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Rated 4.3 out of 5 by 553 reviewers.
Rated 3.0 out of 5.0 by Beautiful rooms, awful elevators! The rooms here are very nice and roomy. We had adjoining rooms and were able to have other people visit in our room for an after party. The hallways are not air conditioned and are very warm. In addition, there are 4 elevators but only 2 were working. So, as we stood waiting for quite some time for an elevator wearing our dress up clothes, we were sweating profusely. The breakfast was very good but it was extremely crowded and loud in the eating area. We had to wait awhile to find seats. The worst part of our stay was the fact that our daughters (who were staying next door in an adjoining room) actually had a man enter their room WITH A KEY at 2 a.m. Apparently he was also given the room for the night! Talk about a big scare! Luckily the man was as shocked as they were and quickly ran out of the room. The front desk did comp us the room but the frightening experience has stayed with our girls. Also, parking is not attached to the hotel and is a bit inconvenient unless you use valet parking. August 4, 2014
Rated 5.0 out of 5.0 by Great location The hotel is in a beautiful old bank building on a main street downtown. Lots of wood and marble, but modernized for comfort. Large rooms, no street noise, no hallway noise. Friendly staff, especially at manager's reception, and always greeted by staff in passing. I didn't know I was quoted a price without tax when I made the reservation but the location made up for it. Close and safe walk to East 4th Street which is closed to traffic and has lots of restaurants and outside dining. August 4, 2014
Rated 5.0 out of 5.0 by Just a good experience My wife and I both felt the stay and this hotel was very good. The staff was pleasant, breakfast was good and a great way to start the day. Plus the location was perfect. We were able to park our car and take a leisurely walk to any destination we wanted to see. I would recommend this hotel to anyone wanting to stay in downtown Cleveland. August 4, 2014
Rated 4.0 out of 5.0 by Nice hotel conveniently located Good breakfast, large rooms that are well appointed. Hotel is close to everything, an easy walk to Progressive field. August 4, 2014
Rated 5.0 out of 5.0 by Happy Hour Great atmosphere, most guests seemed to participate and socialize with happy hour. Lots of fun thanks to the gals who served us. Great staff, helped us with suggestions and directions for activities and dinners.G August 3, 2014
Rated 5.0 out of 5.0 by Amazing spacious room with an amazing view We were wowed by the size of the room and the building itself. What an gorgeous building with such design and beauty! I am proud to write a review because I've already been telling our friends what a great stay we had and how the breakfast bar is perfect. You've thought of everything :) August 3, 2014
Rated 5.0 out of 5.0 by great expereance One of the best hotel experience I have had. Large, clean, comfortable room. August 2, 2014
Rated 5.0 out of 5.0 by So Unique Thanks for a great stay, amazing corner room with what had to be 20 foot ceilings, very clean, very friendly. Location is great for restaurants, shops and great times. Breakfast was delicious, got to love being able to crush as many milks as you want for free. August 1, 2014
Rated 4.0 out of 5.0 by Loved the Downtown Cleveland Experience I'm from PGH and that title was very hard to write. Holiday Inn was clean and convenient to walking all over downtown Cleveland. Loved having breakfast included. Definitely recommend the hotel and exploring downtown Cleveland! August 1, 2014
Rated 4.0 out of 5.0 by Neat place to stay The outside and check in experience left something to be desired. There was a small desk in a hallway that if you were not really looking for it you could miss it. The guy who check you in was not really very helpful but after that experience the hotel was great. It is a rejuvenated old building. They have maintained enough of the original building to add a lot of character. The room was large and very comfortable. The bed not really bad. There was one problem in the room... because of there was no original duct work available the cooling unit turned off and on above the bed all night. This was noisy. The air blowing on you made it hard to sleep. The breakfast area was huge and the person serving was really nice and helpful. July 31, 2014
Rated 5.0 out of 5.0 A unique property The hotel is in a building which was once occupied by a bank. The highrise building's offices were converted into large comfortable wood floor rooms. The lobby is in the buildings entrance hall which is reminiscent of many art deco office towers. The highlight of our stay was the friendliness of the staff as well as their knowledge of the surrounding area. The price was worth every penny. July 30, 2014
Rated 5.0 out of 5.0 by Fantastic Choice for Downtown Cleveland stay Beautiful room with hardwood floors, high ceilings, and a great view from the 14th floor of Cleveland Indians' Progressive Field! Easy walk to the Rock & Roll Hall of Fame and lake front. Love it! July 30, 2014
Rated 4.0 out of 5.0 by Nice Hotel Stay, Staff Highly Confused I am a Platinum Priority Club member and I booked this stay about four months in advance and selected two queen beds using the IHG app. Once I got to my room, I discovered it was one queen bed. I checked the app again to discover it was downgraded to a single bed. Usually I get an upgrade, never a downgrade. The staff at the front desk told me my reservation was not changed and that I must have selected one queen bed. I wish I had taken a screen shot of the reservation as I will do from now on. There were no two bed queens available and I had to deal with it. Next, the Valet was no longer available and they told me where to park. Hotel parking is $15.00. I mentioned that I wanted to pay cash for parking and the staff said that it would not be a problem. So upon leaving, the garage charged me $20.00 instead of $15.00 since there was a "special event" going on and when I looked at my hotel receipt, they also charged me $15.00. I wasted a lot of time getting this straightened out. July 30, 2014
Rated 4.0 out of 5.0 by Nice hotel in downton Cleveland. Hotel was nice, but older. Rooms have a lofty, urban feel. Harwood floors, no carpeting. The Hallways and elevators could use some updating. It was clean and comfortable, the free breakfast was good and a great money saver. Good quality for the price. July 28, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Cleveland downtown. Loved this Hotel the lobby and our room was amazing, so is the location.Lots of restaurants in walking distance. We could walk to the Rock and Roll Hall of Fame. The area is clean and safe. The complementary breakfast is great, lots of choices and lots of room to sit. July 28, 2014
Rated 5.0 out of 5.0 by Valet Parking All experiences at the hotel were extremely good with the exception of the valet service, after calling 20 minutes ahead for the car, it was not retrieved on one of the mornings, making us late for an appointment. Upon arrival, the valet's were slow to help unload the luggage and had to be asked. July 28, 2014
Rated 5.0 out of 5.0 by Great service and location An enjoyable experience with friendly staff, great breakfast and large rooms with queen sized beds. The only negatives were no in room movies or fridge and very small elevators. July 27, 2014
Rated 5.0 out of 5.0 by Wonderful Experience This is a wonderful hotel that has so much character & history with its previous life being a bank. While it was a little challenging to navigate the construction in the area, once we arrived it was great. From the moment pulling up with Jake (valet) taking care of getting us unloaded & getting the car tucked away to Brittany at the front desk checking us in. The room was fantastic! I asked for a room with a view & Brittany assigned us to the 15th floor, corner room with hardwood floors, comfy king bed & Jacuzzi! We were close to Fourth Street where a number of restaurants were within walking distance & the Rock n Roll Hall of Fame. So wonderful to have the Jacuzzi in the room after walking all day seeing the sites! Excellent price, location & quality! July 26, 2014
Rated 4.0 out of 5.0 by Passing through We had planned a trip to the Rock and Roll Hall of fame on our way back from Columbus. The Holiday INN downtown in Cleveland is a great location, close to all attractions to see in Cleveland. Rooms are very big , beds are soft and comfortable. Staff are friendly, breakfast is a little weak with selection of foods. Good value for a downtown hotel. July 25, 2014
Rated 5.0 out of 5.0 by Love this hotel The hotel is in a great location and has a wonderful staff. The rooms are huge and updated, despite the historic nature of the building. It is very close to many great restaurants and activities. July 25, 2014
Rated 5.0 out of 5.0 by Great experience Everything and everyone was GREAT! The Staff is so helpful with everything. I felt like I was staying with friends. Thank you July 24, 2014
Rated 4.0 out of 5.0 by best Holiday Inn I've stayed in The room was spacious and clean. The whirlpool tub was perfect for romantic relaxation. The staff was incredibly friendly and helpful. I loved the early 20th century architecture and style of the building. If I had to find something negative to say I would be nit picking. Like the parking fees and the elevators were...weird July 23, 2014
Rated 5.0 out of 5.0 by Best Value and location in Cleveland We always stay at the Holiday Inn Express when in Cleveland. It is the best value with a really good breakfast buffet, and the location is second to none. Right down the street from the Casino, walking distance to the theater, to the Arena, Tower City, Stadium, Fourth Street. Always a great stay !! July 23, 2014
Rated 5.0 out of 5.0 by Nice historic bldg in downtown CLE We came to CLE for a convention and stayed here rather than the hotel by the convention Center. It was a few block walk and definitely worth it. This hotel is located in a historic bank bldg that was a refreshing change from the sameness of most hotels. Our room was extremely large with great views. We like the afternoon drinks w/ the mgr. The location is central to all of downtown CLE. July 22, 2014
Rated 5.0 out of 5.0 by Great Trip Good location. Close to everything Cleveland has to offer. Felt safe. Walk to eat. Beautiful hotel. Minutes to Cleveland Clinic. July 22, 2014
Rated 5.0 out of 5.0 by Excellent! This is the second time I have stayed at this hotel and I have to say this is the best hotel in downtown Cleveland in my book. The rooms are fabulous and the staff is wonderful! I plan on staying here again on my next trip to downtown Cleveland. July 22, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Cleveland - A room with ROOM! Enormous rooms! Good coffee! Very friendly help! Historic building! Incredible beds! Do you need a place to stay in downtown Cleveland? You cannot go wrong with the Holiday Inn Express. Two or three blocks from most anything. July 21, 2014
Rated 5.0 out of 5.0 Excellent service and location This hotel was great! The staff was the nicest I have ever met in the hotel industry. The hotel is located just a short walk from a few nice bar type eateries that were delicious. The hotel is also in a prime location to walk almost anywhere worthwhile in the city. July 21, 2014
Rated 4.0 out of 5.0 by Perfect location Chosen for its location, we were extremely pleased with all the things we were able to do simply by staying at this hotel. We could walk everywhere we needed and there were plenty of choices for entertainment, leisure, and dining! July 18, 2014
Rated 5.0 out of 5.0 by Comfortable, Convenient, Affordable Place to Stay A Comfortable, convenient and affordable place to stay. Fantastic beds, large, clean, well-appointed room with all of the amenities.. Helpful staff. We will stay there again when returning to Cleveland. July 17, 2014
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