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Rated 4.3 out of 5 by 487 reviewers.
Rated 5.0 out of 5.0 by Wonderful Location and Great Rooms! What a wonderful place for an overnight stay! The rooms were very roomy and comfortable, staff was very knowledgeable of the city and places to go and I was very happy! My only regret was not knowing ahead of time where I needed to park. I found this out after I had put my car in another garage and would need to move it to get into the right lot. Love the location to both the theatre district and Public Square. I also wish the check out desks would have been closer to the elevators-- it kind of felt like anyone off the street could enter these, but otherwise very nice hotel. I will be booking here again next year!!! December 8, 2013
Rated 5.0 out of 5.0 by Location and nice room It was a great room and it worked out great for us because it s location couldn't have been better. We were close to the Cavs Arena, Horseshoe Casino, and also the Browns Stadium. It was a great weekend! December 7, 2013
Rated 4.0 out of 5.0 by Everything is great...wireless could be better. I travel for business a lot and stay here frequently. Beautiful hotel and great location. The wifi is not great but everything else is awesome. Hey oh! December 7, 2013
Rated 5.0 out of 5.0 by great service always enjoy r stay there, the front desk always pleasant and friendly, will return December 5, 2013
Rated 5.0 out of 5.0 by IT DOESNT GET BETTER THAN THIS Let me start by saying I HATE doing survey's, did I mention HATE, O yes I did. But I have never been so impressed as my wife and I have by the quality and staff drive to always make our stay better each time at the HOLIDAY INN EXPRESS downtown Cleveland. The overall experience here and at the InterContinental Hotel has always been nothing less then "Total Gratification" December 4, 2013
Rated 5.0 out of 5.0 by Excellent Staff was very attentive, upgraded my room to the top floor corner room. The view was great, could see into the Jake, and down Euclid Ave. Even allowed an hour longer check out. Only down side was the floors were wood, very pretty but a little cold in the morning. December 2, 2013
Rated 2.0 out of 5.0 by freezing This room was cold the highest we ever got the temperature was 63 degrees. Complained 3 times and nobody ever fixed it. Reported it again when we checked out, no compensation. Will never stay here again. November 28, 2013
Rated 5.0 out of 5.0 by AWESOME EXPERIENCE!! I recommend this hotel to anyone looking to stay in downtown Cleveland. Extremely close to the Quicken Loans Arena, right around the corner from 4th St. (home to many bars, pubs, and restaurants), and parking was incredibly easy for being downtown. The staff was awesome from the moment I walked in (giving me clear directions around the area and answering ALL of my questions at the front desk), to getting my complimentary breakfast (I was greeted at the bottom of the steps with a ,"Good Morning! Can I help you get anything?"), to checking out which was completely hassle-free. The rooms are modern and up to date with 11-foot ceilings, wood floors, extra large bathrooms, flat screen TV, and wi-fi. Most excellent experience. This will be the place I stay the next time I am in Cleveland. November 27, 2013
Rated 4.0 out of 5.0 by Large room and beautiful hardwood floors I loved the room we stayed in. Beautiful hardwood floors, high ceiling, and clean/comfortable beds. The only negative was that I had to call maintenance twice before they got the heat in the room working. Once they changed the air filter, it was toasty warm all night. I did ask for a room with a view, so we were placed on the 9th floor. The view, not so great. Overall nice experience. November 26, 2013
Rated 5.0 out of 5.0 by Great room and service! Had an excellent stay at this hotel. Room had a microwave, etc. and the bathroom had a walk-up Jacuzzi shower/tub. While I booked a queen bed standard room, I was surprised by the amenities (perhaps I had received a bit of an upgrade)! The staff throughout the hotel are always friendly. Plus, the breakfast is always great. Will definitely stay again the next time in town! November 21, 2013
Rated 5.0 out of 5.0 by Oh What a Stay! OMGosh, what a stay! Unbelieveable. If you are in to beautiful architecture, this is the place to stay! We have never stayed in a hotel with beautiful hardwood floors... no guessing about the cleanliness! Our room was fantastic! Very clean, very spacious and all the amenities that were needed. The staff was more than anyone could ask for... every question was answered with respect and a smile! Lisa gave us a wonderful room! The two ladies assisting with the breakfast were also helpful and always smiling. I give our stay more than 10+ for everything!!! Thank you Lisa and everyone. We will definitely be back!!! November 20, 2013
Rated 5.0 out of 5.0 by Pleasantly surprised with the spacious and comfortable room. The hotel is an excellent value with its location to the Theater District and many great restaurants. The room was spacious and very comfortable. I really like the idea of being in an old bank building with its architectural character and history. I would stay again any time! November 19, 2013
Rated 3.0 out of 5.0 by my stay overall the room was fine, it was nice to make use of an older building. I did find old stuff in the room from the previous guest. I found some shot glasses and dirt and crumbs on the floor. Also the ice machine on the floor did not work. I had to travel 3 floors for ice. Thank you November 19, 2013
Rated 5.0 out of 5.0 by Unbelievable rooms When checking into this facility and entering the elevators, there is not much to brag about - but when you enter the rooms you are blown away. Very spacious and extremely high ceilings make them very elegant. This is the 2nd time I have stayed here and the housekeeping has improved from my 1st visit. Now if they only had a full service restaurant and bar . November 18, 2013
Rated 5.0 out of 5.0 by Wonderful Experience Front desk staff was so friendly! Great location! Room was wonderful- clean and beautiful! November 17, 2013
Rated 4.0 out of 5.0 by it was good The staff made all of the difference.. The building is very old and we encountered a few issues but nothing awful. The staff was right on in addressing things with a smile. The charm of the place is the building which is tastefully finished with old charm and new everything.. Next time im in town there is no other choice.. November 14, 2013
Rated 5.0 out of 5.0 by great service we have visited this hotel many times and always had a good experience, the front dest staff, always nice and helpful the location is good and the over all experience has always been good, November 14, 2013
Rated 5.0 out of 5.0 by Luxury so close to home! My boyfriend and I were looking to get away for a weekend, but didn't have a ton of cash. We decided Cleveland would be perfect since it was only an hour away. Holiday Inn Express had the best price for a room with a hot tub. The room was exquisite and so was the staff! We WILL be coming back! November 13, 2013
Rated 5.0 out of 5.0 by Beatiful Hotel This property is a beautiful with an excellent location in Downtown Cleveland. Very short walking distance to popular restaurants. The hotel has great charm with hardwood floors and high ceilings. I would stay here again! November 13, 2013
Rated 5.0 out of 5.0 by Nice get away. Very nice place to stay. Staff was great! Nice location! The only thing is you can get parking for only 7.00 right behind the hotel, but you can't take you car in and out once it parked it's parked but we didn't need the in and service. November 12, 2013
Rated 5.0 out of 5.0 by Great HIE Great location, nice and clean hotel, big rooms and nice staff. what else is there to say! stay here! November 10, 2013
Rated 2.0 out of 5.0 by Felt like I was staying at the hotel from The Shining.... This hotel had a very cold feeling to it....no carpeting....and lots of long, echoing hallways....I kiddingly told my husband I hoped we made it through the night. We booked this hotel to be close to the Cleveland Clinic, and we did not feel warm or comforted at all during our one night stay. *We actually felt like we were the only customers on our floor.....just CREEPY!* November 9, 2013
Rated 4.0 out of 5.0 by Sunday evening stay... We decided to that we would stay downtown after the browns game. I stay at many IHG's throughout the year and have stayed in the Cleveland Downtown Holiday Inn a couple years ago. My experience then was good and so was my experience this year! The price is on par with other downtown hotels. The room was clean and in excellent condition. (except the whirlpool in our room, out of six jets, only 2 worked and some were missing the heads that angle the direction) The breakfast is similar to other holiday inns that I have stayed at and is very good for complimentary breakfast. I would definitely recommend staying here and will most likely stay here again in the future. November 9, 2013
Rated 5.0 out of 5.0 by Great staff with an amazing room Recently took a girls trip for a night of dinner and drinks to cleveland. The staff was incredible and answered all our questions and gave us great recommendations on where to go. Everything we wanted and more was less than a minute from the front door. Room was huge and beautiful. Bed was very comfortable and room was very clean. Plan to stay here again when I come back with my family. November 8, 2013
Rated 5.0 out of 5.0 by Best value in town Holiday Inn Express Cleveland is by far the nicest and cleanest hotel we have ever stayed at in town. Staff was great, room excellent and clean, hotel is close to all activities. November 8, 2013
Rated 3.0 out of 5.0 by Room good, service so-so The room was nice, was there only a short time. We went to a browns game and that was at 4pm, we arrived at hotel at noon and could not check in. Was told between 1-2pm. Came back at 2 and had no rooms! Then came back at 315 still no rooms and had to get changed for game in lobby bathroom! We were getting ready to go to game and on way out they stopped us with a room ready finally!! A 4pm check in just does not make sense on a Sunday afternoon!! November 7, 2013
Rated 3.0 out of 5.0 by Choose Room wisely We were put in a room on 13th floor which did not have a refrigerator. For the price it should have. The staff was nice and moved us to a room on the 5th floor which was nice, but only gave us one day on our room key. After a long day having to go back to the lobby and get your key coded was a pain, but again staff was nice. This hotel is a work in progress after being refurbished. The hair dryer was mounted to the wall with only one screw and fell off. The breakfast bar was way short of HI express standards. Taxes are very high as well as parking costs. The alarm clock did not work but the one in the unoccupied room next to us did and woke us up @0600. The phone system did not work so I could not call down to the front desk. The saving grace of this hotel is the staff. November 2, 2013
Rated 5.0 out of 5.0 by A bit of nostalgia My husband worked in this building years ago as a mail boy. What a surprise this was when we stayed here on his birthday. The building is beautiful. How nice that the original doors were kept from the offices that were converted to rooms. The experience was quite relaxing, the room was very clean and comfortable and the Jacuzzi was a very nice touch. November 1, 2013
Rated 4.0 out of 5.0 by huge room and good service Our room was huge and comfortable. Managers reception was fun. Restaurant closeby was excellent. Very early wake-up call and the staff had a cab waiting to take us to Amtrak station. Good stay if short! October 29, 2013
Rated 5.0 out of 5.0 by 40th wedding anniversary My wife of 40 years and I stayed at this property 10/26/13 and it was outstanding. I had let them know about the occasion and when we checked in they said they were waiting for us, we had a great room and flowers. The staff went out of their way to make us feel welcome. This was the tail end of our bucket list trip to Graceland and elsewhere driving about 3700km from our home in Belleville, Ontario. The hotel is real close to the rock and roll hall of fame (a must see) and restaurants of all kinds within a few minute walk. A real special thanks to Autumn and Hope for the great hospitality! October 28, 2013
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