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Rated 4.4 out of 5 by 689 reviewers.
Rated 5.0 out of 5.0 by Great hotel Great hotle for price. Large, clean rooms. Friendly staff. Great experience-would highly recommend. November 10, 2014
Rated 3.0 out of 5.0 by Breakfast Mary who worked at the breakfast buffet was excellent" cheerful and hard working. Said she "loved her job" . We were impressed! November 9, 2014
Rated 5.0 out of 5.0 by Cozy room Fully enjoyed my stay at this hotel. Bed was very comfortable. The hotel was very quiet. There is a little diner to eat breakfast if you miss the free continental breakfast. Easy access to the parking garage and downtown area. The only problem I experienced was the toilet would not flush correctly and when you take a shower the curtain is not long enough so water gets all over the floor. Would be nice if the free continental breakfast did not end at 9:00 am. November 9, 2014
Rated 5.0 out of 5.0 by Football weekend great stay. near the Rock and Roll HOF and Browns Stadium. Big rooms for 5 guys was just right. Breakfast was a good mix of hot and cold choices. Front desk crew were easy going and helpful. November 9, 2014
Rated 5.0 out of 5.0 by Perfect Getaway This is an very exciting hotel, so many friendly people. Everyone made me feel like I was at home, calling to check on me, and even asking how my day went. To know that someone cared and remembered me. Great location, you can walk to almost everything. East 4th street is located right across the street with plenty of restaurants and bars. November 9, 2014
Rated 5.0 out of 5.0 by room and hall I especially like the simple decor--hardwood floors and simple bedding. I already mentioned about lady who took care of breakfast. I ladies who took care of managers reception did a great job too. November 8, 2014
Rated 5.0 out of 5.0 by Stayed in style in the heart of the city I have stayed at this hotel many times - basically, whenever I am in Cleveland. The hotel is an old bank building converted into a modern hotel, and has all the charm of early 20th century style with 21st century amenities. This trip, I was in town for the Cleveland Browns game (which they won). I was within walking distance of the stadium, and a plethora of fantastic restaurants and clubs, not to mention the Horseshoe Casino. Great hotel, lots of style and class, a great helpful staff, and a vast array of entertainment and dining options within easy walking distance makes this a five star experience, and my home whenever I travel to Cleveland. November 7, 2014
Rated 1.0 out of 5.0 by Laughed in face as checking in I booked my hotel stay through the Cleveland Clinic website and was directed by the website to notify the clerk that we were a patient at the Cleveland Clinic. The clerk then laughed in my face and said it would have been a whole lot cheaper if she knew that the day before. I thought I was doing right by making a reservation through te Cleveland Clinic website, I was very wrong. I then called the 800 number where they told me there was nothing they could to help me. I have appointments coming up in the near future and I will not be staying at any Holiday iNN in the near future. Very upsetting trip. November 7, 2014
Rated 5.0 out of 5.0 by Last Night in Cleveland My colleagues and I wanted to stay downtown after working in the Cleveland area the past few weeks. We were lucky to find this place which is downtown and within our business travel budget. It was great, huge, clean rooms, and it is close to everything. I will be back!! November 7, 2014
Rated 4.0 out of 5.0 by Nice Room - Noisy at times - Housekeeping awful I enjoyed my stay at this property. The location was excellent, parking was manageable although not ideal as it was around the corner and you had to get your ticket validated. On my last day the person at the desk stamped my ticket twice so it couldn't be read by the machine in the garage and it took about 5 minutes to get out as a result. That probably doesn't happen all that often but be wary if they stamp your ticket more than once. Cleveland can be very noisy if the Cav's are in town. It was crazy and my room was right on Euclid. Even way up on the 12th floor it was loud. In this property you will definitely hear people walking overhead on the hardwood floors. It's not bad, just something you'll notice. I didn't mind at all. You don't hear their tv's or conversations, just doors slamming and people walking and it's not frequent. Housekeeping was terrible. On my first night I had some cheese and crackers in the room. The crackers made crumbs and I cleaned up what I could and pushed the ones on the floor into a pile because there was obviously no broom or dustpan. The pile of crumbs remained there for 3 days. On the last day they didn't even leave me coffee and every day for some reason they took my soap and left me with a new wrapped bar (which made me feel guilty for unwrapping a new bar to be used only once every day). I'm not a very picky traveler and I will definitely return to this hotel but I'll lower my expectations when it comes to housekeeping. The noise etc. is within reason. Skip the breakfast. November 7, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Nice Location Downtown, Check in time Inconvient Everything was good, but I requested an early check in time in advance of our stay. They could not make a promise but stated a note was put in the system requesting an early check in. We called about and 1 hour prior to arrival requesting the early check in still no promise, but they would try. When we arrived the room was not ready, which was okay I understand. We waited about an hour, then the desk called maintenance and had the room ready in 15 minutes. My only complaint was maintenance could have been called originally when the request was made knowing we were attempting to make a Browns game at 4:25, a 4:00 check in would not allowed us to make the start of the game. Overall nice place, nice staff, good stay, just a little off on the accommodation of circumstances. I would stay again, just not for a sporting event where time is an issue. November 6, 2014
Rated 5.0 out of 5.0 by meeting in cleveland close to many places to eat and casino. Large room high ceiling. Free internet with room choice but was real slow at times. Breakfast was good, standard for this type of hotel. November 6, 2014
Rated 5.0 out of 5.0 by Great location downtown Cleveland Traveling to Cleveland for business. Rooms were some of the biggest I've ever stayed in. High ceilings, comfortable and close to area dining! November 6, 2014
Rated 5.0 out of 5.0 by Very unique for a HIE This location is great! Historic building but modern rooms. Some hallway noise could be heard, but the room was otherwise very comfortable. November 4, 2014
Rated 5.0 out of 5.0 by Great Hotel Great HOtel. Awesome staff, nicely renovated rooms at this hotel. WIll stay here again. November 3, 2014
Rated 5.0 out of 5.0 by Great downtown location. Great location for downtown events. The staff was exceptionally friendly, including the breakfast and manager reception employees. November 3, 2014
Rated 4.0 out of 5.0 by Little bit of History Nice place have stayed there twice now, while in town for ball games. Only real negitive I've got if the bed speaked so much could not even roll over with out it waking everybody else up. Other than that loved the place! November 1, 2014
Rated 4.0 out of 5.0 by nice staff Staff very friendly and great location. Lots of restaurants nearby. November 1, 2014
Rated 5.0 out of 5.0 by Large and comfortable rooms We stayed here for a wedding and were very pleased with our choice. The rooms are lovely and spacious, the beds were comfortable, and the staff are pleasant. October 30, 2014
Rated 5.0 out of 5.0 by comfortable bed and clean accomadations Love Love the wood flooring in the halls and especially the room. Much better than carpet and whatever you cannot see that may often be on/in carpets. Don't ever cover the wood floors with carpet. October 30, 2014
Rated 2.0 out of 5.0 by Very uncomfortable bedding!! We were very disappointed with our weekend getaway. We stayed in one of the best sites available- jacuzzi in the room, hardwood floors, view of the city and the works. We were only disappointed to find room not cleaned well, hair on the bathroom floor, the bed so soft you sanked into, the room only had a chair rather than a sofa that we could both sit and relax and watch the tiny television that was there. So rather than a nice relaxing two day retreat we came home unrested, achy bodies from the bed and very disappointed. October 30, 2014
Rated 5.0 out of 5.0 by Superb Our room was exceptionally large and beautiful. From the gorgeous, original hardwood floors; floor to ceiling windows; large comfortable bed and beautiful bathroom -- I was at first shocked because it was not the typical cookie-cutter hotel room. Also, breakfast was served in a lovely area with lovely decor, fireplace, tv's and a great selection of breakfast items. Don't miss this gem. October 29, 2014
Rated 2.0 out of 5.0 by sleepless The room was extremely noisy from both outside and inside noises. There were sirens off and on until at least 2:00 a.m. from police cars outside. It wasn't just one or two. I counted at least 7 different times they went off. Also, because of the lack of carpet down the corridor outside the room we could hear everyone coming down the hall and the doors to other rooms slamming shut. We have stayed in other big towns including Chicago and the noise wasn't half as bad as it was at this hotel. If you want or need to sleep do not stay at this hotel. October 28, 2014
Rated 1.0 out of 5.0 by Bad experience Room temp.was very cold. Could not be turned up. Water stood in tub when we took a shower. People in room next to us partied all night and were very loud. Could not rest. I have to come back to Cleveland in Dec. but do not wish to stay there. October 28, 2014
Rated 3.0 out of 5.0 by Downtown stay for leisure. This is a good location for staying downtown. We always expect a higher price due to location but felt this was a bit high. We just paid less to stay in Strasbourg, France at their Holiday Inn Express. October 27, 2014
Rated 5.0 out of 5.0 by See you next year The room was beautiful. The pillows were great. Breakfast was very good. However I wasn't thrilled about paying $30 to park for less then 24hrs. I understand it is $15 per day, however, I checked in Saturday @ 4pm and checkout Sunday at 11am. October 24, 2014
Rated 5.0 out of 5.0 by great place to stay this place was a great location to all the action , no driving is needed...nice shops and outdood patios all walking distance from the hotel, staff was very helpful on letting us know where to go and visit....great view of the city from room.....i would for sure stay here again next visit....had a great time......... October 22, 2014
Rated 5.0 out of 5.0 by Friendly attentive staff and great service. All staff we interacted with were polite and gave us their full attention and immediate service. We were happy with our stay and would definitely recommend Holiday Inn Express Cleveland. We liked using the valet parking and were able to easily walk to our downtown destinations. This older historic building is beautiful with a lot of character. October 21, 2014
Rated 4.0 out of 5.0 by great service, justifying the price depends on what you're staying for Both the phone call for reservation and front desk service when checking in were awesome. Both gentleman were extremely friendly. The gentleman at the front desk, whom I wish I would've gotten his name, had a great attitude and was extremely helpful. He even gave us a later check-out time to cater to our schedule. Although the service was great, I didn't quite think the bed was that comfortable (couldn't fall asleep), even though there were many breakfast choices (none of which i tried were good), and when they say to call 15 minutes before you need to leave so valet has time to bring you your car….make sure you call 25 to 30. Although it was a nice hotel, I wouldn't pay the price to stay there again based on my type of travel. I would only recommend staying here if you have a relaxed and time specific schedule, and or have time to enjoy the benefits of the location(i.e. being smack dab in the middle of downtown Cleveland). October 21, 2014
Rated 5.0 out of 5.0 by Great room, Great bed, Great staff We had a king jacuzzi room on the 11th floor and absolutely loved the room. It was clean, well appointed, and huge. The staff were very friendly and the location is amazing. I will not stay in any other hotel in Cleveland. October 21, 2014
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