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Rated 4.4 out of 5 by 788 reviewers.
Rated 5.0 out of 5.0 by St Patrick's Day Decided to stay in Cleveland after a long work day and an early start the next morning. It had been several years since I have stayed at this particular facility and was very pleased with the renovations that had taken place. I would definitely recommend staying here and am sure that I will again! March 30, 2015
Rated 2.0 out of 5.0 by Stay Away! Pros: Location is the most redeeming feature of this property and the unique setting. The bed was comfortable and the water pressure was good on the shower. Cons: First and foremost we discovered hair in our bathroom between the sink and toilet. Had anyone bothered to ask us our stay was we would have been more than happy to share this with the hotel. Furthermore, the view was disappointing as I was staring into people's apartments and I expected a view of downtown. The parking fee is troubling considering how much they are charging already. The whirlpool tub was a nice feature, but sadly the jets weren't very good. I have a hard time seeing myself pay for another stay here when there are other options available for much cheaper. Summary: The location was great, but the service was lacking as no one bothered to ask us how our stay was as we checked out. I was also not informed breakfast is served on the M level. Parking was a little confusing as I self-parked. We found hair on the bathroom floor, which is unforgivable - how could housekeeping miss this! The room thermostat was set on cool at 64 degrees which was freezing and not a welcome for hardwood floors as it was unpleasant stepping out of the shower and onto ice cold floors. Overall I think next time I would prefer to drive into town and stay elsewhere for half the cost. March 30, 2015
Rated 5.0 out of 5.0 by Wonderful Downtown Location I traveled from Michigan and chose this location because of the hardwood floors and spacious rooms. My friends and I loved staying here with the friendly front desk staff and valet. The rooms in this historic bank are truly one of a kind and super affordable for a downtown location. Thanks Holiday Inn Express! We will be returning! I also loved the bonus points given just for checking out! March 26, 2015
Rated 4.0 out of 5.0 by Nice staff, comfortable bed, great shower Got room at last minute due to traveling through Cleveland. Room was good for the price, other area hotels were more expensive. Hotel is an old remodeled bank so rooms are different than the standard hotel room. Room was sufficiently furnished and bed and pillows were extremely comfortable. Shower was hot and water pressure was great. Only complaint is paid parking or very limited parking if not parking in paid lot or valet. March 26, 2015
Rated 5.0 out of 5.0 by front desk service is excellant once again, our stay at the express was great, the front desk staff could not have been nicer and the rooms are always neat and clean, and the location is great , will return again, actually in a few weeks March 26, 2015
Rated 3.0 out of 5.0 by It served a purpose It served it's purpose for me. I needed a room and no other hotel was affordable. March 24, 2015
Rated 5.0 out of 5.0 by Great Hotel This Holiday Inn Express was in a great location, offered great customer service and was in a beautiful, historical building. We would definitely book here again! March 23, 2015
Rated 5.0 out of 5.0 by Great Service Enjoyed our stay very much. Great front desk service and very clean and comfortable room. March 20, 2015
  • 2015-03-31T10:24:06.898-05:00
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