and is very good for complimentary breakfast. I would definitely recommend staying here and will most likely stay here again in the future.
November 9, 2013
Rated 5.0 out of 5.0 by Jh35 Great staff with an amazing room
Recently took a girls trip for a night of dinner and drinks to cleveland. The staff was incredible and answered all our questions and gave us great recommendations on where to go. Everything we wanted and more was less than a minute from the front door. Room was huge and beautiful. Bed was very comfortable and room was very clean. Plan to stay here again when I come back with my family.
November 8, 2013
Rated 5.0 out of 5.0 by Steve2140 Best value in town
Holiday Inn Express Cleveland is by far the nicest and cleanest hotel we have ever stayed at in town. Staff was great, room excellent and clean, hotel is close to all activities.
November 8, 2013
Rated 3.0 out of 5.0 by BrandonP09 Room good, service so-so
The room was nice, was there only a short time. We went to a browns game and that was at 4pm, we arrived at hotel at noon and could not check in. Was told between 1-2pm. Came back at 2 and had no rooms! Then came back at 315 still no rooms and had to get changed for game in lobby bathroom! We were getting ready to go to game and on way out they stopped us with a room ready finally!! A 4pm check in just does not make sense on a Sunday afternoon!!
November 7, 2013
Rated 3.0 out of 5.0 by MTV60 Choose Room wisely
We were put in a room on 13th floor which did not have a refrigerator. For the price it should have. The staff was nice and moved us to a room on the 5th floor which was nice, but only gave us one day on our room key. After a long day having to go back to the lobby and get your key coded was a pain, but again staff was nice. This hotel is a work in progress after being refurbished. The hair dryer was mounted to the wall with only one screw and fell off. The breakfast bar was way short of HI express standards. Taxes are very high as well as parking costs. The alarm clock did not work but the one in the unoccupied room next to us did and woke us up @0600. The phone system did not work so I could not call down to the front desk. The saving grace of this hotel is the staff.
November 2, 2013
Rated 5.0 out of 5.0 by marp A bit of nostalgia
My husband worked in this building years ago as a mail boy. What a surprise this was when we stayed here on his birthday. The building is beautiful. How nice that the original doors were kept from the offices that were converted to rooms. The experience was quite relaxing, the room was very clean and comfortable and the Jacuzzi was a very nice touch.
November 1, 2013
Rated 4.0 out of 5.0 by Irisquilter huge room and good service
Our room was huge and comfortable. Managers reception was fun. Restaurant closeby was excellent. Very early wake-up call and the staff had a cab waiting to take us to Amtrak station. Good stay if short!
October 29, 2013
Rated 5.0 out of 5.0 by Haimish 40th wedding anniversary
My wife of 40 years and I stayed at this property 10/26/13 and it was outstanding. I had let them know about the occasion and when we checked in they said they were waiting for us, we had a great room and flowers. The staff went out of their way to make us feel welcome. This was the tail end of our bucket list trip to Graceland and elsewhere driving about 3700km from our home in Belleville, Ontario. The hotel is real close to the rock and roll hall of fame (a must see) and restaurants of all kinds within a few minute walk.
A real special thanks to Autumn and Hope for the great hospitality!
October 28, 2013
Rated 2.0 out of 5.0 by IHGReviewer Comfortable accommodations; poor service
This has been my go-to hotel for business/leisure stays for more than 10 years. I was so disappointed with the staff during my Oct. 5-6, 2013 stay, I will look for alternative downtown CLE lodging for future use. Desk staff were unprofessional in service and appearance on arrival and departure days. Staff walked away from the desk despite numerous guests waiting in line. Staff answered telephone calls while guests waited at desk. Apparently "on break" or "off duty" staff interrupted co-workers for non-work conversations while co-workers were addressing guests.
October 28, 2013
Rated 5.0 out of 5.0 by hallcfi More than you expect
My recent stay at this hotel included the challenge of parking a rental truck in the downtown area. While I though this would be a problem, there was no issue for the staff. They made all the arrangement necessary for me to park the truck in front of the building. The staff was FANTASTIC!!! The room was beautiful! One rarely sees a hotel room with hardwood floors and high ceilings. Nestled in the downtown area, this has got to be one of the best kept secrets in Cleveland. They provided me directions to a great pub for dinner (best onion rings I've ever eaten). The hotel is quiet, comfortable, and has a TV that is 'snow' free...a welcome plus. Next time I'm in Cleveland, I'm going back to this hotel!!!
October 28, 2013
Rated 4.0 out of 5.0 by JenniferSo Nice beds
Very nice beds but the advertised Queens were actually Fulls
October 25, 2013
Rated 1.0 out of 5.0 by Evanstar Beautiful hotel but rude staff
Made a reservation several months in advance, but unfortunately, the credit card I used was stolen a few days before our trip. I called the hotel to see what I needed to do, and was told that because I booked in advance, the room was already paid for on said card and I would only need to bring another card for them to hold for "incidentals."
However, upon arriving at the hotel, I was rather rudely told that that this was not the case, and that my card had been declined (obviously the card had been cancelled by this time).
The card we then used to pay for the room was charged twice. After several trips to the front desk trying to solve these issues, things were finally resolved.
We were treated quite rudely by some (though not all) of the workers at the front desk. If I had been given the correct information on the phone in the first place, this all could have been avoided.
On the plus side, the hotel is beautiful and the room was one of the nicest I've ever stayed in.
October 23, 2013
Rated 5.0 out of 5.0 by browns13 decor, staff, breakfast, and bed wonderful
I stayed at this Holiday Inn Express for 9 years every Sunday thru Thursday and I enjoyed myself then and staff always treated me like family but they had issues with décor, and cleanliness. Those problems are gone. You were able to keep the old charm of the building and the new décor is very relaxing, the new furniture is very complimentary to the old charm and the staff once again treated me like family. The breakfast bar was hot and fresh and the servers very professional. I would recommend this hotel to anyone and I would not have done that previously. Keep up the great work.
October 22, 2013