Rated 4.4 out of 5 by 806
Rated 5.0 out of 5.0 by Postie22 Excellent Downtown Location
Booked the hotel thru experience with previous Holiday Inn Express locations. Totally exceeded my expectations. Great downtown location, close to shops, restaurants, casino, transit lines to suburbs and airport, walking distance to three major sports venues and Cleveland city center. Interesting rooms due to location in historical building, Room was quiet inside and wood floors conditioned sound from going to lower level rooms . Very nice view of downtown Cleveland from room windows.
April 16, 2015
Rated 3.0 out of 5.0 by like clev Not the best room this visit!
We have stayed at this hotel a few times before and always had no complaints and always loved it, but not this time and we paid a lot of money for a king suite with sofa bed which is the room style we like.We stayed in room 1104 it had gouges in the hardwood floors not just a few but a lot,there was no coffee table or side tables just a couch we had to use our cooler as a coffee table.We went to the casino and ran back before the game and found water leaking all over our bathroom counter leaking from an overhead light! We know this isn't their fault but just added to our disappointment.. You would think they would have room checks to see ovious problems like the floor.
April 15, 2015
Rated 4.0 out of 5.0 by Seming Good value
The room is very large (40% larger than other hotel rooms) and clean. The beds are comfortable, but the heating is noisy at night. Recommend buying the daily parking for $15 if you drive, because it is hard to find a street parking spot nearby.
we had a minor issue. We had stayed two nights. On the second day, we had our keys replaced twice. But it was not a big deal. Hotel staff are very nice and friendly.
April 15, 2015
Rated 5.0 out of 5.0 by whitcriley love this hotel
Whenever I go to Cleveland for work, I always stay at the Holiday Inn Express downtown. The location is very convenient, with most of my meetings being within walking distance. It's also close to numerous restaurants with a wide variety of options, as well as some live music venues and the basketball arena. The rooms here are big and very cool, with vaulted ceilings and plenty of space to spread out, as well as hardwood floors. I really enjoy the unique style of this location. The long-time staff here are also terrific, especially Tiffany and Autumn. They are always very polite, friendly, professional, and accommodating. They make me feel welcome and let me know that my business is valued. I'll keep staying here as long as business brings me up to Cleveland.
April 14, 2015
Rated 5.0 out of 5.0 by snoozin comfortable bed...lots of room in the suites
if i went back to cleveland i would stay here again
April 13, 2015
Rated 5.0 out of 5.0 by KarenTN Fantastic Hotel and Staff
We have stayed over a week twice at the Holiday Inn Express Downtown Cleveland hotel. Once in February 2015 and another week in March/April 2015. We had a family member at the Cleveland Heart Clinic and it was a very trying time for our family. Hope, the GM, and all her staff were very accommodating and always asking if there was anything we needed or they could do for us. It was so nice to walk out and in each morning and evening to smiling faces who seemed to genuinely care. The Happy Hour each weekday evening was very well done with finger foods and beverage. The lady who oversaw the breakfast each morning did a fantastic job making sure everything was always replenished. She too was always offering to assist anyone with anything. The hotel cleaning personnel were also smiling and very accommodating. Our room was always spotless. We took Uber daily and the hotel location was easy for them to find and drive right up to the door. The location was also great as there is an abundance of restaurants around, a grocery and pharmacy all within a short walk of the hotel. I highly recommend this hotel to anyone staying in the area. Thank you Hope and your staff for making our stay absolutely PERFECT!!
April 12, 2015
Rated 5.0 out of 5.0 by METZ Fantastic night night in the Big Apple
Thank You for EVERYTHING! You remembered our engagement. We enjoyed the Champagne and Chocolates so much. The night was magical! We hope to make it an annual trip to see to you and NYC. We cannot thank you enough!
April 12, 2015
Rated 4.0 out of 5.0 by NPPLEASE Very nice and centrally located to all downtown activities
The Holiday Inn Express has taken over as the affordable High Quality hotel.
After years of overspending to stay at certain name brand hotels I now choose Holiday Inn Express.
My biggest concern about the Cleveland property was the lack of knowledge of the downtown area by the entire front desk as well as valet staff.
THEY NEED TO KNOW THE AREA FOR THOSE THAT ARE VISITING LEVELAND FOR THE FIRST TIME IN MANY YEARS
April 12, 2015