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Rated 4.4 out of 5 by 619 reviewers.
Rated 5.0 out of 5.0 by Unique hotel experience You will be satisfied with your experience. It will exceed your expectations. The rooms are clean. The air conditioning worked GREAT! Staff is courteous and friendly . For the price relative to other hotels in the area this was a value. The rooms are spacious and have high ceilings which really make a difference. June 13, 2014
Rated 5.0 out of 5.0 by Nice Hotel This Holiday Inn Express has everything that I want in a hotel. It's clean, comfortable, quiet, good locations, and breakfast. The room is nice with high ceilings, wood floors, and a contemporary look. The King bed was comfortable. I hardly watched the TV, but it was a flat screen with an HD picture. My room was at the end of the hall on the third floor so it was quiet. Street noise was not an issue. My room only had one window, so the room was a little dark. I didn't mind it though. I wasn't in town to spend all of my time in the room. Also, it's only one of two rooms like it. The location is great. Lots of things to do a places to eat within a few blocks. June 13, 2014
Rated 5.0 out of 5.0 by love verything here! the hotel is the best one i have been to. i love everything here. I believe you will love it too. June 12, 2014
Rated 5.0 out of 5.0 by Perfect Pros: old building, renovated though so has the charm without feeling dirty (hardwood floors +++) - great location right in the middle of Cleveland; great for exploring - breakfast was excellent (and included) - room was clean high ceilings and hardwood floors made it feel unique - express check-in, check-out (took like 2 seconds each time) Cons: parking was a little tricky (but not that bad) One of the best hotel experiences I have had in a while! Would not hesitate to go back to the same location again. June 12, 2014
Rated 5.0 out of 5.0 by Gorgeous! It may not look like much on the outside, but he King Whirlpool suite was everything on the inside. Spacious, clean, cozy, nice view, with the amenities I a perfect location downtown! Big thumbs up! June 11, 2014
Rated 5.0 out of 5.0 by Great Hotel, Great Location This property is stunning! The restored building has lots of character, and the rooms are beautiful. It's truly a unique place. It's conveniently located with the 4th Street restaurants and nightlife only a couple of blocks away. I highly recommend this hotel! June 9, 2014
Rated 5.0 out of 5.0 by Room size, cleanliness, friendly staff 5 star. Would recommend this hotel. Room size, cleanliness, friendly staff. Location was great for our visit to the Rock and Roll Hall of Fame and the baseball stadium. Short walking distance for both. June 9, 2014
Rated 5.0 out of 5.0 by Wonderful stay Our room was spacious and comfortable. We were at the end of the hallway and didn't hear any noise from other guests. The staff could not have been nicer and more accommodating, including allowing us to leave our luggage for the day after check-out. The location was perfect for both a baseball game and the Rock Hall. We had a great time in Cleveland and would definitely stay here again. June 8, 2014
Rated 5.0 out of 5.0 by Great value and service I got there very early on the only daily train to Cleveland. The staff understood the situation and cleaned the room I needed first, got me situated, very tired, at 10 am! Beautiful restored building, could not be more convenient to downtown, Tower City, sports, etc. I would recommend this hotel to anyone ... June 8, 2014
Rated 5.0 out of 5.0 by very nice experience This was a great room for the money and location. The room was lovely-- hardwood floors which is unusual in a hotel room. It was very quiet from above, below and the hall. The room was very clean and spacious. We were walking distance to a number of local attractions. The desk staff were very friendly and helpful. The manager's reception and breakfast were lovely-- friendly staff. June 7, 2014
Rated 5.0 out of 5.0 by Great size rooms with arched windows Right in downtown, close to restaurants and attractions June 7, 2014
Rated 5.0 out of 5.0 by Excellent overall service. We consider our experience the best value for our money. I would highly recommend this to anyone traveling in the area. This is our third stay here. The staff is always so friendly here. I wouldn't stay anywhere else. It is so convenient to most attractions in the area. It is within distance of most major venues and also many restaurants and shops. June 7, 2014
Rated 4.0 out of 5.0 by Breakfast and General Appearence I would like a little more variety in breakfast choices especially in fresh fruits. The manager welcome meeting in the breakfast area could be a little more upbeat. Most people came only for a free drink. It would have been more helpful if the manager had suggestions for attractions to see, shopping areas and good restaurants in the area. The name of the hotel on Euclid Ave could be a little more prominent. This is also true for the front desk as I did not recognize it when I first entered the hotel. However the staff at the front desk were were very friendly and helpful. The self parking was close and easy to enter and leave. A little note on your web site would be helpful to explain where it is in relation to the hotel and the procedure to use it. June 6, 2014
Rated 5.0 out of 5.0 by Location, location, location We stayed 3 nights at the Holiday Inn Express in downtown Cleveland. There are a lot of attractions and things to do in walking distance. The staff was attentive, and the room was clean and served our needs. The Manager's Reception was fun and there was a big selection of breakfast items each day. I would stay here again. June 5, 2014
Rated 5.0 out of 5.0 by Excellent stay as always Close to all area attractions - few blocks from the Casino June 5, 2014
Rated 5.0 out of 5.0 by Spacious rooms, quiet and comfortable My daughter and I used this facility as I was having surgery at Cleveland Clinic early the following morning. My daughter stayed a second night as I would not be released until the following day. She was grateful for the complimentary breakfast as well as the ease of parking. Because of your location in the heart of the downtown area, I would enjoy another stay at your facility when I'm in good health. Thank you Holiday Inn! June 5, 2014
Rated 5.0 out of 5.0 by the view was fantastic. the room size was perfect although I enjoyed my room and my hot shower I would have also enjoyed it a little more if it had had a microwave and refrigerator I also would've enjoyed free parking. June 3, 2014
Rated 5.0 out of 5.0 by Cleveland Clinic Patient and family Good service at the front desk - great place to relax while having to visit the Cleveland Clinic, which is very close by - special pricing for patients at the Clinic - large room with frige and micro make it convenient to kick back and snack in room instead of going out after long days at the hospital. Overall a good hotel Will definitely use this hotel again when visiting Cleveland, Oh June 3, 2014
Rated 5.0 out of 5.0 by Awesome stay My stay at the Holiday Inn Express is always the best. The staff is great, they get you whatever you need, are so friendly and helpful. I stay here about 3 times a year and they all know me by name. The rooms are so spacious and the wood floor and comfortable beds really top off the stay. The hotel is always very clean and inviting. I didn't go breakfast this stay but the breakfast is awesome, everything you want for breakfast, they have it, plus they have the best cinnamon buns ever. You can't go wrong here, I love it. June 3, 2014
Rated 4.0 out of 5.0 by noise level outside very noisey outside our room. very nice hotel would definitely stay again. June 3, 2014
Rated 4.0 out of 5.0 by Great place to stay in downtown Cleveland Hotel is old but well taken care of. It is also close to several attractions in Cleveland. Enjoyed eating on 4th street and it was only a short walk from Hotel. June 2, 2014
Rated 5.0 out of 5.0 by Large room and great service We were pleasantly surprised with the experience and really surprised at the large room. June 2, 2014
Rated 5.0 out of 5.0 by Staff Some of the most helpful and courteous staff I have EVER met. June 1, 2014
Rated 5.0 out of 5.0 by Pleasant surprise! We were in Cleveland to celebrate our anniversary. We booked this hotel because it had the best price and was close to the restaurant where we planned to dine. The staff was friendly & helpful - special mention to Shelly for her outstanding customer service. Our room was clean with a beautiful view of Terminal Tower. The hardwood floors were an added bonus for me as hotel carpet has a certain "ick" factor. The toiletries were Bath & Body and I liked that both soft & firm pillows were on the bed. The breakfast in the morning was great - both hot & cold selections. Other hotels in the area do not offer free breakfast so we figured without much competition the free breakfast wouldn't be much. They had scrambled eggs, sausage, biscuits, sausage gravy & pancakes in addition to hot and cold cereal, fresh fruit, yogurt and a large selection of beverages. We were very pleased with our stay - thank you HIE for making our anniversary a memorable one! May 30, 2014
Rated 4.0 out of 5.0 by Great Staff! The front desk staff are always ready with a smile and a kind word. It does not matter if it is after 11pm, Kyle is always polite and attentive, while early in the morning the ladies are always offering a big smile! May 28, 2014
Rated 4.0 out of 5.0 by Great central location While the entrance & lobby looks nothing like a hotel, but instead like a walk way between buildings, the rooms above were very well appointed and had a welcome oak floored richness. The breakfast area was open with two story ceilings and den area including a fireplace. The business area of the breakfast floor did not have functioning printers (to print boarding passes, but the front desk printed those once I reported this problem. the hotel has a feeling of one undergoing renovation or going through a learning curve while trying to determine how to function from a hallway. May 28, 2014
Rated 5.0 out of 5.0 by Only stayed one night, but we will definitely be back! Hotel was more than we expected. Location is perfect for the tourist who wants to explore. The staff was very friendly and helpful. We will definitely be back for a much longer stay. May 27, 2014
Rated 5.0 out of 5.0 by Great rooms BIG ROOMS! and a great staff to go along with it!!! May 25, 2014
Rated 3.0 out of 5.0 by No relaxation! I want to first off saying the staff was amazing! Unfortunately that was the only good thing about this hotel. The room walls are paper thin, as we had to move rooms after a night of my family being up from people 'banging all night next door". We asked to move which honestly took forever, but the staff was very nice about it. We moved to the the 12th floor and didn't sleep again!!! The hardwood floors that you hear everything of every room, or the elevator that is so loud, to my favorite part of the doors that slam so loud like the old gymnasium doors keeping you up!! I would never stay at this hotel again even if it was free!!! I feel bad that the excellent staff suffers from such a noisy and obsolete hotel! May 23, 2014
Rated 5.0 out of 5.0 by Great old building Documentation said it was remodeled in 2012 and the room was well done. Love the hardwood floors instead of carpet except for the fact could hear the people walking in the room above us. Bed was to soft for us, did not sleep well. May 23, 2014
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