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Rated 4.4 out of 5 by 959 reviewers.
Rated 5.0 out of 5.0 by Downtown Cleveland Visited the Rock & Roll Museum, and it was just a short walk down 9th Street. Lots of place to eat, but nowhere to shop except CVS, and that don't count. But the hotel was great, so glad I stayed there. It was an old building which was upgraded, did not hear the person above me stomping or doors slamming. Wish more of the express's were this way. August 26, 2015
Rated 4.0 out of 5.0 by Quick walk to Cleveland arenas We stayed to attend a concert at the Quicken Loans arena. Parking was confusing, there were no signs for a garage and just a valet in front of the hotel. Had to call and ask the front desk where to park. Staff was friendly and helpful. Room was very large, had high ceilings, wood floors, and was quiet all night. 5 minute walk for dinner and to the arena. August 26, 2015
Rated 5.0 out of 5.0 by Our experience was great! From the moment we arrived, the employees were friendly, helpful and one step ahead of us. The hotel was beautiful and the room was comfortable and beautiful. The location was close to so many of Cleveland's great downtown attractions. I recommend this hotel for anyone. August 25, 2015
Rated 5.0 out of 5.0 by Great staff and room The staff at the hotel were extremely helpful and friendly, in particular Lashay W. and the security guards. The room was huge and so was the bathroom with a great deep soaking tub. I also really liked the complimentary pancakes at night. August 25, 2015
Rated 4.0 out of 5.0 by This is s great place to stay! Comfortable bed, great pillows. Had an awesome two person jacuzzi garden tub with shower. Great location downtown within walking distance of everything. Only downside is the parking. You have to pay ten dollars a day to park in the parking garage and that is added to your room, not included. Breakfast bar had many choices and the food was delicious. August 22, 2015
Rated 5.0 out of 5.0 by Worthy of all the "Excellent" Ratings!!! I checked out all of the downtown Cleveland area hotels before choosing Holiday Inn Express. The sheer number of "Excellent" ratings on this hotel outnumber all of the others put together - and then some........and with good reason. I cannot find one negative thing to write about this hotel. The staff was extremely courteous and helpful, the room was spacious and very clean, bed was comfortable with 2 pillow firmness choices, the shower was great, plenty of electrical outlets. The hotel is close to everything. We walked to the Rock & Roll Hall of Fame, Hard Rock and the House of Blues. I will stay in this hotel every time I visit Cleveland without hesitation. August 21, 2015
Rated 5.0 out of 5.0 by Don't hesitate This place is so great if you are exploring downtown Cleveland. We were able to check in early which changed our whole day. Rooms and pillows are top notch. Service with a smile and odd requests granted -- no questions asked. Just do it - won't regret it. August 21, 2015
Rated 5.0 out of 5.0 by Helpful Staff -- Able to Recover Lost Glasses This hotel is based in a former bank building, so it still has much of the grandeur of a large-scale lobby and old-world elegance of antique wood floors. However, the bathrooms are state-of-the-art. We stayed at this hotel earlier this year on college visits in Cleveland. As our son will be attending college nearby and playing on the football team, we intend to make this hotel our home base when visiting him and attending games in Cleveland. The staff is friendly and attentive, August 21, 2015
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